Pullman Miri Waterfront
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Summary of reviewsPullman Miri Waterfront offers a well-rounded and largely positive experience for its guests, emphasizing its prime location, outstanding room features and excellent service. Strategically located in the heart of Miri, the hotel provides convenient access to Miri Times Square, shopping malls, beaches, restaurants and cafes, all within close proximity. Its central position ensures that guests can easily explore local attractions while enjoying scenic views of the South China Sea and Miri Waterfront.
The breakfast at Pullman Miri Waterfront receives high praise for its extensive selection and quality, offering a diverse array of Western and Eastern dishes, including local favorites like Sarawak laksa and nasi lemak. The pleasant views from the breakfast area add to the dining experience, although some guests note a need for improved quality and variety, particularly in Western dishes and vegetarian options.
Dining at the hotel is generally well-regarded with room service and the Pullman Kitchen Restaurant receiving commendations for their delicious and varied offerings. The seafood buffet dinner is particularly noted for its superb quality. Personalized service and a welcoming atmosphere further enhance the dining experience, especially in the club lounge on level 24, which offers a perfect setting for a romantic dinner. While there are minor criticisms about limited options and unconventional arrangements, the overall dining experience is positive.
Guest rooms at Pullman Miri Waterfront are frequently described as spacious, comfortable and well-maintained with many highlighting the stunning views of the sea and river. The modern decor and thoughtful amenities, such as baby cots and connecting rooms, make the accommodations appealing, particularly for families. Though there are occasional mentions of maintenance and cleanliness issues, they are generally minor and do not significantly detract from the overall experience.
Cleanliness throughout the hotel is generally good with many guests noting the tidy and well-maintained rooms and common areas. While a few critiques point out specific areas needing improvement, such as mold in bathrooms and occasional dust, the hotel’s cleanliness is mostly satisfactory.
The staff at Pullman Miri Waterfront receive high marks for their friendliness, attentiveness and professionalism. Guests frequently praise the excellent customer service and the helpfulness of the staff, particularly the front desk and bellboy service. Although there are occasional reports of unhelpful staff and delays, these are exceptions rather than the norm.
Free WiFi is another standout feature with many guests appreciating the fast and reliable connection throughout the hotel. While a few experienced intermittent connectivity issues, the general consensus is that the WiFi service is excellent.
The hotel's spa and gym facilities are also well-received. The spa offers clean and relaxing amenities, including a hot tub, jacuzzi and sauna with outstanding service contributing to a positive experience. The gym is praised for its spaciousness, good equipment and 24-hour access, despite occasional cleanliness concerns.
The pool area, particularly the impressive infinity pool with its spectacular views, is a significant highlight. Guests enjoy the various swimming facilities, including a child-friendly section, though some reported cleanliness issues and overcrowding.
Parking at Pullman Miri Waterfront is convenient and secure with ample spaces and easy access. While better lighting and clearer instructions could enhance the experience, guests generally find the parking facilities efficient and hassle-free.
Overall, the Pullman Miri Waterfront stands out for its convenient location, spacious and comfortable rooms, excellent dining options and friendly staff. With a few minor improvements in specific areas, it continues to offer a pleasant and appealing stay for travelers.
Categories
The breakfast at Pullman Miri Waterfront receives high praise for its extensive selection and quality, offering a diverse array of Western and Eastern dishes, including local favorites like Sarawak laksa and nasi lemak. The pleasant views from the breakfast area add to the dining experience, although some guests note a need for improved quality and variety, particularly in Western dishes and vegetarian options.
Dining at the hotel is generally well-regarded with room service and the Pullman Kitchen Restaurant receiving commendations for their delicious and varied offerings. The seafood buffet dinner is particularly noted for its superb quality. Personalized service and a welcoming atmosphere further enhance the dining experience, especially in the club lounge on level 24, which offers a perfect setting for a romantic dinner. While there are minor criticisms about limited options and unconventional arrangements, the overall dining experience is positive.
Guest rooms at Pullman Miri Waterfront are frequently described as spacious, comfortable and well-maintained with many highlighting the stunning views of the sea and river. The modern decor and thoughtful amenities, such as baby cots and connecting rooms, make the accommodations appealing, particularly for families. Though there are occasional mentions of maintenance and cleanliness issues, they are generally minor and do not significantly detract from the overall experience.
Cleanliness throughout the hotel is generally good with many guests noting the tidy and well-maintained rooms and common areas. While a few critiques point out specific areas needing improvement, such as mold in bathrooms and occasional dust, the hotel’s cleanliness is mostly satisfactory.
The staff at Pullman Miri Waterfront receive high marks for their friendliness, attentiveness and professionalism. Guests frequently praise the excellent customer service and the helpfulness of the staff, particularly the front desk and bellboy service. Although there are occasional reports of unhelpful staff and delays, these are exceptions rather than the norm.
Free WiFi is another standout feature with many guests appreciating the fast and reliable connection throughout the hotel. While a few experienced intermittent connectivity issues, the general consensus is that the WiFi service is excellent.
The hotel's spa and gym facilities are also well-received. The spa offers clean and relaxing amenities, including a hot tub, jacuzzi and sauna with outstanding service contributing to a positive experience. The gym is praised for its spaciousness, good equipment and 24-hour access, despite occasional cleanliness concerns.
The pool area, particularly the impressive infinity pool with its spectacular views, is a significant highlight. Guests enjoy the various swimming facilities, including a child-friendly section, though some reported cleanliness issues and overcrowding.
Parking at Pullman Miri Waterfront is convenient and secure with ample spaces and easy access. While better lighting and clearer instructions could enhance the experience, guests generally find the parking facilities efficient and hassle-free.
Overall, the Pullman Miri Waterfront stands out for its convenient location, spacious and comfortable rooms, excellent dining options and friendly staff. With a few minor improvements in specific areas, it continues to offer a pleasant and appealing stay for travelers.
Hotel with Infinity Pool
As a 5-star luxury hotel located at the waterfront of Miri River and the South China Sea, Pullman Miri Waterfront does not disappoint with its luxurious facilities and amenities. Among those is also the stunning infinity pool of the hotel, which offers magnificent panoramic views over the South China Sea and is equipped with loungers so as to offer guests the utmost relaxation experience. A pool bar is also located right opposite the infinity pool, allowing guests to savour snacks and drinks while relaxing by the pool.
Hotel Taking Steps Towards Sustainability
This hotel is part of Accor, a group with a sustainability program called Planet 21, which includes actions hotels can take to operate more sustainably.
Hotel for Honeymoon
The Pullman Miri Waterfront offers panoramic views of the Baong River, an infinity pool, a fitness center, and multiple dining options, creating a luxurious and romantic atmosphere. The staff are known to be friendly and professional, with a high standard of service.
Family Friendly Hotel
Pullman Miri Waterfront offers modern accommodations with family-oriented amenities, including a swimming pool and a kids' club. Its central location provides easy access to local attractions.
Romantic Hotel
Located on the Miri waterfront, this hotel offers modern accommodations and convenient access to city attractions. The spa, sauna, and massage services add to the romantic appeal, making it a great choice for couples seeking relaxation and exploration.
Hotel with Swimming Pool
This hotel boasts an infinity outdoor pool overlooking the Baong River. It also offers a fitness centre and multiple dining options.
Infinity Pool Panoramic View Pool Outdoor Pool
Business Hotel
As part of the Pullman brand, this hotel maintains standards suitable for business travelers, including business facilities and comfortable accommodations.
Hotel with Parking
This hotel offers free parking for guests who drive. Covered parking with 24/7 security is available. Guests receive a card for easy entry and exit from the car park.
Accessible Hotel
This hotel is wheelchair accessible and has dedicated rooms for people with reduced mobility. It also features an accessible bar.
Hotel with Gym
This hotel features an infinity outdoor pool, a fitness center, and multiple dining options. The fitness center is well-equipped, and the hotel overlooks the Baong River, providing scenic views during workouts.
5-Star Hotel
Situated in Miri, this hotel is known for its modern facilities and strategic waterfront location. It provides easy access to the city's attractions and offers excellent service.
Hotel with Outdoor Pool
Overlooking the Baong River, this hotel boasts an infinity outdoor pool and a fitness center. It offers five dining options and panoramic views, providing a luxurious and convenient stay. Its location and amenities make it a top choice in Miri.
Luxury Hotel
Hotel with Panoramic View Pool
Guest Reviews
Pullman Miri Waterfront, strategically located in the heart of Miri, offers a prime and convenient location for travelers. Its central position means it's close to Miri Times Square, malls, beaches, restaurants, cafes and the waterfront. This makes it easy to access amenities, enjoy local eateries and explore the area's attractions. The hotel is noted for its scenic views, especially of the South China Sea and the Miri Waterfront, providing a picturesque backdrop for guests.
The convenience of the location is echoed throughout reviews, highlighting its accessibility by various modes of transport, including taxis and Grab. The parking facilities, although noted as dark, are appreciated for their convenience and safety. The hotel's proximity to shopping areas, 24-hour convenience stores, laundromats and a variety of dining options further enhances its appeal.
Despite being centrally located, the hotel maintains a quiet ambiance, offering a peaceful retreat amid the city's bustle. The pull of this superb location is strong with guests repeatedly mentioning the ease of travel and the strategic placement of the hotel throughout their stays. This makes Pullman Miri Waterfront an ideal choice for those looking to explore Miri with comfort and ease.
The breakfast experience at Pullman Miri Waterfront garners an array of impressions from guests. The majority praise the extensive selection and quality of the breakfast offerings, often describing it as excellent, delicious and impressive. Many guests particularly enjoyed the various buffet choices, highlighting the availability of both Western and Eastern dishes, including local favorites like Sarawak laksa and nasi lemak.
Positive feedback often notes the amazing variety of options available, the satisfying and hearty meals and the pleasant views accompanying breakfast. Some guests also appreciated the efforts to start breakfast service early and found the executive lounge offerings commendable, albeit with suggestions for more variety.
However, there are areas mentioned that need improvement. Certain reviews indicate the need for better quality and more diverse selections, especially in Western dishes and vegetarian/vegan options. Some found the breakfast too expensive, not up to international standards or noted inconsistencies in food quality such as cold dishes and slow refilling of buffet items. Issues like overcrowding, lack of seating and insufficient staffing at peak times also surfaced.
Overall, while the breakfast receives significant acclaim for its diversity and taste, there's a consistent call for enhancements in quality, variety and service efficiency to fully meet guest expectations.
Pullman Miri Waterfront offers an array of dining experiences that largely receive commendation from guests. Their room service food stands out, described as so delicious and receiving consistent praise for its excellent taste. The hotel's Pullman Kitchen Restaurant also gets high marks for its variety and well-prepared dishes. Guests specifically highlight the great selection at the seafood buffet dinner and the superb quality of the food at dinner.
The warm and personalized reception adds to the dining experience, making guests feel welcome. The club lounge on level 24, known for its good nominal selection, provides an exclusive and relaxing atmosphere for both snacks and dinner. It's particularly noted for offering a perfect candlelight dinner for couples or newlyweds, featuring free food and good cocktails on the menu.
While the majority of the feedback is positive, there are a few areas for improvement. The breakfast and dinner options have been found wanting by some guests and there are mentions that the main restaurant is closed for dinner. The Sungkai buffet being served at the front porch of the hotel also appears to be an unusual arrangement. Furthermore, the venue is noted not to be very child friendly.
Despite these minor setbacks, overall, Pullman Miri Waterfront's dining options generally leave a favorable impression on guests, particularly for those enjoying room service and seafood buffet dinners.
Pullman Miri Waterfront receives consistent praise for its spacious rooms, which are frequently described as large, massive and comfortable. Many guests appreciated the comfort of the beds and pillows, ensuring a relaxing stay. The views from the rooms, particularly sea and river views, contribute positively to the overall experience. The rooms are generally clean and well-maintained with a majority highlighting the cleanliness as a positive aspect.
The modern and tastefully decorated interiors add to the appeal, making the rooms feel cozy and elegant. Basic necessities are well-provided and the rooms include thoughtful amenities like baby cots and connecting room options, which appeal to families.
However, some guests noted that the room facilities could use better maintenance and a few mentioned cleanliness issues such as dusty surfaces or smoky smells in non-smoking rooms. Lighting was another minor concern with some finding the rooms a bit dim and in need of additional lights.
Overall, the hotel's spacious rooms, coupled with their comfortable furnishings and scenic views, offer a pleasant stay with most shortcomings being minor inconveniences reported by only a few guests.
Pullman Miri Waterfront is well-regarded for its comfortable beds, making it a popular choice for travelers seeking a restful stay. Many guests praise the beds as being big, cosy and exceptionally comfy with some describing their experience as sleeping on a cloud. The pillows and blankets also receive positive remarks for their comfort, contributing to a good night's sleep.
Despite the overall satisfaction, there are occasional mentions of beds being too hard or too soft, indicating some variability in personal comfort preferences. Cleanliness of the beddings is generally noted as good, though a few guests noticed issues such as hard or stained pillows and unclean sheets.
The hotel accommodates families well, providing spacious and clean rooms with adequate bedding. However, a few guests mentioned the need for more towels and toiletries. Overall, the comfortable beds at Pullman Miri Waterfront enhance the guest experience, making it a favorable option for travelers prioritizing a good night's rest.
Pullman Miri Waterfront presents a mixed bag when it comes to cleanliness based on guest reviews. The hotel generally receives commendations for its tidy and well-maintained rooms with recurring feedback emphasizing the cleanliness of the rooms, bathrooms and common areas. Guests frequently highlight the spotless condition of their accommodations and praise the hotel's well-maintained environment. The spacious and comfortable rooms also add to a positive experience with several reviews commending the staff's focus on cleanliness and maintenance.
However, some critiques point out areas that need significant improvement. Issues such as mold in bathrooms, dust on furniture and occasional uncleanliness in specific areas like the fridge and bathtub are mentioned. There are also references to poor maintenance practices, including broken bathroom doors, smelly drains and sticky floors. These negative aspects suggest that while the overall cleanliness may be satisfactory, attention to detail and thoroughness in cleaning can be inconsistent.
Despite these drawbacks, many guests find the hotel generally clean and comfortable with a pleasant view and a central location adding to its appeal. Enhancing the thoroughness of housekeeping and addressing maintenance issues could improve the overall guest experience significantly.
The reviews for the staff at Pullman Miri Waterfront generally highlight positive experiences. Guests remarked that the staff were very good, receptive, friendly and attentive. Many found the staff helpful, polite and professional. Excellent customer service seemed to be a recurring theme with specific mentions of front desk staff being welcoming and quick to address issues. The bellboy service received high praise for its outstanding hospitality.
Several staff members were singled out for their exceptional service, such as Ken, who was lauded for his excellent handling of airport transfers and others who were noted for their professional demeanor during the check-in and check-out processes. Teams at the hotel, including housekeeping and concierge, also received kudos for their speed and attentiveness.
However, there were some criticisms as well. A few guests experienced unfriendly or unhelpful staff, particularly at the reception. There were mentions of delays during check-in and room readiness, as well as room service needing improvement. Additionally, inconsistencies in hospitality and occasional language barriers were noted.
Overall, while there are areas for improvement, the majority of guest feedback reflects positively on the staff's friendliness, professionalism and helpfulness, contributing to a generally happy and pleasant stay at the hotel.
Pullman Miri Waterfront boasts a variety of amenities and one standout aspect frequently mentioned by guests is the WiFi service available throughout the hotel. Many reviews highlight the fast and reliable WiFi connection, particularly appreciating the strong and steady signal in the rooms. The excellent WiFi quality seems to enhance the overall convenience for guests, making it easy to stay connected for both leisure and business purposes.
The spacious rooms are often noted for their comfort and the swift internet only adds to the positive experiences. However, a few guests reported occasional issues, such as intermittent disconnections or connectivity problems as they moved around the hotel. Despite some sporadic complaints of slow or unreliable service, the general consensus points to a good WiFi experience.
Overall, the WiFi at Pullman Miri Waterfront is highly rated for its speed and consistency, contributing significantly to a pleasant stay for most guests.
The spa at Pullman Miri Waterfront is a notable feature praised by guests for its clean facilities, including the hot tub, jacuzzi and sauna. The spa area offers both relaxation and utility for guests with regular access to the sauna and availability of a steam room. The male sauna and steam room facilities add an extra layer of comfort for visitors. Guests highlight the outstanding service provided in the spa, contributing to an overall positive experience. Though some mention the TV programs as lacking, the emphasis remains on the spa’s relaxing and well-maintained amenities.
The gym at Pullman Miri Waterfront receives consistent praise from guests for its quality and amenities. It is described as spacious, well-equipped and well-maintained, making it an excellent choice for fitness enthusiasts. The 24-hour access adds convenience, allowing guests to work out at any time. The fitness center is located on the 7th floor and includes good water pressure and drainage in the showers, enhancing the overall user experience. However, there is a mention of cleanliness issues in the gym facility on occasion. Overall, the gym's facilities and equipment are generally well-regarded, contributing positively to the hotel's appeal.
The Pullman Miri Waterfront offers a range of swimming facilities that have garnered mixed feedback from guests. On the positive side, the hotel boasts a selection of pools, including an impressive infinity pool with spectacular views and a child-friendly section. Many visitors have found the pools to be massive, wonderful and particularly praised the incredible and grand pool area. The amenities are complemented by the presence of a jacuzzi, sauna and gym, which add to the allure of the swimming experience. Some guests found the indoor pool warm and welcoming and the overall pool facilities were frequently described as awesome, decent in size and well-maintained, providing picturesque sea vistas.
However, there are several recurring criticisms. Cleanliness seems to be a common issue with reports of dust, plastic and tissue in the water. Some reviews mentioned the presence of algae in the children's pool, slippery surfaces and a general need for better cleaning and maintenance. Additionally, some guests were disappointed with the standard of the swimming pool facilities, noting that it felt noisy and messy at times due to public access. Furthermore, there's feedback indicating that the pool area can become overcrowded, undermining the experience for some. Maintenance closures, particularly of the infinity pool due to COVID or other reasons, have also been less favorably received. Despite these concerns, the pool area remains a significant highlight for many visitors, who appreciated the amenities and the scenic views.
The Pullman Miri Waterfront boasts a convenient and secure parking experience for guests with multiple positive remarks emphasizing the free and ample parking spaces available. The parking area is described as safe and spacious, offering both shaded and front entrance options. For many, parking is easy to access and well-maintained with additional benefits such as private and secured facilities and even complimentary valet service.
However, a few feedback notes suggest improvements could be made, mainly regarding better lighting in some areas and clearer instructions on the parking process, particularly concerning the car parking card system and the placement of ticket scanners. Despite these minor concerns, the overall sentiment highlights the efficiency and safety of the car parking facilities, providing a hassle-free experience that complements the hotel's central location and other amenities.
Pullman Miri Waterfront radiates a welcoming, family-friendly atmosphere, making it a comfortable choice for families traveling together. The hotel’s spacious rooms, including the family room and interconnecting rooms, ensure plenty of space for everyone. Guests frequently noted the convenience of these accommodations, especially for a family of three or four. The enormous beds and large bathrooms add to the comfort, ensuring restful nights and easy mornings.
Kids are particularly well-catered for at Pullman Miri Waterfront with a child-friendly swimming pool and a soft play area designed just for them. Adding to the enjoyment, children loved the delicious breakfasts with a wide variety of options. The inclusion of a kids' corner and other kid-oriented amenities created an enjoyable experience for young guests.
Families appreciated the friendly and responsive staff, who made their stay even more pleasant. The Executive Lounge was highlighted for its good food with numerous options, adding to the overall positive experience.
While mostly favorable, there were some points to consider, such as issues with babysitting services and the suitability for toddlers. Nonetheless, the views from the rooms, including captivating sea views, were praised by many. Overall, Pullman Miri Waterfront delivers a great stay for families, providing necessary comfort and entertainment for both parents and children. The hotel with its family-friendly environment and well-thought-out amenities, comes highly recommended for family travelers.
Pullman Miri Waterfront presents a blend of luxury and five-star service that reflects in its modern facilities and hospitality. Guests have highlighted the excellent service, luxurious accommodations and five-star experience as standout features. The hotel boasts great rooms and an impressive spa, making it an appealing choice for travelers seeking comfort and relaxation. The variety of food choices and the quality of breakfast further enhance the guest experience.
However, some visitors mentioned that the tidiness and cleanliness of the hotel, particularly around the front desk, fell short of their expectations for a five-star establishment. While many aspects of the hotel are celebrated, there were occasional mentions of it not fully meeting the international five-star standards. Despite these critiques, the overwhelmingly positive remarks on service, amenities and overall experience suggest that Pullman Miri Waterfront holds a strong reputation as a luxurious destination.
Pullman Miri Waterfront is an excellent choice for business travelers, offering a range of top-notch facilities and services designed to meet professional needs. The hotel is strategically situated in a central business district, making it convenient and accessible for those attending meetings or conducting business in the area. Guests have praised the executive rooms and lounges, which are described as superb and well-equipped.
The hotel provides great business facilities including a well-equipped business area, ideal for meetings and other corporate events. Reviews highlight that parking is good and convenient, ensuring a hassle-free experience for guests arriving by car. The staff are noted for their friendliness and helpfulness, contributing to the overall positive experience.
Though some guests have mentioned that the check-in process can take too much time, the excellent services for business meetings and the hotel’s central location more than compensate for this minor inconvenience. Overall, Pullman Miri Waterfront is deemed suitable and highly recommended for business travelers.
The infinity pool at Pullman Miri Waterfront offers a remarkable experience, situated on the 7th floor with an impressive view overlooking the South China Sea. Guests have consistently praised the pool's facilities, noting that it remains open for extended hours, allowing ample time to enjoy its features. The pool area is well-maintained and designed to respect the privacy of guests with separate view areas. The overall consensus indicates that the infinity pool greatly enhances the stay at the hotel, providing a memorable and visually stunning place to relax.
Situated at Pullman Miri Waterfront, the outdoor pool consistently garners positive feedback from guests. Known for its child-friendly design, it ensures an enjoyable experience for families. The pool's cleanliness is often compared to being as good as new, adding to its appeal. Many guests highlight the infinity pool's great view, further enhancing the overall experience. The addition of a jacuzzi is also highly appreciated. Although there are occasional comments about the pool area being dirty, overall sentiments are that the facilities are excellent. The outdoor pool is described as spectacular, nice and beautiful with long operating hours for added convenience.
Situated along the scenic seashore, Pullman Miri Waterfront exudes luxury with its comfortable accommodations and beautiful location. The hotel's generous and delicious breakfast offerings leave guests satisfied each morning. Interior spaces are highly praised for their luxurious decor and cozy ambiance with rooms that are both spacious and beautifully decorated. Many guests felt a distinct luxury during their stay with the overall environment of the hotel being described as clean and luxurious. Despite a few expectations for higher quality, most guests found the room decor and the general atmosphere to be exceptionally luxurious and inviting. Pullman Miri Waterfront seamlessly blends a luxury experience with breathtaking views, making a stay here feel truly special.
Pullman Miri Waterfront offers an ideal setting for a romantic getaway, perfect for couples or newlyweds looking to celebrate special occasions. Guests frequently praised the romantic ambiance and the elegant atmosphere, which is complemented by thoughtful touches such as anniversary and honeymoon decorations. Rooms with baths and nice views add to the romantic charm, making it a great place for a romantic stay. The hotel goes the extra mile with surprise decorations and gifts to enhance the celebratory experience, creating a memorable environment for anniversaries and honeymoon surprises. Whether for a candlelight dinner or simply enjoying the sophisticated decor, Pullman Miri Waterfront stands out as a romantic destination.
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Location
The convenience of the location is echoed throughout reviews, highlighting its accessibility by various modes of transport, including taxis and Grab. The parking facilities, although noted as dark, are appreciated for their convenience and safety. The hotel's proximity to shopping areas, 24-hour convenience stores, laundromats and a variety of dining options further enhances its appeal.
Despite being centrally located, the hotel maintains a quiet ambiance, offering a peaceful retreat amid the city's bustle. The pull of this superb location is strong with guests repeatedly mentioning the ease of travel and the strategic placement of the hotel throughout their stays. This makes Pullman Miri Waterfront an ideal choice for those looking to explore Miri with comfort and ease.
Breakfast
Positive feedback often notes the amazing variety of options available, the satisfying and hearty meals and the pleasant views accompanying breakfast. Some guests also appreciated the efforts to start breakfast service early and found the executive lounge offerings commendable, albeit with suggestions for more variety.
However, there are areas mentioned that need improvement. Certain reviews indicate the need for better quality and more diverse selections, especially in Western dishes and vegetarian/vegan options. Some found the breakfast too expensive, not up to international standards or noted inconsistencies in food quality such as cold dishes and slow refilling of buffet items. Issues like overcrowding, lack of seating and insufficient staffing at peak times also surfaced.
Overall, while the breakfast receives significant acclaim for its diversity and taste, there's a consistent call for enhancements in quality, variety and service efficiency to fully meet guest expectations.
Dinner
The warm and personalized reception adds to the dining experience, making guests feel welcome. The club lounge on level 24, known for its good nominal selection, provides an exclusive and relaxing atmosphere for both snacks and dinner. It's particularly noted for offering a perfect candlelight dinner for couples or newlyweds, featuring free food and good cocktails on the menu.
While the majority of the feedback is positive, there are a few areas for improvement. The breakfast and dinner options have been found wanting by some guests and there are mentions that the main restaurant is closed for dinner. The Sungkai buffet being served at the front porch of the hotel also appears to be an unusual arrangement. Furthermore, the venue is noted not to be very child friendly.
Despite these minor setbacks, overall, Pullman Miri Waterfront's dining options generally leave a favorable impression on guests, particularly for those enjoying room service and seafood buffet dinners.
Rooms
The modern and tastefully decorated interiors add to the appeal, making the rooms feel cozy and elegant. Basic necessities are well-provided and the rooms include thoughtful amenities like baby cots and connecting room options, which appeal to families.
However, some guests noted that the room facilities could use better maintenance and a few mentioned cleanliness issues such as dusty surfaces or smoky smells in non-smoking rooms. Lighting was another minor concern with some finding the rooms a bit dim and in need of additional lights.
Overall, the hotel's spacious rooms, coupled with their comfortable furnishings and scenic views, offer a pleasant stay with most shortcomings being minor inconveniences reported by only a few guests.
Beds
Despite the overall satisfaction, there are occasional mentions of beds being too hard or too soft, indicating some variability in personal comfort preferences. Cleanliness of the beddings is generally noted as good, though a few guests noticed issues such as hard or stained pillows and unclean sheets.
The hotel accommodates families well, providing spacious and clean rooms with adequate bedding. However, a few guests mentioned the need for more towels and toiletries. Overall, the comfortable beds at Pullman Miri Waterfront enhance the guest experience, making it a favorable option for travelers prioritizing a good night's rest.
Cleanliness
However, some critiques point out areas that need significant improvement. Issues such as mold in bathrooms, dust on furniture and occasional uncleanliness in specific areas like the fridge and bathtub are mentioned. There are also references to poor maintenance practices, including broken bathroom doors, smelly drains and sticky floors. These negative aspects suggest that while the overall cleanliness may be satisfactory, attention to detail and thoroughness in cleaning can be inconsistent.
Despite these drawbacks, many guests find the hotel generally clean and comfortable with a pleasant view and a central location adding to its appeal. Enhancing the thoroughness of housekeeping and addressing maintenance issues could improve the overall guest experience significantly.
Staff
Several staff members were singled out for their exceptional service, such as Ken, who was lauded for his excellent handling of airport transfers and others who were noted for their professional demeanor during the check-in and check-out processes. Teams at the hotel, including housekeeping and concierge, also received kudos for their speed and attentiveness.
However, there were some criticisms as well. A few guests experienced unfriendly or unhelpful staff, particularly at the reception. There were mentions of delays during check-in and room readiness, as well as room service needing improvement. Additionally, inconsistencies in hospitality and occasional language barriers were noted.
Overall, while there are areas for improvement, the majority of guest feedback reflects positively on the staff's friendliness, professionalism and helpfulness, contributing to a generally happy and pleasant stay at the hotel.
Wi-Fi
The spacious rooms are often noted for their comfort and the swift internet only adds to the positive experiences. However, a few guests reported occasional issues, such as intermittent disconnections or connectivity problems as they moved around the hotel. Despite some sporadic complaints of slow or unreliable service, the general consensus points to a good WiFi experience.
Overall, the WiFi at Pullman Miri Waterfront is highly rated for its speed and consistency, contributing significantly to a pleasant stay for most guests.
Spa
Gym
Pool
However, there are several recurring criticisms. Cleanliness seems to be a common issue with reports of dust, plastic and tissue in the water. Some reviews mentioned the presence of algae in the children's pool, slippery surfaces and a general need for better cleaning and maintenance. Additionally, some guests were disappointed with the standard of the swimming pool facilities, noting that it felt noisy and messy at times due to public access. Furthermore, there's feedback indicating that the pool area can become overcrowded, undermining the experience for some. Maintenance closures, particularly of the infinity pool due to COVID or other reasons, have also been less favorably received. Despite these concerns, the pool area remains a significant highlight for many visitors, who appreciated the amenities and the scenic views.
Parking
However, a few feedback notes suggest improvements could be made, mainly regarding better lighting in some areas and clearer instructions on the parking process, particularly concerning the car parking card system and the placement of ticket scanners. Despite these minor concerns, the overall sentiment highlights the efficiency and safety of the car parking facilities, providing a hassle-free experience that complements the hotel's central location and other amenities.
Family
Kids are particularly well-catered for at Pullman Miri Waterfront with a child-friendly swimming pool and a soft play area designed just for them. Adding to the enjoyment, children loved the delicious breakfasts with a wide variety of options. The inclusion of a kids' corner and other kid-oriented amenities created an enjoyable experience for young guests.
Families appreciated the friendly and responsive staff, who made their stay even more pleasant. The Executive Lounge was highlighted for its good food with numerous options, adding to the overall positive experience.
While mostly favorable, there were some points to consider, such as issues with babysitting services and the suitability for toddlers. Nonetheless, the views from the rooms, including captivating sea views, were praised by many. Overall, Pullman Miri Waterfront delivers a great stay for families, providing necessary comfort and entertainment for both parents and children. The hotel with its family-friendly environment and well-thought-out amenities, comes highly recommended for family travelers.
5 Star
However, some visitors mentioned that the tidiness and cleanliness of the hotel, particularly around the front desk, fell short of their expectations for a five-star establishment. While many aspects of the hotel are celebrated, there were occasional mentions of it not fully meeting the international five-star standards. Despite these critiques, the overwhelmingly positive remarks on service, amenities and overall experience suggest that Pullman Miri Waterfront holds a strong reputation as a luxurious destination.
Business
The hotel provides great business facilities including a well-equipped business area, ideal for meetings and other corporate events. Reviews highlight that parking is good and convenient, ensuring a hassle-free experience for guests arriving by car. The staff are noted for their friendliness and helpfulness, contributing to the overall positive experience.
Though some guests have mentioned that the check-in process can take too much time, the excellent services for business meetings and the hotel’s central location more than compensate for this minor inconvenience. Overall, Pullman Miri Waterfront is deemed suitable and highly recommended for business travelers.
Infinity Pool
Outdoor Pool
Luxury
Romantic
Yes, Pullman Miri Waterfront has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Pullman Miri Waterfront.
No, Pullman Miri Waterfront doesn't allow dogs.
Yes, parking facilities are available at Pullman Miri Waterfront.
Yes, Pullman Miri Waterfront has a gym.
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