Hilton Toronto Airport Hotel & Suites
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Summary of reviewsThe Hilton Toronto Airport Hotel & Suites receives a good deal of praise, especially for its convenient location and amenities. Located near Toronto Pearson International Airport, the hotel is celebrated for its ease of access and reliable shuttle service, making it an excellent choice for travelers in transit. The breakfast, though noted as somewhat expensive, is well-liked for its variety and quality, while dinners at the Mosaic Restaurant and Bar are appreciated despite being pricey, particularly the slow-cooked beef ribs and nachos.
The rooms, spacious and generally clean, are lauded for their comfort, especially the beds. However, they could benefit from some updates and better maintenance. Cleanliness standards are mostly upheld, although some guests have pointed out issues, especially with bathroom conditions. The staff receive high marks for friendliness and efficiency, although there are occasional reports of less favorable interactions.
Families find the hotel accommodating with amenities like a pool, basketball court and squash court, which children particularly enjoy. The fitness center is well-equipped and open 24/7, contributing positively to the guest experience despite infrequent maintenance issues.
Overall, the Hilton Toronto Airport Hotel & Suites offers a pleasant stay with high convenience and friendly service, although it has areas where it could better meet expectations for a four-star property. Its strengths lie in its strategic location, comfort and attentive staff, which make it a preferred option for airport-related stays and family vacations.
Categories
The rooms, spacious and generally clean, are lauded for their comfort, especially the beds. However, they could benefit from some updates and better maintenance. Cleanliness standards are mostly upheld, although some guests have pointed out issues, especially with bathroom conditions. The staff receive high marks for friendliness and efficiency, although there are occasional reports of less favorable interactions.
Families find the hotel accommodating with amenities like a pool, basketball court and squash court, which children particularly enjoy. The fitness center is well-equipped and open 24/7, contributing positively to the guest experience despite infrequent maintenance issues.
Overall, the Hilton Toronto Airport Hotel & Suites offers a pleasant stay with high convenience and friendly service, although it has areas where it could better meet expectations for a four-star property. Its strengths lie in its strategic location, comfort and attentive staff, which make it a preferred option for airport-related stays and family vacations.
Hotel near Golf Courses
Located close to the airport in Mississauga, this hotel provides convenient access and is within driving distance of local golf courses.
Hotel near Ski Resorts
This hotel provides a comfortable stay with various amenities and is located within a reasonable distance of winter sport locations. It's suitable for guests looking to combine airport convenience with recreational activities.
Hotel Taking Steps Towards Sustainability
Holding a 4 Green Key Designation, this hotel demonstrates strong environmental performance. As part of the Hilton brand, it participates in the company's global waste reduction strategy aimed at significantly cutting waste in operations.
Hotel for Honeymoon
This hotel offers comfortable suites and a range of amenities, including an indoor pool, a fitness center, and multiple dining options. Its convenient location and upscale atmosphere make it a great choice for a romantic escape.
Family Friendly Hotel
The hotel offers spacious suites suitable for families. It has an indoor pool for recreation and on-site dining options for convenience.
Dog Friendly Hotel
This hotel is tagged as dog-friendly and provides suites, ensuring ample space for guests and their pets. The hotel offers various amenities to make the stay comfortable.
Hotel with Swimming Pool
This hotel is noted for its excellent pool facilities and overall quality. Guests appreciate the comfort and amenities provided, making it a top choice.
Indoor Pool
Business Hotel
Hilton Toronto Airport Hotel & Suites offers comprehensive meeting facilities and essential business services. Its location near the airport makes it a convenient choice for business travelers.
Accessible Hotel
This hotel offers accessible rooms with roll-in showers and is wheelchair accessible throughout its grounds. Accessible amenities include the indoor pool and fitness center. A complimentary 24-hour airport shuttle is provided.
Hotel with Gym
Provides a comprehensive fitness center for a complete workout experience. Offers spacious suites for relaxation after exercising. The hotel is located close to the airport, which is great for travelers.
Hotel with EV Charging Stations
This hotel offers a robust charging infrastructure with 12 EV charging stations, including 8 Tesla Wall Connectors and 4 J1772 Clipper Creek chargers. This provides comprehensive charging options for all EV types and is available for hotel guests.
4-Star Hotel
Offering both rooms and suites, this hotel features a free airport shuttle, an indoor pool, a fitness center, and on-site dining. Its proximity to the airport and comprehensive amenities make it a strong choice for both business and leisure travelers.
Hotel with Indoor Pool
This hotel features both an indoor and an outdoor pool, offering guests more swimming options. It also provides a free 24-hour airport shuttle service and is located directly across from Pearson International Airport.
Romantic Hotel
Guest Reviews
The Hilton Toronto Airport Hotel & Suites is frequently praised for its exceptional and highly convenient location. Situated in close proximity to Toronto Pearson International Airport, it is an ideal choice for travelers requiring easy airport access, especially for short stays and layovers. The hotel's location is complemented by a reliable shuttle service that operates every 30 minutes, adding to the convenience for guests arriving or departing via the airport. The ease of transfer from the airport to the hotel is highlighted as a significant advantage.
Guests also mention the hotel's strategic positioning, making it a practical option for those who have subsequent flights or need a quick stay between connections. Several reviews point out the hotel's nearness to key amenities, further enhancing its appeal for a brief visit. It's worth noting that while the hotel is perfect for airport-related convenience, some travelers found transportation to the city center a bit more complicated, as it involves taking the airport shuttle and then the UP Express to downtown Toronto.
Overall, the Hilton Toronto Airport Hotel & Suites is highly recommended for its prime location near Pearson Airport, making it a fantastic choice for travelers looking for comfort and convenience during their airport-related transit.
The breakfast at Hilton Toronto Airport Hotel & Suites generally receives commendable feedback from guests, highlighted by multiple mentions of it being excellent, delicious and plentiful. Guests appreciate the rich buffet breakfast, noting it offers a wide variety of dishes that are tasty and hearty. The staff frequently receive praise for being friendly and efficient, making the dining experience pleasant.
However, some critiques include the high cost of breakfast with several guests remarking it is quite expensive, especially given that breakfast is often not included in the room rate. There are comments suggesting room for improvement in the selection and quality relative to the price, such as additional staffing for better service, the need for more affordable options and occasional issues with food temperature.
Moreover, while some find the offerings sufficient and enjoyable, others feel the breakfast could use more variety, especially for longer stays. Despite these variances, the general consensus leans towards a positive breakfast experience complemented by great service and a convenient shuttle to the airport.
Guests frequently praise the dining experiences at the Hilton Toronto Airport Hotel & Suites, highlighting the exceptional food quality at the Mosaic Restaurant and Bar. Many describe the meals as wonderful, tasty and quite good with some specific mentions of slow-cooked beef ribs and nachos. The restaurant and bar are well-regarded for their convenient hours, staying open until midnight, which guests appreciate.
The friendly and helpful restaurant staff consistently receive high marks, contributing positively to the dining atmosphere. Despite the good service and tasty food, several guests note that the food and drink options are on the pricey side with some guests specifically mentioning that gluten-free options are not cost-effective.
A few reviews also point out limited menu choices and average quality for the cost with some diners mentioning dry or overcooked food and a lack of variety for vegetarians. However, the lively bar, efficient dining room service and enjoyable themed dinner events contribute to a generally positive dining experience.
Overall, while the prices may be high and the menu somewhat limited, the quality of the food and the service often leave a positive impression on guests.
The Hilton Toronto Airport Hotel & Suites offers a mixed experience when it comes to its rooms. On the positive side, many guests appreciate the spaciousness and cleanliness of the rooms, describing them as comfortable and well-presented. The beds and pillows are frequently noted for their comfort and many rooms come equipped with good facilities. Some guests particularly enjoyed rooms that boasted a great view of the airport runway.
However, several reviews indicate that the rooms could benefit from updates and maintenance. Some elements of the rooms appear old and in need of repair, such as peeling walls, broken bathroom doors and malfunctioning heaters. Smaller bathrooms and occasional unpleasant odors were also mentioned. Despite these issues, the hotel staff is generally responsive to guest needs, providing items like extra blankets promptly and maintaining good housekeeping standards.
Overall, while the rooms offer comfort and space, there are areas in need of improvement that could enhance the guest experience further.
At the Hilton Toronto Airport Hotel & Suites, the beds often receive praise for their comfort and cleanliness. Guests repeatedly describe the beds and bedding as comfortable with many highlighting their satisfaction with the softness of the pillows and duvets. The king-size beds, in particular, are frequently appreciated with multiple mentions of superb comfort and roominess. A significant number of reviews mention the rooms being clean with beds maintaining a consistent level of comfort throughout their stay.
However, not all feedback is entirely positive. A few guests noted issues such as beds being too hard or having noticeable dips, particularly in some king-size beds. There were isolated comments regarding the pull-out beds being very uncomfortable and occasional mentions of pillows and beds not meeting expectations.
Overall, the majority of guests enjoyed a comfortable and restful sleep at the Hilton Toronto Airport Hotel & Suites, often citing the beds as a highlight of their stay.
Hilton Toronto Airport Hotel & Suites garners mostly positive feedback regarding its cleanliness, offering guests a satisfactory stay. Many reviews highlight the rooms as very clean, comfortable and well-kept with guests appreciating the clean beds and spacious suites. The cleaning staff receives high praise for their exceptional service, contributing to the hotel’s overall tidy appearance. The lobby is repeatedly noted for its cleanliness and pleasant ambiance.
However, not all experiences are consistently positive. Some guests report specific issues with the bathrooms, citing them as dirty or rundown with common complaints about mold and peeling paint. Instances of uncleanliness in rooms, such as overlooked vacuuming and non-functional bathroom fans, are also mentioned. Despite these drawbacks, many visitors find the hotel generally clean, well-kept and suitable for short stays, making it a reliable choice for travelers seeking comfort close to the airport.
The staff at the Hilton Toronto Airport Hotel & Suites generally receive high praise from guests. Visitors consistently describe the staff as friendly, helpful, kind and accommodating. The front desk personnel, in particular, are often noted for their pleasant and professional demeanor. Many guests mention the ease of check-in and the courteousness of both the reception and room service staff. The hotel's shuttle service also garners positive feedback for its efficiency and the friendliness of the drivers.
However, there are instances where guests encountered rudimentary interactions with some staff members perceived as rude, condescending or unresponsive. Despite these occasional negative experiences, the majority of reviews highlight the staff's genuine demeanor, professionalism and attentiveness. Specific employees, such as a gentleman at the front desk and an evening manager, are singled out for exceptional service, while housekeeping and restaurant staff are also praised for their friendliness.
Overall, the Hilton Toronto Airport Hotel & Suites seems to foster a largely positive customer service environment with a few isolated incidents impacting an otherwise favorable general impression.
Guests of the Hilton Toronto Airport Hotel & Suites have provided mixed feedback regarding the hotel's WiFi service. While some guests appreciated that free WiFi and parking were included in their stay, others noted that they encountered additional charges for internet access, which ranged from $15.00 to $27.20. Several guests reported issues with WiFi connectivity, describing the service as slow, weak or inconsistent. A few mentioned difficulties in connecting to WiFi from their rooms or experienced the internet not working at all. Despite these challenges, some guests did find the WiFi to work decently well during their stay. Overall, the WiFi service at the hotel seems to require some improvements to meet the expectations of all guests.
The fitness center at the Hilton Toronto Airport Hotel & Suites generally receives high praise from guests for its well-equipped and clean environment, bright ambiance and convenience of being open 24/7. Descriptions such as amazing, great and a luxury are frequently mentioned, highlighting the positive impression it leaves on visitors. The gym, alongside the pool, enhances the stopover experience, providing essential facilities for travelers to stay active and relaxed. However, some reviews mention that the gym could benefit from better maintenance with certain equipment outdated or in less than ideal condition, suggesting room for improvement in upkeep. Despite these occasional critiques, overall, the gym facilities are viewed as a valuable and appreciated amenity of the hotel.
The Hilton Toronto Airport Hotel & Suites offers a well-received indoor swimming pool, praised for being spacious and clean. Guests appreciate the good facilities and dressing rooms available around the pool area. The pool itself presents a good temperature for the majority, although some guests found it a bit cold at times. The pool also has a waterslide, which tends to be a hit, especially with kids.
Additionally, the pool area features a satisfactory recreation space including a basketball court, squash court and even a ping pong table, adding to the overall appeal. While the strong chlorine smell and occasional shortage of towels were noted, it did not significantly detract from the pool's positive reception.
However, several reviews pointed out the absence of a hot tub and mentioned that a warmer temperature would enhance the pool experience, particularly for adults. Despite these minor drawbacks, the pool remains a highlight of the hotel, delivering a clean, enjoyable swimming experience for its guests.
The Hilton Toronto Airport Hotel & Suites has garnered praise for its family-friendly amenities and convenient location. Families traveling with children appreciate the hotel’s thoughtful gestures, such as providing stuffed animals and coloring pages to younger guests. The spacious and well-maintained pool is a highlight for many, offering children a place to relax and unwind. Additionally, the hotel offers a basketball area that kids can use, adding variety to their entertainment options. The property's proximity to the airport and convenient shuttle service make it a practical choice for families. Guests describe the hotel as having a great family atmosphere and many express a desire to return with their families for future stays. Overall, the Hilton Toronto Airport Hotel & Suites appears to be an excellent option for travelers with kids, offering a convenient and enjoyable experience.
Hilton Toronto Airport Hotel & Suites is often deemed suitable for travelers looking to catch their next flight, making it ideal for short stop-overs. Overall, guests find it to be a nice place with some describing it as good. However, the hotel falls short of the high expectations associated with its four-star rating and brand reputation. Guests point out the lack of physical amenities and the aged condition of the facilities, suggesting they are worn out and comparable to second-hand goods. The service level and hotel conditions fail to meet the standard of a four-star hotel, often feeling more like a two-star property. The pricing is frequently criticized for not being in line with the quality offered with some reviewers expressing disappointment over the high charges in relation to the overall experience, which they did not find memorable. Issues such as poor water pressure and lack of provided water further detract from the experience, leading some guests not to recommend it despite the generally good quality observed by others.
The Hilton Toronto Airport Hotel & Suites emerges as a prime choice for business travelers, offering an array of features tailored to meet professional needs. The rooms provide a good setup for business stays, equipped with sufficient office space for night work. Guests find the hotel's location particularly advantageous, citing its convenience for airport layovers and proximity to business hubs. The presence of a business center and well-equipped business lounge enhances the hotel’s amenability to business requirements, allowing for smoother task deployment.
The hotel has adopted a business-centric approach, making it a practical base for professional activities, particularly for those involved at the Toronto airfield. Simple and functional room service policies align with the busy schedules of professionals, while conference facilities and the helpful valet service boost overall efficiency.
On the downside, there were mentions of high costs, a less-than-clean lobby area and occasional booking and check-in issues. However, these drawbacks seem to be overshadowed by the hotel's strengths as an accommodating and strategically located option for business travel.
The Hilton Toronto Airport Hotel & Suites offers mixed accessibility for guests with disabilities. Notable positive highlights include wheelchair-friendly facilities and the availability of accessible parking. However, certain areas present challenges; the sauna in the ladies' changing room was non-functional and the parking situation proved difficult for those unable to walk long distances. While the hotel is somewhat accessible, improvements could enhance the convenience for all guests. Public transit access also poses a challenge, suggesting further enhancements are necessary.
The Hilton Toronto Airport Hotel & Suites features a well-maintained indoor pool that guests consistently describe as wonderful and delightful. The pool area is complemented by additional amenities, including a fitness area, sauna and basketball court, enhancing the overall experience. The convenience of a pool open 24 hours allows for flexibility in scheduling a swim. While some guests appreciated the overall quality of the indoor pool, a few noted that the water temperature was on the colder side. Overall, the indoor pool and accompanying facilities contribute positively to the hotel's appeal.
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Location
Guests also mention the hotel's strategic positioning, making it a practical option for those who have subsequent flights or need a quick stay between connections. Several reviews point out the hotel's nearness to key amenities, further enhancing its appeal for a brief visit. It's worth noting that while the hotel is perfect for airport-related convenience, some travelers found transportation to the city center a bit more complicated, as it involves taking the airport shuttle and then the UP Express to downtown Toronto.
Overall, the Hilton Toronto Airport Hotel & Suites is highly recommended for its prime location near Pearson Airport, making it a fantastic choice for travelers looking for comfort and convenience during their airport-related transit.
Breakfast
However, some critiques include the high cost of breakfast with several guests remarking it is quite expensive, especially given that breakfast is often not included in the room rate. There are comments suggesting room for improvement in the selection and quality relative to the price, such as additional staffing for better service, the need for more affordable options and occasional issues with food temperature.
Moreover, while some find the offerings sufficient and enjoyable, others feel the breakfast could use more variety, especially for longer stays. Despite these variances, the general consensus leans towards a positive breakfast experience complemented by great service and a convenient shuttle to the airport.
Dinner
The friendly and helpful restaurant staff consistently receive high marks, contributing positively to the dining atmosphere. Despite the good service and tasty food, several guests note that the food and drink options are on the pricey side with some guests specifically mentioning that gluten-free options are not cost-effective.
A few reviews also point out limited menu choices and average quality for the cost with some diners mentioning dry or overcooked food and a lack of variety for vegetarians. However, the lively bar, efficient dining room service and enjoyable themed dinner events contribute to a generally positive dining experience.
Overall, while the prices may be high and the menu somewhat limited, the quality of the food and the service often leave a positive impression on guests.
Rooms
However, several reviews indicate that the rooms could benefit from updates and maintenance. Some elements of the rooms appear old and in need of repair, such as peeling walls, broken bathroom doors and malfunctioning heaters. Smaller bathrooms and occasional unpleasant odors were also mentioned. Despite these issues, the hotel staff is generally responsive to guest needs, providing items like extra blankets promptly and maintaining good housekeeping standards.
Overall, while the rooms offer comfort and space, there are areas in need of improvement that could enhance the guest experience further.
Beds
However, not all feedback is entirely positive. A few guests noted issues such as beds being too hard or having noticeable dips, particularly in some king-size beds. There were isolated comments regarding the pull-out beds being very uncomfortable and occasional mentions of pillows and beds not meeting expectations.
Overall, the majority of guests enjoyed a comfortable and restful sleep at the Hilton Toronto Airport Hotel & Suites, often citing the beds as a highlight of their stay.
Cleanliness
However, not all experiences are consistently positive. Some guests report specific issues with the bathrooms, citing them as dirty or rundown with common complaints about mold and peeling paint. Instances of uncleanliness in rooms, such as overlooked vacuuming and non-functional bathroom fans, are also mentioned. Despite these drawbacks, many visitors find the hotel generally clean, well-kept and suitable for short stays, making it a reliable choice for travelers seeking comfort close to the airport.
Staff
However, there are instances where guests encountered rudimentary interactions with some staff members perceived as rude, condescending or unresponsive. Despite these occasional negative experiences, the majority of reviews highlight the staff's genuine demeanor, professionalism and attentiveness. Specific employees, such as a gentleman at the front desk and an evening manager, are singled out for exceptional service, while housekeeping and restaurant staff are also praised for their friendliness.
Overall, the Hilton Toronto Airport Hotel & Suites seems to foster a largely positive customer service environment with a few isolated incidents impacting an otherwise favorable general impression.
Wi-Fi
Gym
Pool
Additionally, the pool area features a satisfactory recreation space including a basketball court, squash court and even a ping pong table, adding to the overall appeal. While the strong chlorine smell and occasional shortage of towels were noted, it did not significantly detract from the pool's positive reception.
However, several reviews pointed out the absence of a hot tub and mentioned that a warmer temperature would enhance the pool experience, particularly for adults. Despite these minor drawbacks, the pool remains a highlight of the hotel, delivering a clean, enjoyable swimming experience for its guests.
Family
4 Star
Business
The hotel has adopted a business-centric approach, making it a practical base for professional activities, particularly for those involved at the Toronto airfield. Simple and functional room service policies align with the busy schedules of professionals, while conference facilities and the helpful valet service boost overall efficiency.
On the downside, there were mentions of high costs, a less-than-clean lobby area and occasional booking and check-in issues. However, these drawbacks seem to be overshadowed by the hotel's strengths as an accommodating and strategically located option for business travel.
Accessible
Indoor Pool
Yes, Hilton Toronto Airport Hotel & Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hilton Toronto Airport Hotel & Suites.
Yes, Hilton Toronto Airport Hotel & Suites welcomes dogs.
No, parking facilities aren't available at Hilton Toronto Airport Hotel & Suites.
Yes, Hilton Toronto Airport Hotel & Suites has a gym.
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