Balmoral Hotel

Moffat 55.33351100, -3.44416300 , High Street (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Balmoral Hotel in Moffat is a highly recommended establishment noted for its excellent central location, making it an ideal base for exploring the local area and nearby attractions. Situated on the main street, it offers easy access to shops, bars, restaurants and ample free parking, appealing particularly to travelers embarking on longer journeys via the A74 and M74 motorways.

Guests consistently praise the hotel’s dining experiences, particularly the breakfast, which is described as excellent, delicious and freshly cooked with generous portions and a variety of choices, including vegetarian options. The evening meals in the bar or restaurant are also highly commended for their taste, presentation and value for money. The friendly and efficient service, paired with a warm atmosphere, make dining at the Balmoral a memorable part of the stay.

The rooms at the Balmoral Hotel are often highlighted for their spaciousness, comfort and thoughtful amenities like mini-fridges and fresh milk. Cleanliness across the hotel is impeccable, reinforcing a sense of safety and relaxation. High standards are maintained in both private and communal areas, reflecting the hotel's commitment to hygiene.

Exceptional staff service enhances the guest experience with numerous mentions of their friendliness, helpfulness and attentiveness. This professional and caring service from the reception to housekeeping contributes to a welcoming and homely atmosphere.

While the free WiFi service is a welcomed feature, its performance is mixed with some guests experiencing good connectivity and others facing issues with weak signals or intermittent connections, especially in certain parts of the property. Despite occasional minor criticisms regarding bed comfort and WiFi, the overall sleeping experience remains largely positive with many guests appreciating the bed quality and cleanliness.

As a three-star hotel, the Balmoral outshines expectations with its excellent food, comfortable accommodations and top-notch service, providing great value for money in a charming town-center location. Despite some areas needing refurbishment and occasional noise concerns, the hotel’s strengths in hospitality and location make it a commendable choice for both short stays and extended visits.
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3-Star Guest House
This hotel provides wired internet and luggage storage. All rooms are fitted with a refrigerator and a hair dryer. Guests appreciate the great location, friendly service, and cleanliness of the hotel.

Small Guest House

Room Types
Double Room A TV with DVD player, an en suite shower room, and tea/coffee making facilities feature in this room.

Single Room A TV with DVD player, an en suite shower room, and tea/coffee making facilities feature in this room.

Cottage Our courtyard cottages are fully-serviced and are ideal for families or couples. Each cottage has a twin room and double room. Breakfast is served in the cosy lounge bar between 7:00 - 10:00 from Monday to Saturday and 8:00 - 10:00 on Sundays.

Superior Single Room Providing free toiletries and bathrobes, this single room includes a private bathroom with a shower and a hairdryer. This single room features a tea and coffee maker, a seating area, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

Superior Double Room This double room's special feature is the fireplace. A seating area with a flat-screen TV, a desk and a private bathroom are provided in this spacious double room. The unit offers 1 bed.

Guest Reviews
8.6
Very Good
Location
The Balmoral Hotel is praised for its central and convenient location in the charming town of Moffat. Nestled right in the middle of the village, the hotel offers easy access for travelers heading both north and south. Its placement on the main street means it's within walking distance to local shops, bars and restaurants, making it an excellent base for exploring the town and surrounding countryside. Guests appreciate the ample free parking in the vicinity, further enhancing its convenience for road travelers.

The location is especially beneficial for those on long journeys, providing a great stopover point near the A74 and M74 motorways. Reviews consistently highlight the hotel's prime position for sightseeing, walking tours and day trips to nearby attractions. The quiet, yet centrally located setting of the hotel ensures a peaceful night's rest while staying close to all necessary amenities.

The local area itself is described as lovely with some pleasant walks and charming scenery. The central positioning of the hotel facilitates easy exploration of the Lothians and Northern England, making it a wonderful hub for broader travel adventures.

In summary, the Balmoral Hotel's superb location, right in the heart of Moffat, coupled with its accessibility and free parking options, makes it an ideal choice for both short stays and extended visits, providing guests with convenience and a touch of local charm.

Breakfast
For guests staying at the Balmoral Hotel, breakfast appears to be a real highlight of the experience. The morning offerings consistently receive praise for being excellent, delicious and freshly cooked. Many travelers appreciate the large portions that ensure they leave feeling full and satisfied. The breakfast variety is another major plus, providing ample choices including vegetarian options. The quality of ingredients and the attention to detail, such as perfectly cooked bacon, sausages and eggs, add to the meal's appeal.

Several reviews note that the breakfast is not only tasty but also great value for money. Guests have enjoyed everything from traditional full English breakfasts to superbly cooked porridge. Additionally, the food is presented beautifully and served promptly, often by friendly and helpful staff. The consistent high quality extends to other meals as well with some guests highlighting the dinner and evening menu as equally impressive.

Overall, the Balmoral Hotel seems to exceed expectations when it comes to its breakfast service, making it a cherished part of the guest experience and setting a high standard for what a hotel breakfast should be.

Dinner
The Balmoral Hotel's dining experience consistently receives high praise from guests. The evening meals, whether enjoyed in the bar or restaurant, are frequently described as delicious, varied and well-presented. Many diners appreciated the originality and taste of the dishes with some noting the exceptional quality of specific meals like lamb chops and steak and ale pie.

Value for money is a recurring theme, as numerous guests found the meals to be reasonably priced and good value. The bar area, though often busy, is highlighted for its friendly atmosphere and excellent service.

Breakfasts also share in the accolades, being described as superb and fantastic, complementing the high standard of the evening dinners. The overall dining experience at the Balmoral Hotel is rounded off by friendly staff and a welcoming atmosphere, making it a popular choice that often requires a reservation due to its popularity.

There are occasional mentions of minor issues such as the bar area feeling overcrowded during peak times and some dishes being slightly cold or salty. However, these do not detract significantly from the overall positive reviews. The Balmoral Hotel's food is often seen as a highlight of guests' stays, offering excellent meals that ensure a delightful dining experience.

Rooms
The rooms at Balmoral Hotel garner high praise for their spaciousness, comfort and ample facilities. Guests frequently highlight the rooms as being larger than expected, well-appointed and equipped with thoughtful extras like mini-fridges, chocolates and fresh milk. The accommodations are noted as clean, tidy and airy, offering a comfortable environment whether for relaxation or after a day's work.

The bathrooms are also commended for their good size, cleanliness and modern amenities. Some guests even enjoyed rooms that felt more like suites, complete with separate seating areas, kitchenettes and multiple televisions. Additionally, the presence of personal touches such as biscuits, cold drinks and extra toiletries adds to the overall positive experience.

Noteworthy are the cottage-style accommodations that provide a peaceful retreat with private gardens. The central location, helpful staff and excellent breakfast further enhance the stay, making Balmoral Hotel a commendable choice for visitors seeking comfort and convenience.

Beds
The Balmoral Hotel has garnered a mix of feedback regarding the comfort of its beds with a predominantly positive slant. Guests frequently noted beds to be clean and very comfortable, often describing them as comfy and conducive to a good night's sleep. The rooms featured a range of bed sizes, from single to king-size with some guests appreciating the spaciousness and great quality of the beds.

However, not all experiences were ideal. Some visitors mentioned beds being a bit too hard or too soft and instances where mattresses felt worn or in need of replacement. There were occasional complaints about beds being squeaky or creaky and a few guests found their beds uncomfortable after prolonged use. Despite these sporadic issues, most found their sleep experience to be pleasant with many guests praising the comfort and cleanliness of the beds.

Cleanliness
The Balmoral Hotel has earned high praise for its exceptional cleanliness and well-maintained facilities. Guests consistently highlight the spotless, spacious rooms and bathrooms, emphasizing the hotel’s commitment to thorough cleaning. The accommodation at the Balmoral Hotel is described as not only immaculate but also comfortable and welcoming.

Housekeeping receives commendations for their diligence, maintaining high standards of cleanliness even in communal areas and during challenging times such as the COVID pandemic. Whether in individual rooms or shared spaces, the level of hygiene is unmistakably high, offering guests a sense of safety and comfort.

The hotel rooms are repeatedly mentioned as large, well-maintained and equipped with everything needed for a pleasant stay. The combination of cleanliness and comfort makes it an attractive choice for travelers seeking a worry-free and relaxing environment. Overall, the Balmoral Hotel's reputation for cleanliness truly stands out, making it a top choice for those who prioritize hygiene and tidiness in their accommodations.

Staff
The Balmoral Hotel consistently delights guests with its exceptional staff. Reviews highlight their friendliness, helpfulness and efficiency, noting a welcoming atmosphere from check-in to departure. The staff's warm and polite demeanor contributes significantly to a relaxing stay, making guests feel at home. Many commend the staff's readiness to assist with repeated mentions of their outstanding customer service. The staff’s amiability extends to all levels, including the bar and housekeeping, ensuring an enjoyable experience throughout the hotel. Guests are particularly impressed by the genuine care and attentiveness of the staff, suggesting a high level of professionalism and dedication to guest satisfaction. All in all, the Balmoral's staff are continually praised for their superb service, enhancing the overall appeal of the hotel and encouraging repeat visits.

Wi-Fi
The Balmoral Hotel offers free WiFi to its guests, which is a promising feature for modern travelers. While some reviews mentioned good or excellent internet connection, the overall feedback on the hotel's WiFi is mixed. Positive acknowledgments include WiFi availability and cases where the connection worked well. However, many guests experienced issues such as weak signals, spotty or intermittent connections and challenges in connecting to the network. Some noted that the WiFi did not extend to certain areas of the property, like the cottage, rendering it unusable in those spots. Furthermore, there were instances where the reception was poor and the staff seemed unable to address the problem effectively. Despite these setbacks, the provision of free WiFi remains a welcome addition for those whose connections are more stable.

3 Star
Situated in the heart of the town center, Balmoral Hotel boasts an exemplary location with easy access to local attractions and amenities. Guests repeatedly highlight the incredible value for money, noting it offers excellent value for a three-star hotel. The standard of food receives high praise with many finding the breakfast to be particularly enjoyable.

The staff garners recognition for their wonderful and helpful demeanor, adding a personal touch with thoughtful extras such as sweets, biscuits, diet cokes and fresh milk in the rooms. The en suite facilities are well-equipped, featuring large, clean spaces with fluffy towels and dressing gowns.

Despite these positive points, some areas of the hotel are marked as average with certain rooms described as uninspiring and in need of refurbishment. Noise levels and outdated decor slightly detract from the overall experience and the cost is occasionally deemed higher than the standard provided. Additionally, WiFi connectivity issues in the rooms are a common concern with some guests finding the paid WiFi service a drawback.

Overall, Balmoral Hotel stands out for its prime location, exceptional culinary offerings and quality service, offering a reasonable and valuable stay in the town center.


No, Balmoral Hotel doesn't have any pool.

No, a spa isn't available at Balmoral Hotel.

No, Balmoral Hotel doesn't allow dogs.

No, parking facilities aren't available at Balmoral Hotel.

No, Balmoral Hotel doesn't have a gym.

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