Crowne Plaza Hotel Monterrey by IHG
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Summary of reviewsCrowne Plaza Hotel Monterrey by IHG, enjoys a stellar reputation for its prime location, remarkable amenities and exceptional service. Strategically situated in the heart of Monterrey, the hotel is conveniently close to downtown attractions, main highways, Morelos Street and the old neighborhood. Guests frequently commend the breathtaking views, cleanliness and the combination of comfort and accessibility provided by the hotel.
The breakfast offerings receive high praise for their variety and quality with the buffet-style breakfast frequently noted as delightful. The breakfast staff's friendly and efficient service enhances the dining experience, making it a standout feature of the hotel. Similarly, dinner at the hotel's Ventanas restaurant is celebrated for its excellent food with 24-hour room service adding an extra layer of convenience, despite occasional remarks about the price and speed of service.
Rooms at the Crowne Plaza Hotel Monterrey offer spaciousness and comfort, although some guests note the need for updates and better maintenance to meet the high expectations associated with the Crowne Plaza brand. The cleanliness of the hotel is generally appreciated, though some areas, such as bathrooms and linens, require more attention to detail.
The staff consistently receive accolades for their exceptional service and friendliness, contributing significantly to a pleasant stay. Instances of insufficient staffing at critical moments are rare and guests frequently highlight the dedication and responsiveness of the entire team.
The indoor pool is another attractive feature, praised for its amazing view and warm water, though some guests report cleanliness and maintenance issues. The parking situation garners mixed reviews with some guests appreciating the availability of free parking while others find the spaces narrow and the layout confusing.
Lastly, the beds are widely commended for their comfort and cleanliness, ensuring a pleasant sleep for most guests. Despite a few instances of cleanliness issues, the majority of reviews reflect satisfaction with this aspect.
Overall, Crowne Plaza Hotel Monterrey is highly recommended for its superb location, comprehensive amenities and excellent service, making it a favored choice for visitors to the city.
Categories
The breakfast offerings receive high praise for their variety and quality with the buffet-style breakfast frequently noted as delightful. The breakfast staff's friendly and efficient service enhances the dining experience, making it a standout feature of the hotel. Similarly, dinner at the hotel's Ventanas restaurant is celebrated for its excellent food with 24-hour room service adding an extra layer of convenience, despite occasional remarks about the price and speed of service.
Rooms at the Crowne Plaza Hotel Monterrey offer spaciousness and comfort, although some guests note the need for updates and better maintenance to meet the high expectations associated with the Crowne Plaza brand. The cleanliness of the hotel is generally appreciated, though some areas, such as bathrooms and linens, require more attention to detail.
The staff consistently receive accolades for their exceptional service and friendliness, contributing significantly to a pleasant stay. Instances of insufficient staffing at critical moments are rare and guests frequently highlight the dedication and responsiveness of the entire team.
The indoor pool is another attractive feature, praised for its amazing view and warm water, though some guests report cleanliness and maintenance issues. The parking situation garners mixed reviews with some guests appreciating the availability of free parking while others find the spaces narrow and the layout confusing.
Lastly, the beds are widely commended for their comfort and cleanliness, ensuring a pleasant sleep for most guests. Despite a few instances of cleanliness issues, the majority of reviews reflect satisfaction with this aspect.
Overall, Crowne Plaza Hotel Monterrey is highly recommended for its superb location, comprehensive amenities and excellent service, making it a favored choice for visitors to the city.
Hotel for Honeymoon
This hotel offers great spa services and facilities for a relaxing experience. Its central location and range of amenities make it a comfortable choice for honeymooners.
Hotel with Spa
Features a heated pool and spa facilities, ensuring a relaxing environment for guests seeking wellness and comfort.
Family Friendly Hotel
This hotel offers a range of amenities suitable for families, including spacious rooms and potentially kid-friendly dining options. Its central location provides easy access to local attractions.
Hotel near Nightlife Spots
Located in Monterrey Centro, near a metro station, offering easy access to nightlife. It features a bar, three on-site restaurants, and is close to Macroplaza and other attractions, providing a convenient base for exploring the city's nightlife.
Hotel with Swimming Pool
The Crowne Plaza Monterrey features pool facilities and is known for its convenient location. It provides a comfortable stay for guests.
Heated Pool Indoor Pool
Business Hotel
The Crowne Plaza Hotel Monterrey is well-equipped with business amenities, including meeting rooms and business services. Its central location on Avenida Constitucion Oriente makes it accessible for business meetings and events.
Hotel with Parking
The hotel offers free private parking on-site for its guests. Parking facilities are conveniently available directly by the hotel.
Accessible Hotel
The hotel offers wheelchair-accessible facilities throughout the property. It provides wheelchair-friendly rooms with wheelchair-accessible bathrooms. Accessible areas include restaurant seating, all entrances/doorways, public restrooms, and public facilities.
Hotel with Gym
This hotel offers a gym, an indoor pool with a whirlpool, and a sauna. There are also tennis courts available for guests.
Hotel with Indoor Pool
This hotel boasts an indoor pool that includes a whirlpool and a sauna, offering enhanced relaxation features. Additionally, it provides a children's pool, making it suitable for families.
Luxury Hotel
Romantic Hotel
Hotel with Tennis Courts
5-Star Hotel
Hotel with Heated Pool
Guest Reviews
Crowne Plaza Hotel Monterrey by IHG, boasts a prime location that has garnered widespread acclaim from its guests. Situated right in the heart of the city, the hotel is within easy reach of downtown attractions and main highways, making it incredibly convenient for both business and leisure travelers. Many reviews highlight the hotel's strategic and central positioning, emphasizing its proximity to key areas such as the old neighborhood and bustling Morelos Street.
The location's effectiveness extends beyond mere convenience; guests repeatedly appreciate the breathtaking views it offers. The hotel provides a blend of comfort and accessibility with comfortable and clean rooms that add to the overall pleasant experience. The on-site amenities, including a pool with an amazing view and a well-regarded breakfast buffet, further enhance the stay.
While some note that the hotel is one of the oldest buildings in Monterrey, many agree that it retains an elegant charm inside. Guests also frequently commend the restaurant's delicious food and the staff's positive attitude, reinforcing the hotel’s reputation for excellent service. Overall, the Crowne Plaza Hotel Monterrey stands out for its superb location and comprehensive amenities, making it a favored choice for visitors to the city.
Crowne Plaza Hotel Monterrey by IHG, received a series of positive remarks about its breakfast offerings. Many guests appreciated the variety and quality of the breakfast, frequently mentioning that it was very good or even excellent. The buffet-style breakfast was highlighted as particularly delightful with some guests praising its delicious and well-served options. Friendly and efficient service from the breakfast staff contributed significantly to a pleasant dining experience.
While the breakfast was seen as a strong point, some reviewers did note a few downsides, such as the need to stand in multiple lines for the buffet and occasional long wait times, especially during peak seasons. Additionally, a few guests found the breakfast slightly pricey, though they generally agreed that the quality of the food justified the cost.
The breakfast's diverse menu and excellent service frequently received accolades, making it a standout feature of the hotel. Despite minor inconveniences, the majority of reviews were overwhelmingly positive, underscoring the high standard of breakfast at Crowne Plaza Hotel Monterrey.
The Crowne Plaza Hotel Monterrey boasts a very appealing restaurant area frequently praised for its excellent food, especially dinner options. Several guests highlight the outstanding quality of the meals, mentioning that the best dining experience can be had at the Ventanas restaurant. The location of the hotel adds to its allure, conveniently situated next to Liverpool and just a few blocks from Morelos Street. Additionally, the hotel offers the convenience of 24-hour room service for all guests. However, while some guests enjoy the delicious food and commend the attentive service, others feel the restaurant is overpriced and the service could be faster. Mixed opinions about room service are also noted with some citing issues with the flavor of the food delivered. Despite a few differing views, the majority of reviews emphasize the high quality and delectable offerings of the hotel's dinner options.
Crowne Plaza Hotel Monterrey by IHG, receives mixed feedback regarding its rooms. On the positive side, guests repeatedly highlight the spacious and comfortable nature of the rooms. Many appreciated the cleanliness, comfortable beds and ample space. Some guests were pleased with the additional amenities and services, like the good food and service at the restaurant and the hotel's convenient location.
However, there are notable areas in need of improvement. Several reviews pointed out that the rooms appear old and lack regular maintenance with some bathrooms described as outdated. Issues like malfunctioning air conditioning, insufficient towels and the absence of fridges were common concerns. Some guests also mentioned inconvenient parking arrangements and disappointments with the pool’s condition.
Overall, while the rooms offer comfort and space, the hotel's aging facilities and minor inconveniences suggest that updates and better maintenance are needed to meet the high expectations associated with the Crowne Plaza brand.
Guests at the Crowne Plaza Hotel Monterrey by IHG, frequently commend the comfort of the beds. Reviews highlight that the beds are very comfortable with multiple mentions of excellent comfort and cleanliness. Despite one instance of a bed being dirty, stained and having food crumbs, the majority of reviews are positive. Many guests found the beds to be at a more than fair price and enjoyed a pleasant sleep. Some noted that even if the bed's softness didn't meet their preference, they still slept well. Overall, the beds at this hotel are praised for their comfort and cleanliness.
Crowne Plaza Hotel Monterrey by IHG, garners mixed feedback when it comes to cleanliness. Many guests appreciate the overall cleanliness of the hotel, describing it as very clean and tidy with clean and organized facilities. The reception service and staff attention are often highlighted positively, contributing to a pleasant stay for many.
However, some guests noted areas needing improvement. Issues like stained towels, beds and occasional remnants of previous guests’ presence on bedsheets detract from the overall experience. The bathrooms, particularly in the restaurant area and a general lack of daily sweeping in rooms, also need more attention. Instances of dirty tubs, old and dusty fittings and moisture on the ceilings suggest the need for better maintenance and more thorough cleaning routines.
Despite these concerns, the hotel's location, along with its clean and organized atmosphere, seem to be a redeeming feature, ensuring a generally satisfactory stay for most travelers.
At Crowne Plaza Hotel Monterrey by IHG, the staff consistently receives praise for their exceptional service and friendliness. Guests frequently highlight the excellent service provided by the reception, noting their warmth and helpfulness. The restaurant staff also stands out for their attentive and kind demeanor, ensuring a pleasant dining experience. Many guests appreciate the overall friendliness and attentiveness of all staff members, from waiters to bell service.
However, there are occasional mentions of insufficient staffing at critical moments, such as check-in or luggage assistance. Despite these rare inconveniences, most guests commend the staff's responsiveness and dedication to addressing and resolving issues promptly.
The positive aspects of staff interaction, combined with the hotel's excellent facilities and prime location, contribute to a highly recommended stay. The emphasis on customer service with thoughtful gestures from staff members like Estefani, who went out of her way to help a guest in distress, exemplifies the hotel's commitment to making every stay as comfortable as possible.
The Crowne Plaza Hotel Monterrey features a pool area that receives mixed reviews. Guests appreciate the amazing view and warm water offered by the indoor pool with some deeming it one of the best facilities of the hotel. The pool is also described as very nice and covered, which is a plus for those looking for a relaxing swim while staying protected from the elements.
However, some guests found issues with cleanliness, noting that the pool seemed a bit dirty to them or was very dirty at times. Maintenance concerns extended beyond cleanliness with mentions of the bathrooms needing attention and the pool sometimes lacking towels. Additionally, there are reports of the pool not functioning on occasion and having restrictive closing times, varying from 8 PM to 10 PM.
Despite these mixed experiences, the overall service at the Crowne Plaza Hotel Monterrey remains highly praised with guests commending the superb cleanliness and friendly staff. Those considering a stay might find the pool enjoyable, but should be aware of the potential for cleanliness and maintenance issues.
Parking at the Crowne Plaza Hotel Monterrey by IHG, has received mixed feedback. Many guests have appreciated the availability of free parking, describing it as ample. However, others found the parking spaces to be very narrow and occasionally had to leave their vehicles outside due to a full or malfunctioning parking pen. The layout of the parking area was described as confusing by some and the open lot next to the hotel, though spacious, may not be convenient for guests with luggage. Additionally, there were a few instances where guests had to repeatedly contact reception to resolve parking issues.
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Location
The location's effectiveness extends beyond mere convenience; guests repeatedly appreciate the breathtaking views it offers. The hotel provides a blend of comfort and accessibility with comfortable and clean rooms that add to the overall pleasant experience. The on-site amenities, including a pool with an amazing view and a well-regarded breakfast buffet, further enhance the stay.
While some note that the hotel is one of the oldest buildings in Monterrey, many agree that it retains an elegant charm inside. Guests also frequently commend the restaurant's delicious food and the staff's positive attitude, reinforcing the hotel’s reputation for excellent service. Overall, the Crowne Plaza Hotel Monterrey stands out for its superb location and comprehensive amenities, making it a favored choice for visitors to the city.
Breakfast
While the breakfast was seen as a strong point, some reviewers did note a few downsides, such as the need to stand in multiple lines for the buffet and occasional long wait times, especially during peak seasons. Additionally, a few guests found the breakfast slightly pricey, though they generally agreed that the quality of the food justified the cost.
The breakfast's diverse menu and excellent service frequently received accolades, making it a standout feature of the hotel. Despite minor inconveniences, the majority of reviews were overwhelmingly positive, underscoring the high standard of breakfast at Crowne Plaza Hotel Monterrey.
Dinner
Rooms
However, there are notable areas in need of improvement. Several reviews pointed out that the rooms appear old and lack regular maintenance with some bathrooms described as outdated. Issues like malfunctioning air conditioning, insufficient towels and the absence of fridges were common concerns. Some guests also mentioned inconvenient parking arrangements and disappointments with the pool’s condition.
Overall, while the rooms offer comfort and space, the hotel's aging facilities and minor inconveniences suggest that updates and better maintenance are needed to meet the high expectations associated with the Crowne Plaza brand.
Beds
Cleanliness
However, some guests noted areas needing improvement. Issues like stained towels, beds and occasional remnants of previous guests’ presence on bedsheets detract from the overall experience. The bathrooms, particularly in the restaurant area and a general lack of daily sweeping in rooms, also need more attention. Instances of dirty tubs, old and dusty fittings and moisture on the ceilings suggest the need for better maintenance and more thorough cleaning routines.
Despite these concerns, the hotel's location, along with its clean and organized atmosphere, seem to be a redeeming feature, ensuring a generally satisfactory stay for most travelers.
Staff
However, there are occasional mentions of insufficient staffing at critical moments, such as check-in or luggage assistance. Despite these rare inconveniences, most guests commend the staff's responsiveness and dedication to addressing and resolving issues promptly.
The positive aspects of staff interaction, combined with the hotel's excellent facilities and prime location, contribute to a highly recommended stay. The emphasis on customer service with thoughtful gestures from staff members like Estefani, who went out of her way to help a guest in distress, exemplifies the hotel's commitment to making every stay as comfortable as possible.
Pool
However, some guests found issues with cleanliness, noting that the pool seemed a bit dirty to them or was very dirty at times. Maintenance concerns extended beyond cleanliness with mentions of the bathrooms needing attention and the pool sometimes lacking towels. Additionally, there are reports of the pool not functioning on occasion and having restrictive closing times, varying from 8 PM to 10 PM.
Despite these mixed experiences, the overall service at the Crowne Plaza Hotel Monterrey remains highly praised with guests commending the superb cleanliness and friendly staff. Those considering a stay might find the pool enjoyable, but should be aware of the potential for cleanliness and maintenance issues.
Parking
Yes, Crowne Plaza Hotel Monterrey by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Crowne Plaza Hotel Monterrey by IHG.
No, Crowne Plaza Hotel Monterrey by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Hotel Monterrey by IHG.
Yes, Crowne Plaza Hotel Monterrey by IHG has a gym.
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