Crystal Palace Hotel

Montevideo -34.90588400, -56.19004200 , Av. 18 De Julio, 1210 (Show on Map)
8.0
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCrystal Palace Hotel, situated in the vibrant heart of Montevideo, stands out with its exceptional location. Its central position offers convenient access to historic sites, restaurants, shops, and public transport, making it an ideal base for both tourists and business travelers. The hotel's breakfast also receives high praise for its variety and generous offerings, often described as excellent and delicious, although minor improvements in fruit selections and coffee quality have been suggested.

The rooms at the Crystal Palace Hotel are noted for their spaciousness and comfort, particularly due to the quality of beds and pillows that many guests find exceptionally comfortable. While some furnishings might be considered dated and room views vary, the overall cleanliness and maintenance of the rooms contribute to a restful stay. Notably, the housekeeping staff is commended for their efforts in keeping the hotel neat and welcoming.

The hotel's staff is often highlighted for their friendliness and attentiveness, contributing significantly to guests' experiences. The warmth and professionalism of the service team enhance the overall pleasantness of the stay, reaffirming the hotel's reputation for exceptional service.

Despite mixed reviews about the Wi-Fi and parking arrangements, which some find inconvenient and costly, the hotel's core features, including its wonderful location and comfortable accommodations, remain strong draws. While the hotel may not fully meet four-star expectations due to certain outdated facilities, it offers an excellent value with its combination of comfort, cleanliness, and central accessibility, making it a recommendable choice for travelers visiting Montevideo.
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Accessible Hotel
The entire unit is wheelchair accessible, and the hotel is accessible by lift. Specific accessibility features include a toilet for disabled guests and a shower for disabled guests.

Hotel for Honeymoon

Romantic Hotel

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types
Standard Double Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 1 bed.

Executive Suite Located in the ninth floor, this spacious suite features a hot tub and a large window overlooking 18 de Julio Avenue. It also includes panoramic views of Montevideo city.

Superior Double Room This room is more spacious.

Junior Suite This suite includes a large window overlooking 18 de Julio Avenue. It also includes panoramic views of Montevideo city.

Standard Single Room Providing free toiletries, this single room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 1 bed.

Executive Queen Room The hot tub is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as city views. The unit has 1 bed.

Triple Room The spacious triple room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a bidet.

Twin Room Featuring free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The twin room features air conditioning, soundproof walls, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Guest Reviews
8.0
Very Good
Location
Nestled in the bustling heart of Montevideo, the Crystal Palace Hotel boasts an enviable location that consistently impresses its guests. Positioned strategically in the city center, it serves as a perfect base for both tourists and business travelers. Visitors appreciate the convenience of being within walking distance to historic sites like Plaza Independencia and Teatro Solis, as well as an array of restaurants, shops, and the vibrant old town. This central position offers easy access to public transport, ensuring the rest of Montevideo is just a short ride away. While guests find the hotel itself clean and comfortable, the standout feature remains its exceptional location, allowing for effortless exploration of the city's cultural and culinary highlights.

Breakfast
Nestled in the heart of Montevideo, the Crystal Palace Hotel is celebrated for its generous and diverse breakfast offerings that often leave guests more than satisfied. Despite being a reasonably priced accommodation, it impresses visitors with an expansive breakfast buffet that caters to various tastes, featuring options such as eggs, French toast, mini pancakes, and an assortment of local sweets. Many guests have highlighted its delicious flavors and commendable quality, often describing the breakfast as excellent, delicious, and very good.

While the breakfast is characterized by its variety and abundance, some reviews suggest that it could benefit from improved fruit selections and higher-quality accompaniments, particularly the coffee. Additionally, a few guests noted a lack of fresh pastries and inconsistency in daily options, suggesting room for enhancement. Nonetheless, the breakfast remains a strong asset of the hotel, complementing the comfortable accommodations and central location, making it a popular choice for both leisure and business travelers. Guests can anticipate a rich start to their day, even as certain aspects of the meal may call for a touch more refinement.

Rooms
The rooms at Crystal Palace Hotel generally offer spaciousness and comfort, making them ideal for rest and a convenient base for exploring Montevideo. Guests often highlight the excellent quality of the beds and pillows, enhancing the overall comfort of the accommodation. The cleanliness of the rooms frequently receives praise, with many noting that the spaces are well-maintained and have a pleasant fragrance. The hotel’s advantageous location near the city center is a common theme, facilitating easy access for sightseeing and city tours.

While the functionality and size of the rooms are appreciated, there are occasional mentions of outdated furniture and the need for maintenance in certain areas. Views from the rooms vary, with some offering lovely city center vistas, while others face less appealing sights like courtyards or air conditioners. Despite minor drawbacks such as limited electrical outlets and noise in rooms facing the avenue, guests typically find the rooms to be comfortable and conducive to relaxation.

Overall, Crystal Palace Hotel provides a good balance of space and comfort, combined with convenience and cleanliness, contributing to a generally pleasant stay in Montevideo.

Beds
Nestled in a prime location, the Crystal Palace Hotel is earning high praise for its exceptional comfort, particularly when it comes to its bedding. Guests consistently highlight the remarkably comfortable beds, which are often heralded as excellent and super comfortable, making restful sleep almost a guarantee. The hotel takes care to provide new sheets and towels, adding to the overall comfort and satisfaction. Spacious rooms complement the plush bedding, and many guests enjoy the luxurious feel of the king-size beds. While a few travelers note minor issues such as bed sliding due to wheels or slight mattress sagging, these concerns are far outweighed by the abundance of positive feedback. The mattresses and pillows are lauded for their quality, with some guests even rating them as five-star worthy. In short, for those who prioritize a good night's sleep while traveling, the Crystal Palace Hotel’s beds are sure to impress.

Cleanliness
Crystal Palace Hotel occupies an enviable location in the heart of the city, providing guests with convenient access to local attractions. While the hotel has garnered praise for its cleanliness, opinions vary among visitors regarding the consistency of its upkeep. Many guests commend the hotel for its overall cleanliness and well-maintained facilities, appreciating the cleanliness of both the rooms and public areas. The hotel shines with spotless interiors, comfortable accommodations, and tidy amenities, making it a welcoming space for travelers.

Despite these positive notes, there are instances where cleanliness issues have been highlighted, particularly in areas such as bathrooms or carpets. Some guests reported occasional lapses in daily cleaning, and others noted specific areas needing improvement, such as the presence of unpleasant odors or maintenance concerns. Nevertheless, the attentive housekeeping staff generally receives favorable comments for their efforts in maintaining cleanliness.

The hotel offers clean and comfortable rooms, often noted as being very neat and conducive to a restful stay. Bedding and towels are frequently updated, adding to the comfort enjoyed by guests. While the hotel might not fully align with 4-star expectations for some, it delivers an excellent value with friendly service, a good breakfast, and great accessibility.

Overall, Crystal Palace Hotel presents a solid choice for travelers seeking a centrally located, clean, and comfortable stay, though it's advisable to keep an eye out for room-specific maintenance concerns during your visit.

Staff
The Crystal Palace Hotel in Montevideo consistently receives praise for its staff, characterized by their friendliness, attentiveness, and exceptional service. Guests repeatedly note that the hotel staff is helpful and accommodating, ensuring that needs are met promptly and making visitors feel welcomed. Service across all areas, from reception to the restaurant and breakfast room, is cited as professional and efficient. Moreover, guests appreciate the warm and welcoming approach of the staff, describing them as kind and polite. While there are occasional mentions of less engaging service from certain receptionists and the need for a more proactive attitude, these instances seem to be exceptions rather than the norm. The majority of reviews highlight the superb attention to detail, responsiveness, and the remarkable kindness of the hotel employees, contributing to an overall enjoyable stay and highly recommendable experience.

Wi-Fi
At Crystal Palace Hotel, the reviews show a mixed experience with the Wi-Fi service. While some guests have had positive experiences, describing the internet connection as good and fast, others have encountered issues such as unstable and weak signals that frequently cut out. The signal strength varies significantly, with some rooms experiencing better connectivity while others barely receive any Wi-Fi at all. Despite occasional positive feedback about the quality of the internet, challenges with maintaining a consistent connection seem to be a recurring theme. Travelers requiring reliable internet service may want to consider these factors when choosing accommodations.

Parking
Crystal Palace Hotel presents a mixed experience for guests arriving by car, particularly in terms of parking. The hotel lacks its own integrated parking facility. Instead, it has established an arrangement with an external garage located about a block or two away, which some guests find inconvenient, particularly for unloading luggage directly at the hotel entrance. This parking facility is not complimentary, and guests are required to pay separately, with charges noted as far from economical. Several guests expressed that parking fees were higher than expected or indicated at check-in, and some felt it should be included in the overall hotel price. In a busy area where parking can be complex, the hotel allows for weekly parking, which adds some degree of flexibility. However, the distance and cost of parking remain a point of contention, with suggestions for better transparency regarding these additional expenses. Overall, while the partnership with an external garage provides a parking solution, it does come with notable challenges that impact the otherwise valued stay at the Crystal Palace Hotel.

4 Star
The Crystal Palace Hotel presents itself as a four-star establishment; however, the reviews indicate mixed feelings about its rating and facilities. While some guests found the breakfast offering to align with four-star expectations, others felt that the hotel fell short of modern standards typically associated with this rating. The absence of certain amenities such as a pool and in-room facilities like an electric kettle and tea concerned several reviewers. Additionally, aspects like the presence of shower curtains, which are viewed as outdated, and an unpleasant odor throughout the facilities were noted as detracting from a four-star experience. Despite offering a reasonable price, many guests concluded that the hotel was closer to a three-star level. Overall, the hotel provides basic services but does not fully deliver on its advertised four-star promise.


No, Crystal Palace Hotel doesn't have any pool.

No, a spa isn't available at Crystal Palace Hotel.

No, Crystal Palace Hotel doesn't allow dogs.

Yes, parking facilities are available at Crystal Palace Hotel.

Yes, Crystal Palace Hotel has a gym.

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