5-Star HotelSummary of reviews related to the '5 Star' categoryThe Swiss Diamond Hotel & Spa is a beautiful hotel located directly on the lake with exceptional views, deserving of its 5-star rating. However, some guests were disappointed with the service and facilities, believing that the hotel did not live up to its 5-star rating. Room service and the quality control were mentioned as areas for improvement. On the other hand, many guests had a fantastic stay and praised the hotel's deluxe rooms, spa area and pool facilities. The morning buffet received mixed reviews. The hotel is a 15-minute drive from downtown Lugano and parking is available on-site. While it may not be the top 5-star hotel in the region, for many, it is still a fantastic choice for a stay in Lugano.
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