MainStay Suites Mt Laurel - Philadelphia
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Summary of reviewsMainStay Suites Mt Laurel - Philadelphia is appreciated for its superb and convenient location, making it an ideal choice for travelers who value accessibility and proximity to key amenities. Its closeness to major highways, Walmart, and restaurants offers great convenience for shopping and dining. The pet-friendly establishment caters well to guests traveling with furry companions and provides an excellent base for exploring Philadelphia and surrounding areas.
The breakfast receives mixed reviews, with some guests enjoying the simple offerings, while others experience inconsistencies and suggest exploring nearby alternatives. The unconventional breakfast sandwich offerings often provide a satisfactory start to the day despite occasional shortages.
Guests frequently highlight the spacious and well-equipped rooms as a standout feature, particularly praising the clean, modern property, kitchenettes, and separate living areas, ideal for extended stays. However, there are occasional concerns about cleanliness and maintenance, with reports of unpleasant odors, stained furniture, and non-functioning appliances. Greater transparency about extra charges and improved maintenance could elevate the experience.
Staff friendliness is a defining characteristic of the guest experience at MainStay Suites Mt Laurel - Philadelphia. The accommodating demeanor of the front desk team contributes to efficient check-ins, and interactions with management are appreciated for their cooperativeness. Despite some areas needing attention, especially responsiveness and professionalism, the warmth and helpfulness of the staff leave a positive impression.
Comfortable beds receive positive feedback with guests appreciating the restful sleep they provide. However, limited pillow availability and cleanliness issues with sofa beds and bedding are areas for improvement, with mentions of stained pillowcases and frayed fabric highlighting the need for upgrades.
The hotel presents a decent setting for travelers seeking a mid-range experience, notably highlighting spacious suites and a generally favorable location. While mostly meeting expectations for a three-star facility, the hotel could benefit from targeted upgrades, such as maintaining room cleanliness and improving amenities like luggage cart availability. Overall, MainStay Suites offers satisfactory service and facilities, providing a convenient and serviceable base for those exploring the Mt Laurel and Philadelphia area.
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The breakfast receives mixed reviews, with some guests enjoying the simple offerings, while others experience inconsistencies and suggest exploring nearby alternatives. The unconventional breakfast sandwich offerings often provide a satisfactory start to the day despite occasional shortages.
Guests frequently highlight the spacious and well-equipped rooms as a standout feature, particularly praising the clean, modern property, kitchenettes, and separate living areas, ideal for extended stays. However, there are occasional concerns about cleanliness and maintenance, with reports of unpleasant odors, stained furniture, and non-functioning appliances. Greater transparency about extra charges and improved maintenance could elevate the experience.
Staff friendliness is a defining characteristic of the guest experience at MainStay Suites Mt Laurel - Philadelphia. The accommodating demeanor of the front desk team contributes to efficient check-ins, and interactions with management are appreciated for their cooperativeness. Despite some areas needing attention, especially responsiveness and professionalism, the warmth and helpfulness of the staff leave a positive impression.
Comfortable beds receive positive feedback with guests appreciating the restful sleep they provide. However, limited pillow availability and cleanliness issues with sofa beds and bedding are areas for improvement, with mentions of stained pillowcases and frayed fabric highlighting the need for upgrades.
The hotel presents a decent setting for travelers seeking a mid-range experience, notably highlighting spacious suites and a generally favorable location. While mostly meeting expectations for a three-star facility, the hotel could benefit from targeted upgrades, such as maintaining room cleanliness and improving amenities like luggage cart availability. Overall, MainStay Suites offers satisfactory service and facilities, providing a convenient and serviceable base for those exploring the Mt Laurel and Philadelphia area.
Family Friendly Hotel
MainStay Suites offers apartment-style suites with kitchens, which are helpful for families. Free breakfast is included.
Dog Friendly Hotel
Pets are always welcomed guests. A maximum of two pets are allowed in each suite. There is a $25 per day, per pet non-refundable cleaning fee.
Accessible Hotel
The hotel provides wheelchair access to its common and public areas. Handicapped rooms/facilities are available, including an accessible queen room.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Gym
3-Star Hotel
Guest Reviews
MainStay Suites Mt Laurel - Philadelphia is celebrated for its superb and convenient location, making it an ideal choice for travelers seeking accessibility and proximity to various amenities. Nestled perfectly for those visiting family or just exploring the area, guests appreciate its closeness to key arteries and highways, ensuring easy travel. It's a stone's throw away from Walmart and several restaurants, providing convenience for shopping and dining. For those driving, it offers good accessibility and an easy drive from the airport. Guests with furry companions find this pet-friendly establishment accommodating. Despite mixed sentiments in reviews, the location remains the standout feature, offering an excellent base for exploring Philadelphia and surrounding areas.
The breakfast experience at MainStay Suites Mt Laurel - Philadelphia tends to be a mixed bag for guests. Some reviews note that a good breakfast is offered, while others mention the absence of any breakfast service during their stay. On occasion, guests have encountered issues like running out of breakfast items, including juice. The options available, such as breakfast sandwiches wrapped in cellophane and heated, have been noted as tasting good, despite being unconventional. Overall, the breakfast has been described as simple and just average, with some guests suggesting that nearby alternatives may offer a more satisfying experience.
MainStay Suites Mt Laurel - Philadelphia presents a mixed experience for its guests. On the positive side, visitors often praise the clean and well-maintained property, highlighting modern amenities and friendly staff. The rooms are noted for being spacious, with the convenience of kitchenettes, large fridges, and separate living areas with pull-out couches. This makes it ideal for those looking for extended stays or a home-away-from-home feel. The building itself receives compliments for its appealing exterior.
However, not all feedback is favorable. Some guests report cleanliness issues, with rooms occasionally described as dirty or having unpleasant odors. Problems with room maintenance include non-functioning air conditioners and microwaves. Additionally, the lack of communication regarding extra charges like the security deposit and issues such as opened rooms with master keys have been mentioned. While the positive aspects reflect a comfortable and convenient stay, addressing the highlighted concerns could enhance the overall guest experience.
At MainStay Suites Mt Laurel - Philadelphia, guests generally find the beds comfortable and well-made, contributing to a restful night's sleep. However, some aspects require attention, such as the limited provision of only one pillow per person and issues with bedding cleanliness, as highlighted by occasional stained pillowcases and a particularly uncomfortable mattress noted by some. The sofa beds stand out as a concern, with several reviews pointing to the need for mattress replacements and mentioning issues with cleanliness, including stains and frayed fabric. Overall, while the main beds offer a satisfactory experience, the sofas and additional pillows could use improvements to enhance guest comfort.
The reviews for MainStay Suites Mt Laurel - Philadelphia highlight a significant divide in guests' experiences regarding cleanliness. While one positive aspect is the clean and appealing exterior of the property, many visitors have reported various concerns over the state of the accommodations. Complaints frequently mentioned include stained and soiled furniture, unclean bathroom fixtures, and a pervasive odor throughout the hotel. The presence of hair on bath towels, discolored and dirty tubs, and stained bedding added to dissatisfaction. Some guests noted the absence of basic amenities such as soap and functioning smoke alarms, contributing to an overall impression of neglect. Reports of sketchy activities nearby and a lack of outdoor seating further diminished guests' experiences. In many cases, visitors felt compelled to clean surfaces themselves due to visible residue and dirt, suggesting room upkeep could improve significantly to meet expectations. Overall, these reviews emphasize the need for better maintenance and housekeeping to enhance the stay for future guests.
At MainStay Suites Mt Laurel - Philadelphia, guests often highlight the staff's friendliness as a notable aspect of their experience. The front desk team receives positive feedback for maintaining a friendly and accommodating demeanor, which contributes to a quick and efficient check-in process. The interactions with management also stand out, with guests noting their cooperative nature. Overall, most of the staff is described as nice and helpful, particularly when assisting with room assignments. However, occasional observations suggest that some staff members could improve in responsiveness and professionalism. Despite a few areas for improvement, the prevailing sentiment among guests is an appreciation for the warm and polite hospitality offered by the team.
MainStay Suites Mt Laurel - Philadelphia offers a decent setting for travelers looking for a mid-range accommodation experience. Visitors have highlighted the adequacy of the facilities, although some improvements could elevate the guest experience further. The spacious suites and generally favorable location are points of satisfaction for guests seeking a convenient stay. However, the property requires some upgrades to enhance comfort and convenience, particularly regarding maintenance issues such as luggage cart availability. Despite occasional disturbances, the hotel provides an acceptable base for those looking to explore the Mt Laurel and Philadelphia area. Overall, while not without its imperfections, the hotel offers serviceable amenities for a three-star facility.
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Location
Breakfast
Rooms
However, not all feedback is favorable. Some guests report cleanliness issues, with rooms occasionally described as dirty or having unpleasant odors. Problems with room maintenance include non-functioning air conditioners and microwaves. Additionally, the lack of communication regarding extra charges like the security deposit and issues such as opened rooms with master keys have been mentioned. While the positive aspects reflect a comfortable and convenient stay, addressing the highlighted concerns could enhance the overall guest experience.
Beds
Cleanliness
Staff
3 Star
No, MainStay Suites Mt Laurel - Philadelphia doesn't have any pool.
No, a spa isn't available at MainStay Suites Mt Laurel - Philadelphia.
Yes, MainStay Suites Mt Laurel - Philadelphia welcomes dogs.
No, parking facilities aren't available at MainStay Suites Mt Laurel - Philadelphia.
Yes, MainStay Suites Mt Laurel - Philadelphia has a gym.
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