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Summary of reviewsHotel Nagusi shines brightly for its superb location, making it an ideal base for exploring the serene Basque Country. Nestled in the heart of a tranquil town, the hotel is lauded for being a prime spot from which to access hiking trails, Gorbeia Natural Park and cities like Vitoria-Gasteiz and Bilbao. The convenience of nearby amenities such as local bars, restaurants, bakeries and a grocery store further enhances its appeal. Guests appreciate the beautiful surroundings, easy parking and the peaceful atmosphere that envelopes the hotel.
The accommodation at Hotel Nagusi receives high marks for cleanliness, comfort and spaciousness. Rooms are described as modern, well-maintained and generously sized with some featuring luxurious touches like jacuzzis. The rustic charm of wooden ceilings in attic rooms adds a cozy vibe. The daily cleaning service ensures a spotless environment, both in the rooms and common areas. Despite occasional minor lapses, the hotel generally upholds a very high standard of cleanliness.
The dining experience at the hotel is memorable with the on-site restaurant earning praise for its use of excellent local products and high-quality dishes. Patrons particularly enjoy the ribeye steak and Nagusi burger, noting the reasonable prices and friendly, attentive service. While the menu is limited and the restaurant's hours might not suit everyone, the overall dining experience is highly enjoyable, complemented by a cozy bar for snacks and drinks.
Breakfast at Hotel Nagusi receives mixed reviews. Many guests find it adequate and good value for money, appreciating the variety and taste. However, critiques include the breakfast room's basement location, limited variety, high prices and availability issues when arriving late. Despite these points, many find the breakfast to be decent and sufficient.
The hotel's staff consistently receives accolades for their friendliness, professionalism and dedication. Guests appreciate the charming and helpful receptionists who go above and beyond to ensure a pleasant stay. The staff's warm and welcoming approach significantly enhances the overall guest experience, making visitors feel well-cared for and valued.
Families find Hotel Nagusi to be an excellent choice with spacious rooms and staff who cater to the needs of young guests and even pets. The hotel is highly recommended for family getaways, thanks to its accommodating nature and thoughtful staff recommendations for activities.
Beds at Hotel Nagusi are another highlight, frequently mentioned for their size and comfort. Guests enjoy the restful sleep provided by the large, cozy and luxurious beds, complete with quality mattresses and bedding.
However, the hotel does have areas for improvement. Although it is a good option for a one-night stay, some guests feel it falls short of the expectations associated with a three-star rating, citing value for money and breakfast options as points of concern.
In terms of accessibility, Hotel Nagusi excels, featuring new and clean facilities suitable for guests with disabilities. Easy parking, wheelchair accessibility and considerate staff make it a favorable choice, ensuring a comfortable and worry-free stay for all guests. Show more
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Categories
Family Friendly Hotel
Situated in Vitoria, this hotel offers a comfortable stay for families. It provides easy access to local attractions and amenities. The hotel offers a relaxing environment for a family vacation.
Hotel with Free Wi-Fi
The hotel provides free Wi-Fi.
3-Star Hotel
Located in Murguía, this hotel provides a comfortable stay with good access to local attractions. It is a practical choice for travelers seeking a convenient location.
Hotel for Honeymoon
Dog Friendly Hotel
Accessible Hotel
Room Types
Double or Twin RoomThis room comes with 1 double or 2 single beds and a private bathroom with shower.
Attic Room with Hydromassage BathThis charming attic offers views of the Sanctuary of Virgen del Oro. It also features a seating area.
Family Apartment (2 Adults + 2 Children)This apartment features 1 double bed and a bunk bed. It also has a fully-equipped kitchenette.
Studio ApartmentThis apartment has a seating area with flat-screen TV, a kitchenette and a private bathroom.
Superior SuiteThe spacious suite offers air conditioning, a washing machine, as well as a private bathroom boasting a shower and a bidet. The well-equipped kitchen has a refrigerator, a dishwasher, kitchenware and an oven. The suite provides soundproof walls, a seating area, a dining area, a wardrobe and a flat-screen TV. The unit has 3 beds.
Guest Reviews
8.3
Very Good
Location
Hotel Nagusi enjoys rave reviews for its prime location, offering an excellent base for exploring the Basque Country and nearby attractions. Situated in the center of a charming, peaceful town, the hotel is ideally placed for excursions to the Gorbeia Natural Park and is only 15 minutes from Vitoria-Gasteiz and about half an hour from Bilbao. Guests appreciate the hotel's proximity to hiking trails, local bars, restaurants, a bakery and a grocery store, making it very convenient for travelers.
The surrounding environment is described as beautiful and tranquil, perfect for those seeking a quiet weekend getaway. Easy parking and the central village location add to the convenience, ensuring that everything is within easy reach. With the hotel's strategic position, visitors can effortlessly explore nearby mountain areas, natural parks and even continue their journey to other regions like Cantabria.
Overall, the hotel's location is highlighted as its standout feature, praised for its accessibility, peaceful ambiance and closeness to key attractions and amenities. The views towards a park and the calming atmosphere, despite being near local activities, enhance the stay, making Hotel Nagusi a highly recommended choice for nature lovers and explorers alike.
Breakfast
Hotel Nagusi's breakfast offerings receive mixed reviews from guests. Many patrons appreciate the good quality, variety and deliciousness of the food, describing the breakfast as adequate, plentiful and tasty. Several guests highlight that the breakfast is simple but offers good value for money with some calling it complete and very good.
However, others feel that the breakfast room's location in the basement is less than ideal, lacking windows and comfort. Additionally, the high price for breakfast and limited variety, especially the absence of hot dishes like eggs, are common concerns. Some visitors find that arriving late means fewer options available, noting that the choices can be somewhat repetitive and basic.
The quality of certain items like pastries and juice is also criticized with remarks about them being of low quality and lacking freshness. As for convenience, some guests mention that breakfast hours can be too late for those on tight schedules or planning early hikes.
In summary, while the breakfast at Hotel Nagusi is generally decent and sufficient for many, there is room for improvement, particularly in terms of variety, quality and logistical aspects.
Dinner
Hotel Nagusi's dining experience stands out with numerous positive mentions. The on-site restaurant is frequently praised for its exceptional quality and use of excellent local products. Several reviews highlight the delectable dishes, including a noteworthy ribeye steak and the much-appreciated Nagusi burger. Patrons found the menu to be exquisite and reasonably priced.
The staff received commendations for their service, enhancing the dining experience with their attentive and friendly demeanor. Guests enjoyed the cozy atmosphere of the bar and restaurant, ideal for both snacks and full dinners. Large portions and delicious meals were a common theme and the restaurant's ambiance added to the overall positive impression.
However, it's worth noting that some guests pointed out the restaurant's limited menu and early closing times. A few mentioned noise issues in the public bar and cold temperatures in the dining room. Despite these minor drawbacks, the strong consensus is that the dining experience at Hotel Nagusi is highly enjoyable, making it a notable aspect of the stay.
Rooms
The rooms at Hotel Nagusi have received positive feedback from guests for their cleanliness, comfort and spaciousness. Many reviews highlight the rooms as being clean, well-maintained and modern with some featuring luxurious amenities like jacuzzis and bathtubs. The functional design and modern decor of the rooms are frequently appreciated and guests mention the rustic style of wooden ceilings in some attic rooms as adding a cozy touch.
The hotel offers a range of room sizes, from standard rooms to superior suites, all praised for their generous space and comfortable beds. The soundproofing of the rooms ensures a quiet stay, although some guests noted that rooms could benefit from more natural light and air conditioning or fans.
Reviews describe the rooms as impressive and nicely furnished, even if they are kept simple and practical. Others appreciate the new facilities and private parking. The hotel's location in a quiet area adds to the overall tranquility and comfort of the stay. Overall, Hotel Nagusi offers a pleasant, spacious and clean accommodation option for travelers.
Beds
The beds at Hotel Nagusi receive consistent praise for their size and comfort with guests frequently noting the large, spacious and comfortable nature of the beds. Many reviews highlight the enjoyment of enormous and super comfortable beds, often referring to them as cozy and luxurious. The quality of the mattresses and bedding also garners positive remarks, ensuring a restful sleep experience. Memory foam pillows and comfortable mattresses add to the overall comfort. Despite occasional mentions of hard or worn mattresses, the majority of guests find the beds to be ideal with comfortable and pleasant bedding. Whether seeking a giant bed that's perfect for two or simply a cozy night's sleep, guests generally experience excellent bed comfort during their stay.
Cleanliness
Nestled in an inviting locale, Hotel Nagusi has garnered substantial praise for its commitment to cleanliness. Guests frequently describe the hotel as very clean with many highlighting the spotless condition of their rooms and bathrooms. The daily cleaning service is often commended for maintaining high standards, creating an overall impression of a clean and orderly establishment.
Rooms and bathrooms are noted to be immaculately clean, adding to the comfort of the stay. The hotel's cleanliness extends to common areas, ensuring a neat and welcoming environment throughout the property. Guests appreciate the clean and spacious rooms and the modern bathrooms receive particular praise for their impeccable hygiene.
Despite these overwhelmingly positive remarks, a few reviews hint at areas for improvement. Occasional issues such as tobacco smells, unvacuumed floors and some isolated oversights like cobwebs or leftover crumbs suggest that while the hotel is generally very clean, there are sporadic lapses in thoroughness.
Nonetheless, the overall sentiment is highly favorable with many guests finding Hotel Nagusi to be a clean and comfortable place to stay, complemented by friendly and attentive staff. The commitment to cleanliness undoubtedly contributes to the positive experiences shared by its visitors.
Staff
The staff at Hotel Nagusi consistently receives high praise for their friendliness, attentiveness and professionalism. Guests have found the receptionists to be charming, welcoming and full of excellent advice, making for a delightful first impression upon arrival. The staff are notably polite and helpful, often going above and beyond to ensure that guests feel comfortable and well-cared for during their stay.
Many reviewers highlight the kindness and warmth exhibited by the entire team, describing their interactions as extremely pleasant. The personalized attention and excellent service provided by the hotel employees have not gone unnoticed with numerous guests appreciating the staff's efforts to offer assistance with parking, provide recommendations for excursions and address any needs promptly.
The positive and welcoming atmosphere created by the staff's hospitality contributes significantly to the overall guest experience at Hotel Nagusi. Despite occasional language barriers, guests have consistently felt welcomed and spoiled, further emphasizing the exceptional treatment they received. Comments about the staff describe them as respectful, super friendly and always available to help, ensuring that visitors leave with a very positive impression of their stay.
Family
Hotel Nagusi provides an excellent experience for families, featuring spacious rooms that comfortably accommodate children and attentive staff who cater to the needs of young guests. Families, including those traveling with toddlers or infants, find it an ideal choice for a few days' stay, pointing out that staff recommendations for child-friendly activities enhance the visit. The attention to detail, not just for children but also for pets, adds to the welcoming atmosphere. While most feedback is glowing, there was a minor mention of room setup preferences. Overall, Hotel Nagusi comes highly recommended for family getaways.
3 Star
Hotel Nagusi offers a clean and practical option ideal for a one-night stay, complemented by a cozy atmosphere and a convenient location. However, it falls short of the expectations associated with a three-star rating. Several guests noted a disparity between the hotel's facilities and services compared to other establishments with fewer stars. Additionally, the hotel's value for money and the lack of breakfast options were points of concern. Overall, while it is a decent place to stay, it does not quite meet the standard one might expect from a three-star hotel.
Accessible
Hotel Nagusi appears to be an excellent choice for guests with disabilities, offering a range of accessible features and a commendable level of comfort. The hotel prides itself on being highly accessible with new and clean facilities that ensure ease of use for all guests. Wheelchair accessibility is rated highly with easy entryways and accessible rooms that include accessible heating.
Parking is conveniently available and the hotel is situated in a location that is easily accessible, close to the center and even features a bakery right below for added convenience. The staff at Hotel Nagusi are noted for being considerate and helpful, offering recommendations and assistance as needed.
Overall, the combination of accessible rooms, easy parking and a helpful staff makes Hotel Nagusi a welcoming destination for guests with disabilities, ensuring a pleasant and worry-free stay.
No, Hotel Nagusi doesn't have any pool.
No, a spa isn't available at Hotel Nagusi.
Yes, Hotel Nagusi welcomes dogs.
No, parking facilities aren't available at Hotel Nagusi.