Grand Mercure Mysore - An Accor Brand
Mysore
12.33020000,
76.64503900
,
2203 60 New Sayyaji Rao Road Nelson Mandela Circle Karnataka
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Summary of reviewsGrand Mercure Mysore - An Accor Brand boasts numerous positive attributes that make it a preferred choice for travelers. Its prime location in the heart of Mysore is highly praised for providing easy access to major attractions such as Mysore Palace, Chamundi Hills and the Railway Museum. Despite its central positioning, the hotel is situated in a serene and tranquil area, away from the noisy traffic, offering a perfect balance between convenience and peace.
Guests commend the hotel for its exceptional hospitality, cleanliness and well-maintained rooms. The staff's courteousness and prompt service are frequently highlighted, contributing to an enhanced overall guest experience. Facilities such as the panoramic rooftop swimming pool, gym and kids' play area have received positive remarks, catering to a variety of travelers.
Breakfast at Grand Mercure Mysore is generally well-regarded for its extensive buffet offering a mix of Indian and Western cuisines. The quality and variety of the food, along with the live kitchen serving South Indian dishes, add to the delightful dining experience. Specific items like dosa and masala tea are often praised. The breakfast staff’s friendly and attentive service further elevates the dining experience, although occasional concerns about cost, crowd management and replenishment issues were noted.
Dinner reviews are mixed with guests appreciating the diverse array of dishes in the buffet and the courteous staff. However, there are critiques regarding the limited selection, quality and perceived overpricing. Some guests also highlighted slow service and delays in room service. Despite these concerns, the dinner experience is memorable for many due to its international food options and pleasant ambiance.
The rooms at Grand Mercure Mysore are consistently praised for their cleanliness, comfort and modern décor. Guests appreciate the clean bathrooms and comfortable beds, though the room sizes occasionally fall short of expectations. The well-maintained and hygienic condition of the rooms, coupled with efficient housekeeping, ensures a pleasant stay. Some issues such as dim lighting and signs of wear and tear are mentioned but do not significantly detract from the overall positive experience.
Cleanliness is one of the hotel's strong points with frequent commendations for the clean and hygienic environment maintained by the housekeeping team. The property, including the pool, is well-maintained and visually appealing, though occasional lapses in cleanliness in certain areas are noted.
The staff at Grand Mercure Mysore is often described as attentive, courteous and cooperative, significantly enhancing the positive atmosphere of the hotel. Specific team members, particularly in the restaurant and housekeeping, receive accolades for their exceptional service. However, there are some mentions of rude behavior and slow service, especially at the reception and restaurant, indicating areas needing improvement.
The free WiFi service at the hotel receives mixed reviews. Some guests find it fast and reliable, while others encounter slow speeds and unstable connections. Despite these issues, there are positive remarks about the WiFi being accessible throughout the property.
The spa facilities are generally appreciated for their quality and affordability, though improvements in ambiance and staff training are suggested. Similarly, the gym, while functional and adequately equipped, could benefit from better maintenance and cleanliness.
The rooftop swimming pool is a standout feature with its lovely city views and clean surroundings, although there are suggestions for temperature control and extended operating hours. Some logistical concerns, such as limited sunbeds and inconsistent maintenance, are noted but do not significantly impact the overall positive impression.
In summary, Grand Mercure Mysore - An Accor Brand is highly recommended for its excellent location, commendable hospitality, clean and comfortable rooms and well-maintained facilities. While there are areas for improvement, particularly in dining service and WiFi connectivity, the hotel provides a satisfying and pleasant stay for its guests.
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Guests commend the hotel for its exceptional hospitality, cleanliness and well-maintained rooms. The staff's courteousness and prompt service are frequently highlighted, contributing to an enhanced overall guest experience. Facilities such as the panoramic rooftop swimming pool, gym and kids' play area have received positive remarks, catering to a variety of travelers.
Breakfast at Grand Mercure Mysore is generally well-regarded for its extensive buffet offering a mix of Indian and Western cuisines. The quality and variety of the food, along with the live kitchen serving South Indian dishes, add to the delightful dining experience. Specific items like dosa and masala tea are often praised. The breakfast staff’s friendly and attentive service further elevates the dining experience, although occasional concerns about cost, crowd management and replenishment issues were noted.
Dinner reviews are mixed with guests appreciating the diverse array of dishes in the buffet and the courteous staff. However, there are critiques regarding the limited selection, quality and perceived overpricing. Some guests also highlighted slow service and delays in room service. Despite these concerns, the dinner experience is memorable for many due to its international food options and pleasant ambiance.
The rooms at Grand Mercure Mysore are consistently praised for their cleanliness, comfort and modern décor. Guests appreciate the clean bathrooms and comfortable beds, though the room sizes occasionally fall short of expectations. The well-maintained and hygienic condition of the rooms, coupled with efficient housekeeping, ensures a pleasant stay. Some issues such as dim lighting and signs of wear and tear are mentioned but do not significantly detract from the overall positive experience.
Cleanliness is one of the hotel's strong points with frequent commendations for the clean and hygienic environment maintained by the housekeeping team. The property, including the pool, is well-maintained and visually appealing, though occasional lapses in cleanliness in certain areas are noted.
The staff at Grand Mercure Mysore is often described as attentive, courteous and cooperative, significantly enhancing the positive atmosphere of the hotel. Specific team members, particularly in the restaurant and housekeeping, receive accolades for their exceptional service. However, there are some mentions of rude behavior and slow service, especially at the reception and restaurant, indicating areas needing improvement.
The free WiFi service at the hotel receives mixed reviews. Some guests find it fast and reliable, while others encounter slow speeds and unstable connections. Despite these issues, there are positive remarks about the WiFi being accessible throughout the property.
The spa facilities are generally appreciated for their quality and affordability, though improvements in ambiance and staff training are suggested. Similarly, the gym, while functional and adequately equipped, could benefit from better maintenance and cleanliness.
The rooftop swimming pool is a standout feature with its lovely city views and clean surroundings, although there are suggestions for temperature control and extended operating hours. Some logistical concerns, such as limited sunbeds and inconsistent maintenance, are noted but do not significantly impact the overall positive impression.
In summary, Grand Mercure Mysore - An Accor Brand is highly recommended for its excellent location, commendable hospitality, clean and comfortable rooms and well-maintained facilities. While there are areas for improvement, particularly in dining service and WiFi connectivity, the hotel provides a satisfying and pleasant stay for its guests.
Hotel Taking Steps Towards Sustainability
This hotel is a certified Green Key hotel, demonstrating a strong commitment to sustainability. They have eliminated single-use plastics, implemented comprehensive waste management and recycling, minimized food waste, and have energy and water conservation policies in place. They also offer eco-friendly transportation options like electric auto-rickshaws.
Hotel for Honeymoon
This modern hotel provides stylish rooms equipped with all essential amenities. A rooftop bar and restaurant provide panoramic city views, creating a romantic atmosphere. The hotel's spa and wellness facilities offer couples a perfect retreat.
Hotel with Spa
Part of the Accor group, this hotel in Mysore offers spa facilities alongside its other amenities. The spa provides a convenient option for guests seeking wellness treatments.
Family Friendly Hotel
This hotel is known for its family-friendly environment, offering spacious rooms and suites suitable for families. It also provides amenities such as a kids' play area and a swimming pool, ensuring an enjoyable stay for both parents and children.
Romantic Hotel
This modern hotel features contemporary and stylish rooms with all the necessary amenities for a comfortable stay. The rooftop bar and restaurant provide a romantic setting with panoramic views of the city. The hotel's spa and wellness facilities offer a perfect retreat for couples.
Hotel with Swimming Pool
This hotel features a rooftop swimming pool and spa. It offers a luxurious and relaxing experience with excellent amenities.
Outdoor Pool
Business Hotel
The hotel offers well-equipped banquets and meeting rooms suitable for business and social gatherings. It has 146 rooms and suites, a rooftop swimming pool, a gym, an all-day dining restaurant, an in-house bar, free Wi-Fi, a kids' play area, and a spa. The largest conference room is 200 sq m.
Hotel with Parking
This hotel is part of the Accor brand and is known for its quality and service. It provides parking facilities for guests ensuring convenience and security and has excellent ratings.
EV charging stations
Accessible Hotel
This hotel features wheelchair accessible rooms and public areas designed for easy navigation. Accessible parking is available, and the hotel's location offers good road access for convenience.
Hotel with Gym
This hotel features a modern fitness center along with an outdoor pool, ensuring guests have ample options for exercise and recreation. The clean rooms and convenient location add to its appeal.
Hotel with EV Charging Stations
This hotel offers electric car recharging units with 22 Kilowatts A/C. It is also strategically located near tourist attractions like the Mysore Palace and Mysore Zoo. The hotel provides 146 rooms and suites, a rooftop swimming pool, gym, and dining options.
5-Star Hotel
Located in the heart of the city, this luxury hotel boasts a rooftop swimming pool, a full-service spa, a gym, and two restaurants, including a rooftop specialty restaurant. It offers free WiFi, a kids' play area, and well-equipped banquet and meeting rooms.
Hotel with Outdoor Pool
This hotel is tagged as having an outdoor pool.
Luxury Hotel
Guest Reviews
Grand Mercure Mysore - An Accor Brand is consistently praised for its excellent location. The hotel is centrally positioned in Mysore, making it an ideal hub for exploring the city's main attractions such as Mysore Palace, Chamundi Hills and the Railway Museum. Guests appreciate its proximity to both the railway station and the airport, facilitating easy access and transportation. The hotel is also conveniently located near various food outlets and markets and it offers an accessible base for sightseeing and shopping.
The ambiance of the surrounding area is often highlighted as beautiful and serene, providing a pleasant atmosphere for guests. The location is described as being in the heart of the city yet away from the noisy traffic, striking a balance between convenience and tranquility. Furthermore, the hotel is situated around wider roads, making it easy to locate and navigate.
In addition to its strategic location, the hotel offers exceptional hospitality, cleanliness and well-maintained rooms. The staff receives accolades for their courteousness and prompt service, enhancing the overall guest experience. Many reviewers also compliment the hotel’s facilities, including a panoramic rooftop swimming pool, gym and kids' play area, making it a great choice for various types of travelers.
For those looking to explore Mysore’s heritage sites and other tourist spots, Grand Mercure Mysore’s strategic placement in the city center makes it highly convenient, earning it a reputation as a top choice among visitors.
The general consensus among guests at Grand Mercure Mysore regarding the breakfast experience is predominantly positive, highlighting variety and quality. Many guests praise the extensive buffet spread which includes a mix of Indian and Western cuisines, appealing to a range of tastes and preferences. The live kitchen, offering various South Indian dishes, has also been received well. Guests frequently describe the breakfast as delicious, excellent and superb, complimenting both the food and the service.
However, some reviews point out areas for improvement. The breakfast is considered expensive by a few with some expressing disappointment over the lack of variety for vegetarians and specific dietary requirements like Jain food. Consistency issues were noted with some guests finding the breakfast underwhelming on certain days, citing cold food and unclean serving stations.
On the positive side, the breakfast staff are often described as courteous and friendly, contributing to an overall pleasant dining experience. Items like dosa and masala tea received specific mentions for their taste. The ambiance with options to dine in the garden, adds to the enjoyable experience for many.
Nevertheless, there are elements that need attention. The breakfast area can become crowded, leading to service delays and limited replenishment of items. Some guests noted that the South Indian food lacked authenticity. Cleanliness and organization during breakfast hours were concerns for several guests, affecting their overall experience.
In conclusion, while the breakfast at Grand Mercure Mysore is largely well-regarded for its variety, taste and service, there are areas for improvement in terms of cost, crowd management and menu replenishment to ensure a consistently excellent experience for all guests.
Grand Mercure Mysore - An Accor Brand has received mixed reviews regarding its dinner offerings. On the positive side, guests praised the dinner buffet as a fantastic spread with a diverse array of dishes to choose from. Many enjoyed the international food options and found the dinner to be memorable with excellent food options and courteous staff. The candlelight dinner experience, though noted for poor service by some, was lauded by others for its ambiance.
However, the critiques highlighted several areas for improvement. Some guests felt that the dinner options were limited and not up to the mark with specific mention of the food lacking variety and the buffet being overpriced in relation to its quality. Issues such as slow service, delayed room service and dry buffet items without timely refills were also noted. Certain guests expected better food quality and a more revolutionary change in taste and variety.
Overall, while the dinner buffet, room service menu and variety were appreciated by many, there is clearly a need for enhancements in both the selection and service to meet the expectations of all guests.
Grand Mercure Mysore - An Accor Brand offers a range of rooms that generally receive positive feedback for their cleanliness, comfort and overall ambience. Guests appreciate the modern décor, cozy atmosphere and well-maintained facilities that contribute to a pleasant stay. Many reviews highlight the cleanliness of the rooms, along with comfortable beds and spacious layouts in several cases.
However, the size of the rooms is a recurring concern among guests with many finding them smaller than expected, especially considering the price. There are also mentions of certain rooms being dimly lit and some showing signs of wear and tear, such as old towels and smelly linens. Despite these drawbacks, the well-maintained and hygienic condition of the rooms remains a strong positive aspect.
Room service quality appears to be another hit-or-miss factor with a few reviews noting inefficiency and poor service. On the brighter side, rooms are frequently described as functional and adequate with several guests mentioning specific room features like good views, effective air conditioning and clean bathrooms.
Overall, while the room sizes and some service aspects might not meet everyone's expectations, the generally clean and comfortable nature of the rooms, combined with a pleasant ambience, makes for a satisfactory stay at Grand Mercure Mysore.
The beds at the Grand Mercure Mysore, an Accor brand hotel, generally receive positive remarks for their comfort and quality. Guests frequently highlight the comfortable, well-equipped and practical rooms, often noting the presence of soft, firm and large beds that are on par with international standards. Many also appreciate the availability of clean and fresh bedding and the provision of additional items like water bottles for an overall comfortable experience.
However, some reviews point out areas for improvement. A few guests mentioned smaller-than-expected room and bed sizes and instances of bedsheet dirtiness and tobacco odor. Issues with bedding not being changed daily, ripped sheets and leftover hairs have also been noted. Despite these complaints, the overall consensus suggests that the Grand Mercure Mysore offers a generally restful and comfortable sleeping experience, thanks to its well-received bedding and bed quality.
Located conveniently yet peacefully away from the buzzing heart of Mysore, the Grand Mercure Mysore - An Accor Brand promises a reprieve in its clean, well-maintained enclave. Rooms are frequently commended for their cleanliness, comfortable beds and modern interiors, ensuring a pleasant stay for guests. The bathrooms, too, often receive praise for being clean and hygienic.
The hotel’s housekeeping team generally does a very good job, offering efficient and quick service that maintains the rooms' neat and tidy appearances. This commitment extends to the hotel grounds with reviewers noting a well-maintained property, clean pools and overall good hygiene.
Nevertheless, it’s important to recognize occasional lapses. Some hallways and corridors report tripping hazards and untended dirty dishes. Similarly, issues around dining table cleanliness and the frequent complaint of dirty carpets both in the reception area and elsewhere suggest intermittent challenges in maintaining the highest standards of cleanliness across all areas.
In summary, the Grand Mercure Mysore largely succeeds in providing a clean, comfortable environment bolstered by a proficient housekeeping team, though there remain a few areas requiring more consistent attention.
Grand Mercure Mysore - An Accor Brand offers a pleasant stay marked by attentive service from its staff, making it a standout feature of the hotel. Despite the impressive property and excellent amenities, guest experiences with staff reveal mixed reviews. On the positive side, many visitors appreciated the courteous, friendly and cooperative nature of the staff with numerous mentions of their politeness, promptness and professionalism. Specific team members such as the chefs, housekeeping and reception staff frequently received accolades for their exceptional service.
Housekeeping and room service were often lauded for their efficiency and attentiveness. The restaurant staff, including notable mentions of individuals like Sneha, Gaurav and Swathi, were recognized for their excellent service and warm hospitality. The professional demeanor of the front desk team also stood out with some staff members being highlighted for their helpfulness and efficiency, especially during check-in and check-out processes.
However, some guests expressed dissatisfaction with certain aspects of staff behavior and service. Criticisms included perceived rudeness, lack of training and slow service, particularly at the reception and restaurant. There were occasional reports of staff being unprofessional and unwelcoming, leading to disappointing encounters. Delays in check-in and room readiness were also points of concern for some visitors.
Overall, the hotel staff's friendliness and willingness to help contributed significantly to the hotel's positive atmosphere, despite the occasional lapses in service that suggest areas for improvement.
When considering a stay at Grand Mercure Mysore - An Accor Brand, the WiFi experience appears to be a mixed bag based on guest reviews. While many guests appreciate the fast and reliable WiFi service throughout the property, others have encountered issues such as slow speeds, unstable connections and weak signals, especially in the rooms. Some guests mention that mobile data (4G) is more dependable than the hotel's WiFi and there were reports of WiFi not functioning properly at times. However, despite these hiccups, there are positive remarks about the WiFi being strong and available across the hotel. Therefore, it might be prudent to follow up with the hotel for any necessary service if reliable internet is essential for your stay.
The spa at Grand Mercure Mysore, an Accor brand property, has elicited a range of responses from its guests. On the positive side, many patrons describe the spa as very good, excellent and fantastic. The spa facilities are noted to be good and nice with skilled staff providing high-quality wellness services. Additionally, some guests find the massage tables comfortable and the prices more affordable compared to other luxury hotels, making the experience even more appealing.
However, a number of reviews suggest there are areas for improvement. Some guests have found the spa services to be quite pricey, while others have described their experience as average or poor. Issues mentioned include a non-relaxing environment, staff appearing clueless and a lack of welcoming ambiance. Temporary closures of the spa have also disappointed some patrons.
Overall, while many guests have had positive experiences, there are elements of the spa service that could benefit from further refinement to meet the expectations of all visitors.
Grand Mercure Mysore - An Accor Brand offers a gym that garners mixed reviews. Guests mention that the gym is small yet adequate with sufficient equipment available for a standard workout. Despite its limited size, some visitors were pleasantly surprised by the facilities, deeming them better than expected. The gym operates from 7 AM to 7 PM, ensuring ample time for fitness routines. However, a few concerns were raised about the quality and upkeep of the equipment; some are noted to be rusted and in need of servicing. Additionally, there were comments about a moldy smell and the overall cleanliness of the area, which detracts from the experience. While the equipment range and machine variety could be improved, the gym still serves its basic purpose and is conveniently located for hotel guests. Overall, it appears functional but does not consistently meet all visitor expectations.
The Grand Mercure Mysore boasts a rooftop swimming pool that many guests consider a delightful feature of the hotel. The location on the roof provides an appealing setting with a lovely view of the city and the pool is generally recognized for its cleanliness and decent size. However, there are mixed reviews about its condition. While some guests praise it as well-maintained and beautiful, others have reported issues with murkiness and a need for better cleaning in the surrounding area.
The pool area features a terrace where guests can enjoy an open-air restaurant, enhancing the overall experience. A recurring suggestion is the addition of temperature control to the pool, which would make it more comfortable given the range in temperatures throughout the day. Some visitors noted the limited hours of operation and expressed a desire for extended pool times, particularly highlighting inconveniences due to its late opening and early closing.
There are logistical concerns as well, such as a shortage of sunbeds and the occasional absence of towels. During peak usage times, the pool can feel cramped, but during off-peak hours, it is described as particularly enjoyable. Staff attentiveness around the pool has been appreciated, though guests flagged that maintenance activities like cleaning sometimes occur during open hours, potentially disrupting the swimming experience.
Overall, the rooftop pool at Grand Mercure Mysore is generally seen as a pleasant and enjoyable amenity with room for improvements to enhance its appeal further.
Grand Mercure Mysore offers a range of parking options that have garnered mixed reviews from guests. On the positive side, there is ample parking space available, including valet parking services that operate 24x7, providing an added convenience for those who do not wish to navigate the parking area themselves. The availability of electric vehicle charging and access to parking racks are also worth noting.
However, some guests have pointed out issues with the parking facilities. Despite the ample space, the parking area can become congested and crowded, especially when the hotel is at full capacity. There are comments about the parking being problematic, tight and poorly managed at times. The underground parking specifically could benefit from better planning. For two-wheeler owners, the parking space is far away with no direct lift access, which can be inconvenient.
Overall, while the availability of parking and valet service is a plus for Grand Mercure Mysore, the management might need to address the congestion and improve the overall parking experience for all guests.
Grand Mercure Mysore, an Accor Brand, stands out as a top choice for families visiting Mysore. This hotel offers an exceptionally comfortable and welcoming environment, often described as feeling like a second home. Its family-friendly amenities and facilities make it particularly accommodating for those travelling with children.
One of the highlights for families is the kids' play area located beside the restaurant, which adds an element of convenience and fun. Such facilities are a rarity among business hotels, underscoring the hotel's commitment to family comfort. The spacious rooms and the overall high value of the stay are also frequently noted, making it a great investment for a family vacation.
The hotel's safety measures and friendly staff, especially housekeeping staff like Rani and Anusha, contribute significantly to a worry-free stay. The premises are described as safe and secure for families, creating an environment where both parents and children can relax.
Moreover, the hotel staff's efficiency and friendly attitude enhance the overall guest experience. The hotel even caters to special occasions, such as birthday celebrations, making it a memorable place for both kids and adults.
Despite some minor suggestions for improvement, like adding more pastries for kids and providing extra toiletries, the general consensus points towards a very favorable experience. Grand Mercure Mysore is highly recommended for families seeking a pleasant and accommodating stay in Mysore.
Grand Mercure Mysore, part of the Accor Brand, garners mixed reviews regarding its status as a five-star hotel. While some guests find the service to be excellent and akin to what one would expect from a five-star property, others feel the overall experience falls short of this high standard. The consensus indicates that although the hotel is marketed as a five-star establishment, several aspects, such as food options, towel quality and certain facilities, do not consistently meet the five-star benchmark.
Guests frequently mention that the service, while generally good, does not align fully with five-star expectations. Some reviews highlight the quality of service making them feel like movie stars; however, this individual excellence does not uniformly translate to a five-star experience across the board. Additionally, breakfast and other food services have been noted as areas needing improvement to match the high standard the hotel claims.
The issue of value for money is another point of contention with many guests suggesting that the cost is high for the service and facility levels provided. Compared to other five-star options in the area, like JP Palace and Radisson Blu, some guests feel that Grand Mercure Mysore does not quite measure up. While it might meet the expectations of a four-star property, it appears to struggle to consistently deliver the comprehensive luxury experience expected from a five-star rating. Overall, the hotel provides a good experience but does not always meet the lofty standards it aims to represent.
Grand Mercure Mysore - An Accor Brand stands out as a highly competent choice for business travelers. With a good central location, the hotel offers convenient access for business use. Its range of business services and facilities, including a business center, meeting facilities and Wi-Fi, cater effectively to the needs of business guests. The professional staff adds to the hotel's business-traveler-friendly atmosphere.
While there were a few mentions of unmet business-appropriate services and suggestions for better arrangements, overall, the hotel maintains a strong reputation as a great business hotel. Additional highlights include the uncommon yet beneficial kids' play facilities, which might appeal to business travelers with families. The rooms and restaurant services received frequent mentions, contributing positively to the overall experience.
Grand Mercure Mysore effectively combines professional amenities with a comfortable stay, making it more suited to business travel than many other options. Its ability to cater to business guests, executives and meet their needs ensures that it remains a favored choice for corporate stays.
Grand Mercure Mysore, an Accor brand, is noted for its good overall accessibility, making it convenient for guests with disabilities. The hotel features wheelchair accessible rooms and public areas are designed to be easily navigable. Parking is also accessible for disabled guests, ensuring a hassle-free experience from arrival. The location of the hotel is accessible with good road access, adding to the convenience for all visitors. Cleanliness is a recurring theme in the reviews with many highlighting clean rooms and facilities. While specific special accessibility services or facilities were not mentioned, the hotel's general accessibility and cleanliness stand out as positive attributes. Spa facilities add to the comfortable stay, making it a well-rounded choice for travelers.
Grand Mercure Mysore - An Accor Brand impresses honeymooners with its charming and luxurious accommodations, perfect for a romantic getaway. The honeymoon suite, in particular, is highlighted for its charm and fantastic amenities, providing a quiet and romantic atmosphere ideal for newlyweds. Guests appreciate the hotel's helpful suggestions for local tourist spots, enhancing the overall experience. Reviews consistently recommend this destination for honeymoon stays, praising it as an excellent choice for those seeking both luxury and romance.
Grand Mercure Mysore - An Accor Brand promises a luxurious experience for its guests. The hotel features very modern architecture and top-notch facilities that contribute to an overall luxurious ambiance. Guests frequently highlight the upmarket facilities and luxurious amenities that elevate the stay to a fantastic experience. The rooms are described as luxurious, providing an upscale and romantic atmosphere, ideal for a memorable visit. While the hotel offers fantastic luxury and maintains a standard of cleanliness that is described as luxurious, there are some areas needing improvement. Some guests have pointed out that the hotel doesn't entirely meet the 5-star expectations and that the housekeeping services could be refined to better align with luxury standards. Despite these occasional shortcomings, the overall sentiment leans toward an overwhelmingly positive, luxurious experience.
Grand Mercure Mysore - An Accor Brand is well-regarded for its romantic atmosphere and cozy ambiance, making it an ideal choice for couples. The hotel boasts romantic charm and good facilities catered to couples looking for a memorable stay. With a significant number of couples choosing this hotel, it is evident that the romantic appeal is a key factor. The hotel's restaurant also adds to the experience with its romantic vibe and quiet, intimate setting. Additionally, the hotel is recommended as a budget-friendly option for couples visiting Mysore, offering suggested local tourist spots to enhance the romantic getaway.
Location Show Map
Location
The ambiance of the surrounding area is often highlighted as beautiful and serene, providing a pleasant atmosphere for guests. The location is described as being in the heart of the city yet away from the noisy traffic, striking a balance between convenience and tranquility. Furthermore, the hotel is situated around wider roads, making it easy to locate and navigate.
In addition to its strategic location, the hotel offers exceptional hospitality, cleanliness and well-maintained rooms. The staff receives accolades for their courteousness and prompt service, enhancing the overall guest experience. Many reviewers also compliment the hotel’s facilities, including a panoramic rooftop swimming pool, gym and kids' play area, making it a great choice for various types of travelers.
For those looking to explore Mysore’s heritage sites and other tourist spots, Grand Mercure Mysore’s strategic placement in the city center makes it highly convenient, earning it a reputation as a top choice among visitors.
Breakfast
However, some reviews point out areas for improvement. The breakfast is considered expensive by a few with some expressing disappointment over the lack of variety for vegetarians and specific dietary requirements like Jain food. Consistency issues were noted with some guests finding the breakfast underwhelming on certain days, citing cold food and unclean serving stations.
On the positive side, the breakfast staff are often described as courteous and friendly, contributing to an overall pleasant dining experience. Items like dosa and masala tea received specific mentions for their taste. The ambiance with options to dine in the garden, adds to the enjoyable experience for many.
Nevertheless, there are elements that need attention. The breakfast area can become crowded, leading to service delays and limited replenishment of items. Some guests noted that the South Indian food lacked authenticity. Cleanliness and organization during breakfast hours were concerns for several guests, affecting their overall experience.
In conclusion, while the breakfast at Grand Mercure Mysore is largely well-regarded for its variety, taste and service, there are areas for improvement in terms of cost, crowd management and menu replenishment to ensure a consistently excellent experience for all guests.
Dinner
However, the critiques highlighted several areas for improvement. Some guests felt that the dinner options were limited and not up to the mark with specific mention of the food lacking variety and the buffet being overpriced in relation to its quality. Issues such as slow service, delayed room service and dry buffet items without timely refills were also noted. Certain guests expected better food quality and a more revolutionary change in taste and variety.
Overall, while the dinner buffet, room service menu and variety were appreciated by many, there is clearly a need for enhancements in both the selection and service to meet the expectations of all guests.
Rooms
However, the size of the rooms is a recurring concern among guests with many finding them smaller than expected, especially considering the price. There are also mentions of certain rooms being dimly lit and some showing signs of wear and tear, such as old towels and smelly linens. Despite these drawbacks, the well-maintained and hygienic condition of the rooms remains a strong positive aspect.
Room service quality appears to be another hit-or-miss factor with a few reviews noting inefficiency and poor service. On the brighter side, rooms are frequently described as functional and adequate with several guests mentioning specific room features like good views, effective air conditioning and clean bathrooms.
Overall, while the room sizes and some service aspects might not meet everyone's expectations, the generally clean and comfortable nature of the rooms, combined with a pleasant ambience, makes for a satisfactory stay at Grand Mercure Mysore.
Beds
However, some reviews point out areas for improvement. A few guests mentioned smaller-than-expected room and bed sizes and instances of bedsheet dirtiness and tobacco odor. Issues with bedding not being changed daily, ripped sheets and leftover hairs have also been noted. Despite these complaints, the overall consensus suggests that the Grand Mercure Mysore offers a generally restful and comfortable sleeping experience, thanks to its well-received bedding and bed quality.
Cleanliness
The hotel’s housekeeping team generally does a very good job, offering efficient and quick service that maintains the rooms' neat and tidy appearances. This commitment extends to the hotel grounds with reviewers noting a well-maintained property, clean pools and overall good hygiene.
Nevertheless, it’s important to recognize occasional lapses. Some hallways and corridors report tripping hazards and untended dirty dishes. Similarly, issues around dining table cleanliness and the frequent complaint of dirty carpets both in the reception area and elsewhere suggest intermittent challenges in maintaining the highest standards of cleanliness across all areas.
In summary, the Grand Mercure Mysore largely succeeds in providing a clean, comfortable environment bolstered by a proficient housekeeping team, though there remain a few areas requiring more consistent attention.
Staff
Housekeeping and room service were often lauded for their efficiency and attentiveness. The restaurant staff, including notable mentions of individuals like Sneha, Gaurav and Swathi, were recognized for their excellent service and warm hospitality. The professional demeanor of the front desk team also stood out with some staff members being highlighted for their helpfulness and efficiency, especially during check-in and check-out processes.
However, some guests expressed dissatisfaction with certain aspects of staff behavior and service. Criticisms included perceived rudeness, lack of training and slow service, particularly at the reception and restaurant. There were occasional reports of staff being unprofessional and unwelcoming, leading to disappointing encounters. Delays in check-in and room readiness were also points of concern for some visitors.
Overall, the hotel staff's friendliness and willingness to help contributed significantly to the hotel's positive atmosphere, despite the occasional lapses in service that suggest areas for improvement.
Wi-Fi
Spa
However, a number of reviews suggest there are areas for improvement. Some guests have found the spa services to be quite pricey, while others have described their experience as average or poor. Issues mentioned include a non-relaxing environment, staff appearing clueless and a lack of welcoming ambiance. Temporary closures of the spa have also disappointed some patrons.
Overall, while many guests have had positive experiences, there are elements of the spa service that could benefit from further refinement to meet the expectations of all visitors.
Gym
Pool
The pool area features a terrace where guests can enjoy an open-air restaurant, enhancing the overall experience. A recurring suggestion is the addition of temperature control to the pool, which would make it more comfortable given the range in temperatures throughout the day. Some visitors noted the limited hours of operation and expressed a desire for extended pool times, particularly highlighting inconveniences due to its late opening and early closing.
There are logistical concerns as well, such as a shortage of sunbeds and the occasional absence of towels. During peak usage times, the pool can feel cramped, but during off-peak hours, it is described as particularly enjoyable. Staff attentiveness around the pool has been appreciated, though guests flagged that maintenance activities like cleaning sometimes occur during open hours, potentially disrupting the swimming experience.
Overall, the rooftop pool at Grand Mercure Mysore is generally seen as a pleasant and enjoyable amenity with room for improvements to enhance its appeal further.
Parking
However, some guests have pointed out issues with the parking facilities. Despite the ample space, the parking area can become congested and crowded, especially when the hotel is at full capacity. There are comments about the parking being problematic, tight and poorly managed at times. The underground parking specifically could benefit from better planning. For two-wheeler owners, the parking space is far away with no direct lift access, which can be inconvenient.
Overall, while the availability of parking and valet service is a plus for Grand Mercure Mysore, the management might need to address the congestion and improve the overall parking experience for all guests.
Family
One of the highlights for families is the kids' play area located beside the restaurant, which adds an element of convenience and fun. Such facilities are a rarity among business hotels, underscoring the hotel's commitment to family comfort. The spacious rooms and the overall high value of the stay are also frequently noted, making it a great investment for a family vacation.
The hotel's safety measures and friendly staff, especially housekeeping staff like Rani and Anusha, contribute significantly to a worry-free stay. The premises are described as safe and secure for families, creating an environment where both parents and children can relax.
Moreover, the hotel staff's efficiency and friendly attitude enhance the overall guest experience. The hotel even caters to special occasions, such as birthday celebrations, making it a memorable place for both kids and adults.
Despite some minor suggestions for improvement, like adding more pastries for kids and providing extra toiletries, the general consensus points towards a very favorable experience. Grand Mercure Mysore is highly recommended for families seeking a pleasant and accommodating stay in Mysore.
5 Star
Guests frequently mention that the service, while generally good, does not align fully with five-star expectations. Some reviews highlight the quality of service making them feel like movie stars; however, this individual excellence does not uniformly translate to a five-star experience across the board. Additionally, breakfast and other food services have been noted as areas needing improvement to match the high standard the hotel claims.
The issue of value for money is another point of contention with many guests suggesting that the cost is high for the service and facility levels provided. Compared to other five-star options in the area, like JP Palace and Radisson Blu, some guests feel that Grand Mercure Mysore does not quite measure up. While it might meet the expectations of a four-star property, it appears to struggle to consistently deliver the comprehensive luxury experience expected from a five-star rating. Overall, the hotel provides a good experience but does not always meet the lofty standards it aims to represent.
Business
While there were a few mentions of unmet business-appropriate services and suggestions for better arrangements, overall, the hotel maintains a strong reputation as a great business hotel. Additional highlights include the uncommon yet beneficial kids' play facilities, which might appeal to business travelers with families. The rooms and restaurant services received frequent mentions, contributing positively to the overall experience.
Grand Mercure Mysore effectively combines professional amenities with a comfortable stay, making it more suited to business travel than many other options. Its ability to cater to business guests, executives and meet their needs ensures that it remains a favored choice for corporate stays.
Accessible
Honeymoon
Luxury
Romantic
Yes, Grand Mercure Mysore - An Accor Brand has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Mercure Mysore - An Accor Brand.
No, Grand Mercure Mysore - An Accor Brand doesn't allow dogs.
Yes, parking facilities are available at Grand Mercure Mysore - An Accor Brand.
Yes, Grand Mercure Mysore - An Accor Brand has a gym.
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