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Summary of reviewsKokusai 21 International Hotel in Nagano offers a highly praised experience for a range of travelers, from tourists to business professionals. Ideally located between the bustling city center and the serene Zenkoji Temple, the hotel provides convenient access to sightseeing spots and cultural landmarks. Guests appreciate the complimentary shuttle service to Nagano Station, enhancing transportation ease. Surrounded by diverse local restaurants and shops, the hotel is an excellent base for exploring Nagano's attractions, from ski resorts to hot springs.
The hotel’s breakfast buffet is often highlighted as a memorable part of the stay, offering a wide selection of high-quality options that cater to both Japanese and Western tastes. Notably, local Nagano specialties add unique regional flavors to the experience. Although the buffet can get crowded, it is generally well-managed, and the staff's professionalism contributes to a pleasant dining atmosphere.
Dining options within the hotel are diverse, featuring Japanese, Italian, and Chinese cuisines, particularly praising the Teppanyaki restaurant for its views and atmosphere. Most guests find the dining experiences satisfying, with courteous service enhancing their experience, though some desire more variety, especially given the limited nearby choices.
The spacious rooms exceed expectations for Japanese hotel standards, offering comfort and modern amenities, often including great views of the city and mountains. Cleanliness is consistently praised, with daily services ensuring a fresh environment. While some minor issues with bed comfort arise, the overall feedback on the bedding is positive, contributing to restful sleeps.
The staff at Kokusai 21 are frequently lauded for their exceptional hospitality, friendliness, and willingness to assist, significantly enhancing guests' stays. With fluent English-speaking staff, check-in and other services run smoothly, aiding international visitors.
Free Wi-Fi in the hotel is satisfactory, with overall strong connectivity, though it’s not a major talking point for guests, indicating general contentment with this service.
The hotel also emerges as a family-friendly destination, accommodating the needs of families with ample room space and amenities. For business travelers, the hotel offers exceptional conference facilities and convenient proximity to the prefectural office, providing great value for its price point.
Overall, Kokusai 21 International Hotel in Nagano is a well-rounded choice, blending accessibility, comfort, and exemplary service, appealing to leisure tourists, business travelers, and families alike. Show more
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Business Hotel
This hotel is likely a good option due to its international branding and potential for business-oriented services. It would likely provide amenities and services tailored to business travelers, although specific details are not available in the provided data.
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
4-Star Hotel
Room Types
Single Room - Non-SmokingThe single rooms are located on the 4th to 8th floor of the south wing.
Double Room - Non-Smoking The double rooms are located on the 4th to 8th floor of the south wing.
Economy Twin RoomThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with satellite channels. The unit has 2 beds.
Standard Twin RoomThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Standard Triple RoomThe spacious triple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The triple room provides a wardrobe, a carpeted floor, pajamas, heating, as well as a flat-screen TV with satellite channels. The unit has 3 beds.
Deluxe Twin RoomThe spacious twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Quadruple RoomThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 4 beds.
Economy Quadruple RoomThe spacious quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The quadruple room features a wardrobe, a carpeted floor, pajamas, heating and a flat-screen TV with satellite channels. The unit has 4 beds.
Junior SuiteThe spa bath is a top feature of this suite. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and has a flat-screen TV with satellite channels, a tea and coffee maker, a dining area and a wardrobe. The unit has 2 beds.
Family SuiteThe spacious family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 4 beds.
Deluxe Double RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room features a dining area, a wardrobe, a carpeted floor, pajamas and a flat-screen TV with satellite channels. The unit offers 1 bed.
SuiteThe spa bath is a top feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This air-conditioned suite is comprised of a dining area, a flat-screen TV with satellite channels a tea and coffee maker and a wardrobe. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
Kokusai 21 International Hotel boasts a commendable location in Nagano, strategically positioned between the vibrant city center and the peaceful Zenkoji Temple. Guests enjoy the convenience of a short walk to this iconic temple, providing easy access for sightseeing and cultural immersion. Despite the hotel being a bit of a trek from Nagano Station, the complimentary shuttle bus to and from the station is greatly appreciated, making the journey more comfortable and swift.
The surrounding area features a rich array of local restaurants and shops within walking distance, providing a lively environment for guests to explore the local culture and cuisine. For those keen on further adventures, the hotel is ideally situated for day trips to nearby ski resorts and hot spring facilities, highlighting its appeal for both leisure and exploration.
The hotel’s proximity to the city’s prefectural office makes it a suitable choice for business travelers as well, offering a balance of work and relaxation opportunities. The friendly and helpful staff enhance the overall experience, ensuring that guests have a comfortable and enjoyable stay. With its blend of accessibility and serene surroundings, the hotel emerges as a balanced option for travelers seeking both convenience and tranquility in Nagano.
Breakfast
The breakfast experience at Kokusai 21 International Hotel appears to be a highlight for many guests, offering an impressive array of dishes and flavors. The dining setup primarily features a buffet style that boasts a wide variety of options, appealing to both Japanese and Western palates. Guests frequently praise the inclusion of local specialties from Nagano Prefecture, such as oyaki and gohei-mochi, elevating the meal with unique regional tastes. High-quality ingredients, particularly those sourced from Nagano, contribute to the deliciousness of the breakfast offerings, making them a memorable part of the stay.
The breakfast buffet is described as abundant, with plentiful choices that cater to diverse preferences. Many reviewers mention the satisfaction derived from the meal, noting delicious items like soba noodles, miso soup, and a variety of drink options including cappuccinos and espressos. With everything from Shinshu cuisine to the flexibility of choosing between Japanese and Western dishes, the breakfast provides a comprehensive and creative culinary experience.
While some guests noted occasional crowding at the buffet, the overall impression is that the breakfast service is well-organized and adeptly managed. The professionalism and friendliness of the staff further enhance the breakfast experience, contributing to a positive atmosphere where guests can enjoy their meals leisurely. Overall, the breakfast at Kokusai 21 International Hotel stands out as a delicious and varied offering, appreciated by many for its attention to quality and local flavor.
Dinner
Kokusai 21 International Hotel offers a diverse dining experience, with several in-house restaurants catering to various tastes. The Teppanyaki restaurant on the top floor is a highlight for many guests, offering an elegant atmosphere with a scenic view. The hotel's Italian restaurant receives generally positive feedback; guests appreciate the delicious food, although some have noted that the vegetarian options are limited and the price may not always justify the experience. However, many find the prices reasonably aligned with the quality of meals served. Chinese cuisine enthusiasts are particularly delighted by the flavorful dishes available.
Dining at Dono Dono is considered satisfactory, with guests having a good, albeit average, meal that complements the hotel's dining variety. Overall, most find the dining experiences at Kokusai 21 International Hotel to be enjoyable, with the friendly and accommodating staff further enhancing the experience. Despite a few seeking more dining options, especially when nearby choices are limited, the hotel's restaurants seem to meet the needs of the casual traveler looking for a convenient and pleasant meal during their stay.
Rooms
The Kokusai 21 International Hotel appears to consistently impress guests with its remarkably spacious rooms, which stand out as an exceptional offering for Japanese hotel standards. Many reviews emphasize the large, comfortable, and clean accommodations, with rooms described as more spacious than anticipated, even at the executive and presidential levels. The thoughtful layout of furniture adds to the roomy feel, making it easy for guests to relax and open their luggage with ease. Guests have also appreciated the modern amenities, including excellent showers and bathtubs, and some rooms offer fantastic views of the city and mountains, further enhancing the stay. Cleanliness is highlighted throughout the reviews, with rooms and bathrooms being particularly noted for their upkeep. Overall, the hotel's spacious rooms, combined with a welcoming ambiance and attentive staff, provide a comfortable and pleasant stay, offering great value for money.
Beds
At Kokusai 21 International Hotel, the beds have been a focal point of guest experiences, earning mixed yet predominantly positive feedback. Many guests noted the comfort of the beds, praising the spacious design and generous firmness which facilitated a restful sleep. Most reviews emphasized the comfort of the mattresses, with numerous mentions of large, comfy, and king-sized beds. The pillows also received a variety of comments, albeit some suggested they might be a bit hard for those not accustomed to typical Japanese bedding. While a few guests experienced discomfort due to either overly firm or soft mattresses, the general consensus leaned towards satisfaction, highlighting clean and comfortable bedding that added to a pleasant stay. Overall, the beds at this hotel contribute significantly to a relaxing guest experience.
Cleanliness
Kokusai 21 International Hotel in Nagano has consistently impressed guests with its exceptional cleanliness and attention to detail. The hotel's rooms are described as immaculate and spacious, with daily cleaning services ensuring that the environment remains refreshing and comfortable. Guests have frequently noted a sense of cleanliness throughout the facility, from the tidy rooms to the well-maintained amenities, including Japanese pajamas and toiletries. Despite the building's older appearance, the interior boasts a clean and chic ambiance, enhancing the overall luxurious feel of the hotel.
Though some reviews mention minor issues with bed comfort and cleaning details, many appreciate the elegance and well-kept nature of the premises. The friendly and professional staff further elevates the experience, providing high-level customer service and contributing to a pleasant and relaxing atmosphere. Located within walking distance of Zenkoji Temple and a moderate walk from JR Nagano station, the hotel's convenient location adds to its appeal for travelers seeking both cleanliness and accessibility. Overall, guests have expressed their satisfaction with the hotel's cleanliness and amenities, making it a recommended choice for a comfortable stay in Nagano.
Staff
Visitors to Kokusai 21 International Hotel consistently praise the exceptional service and hospitality offered by the hotel's staff. Descriptions of the staff frequently highlight their friendliness, helpfulness, and accommodating nature. Numerous reviews emphasize the staff's competence and their ability to provide attentive service despite potential language barriers. Guests have noted the staff's consistent politeness and warmth, contributing significantly to a pleasant overall atmosphere at the hotel. The front desk staff are commended for their prompt responsiveness and thorough explanations, ensuring that guests feel well informed and supported during their stay. Additionally, interactions with staff often include thoughtful gestures, such as assisting with restaurant recommendations and accommodating specific guest needs, which customers find particularly impressive. Overall, the hotel's customer service stands out as a key aspect of the guest experience, leaving a lasting positive impression on visitors.
Wi-Fi
The Wi-Fi at Kokusai 21 International Hotel generally meets the expectations of guests, as indicated by positive feedback highlighting its availability in each room and strong connectivity. Though some reviews mention occasional disconnections, these instances do not appear to overshadow the overall reliable experience most guests report. Additionally, smooth Wi-Fi performance is noted in comparison to previous accommodations, suggesting an improvement in guest satisfaction with internet access at this location. However, it's worth noting that Wi-Fi was not a significant point of emphasis in many reviews, which could imply that it adequately served the needs of travelers without remarkable issues.
Family
Kokusai 21 International Hotel in Nagano proves to be a welcoming destination for families traveling with children. Guests appreciate the sizable, spacious rooms that accommodate families comfortably, providing enough beds, with even baby cots available as a bonus. The hotel is well-suited for families looking to stay for a few days in the area. The breakfast is particularly appreciated, featuring specialties from Nagano that delight all family members. Many families frequent the hotel; thus, considering seating arrangements can be helpful during mealtimes. The staff is praised for their kindness and helpfulness, assisting guests with itinerary suggestions to make the most of their time in Nagano. Despite some noise from families in common areas, guests enjoy a relaxing and accommodating stay.
4 Star
Kokusai 21 International Hotel in Nagano presents itself as an ideal choice for business travelers, offering spacious facilities equipped to host conferences and meetings. The lobby captures attention with its modern and expansive design, providing a welcoming contrast to some of the dated aspects of the hotel. Despite this, many guests find the ambiance calm, luxurious, and commensurate with its four-star status.
The hotel rooms are repeatedly praised for being spacious and comfortable, with all expected amenities readily available. While its position places it conveniently between key tourist landmarks like the Zenko-ji temple complex and the main shopping and station areas, it appeals more to those familiar with business hotel environments.
However, the hotel’s breakfast offerings have room for improvement, with several guests feeling that the selection does not live up to the standard associated with a four-star establishment. Overall, Kokusai 21 is recommended for visitors who appreciate larger accommodations typically not found in modern business hotels, and it offers good value for the price tier.
Business
Kokusai 21 International Hotel proves to be a suitable choice for business travelers, offering an exceptional value for money. The hotel effectively combines style and functionality, providing everything needed for a pleasant and comfortable stay. Attendees of ceremonies and conferences will find the facilities more than adequate, with capacities sufficient for weddings and other events. The hotel features easy-to-use office desks, caters to the needs of those unaccustomed to narrow modern business hotels, and conveniently hosts various meetings and conferences.
Transportation to and from the hotel is convenient, with a free shuttle bus service to the station and express buses from Shinjuku stopping at the hotel, which is strategically located across from the prefectural office. This location is ideal for those on business trips requiring proximity to governmental facilities.
Guests appreciated the spacious rooms, clean and comfortable throughout, with enjoyable bed pillows contributing to restful nights. The check-in process is facilitated by staff with good English language skills, enhancing convenience for international visitors. The added flexibility with parking tickets for conference attendees is another practical perk that guests found beneficial. Additionally, students preparing for exams may also find this hotel conducive for study stays, adding to its versatility and appeal.
No, Kokusai 21 International Hotel doesn't have any pool.
No, a spa isn't available at Kokusai 21 International Hotel.
No, Kokusai 21 International Hotel doesn't allow dogs.
No, parking facilities aren't available at Kokusai 21 International Hotel.
No, Kokusai 21 International Hotel doesn't have a gym.