Four Points by Sheraton Batam
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Summary of reviewsFour Points by Sheraton Batam offers a strategically and conveniently located hub for travelers eager to explore the city. Its central positioning provides easy access to attractions such as Nagoya Hill Mall and the Harbour Bay Ferry Terminal. Guests appreciate the vibrant local dining scene and the ease of transportation around the area, despite its less polished surroundings.
The hotel is renowned for its spacious, clean, and stylish rooms, providing a modern and relaxing environment that ensures a restful night's sleep. Guests often highlight the exceptional comfort of the beds and the quiet atmosphere, making it an excellent value for money. The hotel's commitment to cleanliness is clear, with guests praising the well-maintained facilities and the attentive daily cleaning services, which contribute to a fresh and hygienic environment.
Staff members at Four Points by Sheraton Batam are celebrated for their friendliness, professionalism, and dedication to providing excellent service. Every interaction, from reception to breakfast service, underscores their commitment to hospitality, with specific team members frequently going above and beyond to ensure guests have a memorable experience.
While breakfast receives mixed reviews, many commend the superb quality and diverse selection of the buffet, which blends local and international dishes to provide a satisfying start to the day. Some suggestions for improvement include expanding the variety and better maintenance of food temperatures, but the overall experience is enhanced by the friendly and accommodating staff.
Although the pool has received critiques for its condition and cleanliness, it is of good size and potential value if maintenance is prioritized. Overall, the hotel combines clean, spacious accommodations with excellent service, especially notable for the comfort and quality of its beds, making it a reliable choice for travelers in Batam.
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The hotel is renowned for its spacious, clean, and stylish rooms, providing a modern and relaxing environment that ensures a restful night's sleep. Guests often highlight the exceptional comfort of the beds and the quiet atmosphere, making it an excellent value for money. The hotel's commitment to cleanliness is clear, with guests praising the well-maintained facilities and the attentive daily cleaning services, which contribute to a fresh and hygienic environment.
Staff members at Four Points by Sheraton Batam are celebrated for their friendliness, professionalism, and dedication to providing excellent service. Every interaction, from reception to breakfast service, underscores their commitment to hospitality, with specific team members frequently going above and beyond to ensure guests have a memorable experience.
While breakfast receives mixed reviews, many commend the superb quality and diverse selection of the buffet, which blends local and international dishes to provide a satisfying start to the day. Some suggestions for improvement include expanding the variety and better maintenance of food temperatures, but the overall experience is enhanced by the friendly and accommodating staff.
Although the pool has received critiques for its condition and cleanliness, it is of good size and potential value if maintenance is prioritized. Overall, the hotel combines clean, spacious accommodations with excellent service, especially notable for the comfort and quality of its beds, making it a reliable choice for travelers in Batam.
Hotel with Spa
Offers a spa and is well-regarded for its services and amenities. It is a solid choice for those seeking a comfortable and relaxing stay with spa options.
Business Hotel
This hotel provides business-friendly amenities such as meeting rooms and event facilities. It also offers complimentary wireless internet access and concierge services. Guests can enjoy on-site dining options and a fitness center.
Hotel with Gym
This hotel includes a fitness center, providing essential workout facilities for guests. Its location in Nagoya offers easy access to shopping and dining options.
Hotel with Outdoor Pool
Known for its heated outdoor pool, this hotel offers a comfortable swimming experience regardless of the weather. It is also noted as being popular with guests booking family stays.
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Location of the pool: Outdoor pool
Answers last updated by Four Points by Sheraton Batam
Guest Reviews
Four Points by Sheraton Batam boasts a strategic and convenient location, making it an excellent choice for travelers seeking to explore the city with ease. The hotel is centrally positioned, providing easy access to key attractions such as Nagoya Hill Mall and the Harbour Bay Ferry Terminal, both reachable within a short drive or even a pleasant walk. Guests can enjoy the vibrant local dining scene with numerous eateries and street stalls nearby and have the convenience of fast food outlets and various shops within walking distance. The location lends itself well to those using local transportation apps like Gojek for seamless travel. Although the surrounding area may not be the most polished, it offers an interesting district to explore. Overall, the hotel’s location allows for an easy and affordable journey to the city's main highlights.
Visitors to Four Points by Sheraton Batam have expressed mixed feelings about the breakfast experience. Many guests appreciated the breakfast for its good quality and delicious spread, emphasizing its superb and diverse selection. The breakfast buffet, featuring a blend of local Indonesian and international dishes, was often praised for its variety, offering good value for money. Notably, some guests enjoyed the ample options available in the breakfast buffet, which included Western and local specialties like the well-liked omelet Padang.
However, some feedback suggested that the breakfast could benefit from certain improvements, such as a wider array of options and better maintenance of food temperatures. Occasional issues were noted, including some dishes being served in smaller portions or being less warm than desired. Despite these critiques, the friendly staff and their good food recommendations helped enhance the overall breakfast experience, making mornings more pleasant for many guests.
Four Points by Sheraton Batam is a standout choice for travelers seeking comfortable and stylish accommodations. The hotel consistently impresses guests with its spacious and impeccably clean rooms, offering a modern and stylish ambiance that's both inviting and relaxing. Many visitors highlight the exceptional comfort of the beds and appreciate the quiet environment, ensuring a restful night's sleep. The rooms are thoughtfully designed with ample space, making them ideal for families and providing enough privacy for a peaceful stay. Guests also rave about the good value for money, noting that the excellent cleanliness and quality of amenities surpass expectations for the price. The hotel itself garners praise for its cleanliness and appealing location, adding to the overall positive experience. Whether for relaxation or business, the rooms promise an enjoyable and comfortable stay.
At Four Points by Sheraton Batam, guests consistently praise the exceptional comfort and size of the beds as a standout feature of their stay. The king-sized beds offer generous space, catering comfortably to both adults and children. With the option of double queen beds in twin rooms, space is never a concern. Each room promises spaciousness complemented by superbly comfortable mattresses and clean pillows, ensuring a restful night's sleep. The bedding quality receives high marks, highlighting the sleep experience as a treasured aspect of the visit. Whether in a cozy nook or within a room boasting impressive decor, guests frequently emphasize the superlative comfort of the beds, reflecting an essential and memorable part of their time at the hotel.
Four Points by Sheraton Batam has garnered impressive praise for its commitment to cleanliness, providing guests with a consistently clean and comfortable experience throughout their stay. The hotel ensures that all common areas, rooms, and even the bar maintain high standards of cleanliness, creating a safe and welcoming atmosphere for visitors. Cleaning staff diligently perform daily room cleaning tasks, contributing to the fresh and hygienic environment of the accommodation. Guests have repeatedly noted the well-maintained facilities and enjoy the generous provisions such as towel changes, which enhance the overall stay. The rooms offer modern amenities, adding to the comfort and fresh feel, while the hotel offers easy transport links to major shopping areas, further boosting its appeal. With a convenient location near the ferry terminal, the hotel combines clean and spacious accommodations with good value and service, making it a reliable choice for travelers seeking a spotless stay in Batam.
Four Points by Sheraton Batam stands out for its exceptional staff, who consistently set high standards in hospitality. The team at the hotel is praised for being extremely friendly, helpful, and professional, always ready to accommodate and assist guests in any way possible. From the Guest Relations Officer to the restaurant team, every staff member seems committed to providing top-notch service, ensuring a welcoming and warm environment.
Guests often mention the staff's friendliness and efficiency, with particular accolades for their ability to create a pleasant atmosphere throughout the hotel stay. The reception and breakfast service teams are especially highlighted for their excellent service. Specific staff members receive special mentions for going above and beyond to make celebrations like birthdays memorable.
Overall, the staff at Four Points by Sheraton Batam consistently receive high marks for their politeness, professionalism, and customer-oriented approach, enhancing the overall experience with stellar service and attentive hospitality.
The pool at Four Points by Sheraton Batam garners critique for its condition, with several guests noting that it appears run down and in need of maintenance. It reportedly suffers from cleanliness issues, with mentions of algae and a generally unkempt appearance. However, it is worth mentioning that the pool is of a good size and provides lounge chairs and towels, which could enhance the swimming experience if cleanliness is improved. The operating hours for pool access are fairly generous, giving guests ample opportunity to enjoy the facility. With some upgrades and regular upkeep, the pool could potentially become a more attractive feature of the hotel.
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Location
Breakfast
However, some feedback suggested that the breakfast could benefit from certain improvements, such as a wider array of options and better maintenance of food temperatures. Occasional issues were noted, including some dishes being served in smaller portions or being less warm than desired. Despite these critiques, the friendly staff and their good food recommendations helped enhance the overall breakfast experience, making mornings more pleasant for many guests.
Rooms
Beds
Cleanliness
Staff
Guests often mention the staff's friendliness and efficiency, with particular accolades for their ability to create a pleasant atmosphere throughout the hotel stay. The reception and breakfast service teams are especially highlighted for their excellent service. Specific staff members receive special mentions for going above and beyond to make celebrations like birthdays memorable.
Overall, the staff at Four Points by Sheraton Batam consistently receive high marks for their politeness, professionalism, and customer-oriented approach, enhancing the overall experience with stellar service and attentive hospitality.
Pool
Yes, Four Points by Sheraton Batam has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Four Points by Sheraton Batam.
No, Four Points by Sheraton Batam doesn't allow dogs.
No, parking facilities aren't available at Four Points by Sheraton Batam.
Yes, Four Points by Sheraton Batam has a gym.
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