Based on the reviews, the staff at Nagoya Marriott Associa Hotel are highly praised for their excellent service. Many guests describe the staff as being friendly, helpful and attentive to their needs. The check-in and check-out process also received positive reviews with guests commending the good English-speaking staff. The hotel's concierge was also highlighted as being exceptional. Overall, the staff's service was described as surpassing expectations and being polite and courteous. The hotel's personnel were said to be well-trained and responsive, even with new staff members. Guests also appreciated the attention to detail, such as the staff carrying out luggage and providing clear instructions regarding the parking areas. Despite the large crowds during Christmas, the staff was still described as being patient and accommodating. The hotel's facilities and amenities also received praise with guests noting the hotel's overall cleanliness and the presence of ample amenities. While a few minor issues were reported regarding communication with staff, the reviews overwhelmingly praised the staff's hospitality, making for a pleasant and comfortable stay.