Best Western Plus Meridian Hotel
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Best Western Nairobi has all the facilities and amenities to cater to the international traveler. Whether guests are here for business or pleasure, they can take comfort knowing that an experienced hotel such as this will anticipate their needs.
Summary of reviewsThe Best Western Plus Meridian Hotel is highly favored for its prime location in the heart of Nairobi, providing easy access to key city attractions and establishments. Guests can easily explore the Central Business District, landmarks like the Convention Centre and Masai Market and enjoy the vibrant city atmosphere while benefiting from the hotel's tranquil environment. The convenience of being close to major roads and the airport further enhances its appeal. Despite a few safety concerns at night, the central localization coupled with the commendable staff and clean rooms make it a top recommendation for both business and leisure travelers.
The breakfast offerings at the hotel are consistently praised with guests enjoying a diverse and high-quality buffet that includes an array of hot and cold dishes, fresh fruits, pastries and made-to-order items like omelets. The attentive and professional service at breakfast, often highlighted by individual staff members, enhances the experience. Although minor issues such as the need for more variety or occasional temperature problems are mentioned, the breakfast remains a standout feature.
Dinner at the hotel receives mixed reviews. The ambiance and service are frequently praised and many guests enjoy the delicious and well-prepared dishes with a variety of options, including vegan and gluten-free selections. However, some diners find the menu lacks variety and note occasional disappointments with specific dishes. Despite these critiques, the hotel's dining offerings are generally satisfactory and provide good value for money.
The rooms at Best Western Plus Meridian Hotel are widely recognized for their cleanliness and comfort. Guests appreciate the spaciousness in some rooms and the essential amenities provided. Daily housekeeping ensures that the rooms remain tidy and inviting. However, some reviews point out that the interiors can be dated and issues such as lack of ventilation, small room size and occasional maintenance problems are noted. Despite these drawbacks, the overall room experience is positive, especially for short-term stays, thanks to the efficient room service and attentive staff.
Cleanliness is a strong point at the hotel with high standards maintained throughout, including rooms, bathrooms and common areas. The cleaning staff is diligent and thorough, contributing to a comfortable and pleasant stay. Although isolated incidents of mold and unmet expectations were reported, the general feedback on cleanliness is overwhelmingly positive.
Guests frequently commend the impressive hospitality and dedication of the hotel's staff. Described as friendly, welcoming and always ready to assist, they enhance the overall experience with their professionalism and attentiveness. Specific staff members are often noted for their exceptional service. This remarkable customer service consistently exceeds guest expectations.
The WiFi service at the hotel is a mixed experience. While some guests appreciate the strong and fast connections in designated areas like the restaurant, others report significant issues with inconsistency and unreliability in the rooms and on higher floors. Overall, improvement is needed to ensure a more consistent internet experience throughout the hotel.
The spa provides a generally positive experience with excellent service and clean, relaxing facilities. While the spa is appreciated for its value and quality of treatments, some guests noted occasional closures and the need for quick renovations. Despite these issues, the spa remains a positive amenity.
The gym receives mixed reviews, being recognized for its long opening hours and availability of equipment. However, the facility's small size and occasional non-functional machines indicate room for improvement. Nonetheless, it remains a useful amenity for guests seeking to maintain their fitness routines.
The rooftop pool is a unique and appreciated feature, offering stunning city views and a clean, well-maintained environment. The heated pool adds to its appeal, although its small size and occasional maintenance issues are noted drawbacks. Despite these, the pool is a pleasant retreat for guests.
Parking at the hotel is generally praised for its convenience, safety and availability with options like bus and airport parking, valet services and complimentary parking. Although some guests mentioned insufficient spaces, the overall parking experience is positive.
Families find the hotel accommodating with its range of family-friendly rooms and amenities, making it a comfortable and enjoyable stay for visitors with children. The inclusive atmosphere and practical features cater well to family needs.
Categories
The breakfast offerings at the hotel are consistently praised with guests enjoying a diverse and high-quality buffet that includes an array of hot and cold dishes, fresh fruits, pastries and made-to-order items like omelets. The attentive and professional service at breakfast, often highlighted by individual staff members, enhances the experience. Although minor issues such as the need for more variety or occasional temperature problems are mentioned, the breakfast remains a standout feature.
Dinner at the hotel receives mixed reviews. The ambiance and service are frequently praised and many guests enjoy the delicious and well-prepared dishes with a variety of options, including vegan and gluten-free selections. However, some diners find the menu lacks variety and note occasional disappointments with specific dishes. Despite these critiques, the hotel's dining offerings are generally satisfactory and provide good value for money.
The rooms at Best Western Plus Meridian Hotel are widely recognized for their cleanliness and comfort. Guests appreciate the spaciousness in some rooms and the essential amenities provided. Daily housekeeping ensures that the rooms remain tidy and inviting. However, some reviews point out that the interiors can be dated and issues such as lack of ventilation, small room size and occasional maintenance problems are noted. Despite these drawbacks, the overall room experience is positive, especially for short-term stays, thanks to the efficient room service and attentive staff.
Cleanliness is a strong point at the hotel with high standards maintained throughout, including rooms, bathrooms and common areas. The cleaning staff is diligent and thorough, contributing to a comfortable and pleasant stay. Although isolated incidents of mold and unmet expectations were reported, the general feedback on cleanliness is overwhelmingly positive.
Guests frequently commend the impressive hospitality and dedication of the hotel's staff. Described as friendly, welcoming and always ready to assist, they enhance the overall experience with their professionalism and attentiveness. Specific staff members are often noted for their exceptional service. This remarkable customer service consistently exceeds guest expectations.
The WiFi service at the hotel is a mixed experience. While some guests appreciate the strong and fast connections in designated areas like the restaurant, others report significant issues with inconsistency and unreliability in the rooms and on higher floors. Overall, improvement is needed to ensure a more consistent internet experience throughout the hotel.
The spa provides a generally positive experience with excellent service and clean, relaxing facilities. While the spa is appreciated for its value and quality of treatments, some guests noted occasional closures and the need for quick renovations. Despite these issues, the spa remains a positive amenity.
The gym receives mixed reviews, being recognized for its long opening hours and availability of equipment. However, the facility's small size and occasional non-functional machines indicate room for improvement. Nonetheless, it remains a useful amenity for guests seeking to maintain their fitness routines.
The rooftop pool is a unique and appreciated feature, offering stunning city views and a clean, well-maintained environment. The heated pool adds to its appeal, although its small size and occasional maintenance issues are noted drawbacks. Despite these, the pool is a pleasant retreat for guests.
Parking at the hotel is generally praised for its convenience, safety and availability with options like bus and airport parking, valet services and complimentary parking. Although some guests mentioned insufficient spaces, the overall parking experience is positive.
Families find the hotel accommodating with its range of family-friendly rooms and amenities, making it a comfortable and enjoyable stay for visitors with children. The inclusive atmosphere and practical features cater well to family needs.
Hotel near Golf Courses
Located on Muranga Road, providing standard amenities and services. A practical option for travelers interested in exploring Nairobi's golf scene.
Hotel Taking Steps Towards Sustainability
As a member of the Best Western brand, which has other properties in Nairobi noted for taking steps towards sustainability, this hotel is likely to adhere to brand-wide environmental considerations.
Hotel with Spa
Best Western Plus Meridian Hotel is listed as a spa hotel, providing guests with spa amenities and services for relaxation.
Family Friendly Hotel
Best Western Plus Meridian Hotel is a great option for families with kids, as it has many amenities and activities that are perfect for children. These include a playground, swimming pool, and a kids' club.
Hotel near Nightlife Spots
The Best Western Plus Meridian Hotel boasts direct access to the famous City Night Life. The hotel features a bar and is within walking distance of sensational shopping, recreational facilities, and various dining options.
Hotel with Swimming Pool
Provides a well-maintained outdoor pool for guests to enjoy. The pool area offers a comfortable setting for relaxation and recreation.
Outdoor Pool
Business Hotel
This hotel is a good option for business travel. It offers meeting rooms, ample space to unwind, and bars and restaurants for networking or relaxing. Each hotel also provides quiet rooms for when you need to focus or take a break.
Hotel with Parking
This hotel offers secure parking and is located close to the city center. This provides convenient access to various attractions and business areas.
4-Star Hotel
This hotel is centrally located, offering easy access to Nairobi's business district and local attractions. It provides comfortable accommodations and friendly service, making it a practical choice for both business and leisure travelers seeking affordability and convenience.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Nestled conveniently in the heart of Nairobi, the Best Western Plus Meridian Hotel stands out largely for its prime location. Positioned right within the Central Business District (CBD), the hotel offers guests easy access to numerous attractions and establishments, making it an ideal choice for both business and leisure travelers. The location, central to many activities and a short walk away from important landmarks like the Convention Centre and Masai Market, ensures that navigating Nairobi happens effortlessly.
The proximity to downtown also means that guests can immerse themselves in the vibrant atmosphere of Nairobi's streets, shops and restaurants. Despite being at the core of the bustling city, the area around the hotel is relatively quiet and feels safe, allowing for a peaceful retreat at the end of a busy day. Additionally, the hotel’s location near major roads and the airport adds to its appeal, offering seamless connectivity for those heading in or out of the city.
Guests consistently praise the hotel's blend of superb localization and commendable staff. The welcoming and professional demeanor of the hotel employees adds a touch of warmth to the urban experience. Clean rooms, good security and amenities like a nice rooftop pool area enhance the stay even further.
However, it is worth noting that a few guests mentioned concerns about safety outside the hotel at night, highlighting the importance of exercising caution in certain areas. Despite these minor hiccups, the overall consensus remains overwhelmingly positive regarding the hotel's central and highly strategic location, making it a top recommendation for anyone looking to stay in Nairobi's downtown area.
The breakfast experience at Best Western Plus Meridian Hotel in Nairobi receives consistently high praise from guests. Many describe the breakfast as very good, excellent and even incredible, highlighting the wide variety and rich selection of food options available. The breakfast buffet is frequently noted for its diversity with many guests appreciating the assortment of hot and cold dishes, fruits, pastries and freshly made items like omelets.
Guests frequently mention the quality and freshness of the food, calling out specifics like the Super - Omelette and freshly squeezed juices. Despite a few mentions of needing more variety or occasional temperature issues with hot foods, the general consensus is overwhelmingly positive.
Service at breakfast is also highly commended with staff often noted for their attentiveness and professionalism. Special mentions frequently go to individuals like Mary and the chef, who ensure guests' specific requests are met, such as preparing breakfasts to take away for early departures or catering to dietary needs.
Overall, the breakfast experience at Best Western Plus Meridian Hotel is a standout highlight of many guests' stays, offering a delightful start to the day with its varied and plentiful options.
The Best Western Plus Meridian Hotel offers a mixed dining experience for its guests. The restaurant's ambiance and attentive staff receive frequent praise for their excellent service and friendly demeanor. Diners have noted the good quality and delicious flavor of most dishes with a wide selection of food and drinks available, including vegan and gluten-free options. Many guests found the meals, including the freshly made lunch and buffet-style dinners, to be well-prepared and appetizing.
That said, some diners found the menu to lack variety and excitement and there were occasional complaints about specific dishes, such as dry grilled chicken and disappointing salads. The kitchen staff, however, received commendations for their willingness to accommodate late arrivals and dietary needs.
Despite some negative comments about certain meals and instances of food poisoning, most reviews highlighted the good value for money and positive dining experiences. Overall, the hotel’s dining offerings provide satisfactory options for those who prefer to eat in with ample choices particularly in Indian cuisine, though there is room for improvement in both food variety and service consistency.
The general consensus among guests staying at the Best Western Plus Meridian Hotel is that the rooms are clean, comfortable and adequately equipped with essential amenities. Many guests appreciated the spaciousness of certain rooms, noting larger accommodations and generous dimensions that contribute to a comfortable stay. The cleanliness of the rooms is repeatedly highlighted with daily housekeeping ensuring that spaces remain tidy and inviting.
While some rooms were described as modern and well-decorated, a number of reviews indicated that the interiors are dated and in need of renovation. Several guests pointed out that the rooms tend to be small and compact, which could be disadvantageous for those planning extended stays or traveling with significant luggage. Additionally, the lack of ventilation, rooms with no windows and issues with air conditioning in some areas detracted from the overall experience for a portion of visitors.
Soundproofing appeared to be another area needing attention, as some guests reported noise disturbances from the corridors or street. Moreover, sporadic maintenance and infrastructure issues such as worn bathrooms and faulty lights were occasionally mentioned. Despite these drawbacks, the rooms generally met guests' needs for short-term stays, delivering comfort, essential amenities like refrigerators and kettles and efficient room service.
The hotel's ability to provide swift room changes and upgrades when necessary, along with the attentiveness of the staff, also contributed to guest satisfaction. The overall vibe of the hotel, bolstered by clean, cozy and modern rooms in many instances, provided a reasonably pleasant and functional environment for travelers.
The beds at the Best Western Plus Meridian Hotel have received a mix of reviews from guests. Many find the beds to be quite comfortable with phrases like "comfy," "super comfortable," and "very comfortable" frequently mentioned. Cleanliness of the bed linen and overall bedding quality has also been noted positively by numerous visitors with beds described as having "comfortable sheets" and "really clean beds."
However, there are several remarks about the beds not meeting expectations. Some guests found the mattresses to be "worn out," "destroyed," "soggy," "bumpy," or "lumpy." Complaints about bed sizes being "tiny" and "a bit small" are also common, along with mentions of the beds being either "too soft," "too hard," or "sagging."
Despite these less favorable comments, it seems that the overall impression of the beds tends toward the positive, particularly for those who prioritize comfort and clean bedding. While some beds may show signs of wear and might not suit everyone's firmness preference, many guests still appreciated their sleeping experience at the hotel.
The cleanliness of the Best Western Plus Meridian Hotel consistently receives commendation from guests. The rooms are widely praised for being very clean, well-maintained and comfortable. Guests particularly note that the hotel maintains high standards of cleanliness and neatness in both rooms and facilities, including the pool and common areas.
The cleaning staff is often recognized for being efficient, thorough and diligent in their work. Facilities such as bathrooms, showers and communal spaces are described as spotless and well-kept. The hotel’s commitment to cleanliness extends to COVID-19 preventive measures, which are also highly appreciated by visitors.
Some concerns were noted, such as isolated incidents of mold in the shower and a few reports of basic room conditions not meeting some guests' expectations. However, these instances seem to be rare and do not overshadow the general positive feedback regarding the hotel's cleanliness. Overall, the emphasis on cleanliness and maintenance at Best Western Plus Meridian Hotel ensures a comfortable and pleasant stay for its guests.
At the Best Western Plus Meridian Hotel, guests frequently highlight the impressive hospitality and dedication of the staff. Descriptions of the staff often portray them as friendly, welcoming and always ready to assist. Words like “polite,” “attentive,” and “courteous” are commonly used to capture their demeanor. Specific staff members including Florence, Patrick, Norah and Mary were particularly noted for their exceptional service and warm personalities.
The team appears to possess a professional attitude coupled with a genuine willingness to help with any request, whether it’s arranging transfers, offering restaurant recommendations or addressing check-in issues. The front desk and reception staff receive high praise for their efficiency and responsiveness, enhancing the overall guest experience from the moment of arrival.
Many guests have expressed their admiration for the kitchen and restaurant staff, who not only provide excellent food service but also go out of their way to ensure guests feel taken care of. Security staff also contribute to the positive atmosphere, being mentioned as trustworthy and attentive.
Overall, the staff’s remarkable customer relations and professionalism consistently exceed guest expectations, making the stay at Best Western Plus Meridian Hotel memorable for many. Despite occasional mentions of service lapses, the breadth of feedback showcases a team that is highly committed to creating a hospitable and supportive environment for all visitors.
The WiFi at Best Western Plus Meridian Hotel receives mixed reviews from guests. Many appreciate the strong and fast connections in certain areas, describing it as good and stating it works well in places like the restaurant. However, there are significant complaints about the inconsistency and unreliability of the internet, particularly in the rooms and on higher floors. Several guests noted that the WiFi quality could be improved, as it is often unstable, slow and sometimes entirely inaccessible. Despite the availability of WiFi, its performance is patchy with some guests finding it frustratingly unreliable. Overall, while the WiFi works well in some areas, improvements are needed to ensure a consistent and reliable experience throughout the hotel.
The Best Western Plus Meridian Hotel offers a generally positive spa experience, highlighted by the excellent service and fantastic treatments provided by staff, notably Rose. Guests appreciate the cleanliness and relaxing atmosphere of the spa. The spa is seen as good value, providing great massages within a well-maintained environment. However, there are some mentions of the spa being occasionally closed or needing quick renovations, indicating room for improvement. Overall, the spa services contribute positively to the hotel's amenities, offering a relaxing retreat.
The gym at Best Western Plus Meridian Hotel is a mixed bag, featuring a modest size but generally appreciated facilities. Guests consistently note the availability of a fitness room, which is accessible and has long opening hours, making it convenient for workouts. While some found the gym very good or even superb, others pointed out that the facility needs serious attention, citing issues with non-functional or limited machines. Despite these critiques, the gym does offer decent equipment for a hotel and a usable space for those looking to keep up with their fitness routines during their stay. The hotel also ensures a dedicated cubicle for changing, adding to the practicality of the gym experience. Overall, while the fitness area has its drawbacks, it is still a valuable amenity for the guests.
The rooftop pool at Best Western Plus Meridian Hotel receives mixed feedback from guests. On the brighter side, many appreciate the unique experience of a rooftop pool offering stunning city views. The area around the pool is often praised for being clean, well-maintained and equipped with comfortable sunbeds, making it a pleasant spot to relax. The pool's heated feature allows for a warm swim at any time of the day and it's often highlighted as a significant perk of staying at the hotel.
However, some guests noted the pool's relatively small size, describing it as adequate for a quick dip but not large enough for proper exercise. There were mentions of the pool area needing repairs and updates with a few instances where the pool was closed due to renovation or maintenance, much to the disappointment of some visitors. The maintenance issues included occasional cleanliness problems and outdated features. Despite these setbacks, the rooftop pool remains one of the hotel's unique attractions, providing a lovely and convenient retreat for hotel guests.
The Best Western Plus Meridian Hotel offers a variety of parking options that cater to different needs. Guests have noted the convenience of bus parking and the excellent airport parking service, complete with car parking assistance. The parking area is consistently described as clean, secure and safe with secured vehicle parking and a secure entrance ensuring peace of mind. Complimentary valet parking and free parking add to the hotel's appeal. For those arriving from the airport, taxi arrangements and transfer services are also available. Although there have been mentions of insufficient parking spaces for all guests and some poor parking facilities, many have found the parking to be ample and convenient. Overall, parking at Best Western Plus Meridian Hotel is generally praised for its safety and availability, despite minor inconveniences.
Best Western Plus Meridian Hotel stands out as an excellent choice for families seeking a comfortable and enjoyable stay. The hotel offers a range of family-friendly accommodations, including spacious family suites and rooms equipped with amenities such as kitchenettes, making it convenient for longer stays. Guests have noted that the hotel provides good value for money for family vacations.
The environment is welcoming and hospitable, ensuring a pleasant and relaxed atmosphere for guests of all ages. The rooftop relaxation area and SPA services offer additional leisure options for parents while the pool is noted as suitable for family use, adding to the overall family-friendly appeal.
Despite a mention that the hotel is not solely family-oriented, the welcoming and suitable environment along with specific family amenities make it a favorable option for those traveling with children.
Located near a vibrant nightlife area, Best Western Plus Meridian Hotel offers guests an exciting array of evening activities. The rooftop bar stands out, providing spectacular views of the city, especially at night, making it a favored spot for visitors. Guests can enjoy their time on the terrace, which also serves as a popular nightlife venue.
Additional amenities such as a heated pool and a well-equipped spa add to the overall experience, ensuring relaxation after a night out. While a few reviews mentioned that certain aspects did not meet the typical standards of the Western chain, the overall consensus suggests a highly positive experience with everything being perfect. The proximity to various bars further enhances the entertainment options for guests.
The Best Western Plus Meridian Hotel offers facilities that align well with its four-star rating, making it a competent choice for cost-effective accommodations. The hotel is noted for providing very good facilities at a great price, ensuring a good price-quality ratio. It delivers typically reliable Best Western standards and displays a level of service that many describe as five-star, offering an overall top-rating service experience.
However, there is a consensus among several guests that the hotel feels more like a three-star rather than a four-star establishment. Some guests point out that the property appears outdated and in need of renovations and doesn't fully meet the expected international four-star standards found in Europe or the Middle East. While the hotel is deemed an ideal stop-over, it's important to manage expectations, as the consistency in ratings and service may not fully align with those of a traditional four-star hotel.
In conclusion, Best Western Plus Meridian Hotel offers good value for money with decent facilities and commendable service, but it may fall short of the luxurious experience typically anticipated from a four-star rating.
Located in the central business district, the Best Western Plus Meridian Hotel is highly regarded by corporate travelers for its strategic location and reliable business accommodation. The hotel is close to the Kenya International Convention Center (KICC) and various business establishments and eateries, making it convenient for business appointments and ideal for short business trips. It offers high standards of service and exceptional security, which are essential for corporate guests.
The facilities cater well to business travelers with a business center and reasonable amenities for meetings and conferences. There is an express breakfast option for those with early departures and the business cuisine or fast food available is decent for office-goers. The overall value for money is appreciated given its proximity to key business locations.
However, some areas need improvement, such as enhancing the WiFi service and providing adequate workspace in all rooms. Despite this, the hotel remains a pleasant and recommendable base for business stays, offering a blend of convenience and comfort tailored to the needs of business travelers.
The Best Western Plus Meridian Hotel is highly commended for its accessibility features, making it a convenient choice for guests with disabilities. The hotel's location is accessible, facilitating easy travel to various tourist attractions. The facilities, including the front desk and reception, are designed to be wheelchair accessible, ensuring a comfortable experience for all visitors. The hotel goes the extra mile to address accessibility-related issues, providing support to those with restricted mobility. Guests have also noted that the airport transfer service is accessible, allowing for seamless transportation. Overall, the hotel’s accessible amenities and services contribute greatly to its positive reputation among all travelers.
The outdoor pool at Best Western Plus Meridian Hotel is a prominent feature, drawing many positive remarks from guests. Notably, the rooftop location offers an impressive city view, enhancing the pool's appeal. Despite its smaller size, the pool area is generally described as nice with a heated option providing additional comfort. Guests have complimented the associated rooftop bar, adding to the pleasant atmosphere. However, some feedback indicates a need for renovation and occasional cleanliness issues. Overall, the rooftop pool remains a highlighted attraction, contributing to a satisfactory stay.
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Location
The proximity to downtown also means that guests can immerse themselves in the vibrant atmosphere of Nairobi's streets, shops and restaurants. Despite being at the core of the bustling city, the area around the hotel is relatively quiet and feels safe, allowing for a peaceful retreat at the end of a busy day. Additionally, the hotel’s location near major roads and the airport adds to its appeal, offering seamless connectivity for those heading in or out of the city.
Guests consistently praise the hotel's blend of superb localization and commendable staff. The welcoming and professional demeanor of the hotel employees adds a touch of warmth to the urban experience. Clean rooms, good security and amenities like a nice rooftop pool area enhance the stay even further.
However, it is worth noting that a few guests mentioned concerns about safety outside the hotel at night, highlighting the importance of exercising caution in certain areas. Despite these minor hiccups, the overall consensus remains overwhelmingly positive regarding the hotel's central and highly strategic location, making it a top recommendation for anyone looking to stay in Nairobi's downtown area.
Breakfast
Guests frequently mention the quality and freshness of the food, calling out specifics like the Super - Omelette and freshly squeezed juices. Despite a few mentions of needing more variety or occasional temperature issues with hot foods, the general consensus is overwhelmingly positive.
Service at breakfast is also highly commended with staff often noted for their attentiveness and professionalism. Special mentions frequently go to individuals like Mary and the chef, who ensure guests' specific requests are met, such as preparing breakfasts to take away for early departures or catering to dietary needs.
Overall, the breakfast experience at Best Western Plus Meridian Hotel is a standout highlight of many guests' stays, offering a delightful start to the day with its varied and plentiful options.
Dinner
That said, some diners found the menu to lack variety and excitement and there were occasional complaints about specific dishes, such as dry grilled chicken and disappointing salads. The kitchen staff, however, received commendations for their willingness to accommodate late arrivals and dietary needs.
Despite some negative comments about certain meals and instances of food poisoning, most reviews highlighted the good value for money and positive dining experiences. Overall, the hotel’s dining offerings provide satisfactory options for those who prefer to eat in with ample choices particularly in Indian cuisine, though there is room for improvement in both food variety and service consistency.
Rooms
While some rooms were described as modern and well-decorated, a number of reviews indicated that the interiors are dated and in need of renovation. Several guests pointed out that the rooms tend to be small and compact, which could be disadvantageous for those planning extended stays or traveling with significant luggage. Additionally, the lack of ventilation, rooms with no windows and issues with air conditioning in some areas detracted from the overall experience for a portion of visitors.
Soundproofing appeared to be another area needing attention, as some guests reported noise disturbances from the corridors or street. Moreover, sporadic maintenance and infrastructure issues such as worn bathrooms and faulty lights were occasionally mentioned. Despite these drawbacks, the rooms generally met guests' needs for short-term stays, delivering comfort, essential amenities like refrigerators and kettles and efficient room service.
The hotel's ability to provide swift room changes and upgrades when necessary, along with the attentiveness of the staff, also contributed to guest satisfaction. The overall vibe of the hotel, bolstered by clean, cozy and modern rooms in many instances, provided a reasonably pleasant and functional environment for travelers.
Beds
However, there are several remarks about the beds not meeting expectations. Some guests found the mattresses to be "worn out," "destroyed," "soggy," "bumpy," or "lumpy." Complaints about bed sizes being "tiny" and "a bit small" are also common, along with mentions of the beds being either "too soft," "too hard," or "sagging."
Despite these less favorable comments, it seems that the overall impression of the beds tends toward the positive, particularly for those who prioritize comfort and clean bedding. While some beds may show signs of wear and might not suit everyone's firmness preference, many guests still appreciated their sleeping experience at the hotel.
Cleanliness
The cleaning staff is often recognized for being efficient, thorough and diligent in their work. Facilities such as bathrooms, showers and communal spaces are described as spotless and well-kept. The hotel’s commitment to cleanliness extends to COVID-19 preventive measures, which are also highly appreciated by visitors.
Some concerns were noted, such as isolated incidents of mold in the shower and a few reports of basic room conditions not meeting some guests' expectations. However, these instances seem to be rare and do not overshadow the general positive feedback regarding the hotel's cleanliness. Overall, the emphasis on cleanliness and maintenance at Best Western Plus Meridian Hotel ensures a comfortable and pleasant stay for its guests.
Staff
The team appears to possess a professional attitude coupled with a genuine willingness to help with any request, whether it’s arranging transfers, offering restaurant recommendations or addressing check-in issues. The front desk and reception staff receive high praise for their efficiency and responsiveness, enhancing the overall guest experience from the moment of arrival.
Many guests have expressed their admiration for the kitchen and restaurant staff, who not only provide excellent food service but also go out of their way to ensure guests feel taken care of. Security staff also contribute to the positive atmosphere, being mentioned as trustworthy and attentive.
Overall, the staff’s remarkable customer relations and professionalism consistently exceed guest expectations, making the stay at Best Western Plus Meridian Hotel memorable for many. Despite occasional mentions of service lapses, the breadth of feedback showcases a team that is highly committed to creating a hospitable and supportive environment for all visitors.
Wi-Fi
Spa
Gym
Pool
However, some guests noted the pool's relatively small size, describing it as adequate for a quick dip but not large enough for proper exercise. There were mentions of the pool area needing repairs and updates with a few instances where the pool was closed due to renovation or maintenance, much to the disappointment of some visitors. The maintenance issues included occasional cleanliness problems and outdated features. Despite these setbacks, the rooftop pool remains one of the hotel's unique attractions, providing a lovely and convenient retreat for hotel guests.
Parking
Family
The environment is welcoming and hospitable, ensuring a pleasant and relaxed atmosphere for guests of all ages. The rooftop relaxation area and SPA services offer additional leisure options for parents while the pool is noted as suitable for family use, adding to the overall family-friendly appeal.
Despite a mention that the hotel is not solely family-oriented, the welcoming and suitable environment along with specific family amenities make it a favorable option for those traveling with children.
Nightlife
Additional amenities such as a heated pool and a well-equipped spa add to the overall experience, ensuring relaxation after a night out. While a few reviews mentioned that certain aspects did not meet the typical standards of the Western chain, the overall consensus suggests a highly positive experience with everything being perfect. The proximity to various bars further enhances the entertainment options for guests.
4 Star
However, there is a consensus among several guests that the hotel feels more like a three-star rather than a four-star establishment. Some guests point out that the property appears outdated and in need of renovations and doesn't fully meet the expected international four-star standards found in Europe or the Middle East. While the hotel is deemed an ideal stop-over, it's important to manage expectations, as the consistency in ratings and service may not fully align with those of a traditional four-star hotel.
In conclusion, Best Western Plus Meridian Hotel offers good value for money with decent facilities and commendable service, but it may fall short of the luxurious experience typically anticipated from a four-star rating.
Business
The facilities cater well to business travelers with a business center and reasonable amenities for meetings and conferences. There is an express breakfast option for those with early departures and the business cuisine or fast food available is decent for office-goers. The overall value for money is appreciated given its proximity to key business locations.
However, some areas need improvement, such as enhancing the WiFi service and providing adequate workspace in all rooms. Despite this, the hotel remains a pleasant and recommendable base for business stays, offering a blend of convenience and comfort tailored to the needs of business travelers.
Accessible
Outdoor Pool
Yes, Best Western Plus Meridian Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Best Western Plus Meridian Hotel.
No, Best Western Plus Meridian Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Meridian Hotel.
Yes, Best Western Plus Meridian Hotel has a gym.
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