Swiss Lenana Mount Hotel
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Summary of reviewsThe Swiss Lenana Mount Hotel in Nairobi is lauded for its favorable location, offering a balance between convenience and tranquility. Situated near the city center in a quiet and safe neighborhood, it provides easy access to key areas while ensuring a peaceful retreat for its guests. The rooftop views and the friendly demeanor of staff further enhance the experience.
Breakfast at the hotel is highly praised for its variety and flavor, catering to both Western and Kenyan tastes with options for freshly prepared dishes. Guests find the buffet excellent, enjoying a wide array of foods from fruits and pancakes to traditional porridge. The cheerful and helpful staff at the breakfast service add a positive touch to the dining experience.
Dinner receives positive feedback for food quality, although wait times can be long and the menu leans heavily towards Chinese cuisine, which may not suit everyone's palate. Despite these minor issues, the meals are generally well-received.
Rooms at the hotel are appreciated for their comfort, spaciousness and cleanliness. The modern design and amenities like mini fridges, tea and coffee facilities and hygiene kits are valued by guests. The beds, while receiving mixed reviews on firmness, are often noted as comfortable. Guests particularly enjoy the panoramic city views from deluxe rooms with floor-to-ceiling windows.
The hotel maintains a high cleanliness standard with the housekeeping staff receiving commendations for their friendliness and efficiency. Some areas, such as common spaces and the pool, occasionally fall short, but overall, the property is clean and well-maintained.
The staff at Swiss Lenana Mount Hotel are a highlight, consistently praised for their friendliness, professionalism and attention to detail. Specific staff members are often noted for their exceptional service, contributing to a welcoming and accommodating atmosphere.
The WiFi service presents a mixed experience with some guests finding it adequate, while others report significant connectivity issues. Similarly, the pool, despite its appealing rooftop location, is often criticized for its cleanliness and water temperature, leaving some guests disappointed.
Overall, the Swiss Lenana Mount Hotel stands out for its convenient location, excellent breakfast offerings, comfortable rooms and exceptional staff, making it a highly recommended choice for travelers seeking a pleasant stay in Nairobi.
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Breakfast at the hotel is highly praised for its variety and flavor, catering to both Western and Kenyan tastes with options for freshly prepared dishes. Guests find the buffet excellent, enjoying a wide array of foods from fruits and pancakes to traditional porridge. The cheerful and helpful staff at the breakfast service add a positive touch to the dining experience.
Dinner receives positive feedback for food quality, although wait times can be long and the menu leans heavily towards Chinese cuisine, which may not suit everyone's palate. Despite these minor issues, the meals are generally well-received.
Rooms at the hotel are appreciated for their comfort, spaciousness and cleanliness. The modern design and amenities like mini fridges, tea and coffee facilities and hygiene kits are valued by guests. The beds, while receiving mixed reviews on firmness, are often noted as comfortable. Guests particularly enjoy the panoramic city views from deluxe rooms with floor-to-ceiling windows.
The hotel maintains a high cleanliness standard with the housekeeping staff receiving commendations for their friendliness and efficiency. Some areas, such as common spaces and the pool, occasionally fall short, but overall, the property is clean and well-maintained.
The staff at Swiss Lenana Mount Hotel are a highlight, consistently praised for their friendliness, professionalism and attention to detail. Specific staff members are often noted for their exceptional service, contributing to a welcoming and accommodating atmosphere.
The WiFi service presents a mixed experience with some guests finding it adequate, while others report significant connectivity issues. Similarly, the pool, despite its appealing rooftop location, is often criticized for its cleanliness and water temperature, leaving some guests disappointed.
Overall, the Swiss Lenana Mount Hotel stands out for its convenient location, excellent breakfast offerings, comfortable rooms and exceptional staff, making it a highly recommended choice for travelers seeking a pleasant stay in Nairobi.
Hotel with Spa
Swiss Lenana Mount Hotel is listed as a spa hotel, offering guests access to spa services and treatments during their stay.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Swiss Lenana Mount Hotel enjoys a favorable and highly appreciated location, frequently praised in guest reviews for its convenience and tranquility. Situated close to Nairobi's city center and surrounded by nice, quieter surroundings, it strikes a balance between accessibility and peace. Its proximity to key areas, such as the conference center and day trip spots, enhances its appeal for both business and leisure travelers.
The hotel's neighborhood is quiet and centrally located, providing a safe environment with landmarks like the Kenyan Ministry of Defense and the Chinese Embassy nearby. Its location allows guests to enjoy a short, unobstructed commute to the city center while benefitting from the serene atmosphere.
Additionally, visitors note that the hotel is not situated in heavily trafficked areas, making it an ideal retreat after a day exploring Nairobi. The rooftop city view is an added bonus that many guests appreciate. Combined with friendly staff and a convenient reception, the Swiss Lenana Mount Hotel's location stands out as one of its most positive attributes.
At the Swiss Lenana Mount Hotel, breakfast emerges as a highlight for many guests. The overall consensus reveals a diverse and flavorful breakfast experience, highly praised for its variety and taste. Guests frequently describe the breakfast as amazing, delicious and exceptional with a wide selection catering to both Western and Kenyan preferences. Many appreciated the freshly prepared dishes and the option to have eggs cooked upon request at no extra cost.
The buffet breakfast garnered accolades for its quality and the cozy, welcoming atmosphere of the restaurant. Guests enjoyed the variety of breakfast items, including fruits, pancakes, baked buns, cookies, yogurts and cornflakes, as well as the soothing porridge for Chinese palates.
Service at breakfast is often highlighted as top-notch and the helpfulness and cheerful demeanor of the staff added a positive touch to the dining experience. While the breakfast area is spacious and offers a constant supply of food, a few guests noted areas for improvement, such as a limited selection of bread and occasionally below-standard offerings.
Overall, despite some minor criticisms, the breakfast at Swiss Lenana Mount Hotel is largely seen as a delicious, varied and enjoyable start to the day, contributing significantly to a pleasant stay.
The dinner experience at Swiss Lenana Mount Hotel offers a mix of reviews. Many guests praise the food as excellent, highlighting the very good quality and the simple yet delicious dishes available. The overall quality of the restaurant for both lunch and dinner is notably high. However, several guests have pointed out that the wait time for meals can be quite long with some experiencing waits up to 1.5 hours. Additionally, the menu seems to be heavily oriented towards Chinese cuisine, which might not cater to all tastes. Despite these issues, the positive feedback on the food quality stands out prominently.
Swiss Lenana Mount Hotel offers rooms that are consistently praised for their comfort and spaciousness. Guests appreciate the modern and clean design, noting that many rooms come equipped with a variety of amenities such as mini fridges, tea and coffee facilities and comfortable king-size beds. The provision of hygiene kits with items like toothpaste, toothbrushes and toiletries is also a valued touch.
The beds are frequently highlighted as being particularly comfortable, contributing to a cozy atmosphere that some guests found difficult to leave. Additionally, the rooms are described as environmentally friendly and well-stocked, ensuring that guests have everything they need for a pleasant stay.
While the rooms are generally considered to provide good value for money, some reviews mention that they are not exceptionally luxurious or superior. There are occasional mentions of issues such as inconsistent hot water and some minor wear and tear, such as scratched sinks and peeling mirrors. A lack of closets in some rooms has also been noted.
Guests particularly enjoy the spacious rooms with beautiful bathrooms and appreciate the tranquility provided by quiet, clean environments. Those who had the opportunity to stay in deluxe rooms were thrilled with panoramic city views and large floor-to-ceiling windows, enhancing their experience of Nairobi.
Overall, those who prioritize comfort, cleanliness and a good range of in-room amenities will find Swiss Lenana Mount Hotel rooms to be a satisfactory choice.
The beds at the Swiss Lenana Mount Hotel receive mixed reviews from guests, yet lean towards the positive end of the spectrum. Many visitors describe the beds as comfortable, beautiful and welcoming, often highlighting the quality of the bedding as top-notch. Guests frequently mention the superior mattresses, pillows and covers, noting that they contribute to a restful sleep. There are several mentions of the beds being very comfortable with some guests expressing that they slept well during their stay.
However, not all feedback is positive. A significant number of guests found the beds to be uncomfortably hard, comparing them to wooden planks or describing the mattresses as thin and firm. Despite this, the overall consensus indicates that when it comes to bed comfort, many guests do have a cozy and pleasant experience at the hotel.
Swiss Lenana Mount Hotel generally garners positive reviews for its cleanliness. Guests frequently highlight the very clean rooms and the clean ambiance throughout the property, often commenting on the clean and spacious rooms with good views. The housekeeping staff and laundry delivery personnel are particularly praised for their friendliness and helpfulness. Additionally, daily towel and mat changes contribute to maintaining a high standard of cleanliness in the rooms.
Several guests mentioned that the rooms are large and extremely clean with excellent hygiene being a consistent theme. The cleanliness extends to the facility at large with numerous positive remarks about the general cleanliness and well-maintained appearances creating a welcoming atmosphere. However, there are occasional concerns about the upkeep of some areas, such as common areas and the swimming pool, not meeting the same high standards.
Despite some mentions of noisy rooms, insects and the need for room upgrades and better furniture, most guests still found the cleanliness and the efforts of the housekeeping staff commendable. The property appears modern and new, offering clean and cozy rooms, proving that cleanliness remains a strong point at Swiss Lenana Mount Hotel.
The staff at Swiss Lenana Mount Hotel have left a notable impression on guests, consistently being highlighted for their exceptional friendliness and helpfulness. Across various areas of the hotel, including the reception, restaurant, concierge and housekeeping, the staff are described as kind, polite and professional. Specific individuals such as Lillian, Yvonne and Ann have been particularly praised for their outstanding customer care and attentiveness.
Guests appreciate the staff's promptness in addressing complaints and fulfilling wishes, often exceeding expectations with their personalized and detail-oriented service. The hotel's warm and welcoming atmosphere is further enhanced by the cheerful, smiling and attentive demeanor of the staff, providing a great welcome to the hotel.
The excellent service extends beyond just a friendly attitude; it is accompanied by an efficient and professional approach that ensures a comfortable and secure stay for all guests. Overall, the staff's positive attitude and dedication to high-quality service significantly contribute to the hotel's appeal, making it a recommendable choice for those seeking a pleasant and accommodating experience.
The WiFi experience at Swiss Lenana Mount Hotel presents a mixed picture. While some guests rated the WiFi positively, assigning it an 8 out of 10, others encountered significant issues. There have been reports of extremely slow internet, particularly on the 7th floor, which impacted some guests' work. Connectivity problems appeared to persist throughout certain stays, including a complete lack of internet for over 36 hours for some guests. Though a few reviews mentioned good WiFi, many pointed out unstable connections and unreliable service in the rooms. Overall, the WiFi situation at the hotel seems inconsistent with both satisfactory and problematic experiences noted.
The pool at Swiss Lenana Mount Hotel offers mixed experiences for guests. Nestled on the rooftop, it provides a lovely spot to cool off in the evening while enjoying scenic views. However, several reviewers noted that the pool area doesn't live up to its pictures and feels uninviting. It is often described as cold and sometimes half-filled with water, making it difficult to enjoy a swim. Cleanliness issues are also recurring with many guests finding the pool dirty and the surrounding facilities somewhat shabby. Overall, while the rooftop location adds appeal, the pool's condition and water temperature leave much to be desired.
Location Show Map
Location
The hotel's neighborhood is quiet and centrally located, providing a safe environment with landmarks like the Kenyan Ministry of Defense and the Chinese Embassy nearby. Its location allows guests to enjoy a short, unobstructed commute to the city center while benefitting from the serene atmosphere.
Additionally, visitors note that the hotel is not situated in heavily trafficked areas, making it an ideal retreat after a day exploring Nairobi. The rooftop city view is an added bonus that many guests appreciate. Combined with friendly staff and a convenient reception, the Swiss Lenana Mount Hotel's location stands out as one of its most positive attributes.
Breakfast
The buffet breakfast garnered accolades for its quality and the cozy, welcoming atmosphere of the restaurant. Guests enjoyed the variety of breakfast items, including fruits, pancakes, baked buns, cookies, yogurts and cornflakes, as well as the soothing porridge for Chinese palates.
Service at breakfast is often highlighted as top-notch and the helpfulness and cheerful demeanor of the staff added a positive touch to the dining experience. While the breakfast area is spacious and offers a constant supply of food, a few guests noted areas for improvement, such as a limited selection of bread and occasionally below-standard offerings.
Overall, despite some minor criticisms, the breakfast at Swiss Lenana Mount Hotel is largely seen as a delicious, varied and enjoyable start to the day, contributing significantly to a pleasant stay.
Dinner
Rooms
The beds are frequently highlighted as being particularly comfortable, contributing to a cozy atmosphere that some guests found difficult to leave. Additionally, the rooms are described as environmentally friendly and well-stocked, ensuring that guests have everything they need for a pleasant stay.
While the rooms are generally considered to provide good value for money, some reviews mention that they are not exceptionally luxurious or superior. There are occasional mentions of issues such as inconsistent hot water and some minor wear and tear, such as scratched sinks and peeling mirrors. A lack of closets in some rooms has also been noted.
Guests particularly enjoy the spacious rooms with beautiful bathrooms and appreciate the tranquility provided by quiet, clean environments. Those who had the opportunity to stay in deluxe rooms were thrilled with panoramic city views and large floor-to-ceiling windows, enhancing their experience of Nairobi.
Overall, those who prioritize comfort, cleanliness and a good range of in-room amenities will find Swiss Lenana Mount Hotel rooms to be a satisfactory choice.
Beds
However, not all feedback is positive. A significant number of guests found the beds to be uncomfortably hard, comparing them to wooden planks or describing the mattresses as thin and firm. Despite this, the overall consensus indicates that when it comes to bed comfort, many guests do have a cozy and pleasant experience at the hotel.
Cleanliness
Several guests mentioned that the rooms are large and extremely clean with excellent hygiene being a consistent theme. The cleanliness extends to the facility at large with numerous positive remarks about the general cleanliness and well-maintained appearances creating a welcoming atmosphere. However, there are occasional concerns about the upkeep of some areas, such as common areas and the swimming pool, not meeting the same high standards.
Despite some mentions of noisy rooms, insects and the need for room upgrades and better furniture, most guests still found the cleanliness and the efforts of the housekeeping staff commendable. The property appears modern and new, offering clean and cozy rooms, proving that cleanliness remains a strong point at Swiss Lenana Mount Hotel.
Staff
Guests appreciate the staff's promptness in addressing complaints and fulfilling wishes, often exceeding expectations with their personalized and detail-oriented service. The hotel's warm and welcoming atmosphere is further enhanced by the cheerful, smiling and attentive demeanor of the staff, providing a great welcome to the hotel.
The excellent service extends beyond just a friendly attitude; it is accompanied by an efficient and professional approach that ensures a comfortable and secure stay for all guests. Overall, the staff's positive attitude and dedication to high-quality service significantly contribute to the hotel's appeal, making it a recommendable choice for those seeking a pleasant and accommodating experience.
Wi-Fi
Pool
Yes, Swiss Lenana Mount Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Swiss Lenana Mount Hotel.
No, Swiss Lenana Mount Hotel doesn't allow dogs.
Yes, parking facilities are available at Swiss Lenana Mount Hotel.
Yes, Swiss Lenana Mount Hotel has a gym.
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