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Summary of reviewsThe Swiss-Belhotel Napier receives overall positive feedback, especially for its prime location that places guests in close proximity to Napier's key attractions. Visitors appreciate the convenience of being mere minutes away from the beach, shopping centers and various dining options, making it an ideal base for exploring the city.
The modern and stylish design of the hotel leaves a strong impression with well-maintained, spacious rooms that are both clean and beautifully decorated. Guests frequently highlight the large, comfortable beds and quality amenities, such as rain showers and minibars, contributing to a relaxing and luxurious stay.
Staff members are consistently praised for their friendliness, professionalism and exceptional service. Notable mentions of individuals like Amanda and James, who go above and beyond to ensure guest satisfaction, add to the welcoming atmosphere of the hotel.
The breakfast experience has mixed reviews but is generally positive. Many guests describe it as delicious with the chef's willingness to accommodate special requests being a standout feature. However, some inconsistencies in the breakfast offerings and service were noted.
Dinner at the hotel also garners mixed reactions. While the quality of the meals is well-received, the limited operating days and restricted menu options are points of contention. Despite these drawbacks, the restaurant is praised for its lovely and beautifully prepared dishes.
WiFi service is largely satisfactory with most guests finding it fast and reliable, though some encountered issues with access. The gym, although a valued feature, has room for improvement in terms of air conditioning and basic amenities.
Families find the hotel accommodating with spacious rooms and amenities that cater well to parents and children. The parking options, including secure underground parking and free street parking on weekends, provide convenience and peace of mind for those traveling by car.
Overall, Swiss-Belhotel Napier offers a blend of comfort, style and convenience, making it a favored choice for visitors to Napier. Its central location, excellent service and modern amenities contribute to a widely positive guest experience, despite a few areas needing improvement. Show more
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Categories
Luxury Hotel
As the first international 5-star premium boutique hotel in Napier, it offers spacious and stylish guest rooms and suites with a modern Art Deco feel. Amenities include a bar and lounge area, a fully-equipped fitness centre, and Saffron Social Kitchen showcasing New Zealand cuisine.
Hotel Taking Steps Towards Sustainability
Swiss-Belhotel Napier has received a rating for its eco-friendliness. The hotel is noted for its commitment to environmental considerations in its operations.
Dog Friendly Hotel
This hotel allows dogs and cats of any size in designated rooms for an additional fee. They provide food and water bowls in the room, showing consideration for pet needs. It is a full-service hotel, offering more amenities than smaller establishments.
Business Hotel
This hotel is listed as offering amenities suitable for business travelers.
Hotel with Parking
Swiss-Belhotel Napier features parking facilities for guests. The hotel's location in Napier provides easy access to the city's attractions, and the parking area is well-maintained and secure.
Accessible Hotel
This hotel offers facilities for disabled guests. Specific room types, such as the Swiss-SuperSuite One Bedroom, include accessibility features like a hand-held showerhead.
Hotel with Gym
This hotel includes a gym for guests seeking to maintain their fitness routine while traveling. It is conveniently located in Napier.
4-Star Hotel
This 4-star hotel offers a convenient location within walking distance to the beach, playground, shops, and restaurants. The hotel provides comfortable accommodations. It is well-suited for both leisure and business travelers.
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Room Types
Swiss-SuperSuite Two BedroomThis suite has a satellite TV and seating area.
Deluxe RoomThis double room has a electric kettle and air conditioning.
Deluxe StudioOffering free toiletries and bathrobes, this studio includes a private bathroom with a shower and a hairdryer. The air-conditioned studio offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
Swiss-SuperSuite One Bedroom This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
Deluxe Premium StudioThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.
Swiss-SuperStudio The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
The Swiss-Belhotel Napier boasts a highly praised location that guests find incredibly convenient for exploring the city. A mere five-minute walk places visitors in the heart of Napier, making it easy to access the city's attractions and amenities. The hotel is centrally situated, offering close proximity to the beach, shopping centers, restaurants and major supermarkets like PaknSave, which is conveniently located right across the road.
Guests repeatedly highlight the excellent central location, which ensures that most of Napier's points of interest are within easy walking distance. This includes the shops, cafes, restaurants, the Saturday market and the coastal esplanade. The hotel itself is described as modern, clean and stylish with spacious rooms and excellent parking facilities.
The convenience of being able to walk to the town center and the waterfront is a recurring theme in the reviews, making it an ideal spot for those looking to explore Napier on foot. Despite being slightly on the fringes of the central business district, the hotel's location is still highly accessible to the main attractions.
The Swiss-Belhotel Napier offers a perfect blend of location, comfort and accessibility, making it a well-regarded choice for visitors interested in exploring everything Napier has to offer.
Breakfast
Swiss-Belhotel Napier offers a mix of experiences when it comes to their breakfast service. Many guests have praised the breakfast, describing it as lovely, delicious and fantastic. The chef's personal touch has been highlighted positively with one guest noting the chef's willingness to prepare special requests like omelettes. A number of reviews also compliment the continental breakfast, describing it as nice and adequate in selection.
However, not all feedback is glowing. Some guests found the breakfast spread to be limited and mediocre, particularly noting the lack of fresh fruit and variety. The breakfast buffet has been criticized for sometimes being cold and not worth the price. While several reviews mentioned disorganized staff and chaotic breakfast service during busy times, others found the food to be great despite the limited selection.
On the pricing front, some guests felt the breakfast was too expensive for what was offered with comments on it being not value for money. Yet, there are also positive remarks about the breakfast being worth it, indicating mixed opinions on the cost.
Overall, while there are a few areas of improvement, many guests have enjoyed their breakfast experience at Swiss-Belhotel Napier, particularly appreciating the friendly chef and the quality of food when it is available fresh and well-prepared.
Dinner
Nestled in a wonderful central location with friendly staff and a charming art deco theme, Swiss-Belhotel Napier offers a dining experience that has garnered mixed reviews. On the positive side, the restaurant is praised for its delicious meals with many guests describing their dinners as lovely and beautifully prepared. Exceptional dishes such as the rib eye and fillet have left a lasting impression with the chef's skills earning high remarks.
However, guests have also encountered several drawbacks. The restaurant's limited operating days—typically only open from Monday to Thursday—has disappointed many. The frequent closure of both the bar and the restaurant, especially on weekends, has been a common frustration, forcing guests to seek dining alternatives outside the hotel. Even when open, the dinner menu has been noted to be limited, lacking options for children and considered plain by some.
Service at dinner has also faced criticism with instances of slow service and unhelpful staff reported. Additionally, some guests found the restaurant area uncomfortable due to heating issues.
Overall, while the quality of the meals at Swiss-Belhotel Napier can be outstanding, potential diners should be prepared for limited availability and occasional service hiccups.
Rooms
At Swiss-Belhotel Napier, rooms receive high praise for their generous size, modern amenities and stylish design. Guests frequently highlight the spaciousness with many noting the rooms are exceptionally large, making them comfortable and inviting. The decor is consistently described as beautiful and modern, often incorporating stylish and functional design elements that enhance the overall experience.
Cleanliness is another strong point with numerous reviews mentioning the immaculate condition of the rooms and modern facilities. Additionally, the rooms are well-appointed, featuring large, comfortable beds, spacious bathrooms and quality amenities like rain showers and minibars. Many rooms offer impressive views and quiet, peaceful environments, contributing to a relaxing stay.
While a few minor inconveniences were noted, such as the absence of certain kitchen amenities and occasional noise, these do not significantly detract from the overwhelmingly positive feedback. Overall, Swiss-Belhotel Napier delivers a luxurious and comfortable accommodation experience with a modern flair, satisfying guests with its spacious, clean and beautifully decorated rooms.
Beds
Nestled in the charming town of Napier, the Swiss-Belboutique boasts a range of accommodations that receive high praise for their beds and bedding. A significant number of guests describe the beds as very comfortable, spacious and super comfy, making for a restful night's sleep. The stunningly outfitted rooms feature plush and cosy beds with fresh, quality linens, creating an inviting atmosphere for relaxation.
Most visitors report that the beds are not only large but also come with lovely pillows, echoing the sentiment of overall comfort and care in the hotel's attention to detail. However, it's worth noting that some guests encountered firmness levels that may not suit everyone's preferences with a few describing the beds as too hard or firm. Pillow preferences varied as well with some finding them flat or too firm, though many found them lovely and just right.
Despite a few mixed reviews on the firmness, the prevailing sentiment reflects overall satisfaction with the bedding quality. The Swiss-Belhotel Napier clearly makes an effort to ensure guests enjoy a comfortable stay, offering a blend of plush, large beds that cater to a good night's sleep.
Cleanliness
Swiss-Belhotel Napier stands out as a remarkably clean and modern hotel, consistently praised for its impeccable hygiene standards. The hotel's contemporary style and well-maintained facilities leave a lasting impression on guests who note that the rooms, bathrooms and common areas are not only spotless but also fresh and inviting.
Guests frequently commend the rooms for being spacious, tidy and beautifully decorated with the modern amenities further enhancing their comfort. It's evident that both the property and individual accommodations are kept in pristine condition, providing a comfortable and aesthetically pleasing environment for visitors.
The staff, particularly the cleaners, are often described as pleasant and efficient, ensuring that rooms are cleaned thoroughly and regularly—although a few reviews did mention inconsistencies in housekeeping.
Overall, the cleanliness and upkeep of Swiss-Belhotel Napier receive high marks from guests, contributing significantly to their pleasant and comfortable stay. Despite minor issues occasionally noted, the general consensus highlights a high level of satisfaction with the hotel's modern, clean and well-maintained environment.
Staff
The staff at Swiss-Belhotel Napier consistently receive high praise for their friendliness, professionalism and exceptional service. Guests frequently mention that the team is welcoming, accommodating and highly informative, making them feel at home from the moment they arrive. Both the reception and cleaning staff are often highlighted for their attentiveness and willingness to go above and beyond to assist with any needs. Particular staff members like Amanda and James are noted for their helpfulness and exceptional service, while others like Karen on reception receive individual accolades for their kindness and dedication.
Guests commend the staff for maintaining a warm and engaging atmosphere and they appreciate the team's consistent efforts to ensure a pleasant stay. Whether it's the knowledgeable front desk, the efficient check-in process or the lovely interactions with the chef, the overall service is described as superb. Even in challenging circumstances, the staff manage to deliver top-notch hospitality, leaving a lasting positive impression. Despite a few isolated incidents of poor service, the majority of reviews reflect highly on the team's ability to provide a welcoming and professional experience.
Wi-Fi
Swiss-Belhotel Napier has received mixed feedback regarding its WiFi services. Guests generally found the WiFi to be excellent, describing it as good and even fast. The availability of free WiFi is a noted convenience with some mentioning that the WiFi quality was very satisfactory during their stay. The hotel also offers Chromecast, adding to the positive internet experience.
However, not all experiences were without issues. Some guests reported trouble accessing the Internet and there were mentions that the WiFi password was not always provided. Despite these isolated incidents, the overall impression of the WiFi service remains positive.
Gym
The gym at Swiss-Belhotel Napier appears to be a mixed experience for guests. On the positive side, it is appreciated that the hotel offers a gym and many found it to be a nice extra feature. Guests have also noted that the gym is well-equipped with necessary facilities and its availability 24 hours a day is convenient and generally well-received.
However, there are several areas where the gym falls short. A repeated concern is the lack of air conditioning, which was consistently noted as not working. Additionally, the gym lacks some basic amenities such as towels, water and cleaning gear like sprays or wipes. There is also feedback about the gym being a small, windowless space that does not match the pictures shown online, along with occasional noise issues affecting nearby rooms. The gym also lacks a functional TV and guests had to deal with somewhat cumbersome access protocols after 9 PM.
Overall, while the gym is a valued feature of the hotel, improvements in the maintenance and provision of basic amenities would significantly enhance the guest experience.
Beach
The Swiss-Belhotel Napier enjoys a prime location that boasts easy access to a variety of attractions. Guests appreciate the convenience of a short and pleasant walk to shops, restaurants and, most notably, the beach. The beach is very close with some noting it is just a two-minute walk or drive away. The beachfront is about a ten-minute walk, contributing to the hotel's appeal for leisurely strolls. Additionally, a nearby pathway offers another easy route to enjoy the sea. This proximity to both the city center and Napier Beach makes the hotel an attractive choice for those looking to explore the area without the need for extensive travel.
Parking
Nestled in the heart of Napier, the Swiss-Belboutique offers guests a range of parking options, catering to a variety of needs. Secure and well-maintained parking is a consistent highlight, ensuring peace of mind for those traveling with valuable vehicles or bikes. The convenience of underground parking, priced at $15 per day, is often appreciated, even if the fee itself is a point of contention for some.
Despite the added cost, many guests find the garage spaces reasonable and the overall experience of parking easy and hassle-free. For those looking to avoid the fee, the availability of free on-street parking, particularly on weekends, is a pleasant surprise and a handy alternative.
The underground spaces, although occasionally tight or challenging due to the steep entrance, are recognized for their safety features, making them a reliable option for overnight stays.
Ultimately, while some travelers express frustration over the additional parking charges and occasional lack of clear signage, the general consensus leans towards a positive parking experience. The Swiss-Belhotel Napier thus balances convenience with security, making it a considerate choice for visitors driving into the city.
Family
Swiss-Belhotel Napier stands out as a top choice for families seeking a comfortable stay. The rooms, praised for their spaciousness, are particularly well-suited for families with separate bedrooms and a great layout that caters to both parents and children. Families of four will find the accommodations ideal with many reviewers noting that the ample space and clean facilities contribute to a pleasant stay. Kids and parents alike can enjoy amenities such as Netflix and the hotel's design ensures that family experiences are both comfortable and convenient.
The hotel is described as family-friendly with features that make it a suitable option for those traveling with children. However, some guests point out a lack of kids options on the menu, which could be a consideration for families planning their meals. Despite this, breakfast offerings have been well-received with specific mentions of breakfast for the kids as a positive aspect.
In summary, Swiss-Belhotel Napier garners praise for its spacious and clean family rooms, making it a great choice for a family-centric stay, especially for those who prioritize comfort and a family-oriented atmosphere.
5 Star
Swiss-Belhotel Napier receives a mix of feedback regarding its five-star status with several guests expressing that it does not meet the expectations of a five-star hotel. However, many aspects of the property are praised. The price point is considered good, providing luxurious accommodation with a more reasonable cost. Guests appreciate the hotel's superb experience and exceptional stays, highlighting the great decor, luxury fittings and an absolutely luxurious setup. The location is also noted to be very good, situated right in the heart of Napier with excellent customer service and 5-star facilities.
The hotel's new and fresh feel adds to its appeal, along with it being clean and offering a pleasant aesthetic. On the downside, some amenities such as room service and elevators are missing and some guests found the pillows uncomfortable despite the comfortable beds. While it may not fully meet the standards of a five-star establishment, it still provides fabulous boutique accommodation with noteworthy features.
Business
Swiss-Belhotel Napier is an excellent choice for business travelers, boasting a reputation for being perfectly suited to work-related stays. Its central location is an asset, making it an ideal spot for business meetings and easily accessible on foot from various work locations. The hotel is praised for its fast and reliable Wi-Fi, a crucial feature for any corporate stay.
With a business-friendly environment and modern, clean rooms, the hotel provides a comfortable space conducive to productivity. Meeting rooms receive high marks for their quality, adding to the convenience for weekday business travelers. Despite some issues with parking, the overall offering seems perfectly tailored for professionals, ensuring a smooth and efficient stay.
Accessible
Swiss-Belboutique Napier offers several notable features for guests with disabilities. The hotel ensures that lifts are easily accessible from the entrance, facilitating smooth movement throughout the facility. Additionally, the presence of accessible parking adds to the convenience for those arriving by car. Guests have been accommodated with accessible rooms. However, occasional issues include only one lift functioning and a garage design that may pose difficulties for taller vehicles. Despite these minor drawbacks, the overall accessibility of the hotel seems well-considered and generally satisfactory.
Luxury
The Swiss-Belhotel Napier is a prime destination for those seeking a luxurious experience. Guests consistently remark on the very luxurious vibe that permeates the hotel, often noting that it exceeds expectations in terms of luxury accommodation. The rooms are described as incredibly large and luxurious, especially considering the price and the decor throughout the hotel adds to its classy and well-presented atmosphere.
The establishment is modern and stylish, marrying contemporary touches with five-star quality. Excellent facilities contribute to a very comfortable stay, enhancing the overall luxury feel. The accommodations are frequently referred to as luxury suites, further emphasizing the level of opulence guests can expect. Overall, the Swiss-Belhotel Napier delivers a luxurious, modern stay that sets a high standard among its peers.
Dog Friendly
Swiss-Belhotel Napier offers a warm welcome to furry companions, garnering praise as a very dog friendly establishment. Guests highlight its pet friendly policies and staff with many mentioning how much their pups enjoyed their stay. The hotel impresses with its ability to accommodate pets seamlessly, allowing guests to bring their dogs along without any issues.
There is, however, an additional pet fee with some reviews noting a charge of either $100 or $150 for their dogs. Despite this, the overall sentiment remains positive with the convenience and the joy of being able to travel with pets outweighing the extra cost for many.
The hotel's location is also appreciated, providing a pet friendly area which enhances the experience for both guests and their four-legged friends. Overall, Swiss-Belhotel Napier stands out as an excellent choice for travelers looking to stay in a pet accommodating and welcoming environment.
No, Swiss-Belhotel Napier doesn't have any pool.
No, a spa isn't available at Swiss-Belhotel Napier.
Yes, Swiss-Belhotel Napier welcomes dogs.
Yes, parking facilities are available at Swiss-Belhotel Napier.