Novotel Southampton is a well-located hotel that is ideal for both business and leisure travelers. Guests have praised the hotel's proximity to the West Quay shopping center, dining options and attractions. The staff is friendly and helpful and the hotel is clean and comfortable. However, some guests had mixed experiences with the breakfast, beds and swimming pool. While some found the breakfast to be delicious and varied, others complained of limited choices and high prices. Similarly, some guests found the beds to be extremely comfortable, while others found them to be too hard or uncomfortable. The swimming pool received mixed reviews with some guests finding it to be a highlight of their stay, while others found it to be too small and dirty. Overall, Novotel Southampton is a family-friendly hotel that offers a comfortable stay for families with kids.