AC Hotel by Marriott New York Downtown
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Summary of reviewsAC Hotel by Marriott New York Downtown is nestled in the heart of the Financial District, making it a prime location for both business travelers and tourists. Its close proximity to major landmarks like Wall Street, the Brooklyn Bridge and the 9/11 Memorial, as well as various subway lines, allows guests to explore the city with ease. The picturesque views of the East River, nearby piers and the South Street Seaport add to the hotel's appeal, offering a tranquil escape from the bustling city.
The hotel's modern amenities, cleanliness and friendly staff are consistently praised. Rooms, while sometimes noted as small, are stylish, well-equipped and offer stunning city or river views. Comfortable beds, contemporary design and functional amenities contribute to a positive stay. Cleanliness is generally lauded, though some inconsistencies in housekeeping were noted.
While breakfast at the hotel receives mixed reviews with some guests appreciating the quality and staff service, others found the price high and the variety limited. Despite these issues, the overall sentiment regarding the hotel’s offerings remains positive.
The WiFi service is reliable and fast, adding convenience for those looking to stay connected. The hotel’s gym, despite a minor issue with air conditioning, is considered a satisfactory feature for everyday workouts. Parking, however, is a significant concern with the lack of on-site options and unclear unloading zones causing frustration for many guests.
Family-friendly accommodations are available, though space can be tight for longer stays. The hotel’s strategic location and well-maintained rooms make it a viable option for families. Beds at the hotel receive high praise for their comfort, contributing to a restful night's sleep.
The AC Hotel by Marriott New York Downtown is seen as providing an excellent four-star experience with great value for money. Its modern design, comfortable beds and well-thought-out amenities often exceed guests' expectations. Business travelers will find the hotel particularly suitable, given its quiet environment, business facilities and professional staff. Overall, its central location, combined with quality service and amenities, makes it a favorable choice for a well-rounded New York experience.
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The hotel's modern amenities, cleanliness and friendly staff are consistently praised. Rooms, while sometimes noted as small, are stylish, well-equipped and offer stunning city or river views. Comfortable beds, contemporary design and functional amenities contribute to a positive stay. Cleanliness is generally lauded, though some inconsistencies in housekeeping were noted.
While breakfast at the hotel receives mixed reviews with some guests appreciating the quality and staff service, others found the price high and the variety limited. Despite these issues, the overall sentiment regarding the hotel’s offerings remains positive.
The WiFi service is reliable and fast, adding convenience for those looking to stay connected. The hotel’s gym, despite a minor issue with air conditioning, is considered a satisfactory feature for everyday workouts. Parking, however, is a significant concern with the lack of on-site options and unclear unloading zones causing frustration for many guests.
Family-friendly accommodations are available, though space can be tight for longer stays. The hotel’s strategic location and well-maintained rooms make it a viable option for families. Beds at the hotel receive high praise for their comfort, contributing to a restful night's sleep.
The AC Hotel by Marriott New York Downtown is seen as providing an excellent four-star experience with great value for money. Its modern design, comfortable beds and well-thought-out amenities often exceed guests' expectations. Business travelers will find the hotel particularly suitable, given its quiet environment, business facilities and professional staff. Overall, its central location, combined with quality service and amenities, makes it a favorable choice for a well-rounded New York experience.
Accessible Hotel
AC Hotel by Marriott New York Downtown has ADA rooms with various configurations including king or two double beds with roll-in showers.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled in the heart of the Financial District, the AC Hotel by Marriott New York Downtown is applauded for its prime location that caters to both business travelers and tourists. It offers exceptional proximity to major landmarks such as Wall Street, the Brooklyn Bridge and the 9/11 Memorial, all of which are conveniently within walking distance. The hotel is also very close to various subway lines, making it easy to navigate to other parts of New York City.
The picturesque views of the East River and nearby piers, as well as opportunities for ferry rides and scenic walks along the waterfront, add to the hotel’s appeal. Guests appreciate the quiet and safe neighborhood, despite its central position in bustling Lower Manhattan. The South Street Seaport and Pier 17 further enrich the location with their dining and entertainment options, providing a local escape from the typical tourist-heavy areas.
Staying here also means you are just a short stroll away from numerous restaurants, bars and shops. The neighborhood is described as lively yet calm, offering a perfect balance for those who prefer to stay out of the chaotic zones like Times Square. The proximity to the Staten Island Ferry and easy access to public transportation ensure that guests can explore the entire city with ease.
The AC Hotel by Marriott is not just about location; it also impresses with its modern amenities, cleanliness, friendly staff and spacious rooms, some of which offer stunning city or river views. Whether in town for work or sightseeing, the hotel's strategic spot makes it a favorable choice for a well-rounded New York experience.
At the AC Hotel by Marriott New York Downtown, guest opinions on breakfast are considerably mixed. Many guests found the breakfast to be of good quality, appreciating its ability to start the day on a positive note. Items like freshly made-to-order omelettes and quality ingredients such as nice bread with butter and marmalade were highlighted positively. The friendly and helpful breakfast staff also received commendation from some patrons.
However, there are significant concerns regarding the value and variety of the breakfast offerings. Numerous guests felt that the $25 per person price tag was exorbitant for what was provided with several reviews mentioning the lack of variety and the limited options available. Some noted issues with restocking, leaving breakfast items consistently half empty. The absence of vegan and more substantial vegetarian options was also a point of contention.
Additionally, some guests pointed out that the breakfast could be underwhelming, sometimes served cold and the seating arrangements were insufficient. The breakfast service being set in the lobby and occasional sightings of ants further marred the experience for a few visitors. There were complaints about the breakfast staff being slow and unwelcoming and for those who had paid for breakfast in advance, instances of confusion about whether it was included.
In summary, while the breakfast has its highlights, particularly in quality and staff service, recurring issues with value, variety and service consistency overshadowed many guests' experiences.
AC Hotel by Marriott New York Downtown offers a mixed experience in terms of room sizes but consistently delivers on modern aesthetics and cleanliness. The rooms, although frequently described as small, are noted for being stylish, well-equipped and comfortable. Despite the compact sizes, typical for New York City, many guests found them adequate and appreciated features such as comfortable beds, large windows providing excellent views of the East River or the city and modern amenities including USB ports, coffee makers and large TVs.
Cleanliness is a highlight with numerous mentions of rooms being spotless and well-maintained. Some guests did, however, face inconsistencies with housekeeping with cleanings sometimes only done upon request or not up to expected standards. The contemporary design of the rooms, combined with functional features like modern bathrooms, also earned praise.
Rooms generally lack substantial storage, which can be problematic for longer stays and some guests felt a need for better soundproofing and ventilation with windows that do not open. Nevertheless, the beautiful views, especially from higher floors and comfortable beds contribute significantly to a positive stay.
Overall, while space might be a constraint, the hotel's clean, modern rooms with thoughtful amenities and great views make it a good option for travelers seeking a convenient and comfortable stay in the Financial District of New York City.
The beds at AC Hotel by Marriott New York Downtown have garnered high praise from guests who describe them as super comfortable, phenomenal and very comfy. The large and well-kept mattresses, along with comfortable bedding, contribute to a restful night's sleep, which is particularly appreciated after a day of exploring the city. Guests frequently highlight the comfort of the pillows and blankets as well.
While some reviewers noted that the beds made a loud cracking noise or were too soft, these are minor grievances in comparison to the overarching satisfaction with the beds' comfort. There are mentions of beds being narrow for two people and some instances of the mattresses needing replacement, but these issues were less common.
Overall, the consistent feedback points to an excellent sleeping experience with clean, comfortable beds being a standout feature, further complemented by the great room conditions and efficient service.
The AC Hotel by Marriott New York Downtown receives mixed feedback regarding cleanliness. On the positive side, many guests consistently highlight the hotel as very clean and well-maintained with aesthetically pleasing rooms and modern facilities. Frequent praise goes to the efficient daily housekeeping, clean linens and spotless public areas such as the lobby. Additionally, guests often describe the rooms as comfortable and visually appealing with some offering fantastic views and spacious layouts.
However, some reviews point out areas that need improvement. Issues like inconsistencies in daily room cleaning, dusty corners and stained sheets have been noted. Bathrooms, in particular, appear to be a recurring problem with occasional reports of subpar cleanliness, dirty shelves and minor plumbing issues. There have also been isolated incidents where rooms were not cleaned promptly or only every few days due to hotel policy changes during the COVID-19 pandemic.
Overall, while many guests are satisfied and impressed with the hotel's cleanliness, consistent cleaning standards and attention to detail are areas that could use some enhancement. The hotel's modern charm and convenient location near tourist attractions continue to be strong selling points, even as housekeeping experiences vary.
Guests at the AC Hotel by Marriott New York Downtown frequently commend the hotel's staff for their friendliness, professionalism and helpfulness. Many reviews highlight the exceptional kindness and attentiveness of the team with particular mentions of front desk personnel such as Jen, who provided a welcoming and efficient check-in experience. The hotel staff is described as courteous and eager to assist, often going above and beyond to accommodate guest requests, including early check-ins and late check-outs.
Despite a few instances of criticism regarding the reception's communication and service, the overall sentiment remains overwhelmingly positive. The housekeeping and cleaning staff are also praised for their responsiveness and diligence. Guests appreciated the multilingual staff, the free luggage storage and the attentive service from specific team members who addressed their concerns effectively.
Whether it was the helpful tips provided by staff, the seamless check-in process or the warm greetings upon arrival, the AC Hotel by Marriott New York Downtown's staff consistently delivered a high level of service that enhanced guests' overall experience.
When visiting the AC Hotel by Marriott New York Downtown, guests have had mixed experiences with the hotel's WiFi service. Many reviews highlight the reliability and good quality of the WiFi with descriptors such as "quick," "reliable," and "excellent." Access to Netflix and Amazon Prime adds to the convenience for those looking to stream content. Guests appreciate the free WiFi, noting that in general, the connection is fast and dependable.
However, some visitors have encountered issues, mentioning weak signals and occasional network lag, particularly during peak hours. Despite these occasional hiccups, the consensus leans towards an overall positive experience with the hotel's internet service.
The gym at AC Hotel by Marriott New York Downtown has been noted for its modern and 24-hour accessibility. Reviews generally describe it as well-equipped and acceptable for everyday workouts with some guests appreciating the availability of new gym facilities. However, a few reviews mentioned that the air conditioning was set too low, making workouts excessively cold and sometimes leading to avoidance of the gym. Though some guests preferred a more equipped gym, the overall feedback portrays the fitness facilities as a satisfactory feature of the hotel.
The reviews highlight significant concerns regarding parking at the AC Hotel by Marriott New York Downtown. Guests frequently mention the lack of on-site parking and the absence of unloading zones in front of the hotel. Several reviews note the inconvenience of parking being located far away, typically three streets over and emphasize the lack of valet service. Some guests were particularly frustrated by receiving fines while unloading luggage due to the unclear and confusing parking information.
However, there are occasional mentions of easy parking on weekends and the availability of valet parking at an extra cost, though these comments are less prevalent. Overall, potential visitors should be aware that parking arrangements are not straightforward and could entail additional expenses. It is advisable to plan ahead for these challenges to avoid any unnecessary inconvenience.
The 'AC Hotel by Marriott New York Downtown' offers family-friendly accommodations that cater to various needs, especially for those traveling with young children. Many guests have appreciated the availability of cots and pack-and-plays for babies, though some noted that there could be delays in having these ready upon arrival. The hotel’s strategic location is a strong point for families visiting, making it convenient to explore the city.
Reviews indicate that while the rooms are consistently well-maintained and set for arrival, space can be tight, particularly for families of four on longer stays. Nevertheless, children seem to enjoy their time at the hotel with some families having described their experience as perfect from A to Z. Although guests on longer visits pointed out the necessity of regular room cleaning to meet family needs, overall, the hotel’s family-oriented services and facilities have been well received.
Guests of AC Hotel by Marriott New York Downtown report that the hotel provides an excellent four-star experience, often exceeding expectations in terms of value for money. The hotel stands out for its modern design and comfortable beds, receiving praise for delivering superbly organized service and a satisfying array of amenities for the price. The ambiance is noted to match what one would expect from a four-star establishment, contributing to the overall perception of good cost-benefit and fair pricing. Many guests highlight the excellent price-quality ratio, deeming it a good value for money, especially for New York City. The hotel’s pricing is considered fair and reasonable, aligning well with the level of services offered. Despite some critiques about the lack of daily room service and in-room amenities, the overall feedback remains positive with the hotel's central location being an added advantage.
AC Hotel by Marriott New York Downtown is an excellent choice for business travelers visiting the Financial District. The hotel is centrally located and offers easy access to the subway, making it well connected to the rest of the city. Guests have praised its quiet and clean environment, which is conducive to both work and rest. The venue boasts substantial business facilities, including a large business center, conference rooms and areas specifically designed for work, such as a comfortable lounge and quiet working spaces.
Business travelers will appreciate the professional and helpful staff, as well as the hotel's commitment to providing good Wi-Fi for working. The option of made-to-order omelettes for breakfast adds a personalized touch to the guests' morning routine. Whether traveling for business or leisure, the AC Hotel offers a structure and location that can accommodate various needs, making it a well-rounded option for anyone visiting New York for work purposes.
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Location
The picturesque views of the East River and nearby piers, as well as opportunities for ferry rides and scenic walks along the waterfront, add to the hotel’s appeal. Guests appreciate the quiet and safe neighborhood, despite its central position in bustling Lower Manhattan. The South Street Seaport and Pier 17 further enrich the location with their dining and entertainment options, providing a local escape from the typical tourist-heavy areas.
Staying here also means you are just a short stroll away from numerous restaurants, bars and shops. The neighborhood is described as lively yet calm, offering a perfect balance for those who prefer to stay out of the chaotic zones like Times Square. The proximity to the Staten Island Ferry and easy access to public transportation ensure that guests can explore the entire city with ease.
The AC Hotel by Marriott is not just about location; it also impresses with its modern amenities, cleanliness, friendly staff and spacious rooms, some of which offer stunning city or river views. Whether in town for work or sightseeing, the hotel's strategic spot makes it a favorable choice for a well-rounded New York experience.
Breakfast
However, there are significant concerns regarding the value and variety of the breakfast offerings. Numerous guests felt that the $25 per person price tag was exorbitant for what was provided with several reviews mentioning the lack of variety and the limited options available. Some noted issues with restocking, leaving breakfast items consistently half empty. The absence of vegan and more substantial vegetarian options was also a point of contention.
Additionally, some guests pointed out that the breakfast could be underwhelming, sometimes served cold and the seating arrangements were insufficient. The breakfast service being set in the lobby and occasional sightings of ants further marred the experience for a few visitors. There were complaints about the breakfast staff being slow and unwelcoming and for those who had paid for breakfast in advance, instances of confusion about whether it was included.
In summary, while the breakfast has its highlights, particularly in quality and staff service, recurring issues with value, variety and service consistency overshadowed many guests' experiences.
Rooms
Cleanliness is a highlight with numerous mentions of rooms being spotless and well-maintained. Some guests did, however, face inconsistencies with housekeeping with cleanings sometimes only done upon request or not up to expected standards. The contemporary design of the rooms, combined with functional features like modern bathrooms, also earned praise.
Rooms generally lack substantial storage, which can be problematic for longer stays and some guests felt a need for better soundproofing and ventilation with windows that do not open. Nevertheless, the beautiful views, especially from higher floors and comfortable beds contribute significantly to a positive stay.
Overall, while space might be a constraint, the hotel's clean, modern rooms with thoughtful amenities and great views make it a good option for travelers seeking a convenient and comfortable stay in the Financial District of New York City.
Beds
While some reviewers noted that the beds made a loud cracking noise or were too soft, these are minor grievances in comparison to the overarching satisfaction with the beds' comfort. There are mentions of beds being narrow for two people and some instances of the mattresses needing replacement, but these issues were less common.
Overall, the consistent feedback points to an excellent sleeping experience with clean, comfortable beds being a standout feature, further complemented by the great room conditions and efficient service.
Cleanliness
However, some reviews point out areas that need improvement. Issues like inconsistencies in daily room cleaning, dusty corners and stained sheets have been noted. Bathrooms, in particular, appear to be a recurring problem with occasional reports of subpar cleanliness, dirty shelves and minor plumbing issues. There have also been isolated incidents where rooms were not cleaned promptly or only every few days due to hotel policy changes during the COVID-19 pandemic.
Overall, while many guests are satisfied and impressed with the hotel's cleanliness, consistent cleaning standards and attention to detail are areas that could use some enhancement. The hotel's modern charm and convenient location near tourist attractions continue to be strong selling points, even as housekeeping experiences vary.
Staff
Despite a few instances of criticism regarding the reception's communication and service, the overall sentiment remains overwhelmingly positive. The housekeeping and cleaning staff are also praised for their responsiveness and diligence. Guests appreciated the multilingual staff, the free luggage storage and the attentive service from specific team members who addressed their concerns effectively.
Whether it was the helpful tips provided by staff, the seamless check-in process or the warm greetings upon arrival, the AC Hotel by Marriott New York Downtown's staff consistently delivered a high level of service that enhanced guests' overall experience.
Wi-Fi
However, some visitors have encountered issues, mentioning weak signals and occasional network lag, particularly during peak hours. Despite these occasional hiccups, the consensus leans towards an overall positive experience with the hotel's internet service.
Gym
Parking
However, there are occasional mentions of easy parking on weekends and the availability of valet parking at an extra cost, though these comments are less prevalent. Overall, potential visitors should be aware that parking arrangements are not straightforward and could entail additional expenses. It is advisable to plan ahead for these challenges to avoid any unnecessary inconvenience.
Family
Reviews indicate that while the rooms are consistently well-maintained and set for arrival, space can be tight, particularly for families of four on longer stays. Nevertheless, children seem to enjoy their time at the hotel with some families having described their experience as perfect from A to Z. Although guests on longer visits pointed out the necessity of regular room cleaning to meet family needs, overall, the hotel’s family-oriented services and facilities have been well received.
4 Star
Business
Business travelers will appreciate the professional and helpful staff, as well as the hotel's commitment to providing good Wi-Fi for working. The option of made-to-order omelettes for breakfast adds a personalized touch to the guests' morning routine. Whether traveling for business or leisure, the AC Hotel offers a structure and location that can accommodate various needs, making it a well-rounded option for anyone visiting New York for work purposes.
No, AC Hotel by Marriott New York Downtown doesn't have any pool.
No, a spa isn't available at AC Hotel by Marriott New York Downtown.
No, AC Hotel by Marriott New York Downtown doesn't allow dogs.
Yes, parking facilities are available at AC Hotel by Marriott New York Downtown.
Yes, AC Hotel by Marriott New York Downtown has a gym.
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