Crowne Plaza HY36 Midtown Manhattan by IHG

New York 40.75374000, -73.99373800 , 320 West 36th Street (Show on Map)
8.6
Very Good


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Summary of reviewsCrowne Plaza HY36 Midtown Manhattan by IHG, is ideal for both leisure and business travelers thanks to its almost perfect position in the heart of Manhattan. Located near Penn Station, Madison Square Garden, the Garment District and Times Square, the hotel offers a blend of centrality and seclusion, providing easy access to major attractions while being tucked away on a quieter street. This strategic location facilitates straightforward transportation and exploration, making it convenient for guests, including those working at the nearby Javits Center.

The hotel stands out not just for its location but also for its modern facilities, embodied by an attached Burgerology and its cleanliness and spacious rooms that exceed typical NYC standards. The rooms are consistently praised for their cleanliness, well-maintained decor and comfortable beds. Although some find the room sizes small, many appreciate their practical design and the quality amenities like fridges and showers. The tranquil, quiet rooms serve as a peaceful retreat amidst the bustling city, enhancing the overall stay experience.

Breakfast at the hotel receives commendation for delicious food and excellent service, providing a pleasant start to the day. Despite minor complaints about cost and limited options, the positive dining experience generally prevails. The hotel might consider expanding breakfast options and addressing some logistical issues to improve guest satisfaction further.

Cleanliness is a hallmark of Crowne Plaza HY36 with guests frequently noting the spotless rooms and common areas. The friendly, efficient and professional staff enhance the welcoming atmosphere, contributing to an overall positive experience. Their consistent helpfulness and courteous demeanor stand out, significantly impacting guests' satisfaction.

Guests repeatedly highlight the ultra-comfortable beds, which many describe as very comfortable, super comfy and even heavenly, providing a restful sleep environment. Despite occasional mentions of needing improvements in bedding quality and cleanliness, the overall sentiment reflects a highly positive impact on the rest and relaxation of visitors.

In conclusion, Crowne Plaza HY36 Midtown Manhattan offers an excellent blend of modern amenities, prime location and high standards of cleanliness and service, making it a superb choice for those looking to explore New York City comprehensively while enjoying comfort and exceptional hospitality.
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Room Types
Standard King Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Premium King Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Standard Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

King Suite - Non-Smoking Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

King Room - Disability Access/Hearing Accessible Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

King Room - Hearing Accessible - Roll-in Shower Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Double Room Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Double Room with Two Double Beds - Non-Smoking Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

One-Bedroom King Suite with Roll-In Shower - Mobility Access Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Standard King Room - High Floor Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Twin Room - Mobility Access with Bath Tub Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit offers 2 beds.

Suite - Mobility Access/Hearing Accessible Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit offers 2 beds.

Guest Reviews
8.6
Very Good
Location
Situated almost in the heart of Manhattan, Crowne Plaza HY36 Midtown offers an ideal location for both leisure and business travelers. The hotel is conveniently close to key shopping areas, a variety of eateries and several subway stations, making transportation and exploration straightforward. Its geographical position stands out, being near Penn Station, Madison Square Garden, the Garment District and Times Square, yet it is tucked away on a quieter street, providing a balance between accessibility and tranquility.

The proximity to Midtown and Hell’s Kitchen, along with a 15-minute walk to Times Square, allows guests to reach many of New York City's main tourist attractions by foot. The staff at the hotel receive consistent praise for their friendliness and helpfulness, contributing to a positive overall experience. Besides an excellent location, the hotel offers modern facilities with an attached Burgerology, cleanliness and spacious rooms that exceed typical NYC standards.

While the surrounding area has some issues with homeless people, the hotel itself remains a haven of comfort with ultra-comfortable beds and a great bar and restaurant. Guests working at the Javits Center find it particularly convenient. Overall, Crowne Plaza HY36 Midtown Manhattan offers an excellent blend of centrality and seclusion, making it a superb choice for those looking to explore the city comprehensively while enjoying modern amenities and top-tier service.

Breakfast
Breakfast at the Crowne Plaza HY36 Midtown Manhattan generally receives positive feedback with many guests praising the delicious food and excellent service in the restaurant. The dining facility itself is often described as lovely, providing a pleasant atmosphere to start the day. While some guests find the breakfast options downstairs to be perfect and highly recommendable, others appreciate the convenience of a well-prepared and fairly priced meal at the associated restaurant.

However, there are a few less favorable notes. Some guests feel the breakfast was too expensive with limited options and a number of reviews mention that breakfast was not included with their reservation, which led to additional costs. Additionally, there were logistical issues for larger groups with breakfast only provided for a couple of people despite larger bookings.

There are also specific operational quirks some travelers found inconvenient, such as breakfast starting late at 8am, making it less suitable for those with early morning commitments. Others mentioned that even with a breakfast-included rate, an 18% tip is still required. One guest even suggested improvements like offering coffee, tea and fruits in the back lobby.

Overall, while the breakfast experience at Crowne Plaza HY36 Midtown Manhattan is largely positive with commendable service and tasty food, there are areas where improvements could enhance guest satisfaction.

Rooms
Crowne Plaza HY36 Midtown Manhattan by IHG, offers a blend of modern comfort and convenience in the heart of New York City. Guests consistently praise the clean, well-appointed and modern rooms, highlighting the comfortable beds as a particular perk after long days of exploring the city. While the room sizes vary with some finding them small—typical for NYC—many appreciate the practicality and thoughtful design, especially noting the usefulness of the fridge and the quality of the showers. The renovated rooms are generally perceived as clean and welcoming, making them suitable for both relaxation and work needs.

The location of the hotel is another significant advantage, being close to many of Manhattan's key attractions. Guests enjoy the quietness of the rooms, which, despite the central city location, offer a peaceful retreat. Families and solo travelers alike find the spaces adequate, even though some mention that rooms could be more spacious for larger groups.

Overall, Crowne Plaza HY36 provides a reliable and comfortable stay with an ideal mix of modern amenities and a prime location.

Beds
At the Crowne Plaza HY36 Midtown Manhattan, guests have shared an overwhelmingly positive experience regarding the comfort of the beds. Many visitors praised the beds for their outstanding comfort, describing them as very comfortable, super comfy and even heavenly. Some guests highlighted that the beds and pillows were their favorites, emphasizing the ultra-comfortable nature of their resting experience. A few noted that the bed was extremely comfortable and provided a peaceful, quiet sleep environment. Despite some mentions of bedding quality and cleanliness issues, the overall sentiment reflects that the beds contribute significantly to a restful stay at this hotel.

Cleanliness
Crowne Plaza HY36 Midtown Manhattan by IHG, boasts superb cleanliness standards, consistently praised by guests as exceptionally clean. The hotel’s rooms and common areas are tidy and well-maintained with daily cleaning and sanitization ensuring a comfortable stay. Guests appreciate the modern and posh ambiance, enhanced by fast elevators and contemporary bathrooms. The hotel’s prime location, close to Penn Station, adds to its appeal with clean rooms offering ample space and comfort. Additionally, the friendly and courteous staff contribute to a welcoming atmosphere, making guests feel prioritized throughout their stay. While the carpets could be improved in terms of hygiene, the overall cleanliness and organization of the property leave a lasting positive impression.

Staff
Crowne Plaza HY36 Midtown Manhattan by IHG, receives high praise when it comes to their staff. Reviews consistently highlight the friendliness, efficiency and professionalism of the team. Guests often commend the front desk personnel for being particularly welcoming and helpful, enhancing the check-in experience. The staff's attentive nature and flexibility in addressing requests stand out, creating a comfortable and accommodating atmosphere for travelers.

Visitors describe the staff as exceptionally nice, always going above and beyond to assist, ensuring guests' needs are met promptly. The consistency in their relaxed and pleasant demeanor contributes significantly to the hotel's hospitality. The service quality not only meets but often exceeds guests' expectations with many noting the staff’s ability to maintain a professional yet warm interaction throughout their stay.

Overall, the team at Crowne Plaza HY36 Midtown Manhattan sets a high standard of customer service, leaving a lasting positive impression on those who visit.


No, Crowne Plaza HY36 Midtown Manhattan by IHG doesn't have any pool.

No, a spa isn't available at Crowne Plaza HY36 Midtown Manhattan by IHG.

Yes, Crowne Plaza HY36 Midtown Manhattan by IHG welcomes dogs.

Yes, parking facilities are available at Crowne Plaza HY36 Midtown Manhattan by IHG.

Yes, Crowne Plaza HY36 Midtown Manhattan by IHG has a gym.

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