Hotel 309

New York 40.74012400, -74.00311600 , 309 West 14th Street (Show on Map)
6.1
Rated


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsHotel 309 in Manhattan is praised for its prime location in the heart of Chelsea, providing convenient access to major attractions like Chelsea Market, the High Line and Greenwich Village. The hotel's proximity to multiple subway lines allows seamless exploration of iconic landmarks such as Times Square, Central Park and the World Trade Center. Guests commend the safety of the neighborhood and the variety of nearby dining options catering to diverse budgets.

Many guests highlight the friendliness and helpfulness of the staff, who are frequently described as approachable, professional and attentive. The reception team is particularly praised for their excellent customer service and efficient handling of requests, including accommodating early check-ins and luggage storage. The housekeeping staff ensures that common areas and rooms are cleaned daily, providing fresh towels and linens regularly.

For families, Hotel 309 is a suitable option with suites and accommodations tailored to family needs. The hotel staff are noted for their kindness and willingness to accommodate families by placing them in easily accessible rooms. The location is also appreciated for being within walking distance to key sites, making it convenient for stays with young children.

The neighborhood nightlife adds another appealing aspect with guests enjoying quick access to vibrant bars, eclectic restaurants and notable attractions like Chelsea Market and the Meatpacking District. The area is safe and full of life, making it a lively spot for evening activities.

On the downside, several aspects of the hotel fall short of guest expectations. The rooms, though often clean, are described as outdated and in need of renovation with issues like poor insulation, peeling paint and broken fixtures. Noise from the street and neighboring rooms can be a concern due to poor soundproofing. Additionally, the beds receive mixed reviews: while some find them comfortable, others report them as old and uncomfortable with some mattresses sagging or even having holes.

The cleanliness and maintenance of the hotel also receive critical feedback with many guests citing dirty and outdated rooms, insufficient cleaning practices and poorly maintained shared bathrooms. Furthermore, the Wi-Fi connection is often disrupted, unstable and slow, causing frustration among guests reliant on internet access.

While Hotel 309 has some strengths, particularly in its convenient location and friendly staff, potential visitors should be aware of its limitations regarding room conditions, cleanliness and amenities.
Show more
Categories
Cheap Hotel
Hotel 309 provides budget-friendly lodging in a convenient location. It offers essential amenities for travelers focused on exploring the city.

Family Friendly Hotel

Hotel near Nightlife Spots

Room Types
Economy Room with Shared Bath This room features a satellite TV and a kitchenette. An in-room safe is available, and the shared bathroom for this room is located outside the room in the hall.

Standard Bedroom with Private Bath This spacious room features a sofa bed.

Guest Reviews
6.1
Rated
Location
Hotel 309 boasts a prime location in the heart of Manhattan, making it a standout choice for visitors to New York City. Positioned within the vibrant Chelsea neighborhood, the hotel is surrounded by must-visit attractions including the Chelsea Market, the High Line and Greenwich Village. It provides convenient access to multiple subway lines, ensuring seamless connectivity to renowned spots like Times Square, Central Park, the World Trade Center and the Museum of Natural History.

The neighborhood is praised for its safety and the abundance of dining options that cater to a variety of budgets. Guests frequently note the advantageous proximity to public transport with a subway station just steps from the hotel's entrance, facilitating effortless exploration of the city’s iconic landmarks and hidden gems alike.

Whether planning a trip for sightseeing, business or experiencing the local culture, Hotel 309’s central and accessible location proves to be the ideal point from which to embark on Manhattan adventures.

Breakfast
Hotel 309's breakfast situation has generated numerous comments from guests. Many visitors noted that the hotel no longer provides breakfast, despite what is advertised online. The lack of breakfast was attributed to changes following the COVID-19 pandemic, but some guests were not informed prior to their arrival, causing disappointment. Although previous features included a backyard for dining, this amenity was also unavailable for some guests. In light of this, guests have found plenty of nearby options to easily find breakfast outside the hotel. Additionally, some reviewers mentioned the presence of kitchen utensils, but noted issues such as a non-functional microwave. Overall, while the absence of breakfast has been a common concern, there are ample alternatives nearby for morning meals.

Rooms
Hotel 309 offers a mixed experience for guests, particularly in terms of its room conditions and amenities. While the rooms are often cited for being clean and spacious, especially when including a private bathroom and kitchenette, they are also described as outdated and in need of renovation. The furniture is generally old and some rooms have issues such as poor insulation, peeling paint and broken fixtures.

Guests appreciate the hotel's central location and the fact that rooms are cleaned daily with fresh towels provided. However, comfort can be lacking, especially with sofa beds and some mattresses being uncomfortable. Noise from the street and neighboring rooms can be a concern due to poor soundproofing.

The size of the rooms is a recurring theme with many guests noting that they are small and not always reflective of the photos provided online. Despite these limitations, basic amenities like microwaves and kitchenettes are available in some rooms, making longer stays more convenient.

In summary, while Hotel 309 provides essential services and a favorable location in Manhattan, potential guests should temper their expectations regarding the room's condition and furnishings.

Beds
Hotel 309 presents a mix of feedback regarding its beds. Many guests found the beds to be comfortable with clean and often new bedding enhancing their stay. The rooms typically had all the necessary amenities, including beds that were sizeable and comfortable for a night's rest after exploring New York City. However, there were several recurring issues mentioned. A significant number of guests reported that the mattresses were old, sagging and sometimes even had holes, making them uncomfortable. Some also noted that the bedding was worn out, thin or consisted only of basic sheets and blankets without duvets. The sofa beds, in particular, were highlighted as being exceptionally uncomfortable and unsuitable for sleeping. Cleanliness of the bedding was another point of concern with some guests feeling that the sheets were not changed regularly. Overall, while some beds at Hotel 309 provided a comfortable experience, there is a clear need for updates and improvements to ensure a uniformly pleasant stay.

Cleanliness
Hotel 309 seems to struggle significantly with cleanliness and maintenance, as reflected in numerous guest reviews. Commonly cited issues include dirty and outdated rooms, presence of insects like cockroaches, poorly maintained shared bathrooms and insufficient cleaning practices. Although bedding and towels are noted to be clean at times, guests frequently encountered dirty bathrooms and common areas. The rooms often appear run-down with damaged furniture, peeling paint and unclean conditions. Furthermore, there are instances of inadequate housecleaning services with some guests finding their rooms barely cleaned during their stay.

While the hotel does have some positive mentions such as clean towels and beds made daily, these seem overshadowed by the overall pervasive issues. Moreover, some guests appreciated the frequent bathroom cleaning and availability of basic toiletries. However, the recurring theme remains one of insufficient cleanliness and upkeep, leading to a generally unsatisfactory experience. The facility’s lack of consistent cleanliness and maintenance makes it a less desirable option for potential visitors.

Staff
Guest reviews of Hotel 309 overwhelmingly highlight the positive interactions with the hotel's staff. Visitors frequently mention the friendliness and helpfulness of the staff, describing them as approachable, professional and attentive. The reception team, in particular, is praised for their excellence in customer service and the efficient handling of various requests. Moreover, guests appreciate the staff's readiness to accommodate early check-ins and luggage storage.

Cleanliness receives positive feedback as well with the housekeeping staff ensuring that common areas and rooms are kept immaculate, providing clean towels and linens regularly. The staff's attentiveness and willingness to help, even in the face of language barriers, is noted as a significant positive aspect of staying at the hotel.

However, not all reviews are glowing. A few guests reported negative experiences with certain staff members, citing rudeness and unavailability at times. Some also mentioned issues with the management, indicating a variability in the quality of service depending on the employee.

Despite these occasional drawbacks, the general consensus among reviews suggests that the caring and supportive nature of most staff members greatly enhances the overall stay at Hotel 309, making it a commendable choice for travelers seeking a no-frills stay with a central location.

Wi-Fi
Guests have consistently highlighted issues with the Wi-Fi at Hotel 309, pointing out that the connection is frequently disrupted, unstable and often weak or slow. Many have found the signal to be intermittent with some rooms only receiving a reliable connection near the door or even in the bathroom. Despite these problems, one reviewer did mention an excellent WiFi experience, but this appears to be an exception rather than the norm.

These issues have left many guests disappointed with some unable to use the Wi-Fi at all or finding it only worked minimally. Although the hotel seems to promise free WiFi, the overall performance does not meet guest expectations, frequently interrupting their online activities and causing frustration. While the hotel's location remains a strong point for visitors, the poor Wi-Fi connectivity continues to be a significant drawback for those staying at Hotel 309.

Family
Hotel 309 appears to be a pleasant option for families, featuring suites and accommodations specifically tailored to family needs. Many guests find the hotel ideal for family stays, providing ample space for two adults and a child and even offering extra beds when necessary. The staff are noted to be kind and accommodating, often placing families in rooms on the first floor to manage easier access.

The location is also a highlight, being much less expensive than central Manhattan and still within walking distance to key sites, even with young children. The peaceful and quiet neighborhood, paired with a sense of safety at night, contributes positively to the family-friendly atmosphere.

Despite its appealing qualities, there are some challenges to note. Families traveling with younger children might find the lack of an elevator problematic, particularly if assigned a room on higher floors. The hotel's cat is also a quirky detail that some children might enjoy.

Overall, Hotel 309 seems to strike a good balance for families looking for an affordable, well-located and accommodating stay, especially when managing a variety of activities suitable for all ages.

Nightlife
Nestled in a convenient neighborhood in New York, Hotel 309 offers a good mix of nightlife and accessibility. Just south of Chelsea and near the vibrant Greenwich Village, guests have quick access to awesome area bars, eclectic restaurants and 24/7 convenience stores. The hotel is also very close to notable attractions like Chelsea Market, High Line and Little Island, perfect for both sightseeing and amusement.

Being in close proximity to the Meatpacking District, there are plenty of trendy bars and dining options right outside your door. For those looking to explore further, the subway is right next door, making it easy to reach points of interest such as Broadway, Madison Square Garden and Times Square. Although the noise from the street and within the hotel can be a concern, the neighborhood itself is safe and full of life with street performers in Washington Square Park and various places to dine and unwind. Despite a slightly higher price for quality, the location and vibrant surroundings offer good value for money.


No, Hotel 309 doesn't have any pool.

No, a spa isn't available at Hotel 309.

No, Hotel 309 doesn't allow dogs.

No, parking facilities aren't available at Hotel 309.

No, Hotel 309 doesn't have a gym.

Location Show Map
More Options
  • Hotel in New York

  • 7.9 Good

  • From $184

  • Hotel in New York

  • 8.0 Very Good

  • From $215

  • Hotel in New York

  • 7.5 Good

  • From $186

  • Hotel in New York

  • 7.2 Good

  • From $211



6,892,075

Hotels

60

Categories

49,804

Regions

208,995

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ