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Summary of reviewsRiu Plaza Manhattan Times Square garners widespread praise for its prime location, exceptional cleanliness and superior comfort, establishing it as a preferred choice for travelers seeking to experience the vibrant energy of New York City. Situated steps away from Times Square, the hotel provides easy access to major attractions like the Theater District, Broadway, Central Park, Rockefeller Center and 5th Avenue with convenient public transportation links enhancing overall accessibility.
Guests admire the spacious and modern rooms, which offer comfortable beds, large TVs and splendid city views. Despite New York's typical compact room sizes, visitors appreciate the efficient layout and modern furnishings. The hotel maintains an exceptionally clean environment, bolstered by attentive housekeeping staff who ensure rooms and communal areas are immaculate and well-organized.
The breakfast experience at Riu Plaza Manhattan Times Square is frequently highlighted as a standout feature. With an extensive buffet including fresh fruits, pastries and hot dishes, guests often describe it as one of the best hotel breakfasts they've ever had. Efficient management of busy peak times and the inclusion of breakfast in the room rate enhance the overall value and enjoyment.
Although the hotel lacks a dedicated restaurant for lunch or dinner and does not have a bar, nearby dining options and cafes provide ample alternatives. The Grab & Go shop offers convenient light refreshments, while nearby establishments like Bubba Gump Shrimp and Juniors Bakery cater to diverse culinary preferences.
The hotel's staff is consistently lauded for their courteous, friendly and helpful demeanor. Efficient check-in and check-out processes, along with multilingual abilities and personalized interactions, contribute significantly to the positive guest experience.
Free Wi-Fi is appreciated for its generally strong and reliable performance, adding to the hotel's functional amenities. Though some guests experienced occasional connectivity issues, the service remains a valued aspect of the stay.
The gym, while basic, is well-maintained and quiet, adequately meeting guests' fitness needs. Its decent size and new equipment ensure a pleasant workout environment, even though some minor improvements like air conditioning and additional amenities could enhance the experience.
For families, the hotel's central location and family-friendly environment make it an appealing choice. Rooms are comfortable and spacious enough to accommodate various family sizes and special touches like seasonal decorations create a pleasant atmosphere for kids.
Overall, Riu Plaza Manhattan Times Square excels through a blend of superb location, cleanliness, modern amenities, comfortable rooms and exceptional service. These elements collectively ensure a memorable and convenient stay, solidifying its reputation as a superior four-star hotel. Show more
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Categories
Family Friendly Hotel
The hotel provides amenities that cater to families, such as cribs and rollaway beds upon request. The hotel's dining options may include kid-friendly menu items or special accommodations for children.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Deluxe King The double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Deluxe Two Queen BedsThe quadruple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Deluxe Family KingThe family room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. This family room features a safe deposit box, heating and a flat-screen TV. The unit offers 2 beds.
Deluxe Family Two Queen BedsThe family room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This family room has a safe deposit box, heating and a flat-screen TV. The unit has 3 beds.
Junior SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a wardrobe, a safe deposit box, heating and a flat-screen TV. The unit has 2 beds.
Deluxe Superior King with viewsThe double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room has a safe deposit box, heating and a flat-screen TV. The unit has 1 bed.
Senior SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, a wardrobe, flat-screen TV, as well as wine/champagne for guests. The unit has 2 beds.
This room includes a package that offers early check-in from 11:00 and late check-out until 16:00 (subject to availability).
Guest Reviews
Location
Riu Plaza Manhattan Times Square enjoys a near-unanimous acclaim for its location. Situated just steps away from Times Square, the hotel places guests right in the heart of the action with the Theater District, Broadway and a myriad of New York City's major attractions all within easy walking distance. Visitors praise the convenience of being close to everything, from Central Park to Rockefeller Center and 5th Avenue, making sightseeing effortlessly accessible. The prime location also allows for easy access to public transportation, notably the subway, enhancing the overall convenience for tourists.
In addition to its central placement, many guests highlighted the cleanliness and modernity of the hotel. The rooms are described as spacious and comfortable with pleasant views of the cityscape, particularly those on higher floors. The friendliness and helpfulness of the staff further enhance the guest experience, contributing to the overall positive impression.
Overall, the blend of a superb location, cleanliness, modern amenities and excellent service makes Riu Plaza Manhattan Times Square a top choice for those wanting to immerse themselves in the vibrant energy of New York City.
Breakfast
The breakfast experience at Riu Plaza Manhattan Times Square consistently receives high praise from guests. Described as fantastic, amazing and excellent, the buffet offers a wide array of choices, ensuring there's something for everyone. Guests appreciated the variety and quality, noting the inclusion of fresh fruits, pastries, hot dishes and more, which often exceeded their expectations.
While the breakfast buffet is lavish and offers a real American breakfast experience, some reviews mentioned the occasional long queues. However, these are well-managed and move swiftly, thanks to the efficient and friendly staff. The breakfast service is organized and although busy, it ensures that the trays are constantly topped up and the food remains plentiful.
Many guests highlighted that breakfast was included in the room rate, considering it well worth the value. Some even went as far as calling it the best breakfast they've ever had in a hotel. Despite a few criticisms about flavor and the hectic environment during peak times, the overall sentiment remains highly positive.
The ambiance of the breakfast room, the quality of the food and the attentive service collectively contribute to an exceptional start to the day for many visitors. The breakfast is indeed a notable highlight of staying at Riu Plaza Manhattan Times Square.
Dinner
Located in the heart of Manhattan, Riu Plaza Manhattan Times Square presents a convenient option for accommodation, though it seems to fall short in dining provisions. The hotel doesn't offer a dedicated restaurant for lunch or dinner, but guests can utilize the Grab & Go shop for quick snacks and drinks. While there is no bar on-site, the Grab & Go area provides a café-like experience for light refreshments.
The centralized location, however, compensates for the lack of in-house dining by providing guests with numerous nearby alternatives. Bubba Gump Shrimp, The Lion King Theatre and Juniors Bakery are all within close proximity, offering various dining and entertainment options. Additionally, The Haven rooftop bar and Long Acre Tavern, both situated right across the street, provide excellent choices for food and drink.
Although guests express a desire for amenities like a dedicated bar and in-room coffee facilities, the reasonable prices at the Grab & Go shop are a noted positive. The absence of a proper dinner service and limited food options may be a drawback for some, but the surrounding area brims with opportunities to explore the vibrant culinary scene of New York City.
Rooms
The guest reviews for Riu Plaza Manhattan Times Square emphasize the modernity, cleanliness and comfort of the rooms. A standout feature is the spaciousness of the rooms, particularly for New York City standards with many guests appreciating the ample size and efficient layout. The rooms are well-equipped and feature modern furnishings, large TVs and plush beds, often described as some of the most comfortable experienced by travelers. The cleanliness is frequently highlighted with rooms being meticulously maintained and housekeeping providing excellent daily service.
Noise levels are minimal, resulting in a quiet stay despite the hotel's central Manhattan location. Many rooms offer splendid city views, adding to the overall guest experience. Though some reviews mention the rooms being on the smaller side, this is generally expected in Manhattan. Guests also appreciate the modern bathrooms, which are described as nice and spacious with excellent showers.
While some rooms could use a few updates in decor and additional amenities like a microwave or coffee maker, overall, the rooms provide a welcoming, modern and comfortable retreat for visitors. The hotel’s well-organized check-in and check-out processes, reliable elevators and excellent location contribute to a positive stay. The balance of functionality and comfort with attention to detail in room amenities and aesthetics, ensures guests have a memorable visit at Riu Plaza Manhattan Times Square.
Beds
At 'Riu Plaza Manhattan Times Square,' guests can look forward to an exceptionally comfortable night's sleep. The common sentiment among reviews is that the beds in this hotel are incredibly comfortable, often described as firm yet supportive. Many guests rave about the high quality of the mattresses with some even claiming these were the best they had experienced in over 40 years. The size of the beds, often queen-sized or larger, also receives praise, providing ample space for a restful sleep.
Despite the overwhelmingly positive feedback, a few guests mentioned that the beds might be too soft for their liking, although this was a minority view. Additionally, some found the beds to be positioned quite close together in the room, which could be a consideration for those seeking more space.
Overall, the combination of high-quality mattresses and generous bed sizes ensures an excellent sleeping environment, making the hotel a standout choice for comfort-conscious travelers.
Cleanliness
Riu Plaza Manhattan Times Square has garnered high praise for its cleanliness, evident across various guest reviews. Visitors consistently highlight the hotel's spotlessly clean rooms and well-maintained facilities. The modern and stylish decor further enhances the impression of a well-kept establishment. Guests frequently mention the comfortable and hygienic accommodations, noting that both the rooms and communal areas are consistently tidy and organized.
Housekeeping staff receive commendations for their diligent efforts, ensuring rooms are freshened up daily and kept immaculate. The cleanliness extends to the hotel's entire property with facilities appearing clean and well-organized at all times.
In addition to the pristine environment, guests appreciate the comfortable and modern furnishings, contributing to a pleasant and restful stay. While the rooms are noted for their cleanliness and comfort, some guests mention room size as a minor drawback, particularly for larger groups. Despite this, the hotel's outstanding cleanliness stands out as a major factor contributing to guests' positive experiences, making Riu Plaza Manhattan Times Square one of the top choices for visitors prioritizing hygiene and comfort.
Staff
The reviews for 'Riu Plaza Manhattan Times Square' paint a highly favorable picture of the hotel's staff. Guests consistently describe the team as courteous, friendly and exceptionally helpful. The staff's efficiency is noted, particularly during the check-in and check-out process, which is described as well-organized. Housekeeping stands out for maintaining a spotlessly clean environment and ensuring rooms are well-stocked with necessities.
Interaction with staff members in various roles, including those at the check-in desk, baggage drop-off and elevators, has been overwhelmingly positive. Employees are recognized for their professionalism, warmth and multilingual abilities, which add to guest convenience. Specific mentions of individuals, such as the elevator bell person Christopher, highlight their helpfulness and friendliness.
In dining areas, the breakfast staff is commended for being bilingual, accommodating and efficient, even during peak hours. Although there are minor mentions of some staff occasionally being dismissive or not the friendliest, these instances appear rare in comparison to the positive experiences shared by most guests.
Overall, the guest reviews suggest that the staff at 'Riu Plaza Manhattan Times Square' play a significant role in enhancing the hotel experience through their exceptional service, attentiveness and welcoming demeanor.
Wi-Fi
The WiFi service at the Riu Plaza Manhattan Times Square has generally received positive feedback with many guests appreciating the availability of free WiFi throughout their stay. The network is frequently described as strong, reliable and fast, which enhances the overall guest experience. Some reviews highlight the ease of setup and consistent performance, particularly praising the quick and robust connection.
However, not all experiences have been seamless. A few guests mentioned difficulties in connecting to the internet or described the connection as weak and laggy at times. Some also noted issues with accessing the WiFi on multiple devices, which could be a point of frustration for those traveling with more than one gadget. Despite these occasional drawbacks, the free WiFi is viewed as a valuable amenity with most guests finding it sufficient for their needs.
Gym
The gym at the Riu Plaza Manhattan Times Square generally receives positive feedback for its decent size and well-maintained facilities. Many guests appreciate that the gym is well kept, quiet and equipped with basic but functional equipment. It's noteworthy that the facility appears new and smart, which contributes to a pleasant workout environment. Visitors also mention that access to the gym is free, adding value to their stay.
However, some reviews pointed out a few downsides, such as a lack of air conditioning and a dated feel in some instances. Additionally, there were comments about specific timings and the absence of additional amenities like a small pool. Overall, the gym is functional, providing a satisfactory place for guests to maintain their fitness routines while traveling.
Family
Riu Plaza Manhattan Times Square emerges as an excellent choice for families, consistently receiving positive feedback for its family-friendly environment and accommodating services. Located close to Times Square, it's an ideal base for family trips with plenty of family-friendly features and staff that are praised for being friendly and helpful.
Guests find the hotel very suitable for families of various sizes, from larger families of five to smaller groups of four. Family rooms also get specific mentions with many appreciating the comfort and the inclusion of large beds and spacious layouts. However, some find the rooms a bit tight for larger families or notice some noise from the floors below.
Special touches like Halloween decorations enhance the kid-friendly atmosphere, making it an exciting stay for younger guests. The hotel’s location is also advantageous with a nearby park perfect for family outings and a great view from the big windows that kids particularly enjoy.
Reviews highlight that the hotel feels safe for families and offers a conveniently close spot for events like the Times Square Kids Run. Overall, the consistent service, quality and attention to family needs make Riu Plaza Manhattan Times Square a favorite for family vacations.
4 Star
The 'Riu Plaza Manhattan Times Square' earns its reputation as a solid four-star hotel with a range of commendable features that have left guests highly satisfied. The exceptional breakfast and service stand out with a curated selection that exceeds typical four-star expectations. Attentive and friendly staff contribute to the top-tier hospitality, drawing comparisons to five-star establishments.
The hotel boasts a central location in Manhattan, making it an ideal base for sightseeing. Rooms are described as modern and very clean with comfortable beds and a cozy ambiance. The overall luxurious feel is comparable to a boutique hotel, although it maintains four-star amenities. Guests appreciate the great views, particularly from the rooftop, as well as the well-designed and well-equipped rooms.
Despite these positives, there are a few drawbacks. Some guests noted the absence of tea/coffee making facilities and toiletries in the rooms, which are typically expected in a four-star establishment. Additionally, the breakfast area can become very busy and there is no restaurant available aside from the breakfast service.
The hotel's cleanliness, comfort and modern amenities receive high praise, aligning well with its four-star rating. The value offered is considered very good with many guests willing to return. Overall, the Riu Plaza Manhattan Times Square meets and often surpasses four-star standards, making it a recommended choice for travelers seeking quality accommodation in a perfect Manhattan location.
Honeymoon
Riu Plaza Manhattan Times Square has garnered positive feedback from honeymooners who have chosen it as a special place to celebrate their new beginnings. The hotel's ambiance is repeatedly described as very romantic, making it an ideal honeymoon location. Guests have highlighted thoughtful gestures such as receiving a bottle of champagne, balloons, chocolates and even towels folded into heart shapes by the welcoming staff, especially at the front desk. These touches add an extra layer of romance to the stay. The scenic views from the hotel are praised for enhancing the romantic getaway and Juniors bakery is noted as a delightful addition to the experience. Overall, the hotel is considered perfect for honeymoon trips and comes highly recommended for newlyweds.
Luxury
The Riu Plaza Manhattan Times Square offers a luxurious and upscale experience, evident in its modern and beautifully designed property. Guests consistently highlight the spacious and impeccably clean rooms alongside numerous luxury amenities, making the stay worth every penny. The hotel's fun theming and 50s-era look add to its unique charm. Despite occasional service hiccups in the bar area, the overall feeling of luxury remains intact, enhanced by the lovely staff and the hotel's contemporary ambiance. This new hotel does not just provide a place to stay but rather defines what a luxurious experience should be.
Romantic
Riu Plaza Manhattan Times Square offers a romantic experience for couples seeking a quiet and cozy retreat. The hotel's perfect location and chic mood contribute to a romantic ambiance, ideal for a getaway or even a honeymoon. Guests particularly appreciated the wonderful, romantic views from the rooms, especially from higher floors like the 37th. The quiet and cozy atmosphere further enhances the overall romantic feel, making it a recommended spot for couples.
No, Riu Plaza Manhattan Times Square doesn't have any pool.
No, a spa isn't available at Riu Plaza Manhattan Times Square.
No, Riu Plaza Manhattan Times Square doesn't allow dogs.
No, parking facilities aren't available at Riu Plaza Manhattan Times Square.