Quality Inn Newark - Wilmington
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Summary of reviewsThe Quality Inn Newark - Wilmington garners appreciation for its prime location and overall convenience. Guests find its vicinity to major highways like I-95, the University of Delaware, Christiana Mall and various dining and shopping options highly favorable. The central location appeals particularly to travelers with jobs or family nearby and the accessibility to local transportation further enhances the hotel's appeal. Positive remarks often highlight the friendly staff and reasonable pricing, solidifying the property's attractiveness despite its other shortcomings.
While the hotel's breakfast offerings notably fall short of expectations with frequent reports of limited and inconsistent options, most guests had a more positive take on the rooms, describing them as comfortable and well-equipped. Notably, the presence of air conditioning, refrigerators and microwaves is often appreciated. Despite some reports of persistent odors and cleanliness issues, many guests describe their stay as pleasant, particularly if allocated rooms on the better-maintained third floor.
The staff receives mixed feedback. Certain individuals like Krystal and Kayla stood out for their exceptional service and friendliness. Multiple guests appreciated the politeness and professionalism of the front desk and housekeeping teams. However, discrepancies in staff behavior, such as encounters with rude and inattentive personnel, are significantly noted, impacting the overall guest experience. The onset of new management suggests a positive shift towards improvement.
Connectivity remains an iffy aspect with the Wi-Fi service. Guests have encountered frequent issues, including slow speeds and poor connectivity, affecting the overall convenience. There are some positive notes about strong signals in certain areas, but inconsistency is a recurring theme.
The pool area has left guests largely disappointed with reports of frequent closures and unsatisfactory cleanliness. The poor state and inaccessibility of the pool detract from the overall appeal of the hotel's amenities.
On the subject of beds, numerous guests report a comfortable sleeping experience, attributing it to the quality mattresses and bedding. However, issues concerning inconsistent mattress comfort and cleanliness persist, slightly tarnishing the positive overall sentiment.
For a three-star hotel, the Quality Inn Newark - Wilmington occasionally does not meet the expected standards. Complaints highlight the property as old and rundown with dubious surroundings, prompting safety concerns among guests. Accessibility features are present but require significant improvement, particularly regarding handicap parking and room layout adjustments.
In conclusion, Quality Inn Newark - Wilmington benefits from its strategic location and the positive experiences with its friendly staff. However, inconsistency in room quality, cleanliness, breakfast offerings and additional amenities suggest that prospective guests should manage their expectations and consider these factors before booking.
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While the hotel's breakfast offerings notably fall short of expectations with frequent reports of limited and inconsistent options, most guests had a more positive take on the rooms, describing them as comfortable and well-equipped. Notably, the presence of air conditioning, refrigerators and microwaves is often appreciated. Despite some reports of persistent odors and cleanliness issues, many guests describe their stay as pleasant, particularly if allocated rooms on the better-maintained third floor.
The staff receives mixed feedback. Certain individuals like Krystal and Kayla stood out for their exceptional service and friendliness. Multiple guests appreciated the politeness and professionalism of the front desk and housekeeping teams. However, discrepancies in staff behavior, such as encounters with rude and inattentive personnel, are significantly noted, impacting the overall guest experience. The onset of new management suggests a positive shift towards improvement.
Connectivity remains an iffy aspect with the Wi-Fi service. Guests have encountered frequent issues, including slow speeds and poor connectivity, affecting the overall convenience. There are some positive notes about strong signals in certain areas, but inconsistency is a recurring theme.
The pool area has left guests largely disappointed with reports of frequent closures and unsatisfactory cleanliness. The poor state and inaccessibility of the pool detract from the overall appeal of the hotel's amenities.
On the subject of beds, numerous guests report a comfortable sleeping experience, attributing it to the quality mattresses and bedding. However, issues concerning inconsistent mattress comfort and cleanliness persist, slightly tarnishing the positive overall sentiment.
For a three-star hotel, the Quality Inn Newark - Wilmington occasionally does not meet the expected standards. Complaints highlight the property as old and rundown with dubious surroundings, prompting safety concerns among guests. Accessibility features are present but require significant improvement, particularly regarding handicap parking and room layout adjustments.
In conclusion, Quality Inn Newark - Wilmington benefits from its strategic location and the positive experiences with its friendly staff. However, inconsistency in room quality, cleanliness, breakfast offerings and additional amenities suggest that prospective guests should manage their expectations and consider these factors before booking.
3-Star Inn
This hotel provides basic accommodations with essential amenities for a comfortable stay.
Business Inn
Cheap Inn
Accessible Inn
Inn with Gym
Guest Reviews
Located in a prime spot, Quality Inn Newark - Wilmington offers a highly favorable location for guests. The hotel's proximity to major highways, including I-95, makes it easily accessible and a convenient choice for travelers. Many guests appreciated being close to the University of Delaware, Christiana Mall and a variety of dining and shopping options. The central location also proved beneficial for those with jobs or family nearby. Additionally, guests found it easy to navigate to local transportation options, including bus stops and nearby strip malls. Despite a few negative remarks regarding cleanliness and the surrounding area, the overwhelming consensus is that the location is ideal for those needing quick access to local amenities and major roads. Friendly staff and a reasonable price further enhance the appeal of this well-situated hotel.
The guest reviews of the Quality Inn Newark - Wilmington's breakfast reveal a consistently disappointing experience for many travelers. Several guests mentioned that breakfast options were minimal, often limited to cold cereal, coffee and sometimes waffles, diverging significantly from what was advertised. Many patrons noted that breakfast was either entirely unavailable or consisted of meager offerings, such as juice or a bag lunch.
Additionally, some guests found the breakfast provided acceptable or decent, albeit inconsistent. There were occasional mentions of an excellent continental breakfast, but these seem to be rare exceptions. Recurring themes in the reviews highlight the absence of breakfast despite promises made at the time of booking. The reasons given for the lack of breakfast varied from construction and renovations to ongoing Covid-19 precautions.
Frustration was evident among guests who had specifically chosen the hotel for its included breakfast and found none available. Some were advised to address their complaints through booking platforms as breakfast amenities clearly differed from pre-booking descriptions.
In summary, guests reviewing the Quality Inn Newark - Wilmington consistently found the breakfast offerings to be either inadequate or completely absent, in stark contrast to what was advertised. This aspect significantly detracted from the overall satisfaction of their stay.
The rooms at Quality Inn Newark - Wilmington receive mixed reviews from guests with a noticeable variance in quality and cleanliness. Many guests appreciate the good location and helpful staff and some describe the rooms as clean, nice, comfortable and well-equipped. Air conditioning, refrigerators and microwaves are generally noted as functional and efficient. Several guests mention that the rooms on the third floor tend to be better maintained than those on the lower floors.
However, numerous reviews highlight significant issues, including persistent odors such as cigarette and marijuana smoke and mustiness. Some guests encountered cleanliness problems, pointing out dirty carpets, mold in bathrooms and questionable bed linens. Maintenance issues are also common with reports of holes in walls, broken fixtures and malfunctioning appliances. Some rooms were described as resembling a crime scene with extreme dirtiness and discomfort making guests unwilling to stay. Bugs, particularly roaches, were frequently mentioned.
Given the disparity in room conditions, it seems that guests’ experiences can substantially differ depending on which room they are assigned. The quality of the stay might benefit greatly from updates and better housekeeping practices.
Quality Inn Newark - Wilmington offers a varied experience when it comes to the comfort of its beds. Many guests found the beds to be very comfortable, contributing to a restful night's sleep. Some appreciated the quality of the mattresses, noting that they were soft and cozy and praised the overall cleanliness of the beds. On multiple occasions, reviewers highlighted the comfortable nature of the beds and the convenience of the location.
However, the experience wasn't universally positive. A number of guests reported discomfort due to lumpy or sinking mattresses. Some found the beds to be too hard or narrow, affecting their sleep quality. There were also repeated mentions of stains and cleanliness issues with some guests highlighting serious concerns such as blood stains and musty smells. Additionally, there were reports of insufficient bedding, such as thin comforters and a lack of blankets, which detracted from the overall comfort.
In summary, while many guests had a positive experience with the comfortable beds at Quality Inn Newark - Wilmington, the hotel also seems to have consistency issues, especially relating to the cleanliness and maintenance of the bedding.
Quality Inn Newark - Wilmington's current state of cleanliness has left much to be desired based on guest reviews. Common concerns include dirty floors and hallways, which are often accompanied by unpleasant odors. The rooms themselves have been repeatedly flagged for various cleanliness issues with reports of unclean bathtubs, dirty carpets and visible mold in bathrooms. Additionally, many guests have found the presence of roaches and gnats troubling.
The facilities appear outdated and poorly maintained, contributing to underlying issues like malfunctioning room keys, unkept grounds and debris littering public areas. Cigarette smoke odor, even in designated non-smoking areas, is a frequent complaint with some guests encountering burn marks and cigarette stubs. There have also been unsettling reports of blood stains and unsafe surroundings, including non-functioning security doors and random individuals loitering on the property.
The lack of cleanliness extends to common amenities with issues such as dirty coffee pots, filthy hallways and soiled carpets being noted by multiple guests. The outdoor pool and breakfast facilities also fall short with one review mentioning an inoperable breakfast service during a power outage.
While some travelers appreciated its convenient location, the overall sentiment reflects a need for significant improvements in cleanliness and maintenance. These reviews suggest a disappointing experience overshadowed by pervasive uncleanliness and inadequate upkeep.
The feedback on the staff at the Quality Inn Newark - Wilmington presents a mixed bag of experiences. Highlights from these guest reviews commend certain staff members for their exceptional service. Mentioned by name, Krystal and Kayla stood out for their dedication and helpfulness with Krystal often praised for her willingness to assist without hesitation and Kayla known for her top-tier customer service skills. Guests appreciated the front desk and housekeeping teams for their politeness and professionalism and several noted that the staff members were accommodating and understanding.
However, the reviews also reveal areas of concern. Numerous guests reported encounters with rude, inattentive and unhelpful staff. There were frequent mentions of dissatisfaction among the staff, leading to an unwelcoming and unprofessional environment. The behavior of some employees, including a reportedly unprofessional front desk manager, contributed to a negative atmosphere. Specific incidents included desk clerks snatching IDs and some staff members being loud and disruptive.
On a positive note, the presence of new management was remarked upon, suggesting efforts for improvement. Despite some staff going above and beyond, the overall inconsistency in service and frequent dissatisfaction among staff greatly affected the guest experience.
The Wi-Fi experience at the Quality Inn Newark - Wilmington has received mixed reviews from guests. Some have struggled with slow internet speeds, noting that the Wi-Fi is barely functional and often unavailable. Guests with Apple products mentioned compatibility issues, while others complained about the absence of Wi-Fi during their stays. Despite these challenges, there have been instances where the Wi-Fi signal was strong enough to reach the third floor, allowing for smooth streaming of HBO on an Xbox. Nevertheless, the majority of feedback points to a generally weak and unreliable Wi-Fi connection throughout the hotel.
The Quality Inn Newark - Wilmington features a pool, although guests have consistently reported issues with its availability and condition. Many reviews highlight that the pool is often closed or under maintenance with some mentioning that it is frequently covered or out of order. Complaints about the pool’s cleanliness are also common with terms like putrid and unsatisfactorily dirty being used to describe its state. Additionally, smoking and poor lighting near the pool area have been pointed out as negative aspects. While the hotel does have a pool, its frequent inaccessibility and lack of proper upkeep have left guests disappointed.
The Quality Inn Newark - Wilmington, a three-star hotel, has received mixed reviews regarding its facilities and services. Many guests expressed significant dissatisfaction, stating that the hotel falls short of the three-star rating it claims. Common complaints include the property being old, run down and having an unpleasant smell. While some acknowledged that the hotel is clean, they highlighted that it requires better maintenance.
Concerns about safety were prevalent with mentions of sketchy individuals hanging around the premises. Additionally, guests indicated that the hotel does not meet the expected standards of its star rating and described it as not worth the cost. Despite these comments, there was a recognition that the property shows its three-star status, though it is not up to par with what one would typically expect from a hotel in this category. Overall, the feedback suggests that potential visitors should manage expectations regarding Quality Inn Newark - Wilmington's rating and condition.
Quality Inn has received mixed feedback regarding its accessibility for guests with disabilities. On a positive note, the hotel offers a convenient location for disabled visitors and features an elevator, which enhances mobility within the premises. Additionally, the safety measures in place ensure that only guests with room keys can access certain areas, enhancing security.
However, several accessibility issues were reported. Handicap parking lacks a ramp, causing inconvenience and even injury to guests. Guests also highlighted difficulties with parking in designated handicapped spots. Inside the rooms, there were instances where equipment had to be moved to facilitate access, indicating potential layout problems. Moreover, broken appliances like microwaves and warm fridges added to the dissatisfaction. Overall, while the hotel offers some accessible features, significant improvements are needed to make it more accommodating for guests with disabilities.
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Location
Breakfast
Additionally, some guests found the breakfast provided acceptable or decent, albeit inconsistent. There were occasional mentions of an excellent continental breakfast, but these seem to be rare exceptions. Recurring themes in the reviews highlight the absence of breakfast despite promises made at the time of booking. The reasons given for the lack of breakfast varied from construction and renovations to ongoing Covid-19 precautions.
Frustration was evident among guests who had specifically chosen the hotel for its included breakfast and found none available. Some were advised to address their complaints through booking platforms as breakfast amenities clearly differed from pre-booking descriptions.
In summary, guests reviewing the Quality Inn Newark - Wilmington consistently found the breakfast offerings to be either inadequate or completely absent, in stark contrast to what was advertised. This aspect significantly detracted from the overall satisfaction of their stay.
Rooms
However, numerous reviews highlight significant issues, including persistent odors such as cigarette and marijuana smoke and mustiness. Some guests encountered cleanliness problems, pointing out dirty carpets, mold in bathrooms and questionable bed linens. Maintenance issues are also common with reports of holes in walls, broken fixtures and malfunctioning appliances. Some rooms were described as resembling a crime scene with extreme dirtiness and discomfort making guests unwilling to stay. Bugs, particularly roaches, were frequently mentioned.
Given the disparity in room conditions, it seems that guests’ experiences can substantially differ depending on which room they are assigned. The quality of the stay might benefit greatly from updates and better housekeeping practices.
Beds
However, the experience wasn't universally positive. A number of guests reported discomfort due to lumpy or sinking mattresses. Some found the beds to be too hard or narrow, affecting their sleep quality. There were also repeated mentions of stains and cleanliness issues with some guests highlighting serious concerns such as blood stains and musty smells. Additionally, there were reports of insufficient bedding, such as thin comforters and a lack of blankets, which detracted from the overall comfort.
In summary, while many guests had a positive experience with the comfortable beds at Quality Inn Newark - Wilmington, the hotel also seems to have consistency issues, especially relating to the cleanliness and maintenance of the bedding.
Cleanliness
The facilities appear outdated and poorly maintained, contributing to underlying issues like malfunctioning room keys, unkept grounds and debris littering public areas. Cigarette smoke odor, even in designated non-smoking areas, is a frequent complaint with some guests encountering burn marks and cigarette stubs. There have also been unsettling reports of blood stains and unsafe surroundings, including non-functioning security doors and random individuals loitering on the property.
The lack of cleanliness extends to common amenities with issues such as dirty coffee pots, filthy hallways and soiled carpets being noted by multiple guests. The outdoor pool and breakfast facilities also fall short with one review mentioning an inoperable breakfast service during a power outage.
While some travelers appreciated its convenient location, the overall sentiment reflects a need for significant improvements in cleanliness and maintenance. These reviews suggest a disappointing experience overshadowed by pervasive uncleanliness and inadequate upkeep.
Staff
However, the reviews also reveal areas of concern. Numerous guests reported encounters with rude, inattentive and unhelpful staff. There were frequent mentions of dissatisfaction among the staff, leading to an unwelcoming and unprofessional environment. The behavior of some employees, including a reportedly unprofessional front desk manager, contributed to a negative atmosphere. Specific incidents included desk clerks snatching IDs and some staff members being loud and disruptive.
On a positive note, the presence of new management was remarked upon, suggesting efforts for improvement. Despite some staff going above and beyond, the overall inconsistency in service and frequent dissatisfaction among staff greatly affected the guest experience.
Wi-Fi
Pool
3 Star
Concerns about safety were prevalent with mentions of sketchy individuals hanging around the premises. Additionally, guests indicated that the hotel does not meet the expected standards of its star rating and described it as not worth the cost. Despite these comments, there was a recognition that the property shows its three-star status, though it is not up to par with what one would typically expect from a hotel in this category. Overall, the feedback suggests that potential visitors should manage expectations regarding Quality Inn Newark - Wilmington's rating and condition.
Accessible
However, several accessibility issues were reported. Handicap parking lacks a ramp, causing inconvenience and even injury to guests. Guests also highlighted difficulties with parking in designated handicapped spots. Inside the rooms, there were instances where equipment had to be moved to facilitate access, indicating potential layout problems. Moreover, broken appliances like microwaves and warm fridges added to the dissatisfaction. Overall, while the hotel offers some accessible features, significant improvements are needed to make it more accommodating for guests with disabilities.
No, Quality Inn Newark - Wilmington doesn't have any pool.
No, a spa isn't available at Quality Inn Newark - Wilmington.
No, Quality Inn Newark - Wilmington doesn't allow dogs.
No, parking facilities aren't available at Quality Inn Newark - Wilmington.
Yes, Quality Inn Newark - Wilmington has a gym.
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