Holiday Inn Express Newcastle Gateshead by IHG

Newcastle upon Tyne 54.96296900, -1.68168600 , Clasper Way, Swalwel, Newcastle Upon Tyne (Show on Map)
8.4
Very Good


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Summary of reviewsThe Holiday Inn Express Newcastle Gateshead by IHG, enjoys a strong reputation among travelers for its convenience, comfort and value. Situated strategically close to the A1 and within walking distance to the Metro Centre, the hotel's location makes it an excellent base for those visiting Newcastle, Gateshead and nearby attractions such as the Beamish Museum and the Utilita Arena. Guests also appreciate its proximity to a variety of dining options and serene settings, including river walks and green spaces.

A highlight of the hotel experience is the well-received breakfast, praised for its variety and quality. Guests appreciate the plentiful, tasty selections, including options for vegan and gluten-free diets and the added convenience of takeaway options. Although some see areas for improvement, such as occasionally limited hot food or replenishment issues, most find the breakfast to set a positive start to their day.

The dining options extend to dinner, where the quality of food is commended, though some guests find the bar and evening meal choices limited or basic. Alternatives nearby, such as the Skiff Inn and TGI Fridays, are well recommended and appreciated for their varied offerings and quality.

Guest rooms are another positive aspect, frequently described as comfortable, spacious and clean with modern bathrooms and adequate amenities. However, guests highlight issues with temperature control, occasional noise disturbances and some rooms showing signs of wear and tear.

Cleanliness is a strong suit for the hotel with both rooms and common areas consistently noted for their high standards. Minor issues such as occasional missed cleanings or signs of wear do not significantly detract from the overall positive impression.

Perhaps the most notable strength of the hotel is its staff. Reviews consistently highlight their friendliness, professionalism and eagerness to assist, all of which enhance the guest experience considerably.

Amenities such as free WiFi and ample parking are additional perks. The WiFi is generally good, fast and reliable, despite occasional connectivity issues. Free parking is highly valued for its convenience and security.

Family travelers find this hotel to be a good value, noting its family-friendly rooms and engaging breakfast options for kids. While some express concerns about room size and noise, the overall family experience is positive.

Beds receive mixed reviews; many guests find them comfortable, but there are suggestions for better bed sizes and improvements to sofa beds.

For business travelers, the hotel offers necessary amenities such as a business center and reliable WiFi, making it a practical choice for work-related stays.

Overall, the Holiday Inn Express Newcastle Gateshead provides a comfortable, convenient and value-driven experience, particularly praised for its location, breakfast, cleanliness, friendly staff and useful amenities.
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Hotel Taking Steps Towards Sustainability
As an IHG hotel, this property likely participates in the IHG Green Engage™ system. This online tool helps hotels measure and manage their environmental impact, promoting energy, water, and waste reduction.

Dog Friendly Hotel
As part of the IHG group, this Holiday Inn Express is a pet-friendly location. This hotel offers a comfortable and convenient option for travelers with dogs, though specific amenities may vary.

  Dogs Stay Free  


Hotel with Parking
Located on Clasper Way, Swalwell, this hotel offers parking and is near Newcastle Upon Tyne. The hotel is well-suited for guests visiting the shopping center and surrounding areas.

Accessible Hotel
This hotel provides wheelchair accessible double and twin rooms with wider doorways and adapted bathroom facilities. These rooms include visual fire alarms for safety. An en-suite with a power shower is also featured in these accessible rooms.

3-Star Hotel
This hotel is praised for its convenient location. Guests appreciate the clean rooms, great walk-in showers, and efficient heating. The staff are described as friendly and helpful, and the rooms well-maintained for the price.

Family Friendly Hotel

Business Hotel

Hotel where Dogs Stay Free

Room Types
Standard Double Room with Sofa Bed and Free Hot Breakfast A family room suitable for up to 2 adults and 2 children aged under 12 years. The room features a double bed and pull-out sofa bed, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower. If you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Standard Twin Room with Free Hot Breakfast A twin room suitable for up to 2 adults. This room features 2 single beds, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.

Double Room with Free Hot Breakfast - Accessible A wheelchair accessible room suitable for up to 2 adults. This spacious room has a double bed, wider doorways, visual fire alarms and adapted bathroom facilities. It also features free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.

Standard Twin Room with Free Hot Breakfast - Accessible A wheelchair accessible room suitable for up to 2 adults. This spacious room has 2 single beds, wider doorways and adapted bathroom facilities. It also features free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.

Standard Room with Free Hot Breakfast A standard twin or double room will be allocated to you on arrival at the hotel's discretion. Your room and bedding preference is not guaranteed.

Standard Double Room with Free Hot Breakfast Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 1 bed.

Guest Reviews
8.4
Very Good
Location
The 'Holiday Inn Express Newcastle Gateshead by IHG' boasts a prime location that caters to a variety of needs and preferences, making it a popular choice for travelers. The hotel is strategically positioned close to the A1, making it convenient for those traveling by road. Guests commend its proximity to the Metro Centre, a major shopping mall, which is within walking distance or a short drive, offering an excellent spot for shopping enthusiasts. Additionally, the hotel is well-situated for those attending events at the Utilita Arena and is accessible via public transportation with bus stops nearby, ensuring easy travel to Newcastle city center and other local attractions such as the Beamish Museum.

The area around the hotel is rich with dining options, as there are numerous restaurants and eateries within close proximity, adding to the convenience for guests. The location also offers a serene setting with river walks and green spaces, making it a pleasant spot for those traveling with pets. Free parking and cleanliness are consistent praises among guests, along with the hotel's value for money.

With easy access to major roads and transport links, the hotel serves as an ideal base for exploring Newcastle, Gateshead, the wider North East Coast and Northumberland. Overall, its combination of practical amenities, accessibility and proximity to key locations make it an excellent choice for both short stays and longer visits.

Breakfast
The breakfast experience at the Holiday Inn Express Newcastle Gateshead is, by and large, very well-received by guests. Many reviews highlight the excellent variety and quality of the breakfast options, describing it as plentiful, tasty and suitable for a range of dietary needs, including vegan and gluten-free choices. Guests appreciate the buffet style with a mixture of hot and cold options and some even mention the convenience of the takeaway food and coffee cups.

The inclusive breakfast is often cited as great value for money, adding to the overall positive perception. The friendliness and efficiency of the staff further elevate the dining experience. Families and individual travelers alike enjoy the offerings, noting it sets them up well for the day ahead.

However, it's worth noting that while many found the breakfast to be excellent, some reviews point out areas for improvement. There were occasional mentions of limited hot food options and the quality of specific items like scrambled eggs and bacon. A few guests found the breakfast to be just average or noted issues with replenishment during peak times. Despite these minor drawbacks, the overall consensus is that breakfast at this hotel is a highlight, contributing positively to the stay.

Dinner
The Holiday Inn Express Newcastle Gateshead offers a mix of dining experiences that yield a varied set of reviews from guests. Positively, the breakfast selection receives commendation, being described as great with plenty of options. Additionally, food served outside the free buffet is appreciated for its quality, despite being priced on the higher side. The 24-hour availability of pizza is also a noted convenience.

However, there are some negative remarks regarding the evening meal offerings. The food choice at the bar and for dinner is often described as limited or basic with several guests feeling the quality does not justify the cost. Specific criticism includes meals that could be hotter, overcooked food and a lack of appealing vegetarian options. Service at dinner time has also been marked slow by some patrons.

For those finding the in-hotel dining unsatisfactory, the location proves to be advantageous. Many guests highlight the convenience of having a variety of restaurants and eateries in the vicinity. Notable mentions include the Skiff Inn and TGI Fridays, both highly recommended and within walking distance. Additionally, a KFC and several pubs are close by, providing ample alternatives for guests seeking diverse dining experiences.

Guests also appreciate the bar and restaurant within the hotel, although some mention the bar area can be cold. Despite the drawbacks, the overall impression is mitigated by the courteous and attentive service provided by the hotel staff, evident in their efforts to assist guests requests meticulously.

Overall, while the dinner options within the hotel receive a mixed response, the surrounding area offers ample choices that cater to various preferences, making the Holiday Inn Express Newcastle Gateshead a convenient stay for travelers.

Rooms
The rooms at Holiday Inn Express Newcastle Gateshead are generally appreciated for being comfortable, spacious and clean. Many guests found the rooms well-equipped with necessary amenities, such as ironing boards, ample hot water and comfortable beds. The bathrooms were frequently noted as being clean and modern with particular mentions of large, pleasant showers.

Despite these positive aspects, there were some consistent issues that guests highlighted. Many found the rooms to be excessively hot with limited temperature control and no air conditioning. Room cleanliness did receive a few negative comments with reports of missed cleanings on occasion and minor inconveniences such as leftover hair and stains. Some guests also experienced noise disturbances, both from inside and outside the hotel and noted that rooms adjacent to the railway line could be disrupted by external noise.

The decor and furnishings, while functional, were occasionally described as dated and in need of an update. Another common observation was the lack of sufficient power sockets and comfortable seating options. Ground floor rooms garnered varying feedback with a mix of accessibility praises and complaints about musty smells or proximity to service areas like bin storage.

Overall, the rooms are seen as offering good size, cleanliness and standard amenities suitable for short stays, though improvements in temperature control, noise insulation and contemporary updates could enhance the guest experience further.

Beds
The beds at the Holiday Inn Express Newcastle Gateshead by IHG, receive mixed reviews from guests. Generally, the beds are often described as very comfortable with numerous mentions of guests finding them comfy and conducive to a good night's sleep. Some guests particularly appreciated the softness of the beds and the ample amount of comfortable pillows. The rooms are noted to be clean and well-equipped, which adds to the overall comfort.

However, there are a few recurring issues. Some guests found the beds to be too small, which seemed to be a common concern for those accustomed to larger beds. There are also mentions of the sofa beds being uncomfortable and not adequately set up. While many guests praised the comfort of the beds, others found them either too hard or too soft, highlighting the subjective nature of mattress comfort.

Overall, while many guests seem to have enjoyed a comfortable stay, there are a few areas where the hotel could improve to enhance guest satisfaction, particularly with regard to bed size and the comfort of the sofa beds.

Cleanliness
The overall impression of 'Holiday Inn Express Newcastle Gateshead by IHG' is highly positive with respect to cleanliness. Guests consistently note that the hotel, including rooms and common areas, is maintained to a high standard of cleanliness. The rooms are described as very clean, comfortable and well-equipped with many reviewers mentioning spotless conditions and fresh sheets and towels. The main areas of the hotel are also kept meticulously clean, adding to the positive guest experience.

However, some minor issues were noted. A few guests pointed out that certain rooms showed signs of wear and tear, such as scuffed furniture, stained carpets or sofa beds and occasional oversights in cleaning-specific items like coffee cups or bathroom fixtures. There were also isolated instances of leftover items from previous guests or unhoovered carpets reported. Despite these isolated incidents, the general sentiment leans heavily towards satisfaction with the cleanliness standards upheld by the hotel.

The housekeeping staff receive frequent praise for their diligence with rooms cleaned daily and always well-maintained. Even during busy periods, such as breakfast service, the hotel's public areas remain clean and orderly. Overall, while there are occasional lapses, the 'Holiday Inn Express Newcastle Gateshead' consistently delivers on cleanliness, contributing to a comfortable stay for most of its guests.

Staff
The reviews for the staff at Holiday Inn Express Newcastle Gateshead by IHG, are predominantly positive, highlighting their friendly, helpful and welcoming nature. Guests frequently praised the staff's professionalism, attentiveness and willingness to go above and beyond to ensure a pleasant stay. Multiple mentions of courteous and respectful interactions suggest a strong focus on customer service. Reception and night staff were particularly commended for their efficiency and accommodating demeanor.

However, some reviews noted inconsistencies with occasional mentions of unprofessional or less friendly receptionists and a few instances of inadequate customer service. Despite these outliers, the overwhelming sentiment emphasizes the staff's dedication, describing them as delightful, obliging and incredibly friendly. The hotel's team is frequently recognized for their efforts to be accommodating and responsive to guests' needs, adding substantial value to the overall experience.

Wi-Fi
Guests at the Holiday Inn Express Newcastle Gateshead by IHG, generally found the WiFi service favorable. Many reviewers emphasized the availability of free WiFi and described the internet as good, fast and reliable with great coverage throughout the hotel. Positive notes highlighted the stable internet connection, good WiFi signal and free high-speed internet, which included unlimited access. However, some guests experienced connectivity issues with a few mentions of poor WiFi, frequent cut outs and the difficulty of connecting at times. Despite these occasional hiccups, the majority of feedback indicated an overall satisfactory online experience, confirming a good, complimentary WiFi option for travelers.

Parking
Holiday Inn Express Newcastle Gateshead offers a highly convenient experience for travelers with cars. The hotel boasts ample parking facilities, ensuring guests rarely need to worry about finding a spot. Reviews frequently highlight the availability of plentiful and spacious parking spaces, often describing it as "good," "spacious," and "easy to access." Moreover, the hotel provides free parking on-site, adding an extra layer of convenience and value with several guests appreciating the fact that they can leave their car for the entire day without extra fees.

For added peace of mind, some reviews mention the parking is secure, further enhancing the appeal for those with vehicles. Whether staying for a night or an extended period, guests can expect a hassle-free parking experience, thanks to a well-maintained and generously-sized car park. Overall, the parking situation at Holiday Inn Express Newcastle Gateshead is received positively, making it a great choice for travelers driving into the area.

Family
The Holiday Inn Express Newcastle Gateshead by IHG, appears to have garnered appreciation for its family-friendly atmosphere and value propositions, particularly the free child place offering excellent value for money. The hotel is recommended for families due to its family rooms and communal kids area, where children seem to enjoy themselves, especially during breakfast. It's an ideal location for those traveling with kids as it provides good value for a family of four and has a staff praised for their friendliness and professionalism.

However, some reviews mention drawbacks such as the early closure of certain amenities at 9:30 am, noise disturbances from other guests and occasionally unattended children. Additionally, while family rooms are available, some guests felt they were too small or not well-arranged, lacking essential features like air conditioning or adequate storage space.

Despite these concerns, the hotel's convenient location close to shops and restaurants, as well as the helpful and informative staff, make it a viable option for families seeking a reasonably comfortable stay. Overall, the hotel offers a blend of positive experiences, particularly highlighted by the good value for families and the engaging breakfast options for kids.

Business
Holiday Inn Express Newcastle Gateshead is an ideal destination for business travelers, offering a comprehensive range of facilities and services. Its business-friendly atmosphere is evident through amenities such as a business center, free WiFi and comfortable workstations in rooms. The hotel features a convenient location near the city center, providing easy access for business meetings and office visits.

The check-in process is streamlined and stress-free, catering well to those on tight schedules. Professional staff add to the seamless experience, ensuring all business services are readily available and efficient. While the prices for on-site purchases may be higher, the overall value for business stays remains commendable.

The rooms are spacious, clean and equipped with good desks, making them suitable for business work. The hotel also offers adequate meeting and conference room facilities for any professional needs. Additional perks include ample parking, which is beneficial for those driving to the site.

Ideal for working professionals, the hotel blends convenience, practicality and value, making it a great choice for business stays.

Accessible
The Holiday Inn Express Newcastle Gateshead, an IHG Hotel, earns commendations for its accessibility, making it suitable for guests with disabilities. The hotel features ramps, elevators and accessible facilities, providing easy movement both within the hotel and to nearby locations. Guests appreciate the good access to public transport with frequent bus services and metro links close by, making commuting straightforward. The rooms specially designed for disabled guests are spacious and include features such as large accessible bathrooms and wet rooms, which are particularly helpful.

The hotel is also conveniently located with good access to the motorway and central for getting around the city. The ground floor is equipped with comprehensive disabled facilities, ensuring a comfortable stay. Friendly staff contribute to the overall high level of accessibility, making the hotel a recommended choice for guests with disabilities. Additionally, the availability of free Wi-Fi and a clean environment add to the positive aspects of staying at this hotel. While some minor inconveniences were noted, such as difficulties with wheelchair access in certain rooms, the overall feedback highlights excellent accessibility and a supportive environment for disabled guests.

Dog Friendly
Holiday Inn Express Newcastle Gateshead by IHG, stands out as a pet-friendly destination, particularly welcoming to dogs. Guests frequently highlight the hotel’s policy of allowing dogs, making it a great choice for pet owners. The hotel provides dog-friendly rooms and even goes the extra mile by including a pet welcome bag, which is a delightful touch for travelers with canine companions.

The hotel has a water station for dogs, ensuring that pets stay hydrated. Additionally, there are plenty of nearby areas suitable for walking dogs, making it convenient for morning and evening strolls. However, some guests have mentioned issues with dogs barking early in the morning or howling, indicating that noise from pets can be a disturbance.

The staff is praised for their friendliness and helpfulness, contributing to a welcoming atmosphere for both pets and their owners. Although the hotel currently charges £25 per stay for dogs, which some find a bit expensive, others appreciate the dog-friendly policy overall. The location is praised as ideal for travelers venturing into Northumberland or visiting family nearby, adding to its appeal for those traveling with pets.

Overall, the hotel is highlighted as a nice place to stay when traveling with pets with its pet-friendly services and amenities being a significant draw for many visitors. Nonetheless, there are suggestions for better managing dogs during breakfast to keep the dining experience pleasant for all guests.


No, Holiday Inn Express Newcastle Gateshead by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Newcastle Gateshead by IHG.

Yes, Holiday Inn Express Newcastle Gateshead by IHG welcomes dogs.

Yes, parking facilities are available at Holiday Inn Express Newcastle Gateshead by IHG.

No, Holiday Inn Express Newcastle Gateshead by IHG doesn't have a gym.

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