Luxury Apartments Newcastle

Newcastle upon Tyne 54.97193900, -1.59902800 , 69 City Road, (Show on Map)
7.2
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsLuxury Apartments Newcastle is highly praised for its outstanding location near the Quayside, offering breathtaking views of iconic landmarks like the Tyne Bridge and the Millennium Bridge. The convenient central location provides easy access to the city’s restaurants, bars, nightlife and cultural attractions such as St James's Park and The Sage. On-site parking and excellent transport links, including buses and metros, simplify travel logistics.

The apartments themselves are spacious and well-suited for families and groups, featuring multiple bedrooms and bathrooms. They are often complemented for their modern facilities, clean and fully stocked kitchens and comfortable furnishings. The decor is both modern and inviting, making the accommodations feel homey. However, some inconsistencies in maintenance and cleaning have been reported with occasional issues like dirty carpets, broken amenities and lingering odors.

Guests have mixed feelings about the cleanliness and maintenance of the apartments. While some find the properties clean and well-maintained, others report issues such as stained bed sheets, dusty surfaces and poor kitchen hygiene. Similarly, feedback about the staff is varied with many guests praising their friendliness and helpfulness, while others experienced unresponsiveness and unprofessional behavior.

Wi-Fi service also garnered mixed reviews. Some guests enjoyed reliable internet access, but many faced issues with intermittent connectivity, weak signals and difficulties obtaining the password. Parking, although generally appreciated for its security and convenience, received criticism for unclear instructions, high costs and tight spaces.

Beds in the main bedrooms are often described as comfortable and clean, enhancing the apartment's appeal. However, sofa beds received negative feedback for being uncomfortable and sometimes broken. Bedding cleanliness occasionally fell short, leaving some guests dissatisfied.

Accessibility features at Luxury Apartments Newcastle are commendable. The property is well-signposted and secure with easy access to rooms via lifts and accessible parking for elderly guests and those with mobility issues. Convenient transport options further enhance its appeal.

Despite the occasional negative feedback regarding noise, cleanliness and service consistency, the overall sentiment about Luxury Apartments Newcastle is positive, emphasizing excellent location, spacious and comfortable accommodations and good value for money.
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Guest Reviews
7.2
Good
Location
Luxury Apartments Newcastle boasts an outstanding location that receives high praise from guests. Situated near the Quayside, these apartments offer breathtaking views of iconic landmarks such as the Tyne Bridge and the Millennium Bridge, making it perfect for scenic walks and photo opportunities. The proximity to the city center and Quayside bars, restaurants and nightlife allows for easy access to local attractions and amenities, including St James's Park and The Sage.

Guests appreciate the convenient on-site parking, which simplifies travel logistics. The central location makes it easy to get around, whether for football matches, concerts or simply exploring the city's rich cultural heritage. The area's easy access to transport links, including bus services and metro stations, further enhances its appeal.

Many reviews highlight the spaciousness of the apartments, coupled with often spectacular views from windows and balconies. The clean and well-maintained properties also come with helpful and friendly staff, contributing to an overall pleasant stay.

Despite occasional comments about street noise or the busy road nearby, the general consensus about Luxury Apartments Newcastle is overwhelmingly positive, citing its excellent location, good value and comfortable accommodations as key strengths.

Rooms
Luxury Apartments Newcastle offers spacious accommodations that are well-suited for families and groups. Many guests appreciated the large size of the rooms and the modern facilities, highlighting the presence of multiple bedrooms and bathrooms which cater comfortably to their needs. The apartments are described as clean, well-equipped and featuring beautiful views, often located close to the city center with convenient on-site parking.

The well-laid-out apartments come with fully stocked kitchens and many reviews praise the comfortable beds and spacious living areas, making the accommodations feel homey and inviting. Various reviewers noted the ample space and good value for money, citing plenty of room for activities and relaxation. Positive mentions include modern decor, comfy furnishings and lovely decorations, which enhance the aesthetic appeal and comfort of the apartments.

However, some inconsistencies were noted regarding maintenance and cleanliness. Instances of poor cleaning, broken or missing amenities and discrepancies between advertised and actual rooms were reported. A few guests faced issues like no hot water, uncomfortable furniture and lingering odors. Despite these setbacks, the overall sentiment underscores spacious and comfortable living spaces, great for a quiet and relaxing stay in Newcastle.

Beds
Luxury Apartments Newcastle offers a mixed experience when it comes to its bedding accommodations. The positive highlights include numerous mentions of comfortable beds with guests often describing them as comfy, clean and spacious. The decor and cleanliness of the beds generally receive favorable comments, as do the large and well-laid-out apartments. The clean, comfortable bedding and close proximity to the city center add to the overall appeal.

However, there are areas that need improvement. Sofa beds often came under scrutiny, being described as broken, worn and lacking padding with some even missing mattresses entirely. There were also complaints about other types of beds being too small, wobbly or uncomfortably hard with mattresses that were curled, full of springs or otherwise low quality. Some guests noted issues with cleanliness, finding dirty sheets, false eyelashes in the bedding and indications that linens had not been changed between guests. Lastly, there were mentions of the apartments being uncomfortably warm at times.

Overall, while the beds in the main bedrooms largely contribute to a comfortable stay, the issues with sofa beds and occasional lapses in cleanliness suggest that improvements could enhance the guest experience significantly.

Cleanliness
Luxury Apartments Newcastle has garnered a mixed reputation regarding cleanliness, displaying a spectrum of guest experiences. On a positive note, several reviews highlight the property's cleanliness, describing the apartments as clean and well-organized with some guests noting that everything was spotless and tidy, contributing to a comfortable stay. The apartments were often praised for their warm and welcoming environment upon arrival, as well as their spacious and modern interiors.

However, the negative feedback paints a contrasting picture. Numerous guests cited issues with cleanliness across different areas of the apartments. Common complaints included dirty carpets, stained bed sheets and dusty surfaces. Some guests encountered remnants from previous visitors, such as hairs in the bath and used towels. Problems extended to the kitchen with reports of dirty glasses, plates and sticky surfaces. Certain reviews also mentioned a significant need for refurbishment, pointing out damaged furniture, walls needing repainting and general wear and tear.

Additionally, there were persistent mentions of unpleasant odors, ranging from mustiness to stale smoke smells, indicating possible ventilation or cleaning issues. The quality of maintenance seemed inconsistent with several appliances, such as washing machines and dishwashers, not functioning properly.

Despite the positive aspects highlighted by some guests, the recurring negative reviews suggest that cleanliness and maintenance are areas needing urgent improvement at Luxury Apartments Newcastle to meet the expectations of all its visitors.

Staff
The staff at Luxury Apartments Newcastle have received a wide array of reviews from guests, creating a mixed yet vivid picture of their service quality. On the positive side, many guests praised the staff as friendly, helpful and welcoming. Instances of exceptional service were noted with some staff members being described as accommodating, efficient and polite. Several guests appreciated the staff's willingness to provide necessary information and handle various requests both before and during their stay. The reception staff, in particular, were frequently highlighted for their helpfulness and pleasant demeanor.

However, there were also numerous negative experiences reported. Some guests found the staff to be unresponsive, disinterested or outright rude. Instances of unprofessional behavior, such as receptionists being busy with personal phone calls or not being present, were mentioned. There were also complaints about management's lack of responsiveness and poor handling of issues, such as maintenance problems and discrepancies in the accommodations. A notable concern was the limited availability of staff after hours, which left some guests feeling unsupported.

Overall, while many visitors had positive interactions with the staff at Luxury Apartments Newcastle, there were significant concerns about consistency in service quality and staff engagement.

Wi-Fi
Guest feedback on the Wi-Fi at Luxury Apartments Newcastle highlights a mix of experiences. On the positive side, some guests appreciated the good and reliable internet access, noting that the Wi-Fi worked well and featured good connectivity. However, many reviews pointed to significant issues. Common complaints included intermittent functionality, weak signals and the lack of Wi-Fi in some apartments. Several guests also mentioned difficulty in finding or not being provided with the Wi-Fi password. In summary, while some guests enjoyed uninterrupted and high-quality internet, others found the Wi-Fi service inconsistent and problematic, impacting their overall satisfaction with their stay.

Parking
Luxury Apartments Newcastle appears to offer a mixed bag when it comes to parking facilities, drawing both praise and criticism from guests. On the positive side, the apartments' central location benefits from the availability of parking, including secure underground parking, which is noted as a significant advantage by several reviewers. The convenience of on-site parking and the option to leave the car on the day of departure further add to its appeal. Some guests specifically highlighted the ease of access and the security of the basement covered parking.

However, there are several concerns mentioned regarding the experience. The parking arrangements seem to lack clarity with multiple guests pointing out a lack of clear instructions and confusion, especially due to the labeling of the parking as a church car park. The cost is another sticking point, as many find the £15 per day fee steep with suggestions that it might be cheaper to park elsewhere. Additionally, the parking spaces and entrance are described as tight, making it difficult for larger vehicles to maneuver.

Overall, while the parking situation offers convenience and security to those who can navigate its quirks, improvements in clarity, space and cost could enhance the overall experience for future guests.

Accessible
Luxury Apartments Newcastle offers commendable accessibility features, making it a suitable choice for guests with disabilities. The accessibility of the hotel from the city center and its proximity to facilities and shops is a significant advantage. The property is well-signposted and secure, adding to the sense of safety for all guests.

The rooms, including accessible ones, can be easily reached using the lift, a crucial benefit highlighted by several reviews. Ground-floor rooms with accessible parking further enhance the convenience for elderly guests and those with mobility issues. Public transport connections in the area are robust, providing additional ease of movement.

The check-in and check-out processes are straightforward with staff proving to be very helpful and knowledgeable in handling requests. Although the reception desk closes early on Sundays, arrangements like depositing keys in a lockbox have been efficiently managed.

However, some issues remain, such as difficulty operating doors and taps and limited information on accessibility. Despite a few concerns, the overall experience of general accessibility is positive, making Luxury Apartments Newcastle an accessible and convenient choice for many travelers.


No, Luxury Apartments Newcastle doesn't have any pool.

No, a spa isn't available at Luxury Apartments Newcastle.

No, Luxury Apartments Newcastle doesn't allow dogs.

Yes, parking facilities are available at Luxury Apartments Newcastle.

No, Luxury Apartments Newcastle doesn't have a gym.

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