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Mercure Newcastle

Newcastle , Corner King & Steel Streets (Show on Map)

6.8

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMercure Newcastle is a comfortable hotel situated in a prime location, highly suitable for both tourists and business travellers. The breakfast offered at the hotel has mixed reviews with some guests finding it fantastic and exceptional, while others find it to be ordinary with limited options or none at all. The overall state of the rooms leaves much to be desired with some guests finding them smelly, outdated or even dirty. The staff are a highlight of the hotel with multiple guests praising their helpfulness and friendliness. The hotel has mixed reviews when it comes to cleanliness and parking. The hotel is situated in an excellent location for exploring the best of Newcastle's nightlife. The beds have also received mixed reviews with some guests finding them comfortable and spacious, while others found them to be hard and uncomfortable. Overall, the hotel is in need of urgent renovations and a refresh, but the happy and helpful staff outshine the lacklustre property.
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Categories

Hotel near Vineyards

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard King Room This air-conditioned triple room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.

Standard Twin Room This air-conditioned triple room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.

Deluxe King Room This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.

Deluxe Two Bedroom King Suite This spacious suite includes 1 bedroom, a seating area and 1 bathroom with a shower. This suite is air-conditioned and has a flat-screen TV with streaming services, a wardrobe, a safe deposit box and a carpeted floor. The unit has 1 bed.

Standard Accessible King Room This air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.

Superior Twin Room This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.

About Mercure Newcastle

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Guest Reviews

6.8

Rated

Location

Mercure Newcastle is highly praised for its location by its guests, as it is situated within the heart of the city. The staff's helpfulness has also been highly commended by the guests. The hotel is situated in close proximity to diverse restaurants and bars with easy access to the bus stop and other transport facilities, making it more convenient to explore the city. Additionally, the hotel's position is ideal for those who would love to enjoy the breathtaking views of the riverfront area, which is only a few blocks away. Most importantly, for tourists, Mercure Newcastle is situated near highly sought tourist destinations like the beach, McDonald's, Honeysuckle Light Rail Stop, Newcastle Interchange and other shopping centres. However, the noisy location of the hotel has been complained about by some guests. Overall, Mercure Newcastle is a comfortable hotel situated in a prime location, highly suitable for both tourists and business travellers.

Breakfast

Guests at Mercure Newcastle have varying opinions about the breakfast offered at the hotel. Some describe it as fantastic and exceptional with a delicious and lovely buffet, good value for money and a wide range of options. The staff responsible for the breakfast buffet are commended for their professionalism, attentiveness and helpfulness. However, others find the breakfast to be ordinary with limited options or none at all and even confusion about what is included. Some guests also expressed disappointment about the cost of the breakfast, which they found expensive. Despite the mixed reviews, most guests agree that the staff are wonderful and do their best to make the dining experience enjoyable.

Rooms

Mercure Newcastle offers a variety of room sizes, ranging from basic to spacious. Some rooms include modern amenities like a smart TV, while others feature microwaves and utensils. Despite the mixed offerings, the overall state of the rooms leaves much to be desired. Some guests found their rooms smelly, outdated or even dirty with carpets and tiles in need of a deep cleaning. Others had to request changes to their initial room allocation or found that their amenities didn't match the price point. On the other hand, some guests praised the very spacious rooms, comfortable beds and good size for families. While the hotel's location is highly regarded, the outdated decor and lack of maintenance gives off the impression of an old, tired building. Overall, guests have found Mercure Newcastle to be in need of urgent renovations and a refresh.

Beds

Guests at Mercure Newcastle have had mixed experiences with the hotel's beds. Some found the beds to be comfortable and spacious with ample pillows and clean linen. However, others described beds as hard, uncomfortable and disappointing - with some even finding stains on the sheets or blood on the doonas. Some guests who requested a king-sized bed received two single beds pushed together, which was uncomfortable for those traveling with a partner or children. Despite these complaints, many guests still found the mattresses to be brilliant and the rooms overall to be clean and comfortable.

Cleanliness

The Mercure Newcastle hotel has mixed reviews when it comes to cleanliness. Some guests noted that the building is outdated with old and noisy air conditioning units and thin walls that allow for noise to travel easily. There were also several complaints about old and dirty bathrooms, including broken tap fittings, yellowed bathtubs and moldy showers. Despite these negative comments, many guests did note that the rooms were clean and comfortable and that the linen was fresh. However, there were some guests who noted dirty carpets, dusty rooms and stained hallways. Although cleanliness is important to most guests, the Mercure Newcastle hotel receives both positive and negative reviews in this regard.

Staff

The staff at Mercure Newcastle are a highlight of the hotel with multiple guests praising their helpfulness and friendliness. From the front desk to the restaurant and housekeeping staff, visitors found the majority of the team to be lovely, accommodating and professional. The reception staff in particular received high marks with guests impressed with their efficiency and willingness to assist with directions and check-ins. The breakfast service staff also received a special mention with one guest highlighting the professionalism of the gentleman who oversaw the meal. Overall, guests found the staff to be a major asset to the hotel with many noting that their positive attitudes and exceptional customer service made for a great experience.

Parking

The Mercure Newcastle hotel has received mixed reviews when it comes to parking. While some guests found ample and easy parking, others experienced issues with availability, security and extra charges. Some guests were not made aware of the parking policies and had to deal with dodgy or unsecure car parks. However, the hotel's location, cleanliness and comfortable beds received positive feedback. Those planning to stay at the Mercure Newcastle should be aware of the limited parking spots and the extra cost of $15 per night.

Nightlife

The Mercure Newcastle is a hotel situated in an excellent location for exploring the best of Newcastle's nightlife. With numerous venues within walking distance, guests are spoilt for choice when it comes to entertainment options. Additionally, the hotel is conveniently located near a plethora of food options. However, some guests note that the hotel can be quite noisy due to its proximity to nightclubs and street noise with some guests being offered earplugs by the front desk. Despite this, the hotel's prime location makes it easy to experience all that Newcastle has to offer.

4 Star

Mercure Newcastle is a basic hotel that is well-located near lots of shops and restaurants. Although the hotel is not up to four star standards, it offers a comfortable stay with helpful and friendly staff. The outdoor pool is also a nice addition, but the property is in need of renovation or a price reduction. Guests were not impressed with the standard hotel room, but found it to be adequate without any surprises. Some reviewers found the hotel to be below the usual standard for a normal Accor Mercure hotel. However, the happy and helpful staff outshine the lacklustre property. Unfortunately, some guests found their experience to be very poor and stated that it is definitely not a four star hotel.

Yes, Mercure Newcastle has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Mercure Newcastle.

No, Mercure Newcastle doesn't allow dogs.

Yes, parking facilities are available at Mercure Newcastle.

Yes, Mercure Newcastle has a gym.

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