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Summary of reviewsQuest Newcastle West is highly praised for its prime location in a vibrant area, offering easy access to local shops, supermarkets, eateries, and public transport, as well as proximity to the beach and downtown attractions. Nestled in a heritage building, it balances historical charm with modern comforts, providing clean, spacious, and well-equipped accommodations that visitors describe as welcoming and home-like.
The hotel's rooms, characterized by spaciousness and high timber-beam ceilings, exude an elegant charm. Guests value the practical conveniences such as kitchenette facilities and ample parking, which enhance the experience for both business and leisure travelers. The tranquil setting despite being centrally located is also appreciated.
Cleanliness at Quest Newcastle West is exemplary, with reviews frequently highlighting the spotless environment and the professionalism of the friendly staff. The dedicated team, known for their warm hospitality and accommodating nature, significantly contribute to an inviting atmosphere and exceptional service, making guests feel at home.
The beds at the hotel receive consistent compliments for their comfort, further elevating the overall guest experience. Free WiFi is available but noted for reliability issues, which could benefit from improvements.
Parking options, although sometimes at an extra cost, offer security and convenience, with alternatives available across the road. Despite a few isolated concerns, such as connectivity issues with WiFi and minor parking challenges, the general sentiment remains positive. Quest Newcastle West's mix of historical elegance, excellent amenities, and superb service makes it a top choice for a pleasant stay, deserving of the high ratings and eagerness to return expressed by many guests. Show more
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Aparthotel with Parking
Quest Newcastle West provides private, secure on-site parking for a daily fee. This allows guests to park their vehicles directly at the property.
Accessible Aparthotel
Quest Newcastle West offers three accessible rooms, including one and two-bedroom options. The property provides shower chairs on request and allows for the hire of additional equipment such as hoists, reclining chairs, and hospital beds. There are two designated accessible parking spots, and the hotel is independently accredited for accessible needs.
Aparthotel with Gym
5-Star Aparthotel
Room Types
Studio ApartmentThis air-conditioned apartment features a TV and a radio. Your private bathroom includes a shower and toilet.
One-Bedroom ApartmentThis air-conditioned apartment offers a fully equipped kitchen, dining area, work desk and a TV. Laundry facilities are provided.
Two-Bedroom ApartmentThis air-conditioned apartment offers a fully equipped kitchen with a dishwasher. it also includes a dining area, work desk and a TV. Laundry facilities are provided.
Two-Bedroom ApartmentThis unit is composed of one-bedroom apartment connected with one studio. It features a fully equipped kitchen and free access to the gym.
Guest Reviews
8.2
Very Good
Location
Nestled in a vibrant area, Quest Newcastle West enjoys a prime location, making it a preferred choice for travelers. The hotel is surrounded by essential conveniences such as local shops, supermarkets, and eateries, all within a short walking distance. Its proximity to the Newcastle Interchange and light rail service grants easy access to public transport, ensuring guests can navigate the city with ease. The central positioning also allows for a leisurely walk to the beach, downtown attractions, and waterfront dining, offering a perfect balance between city life and relaxation.
The hotel combines the charm of a heritage building with modern comforts, providing clean, spacious, and well-equipped accommodations. Guests appreciate the ease of parking and the tranquil setting, despite being located between busy roads. The quest for convenient and comfortable lodging is met with secure facilities, helpful staff, and thoughtful amenities like a well-appointed kitchenette, making it suitable for both short and extended stays. Overall, Quest Newcastle West presents great value for those seeking accessibility and comfort in a vibrant city setting.
Rooms
Nestled within a beautifully historic exterior, Quest Newcastle West offers guests a delightful blend of modern comfort and timeless charm. Reviewers frequently highlight the rooms' impressive spaciousness and cleanliness, creating a welcoming atmosphere reminiscent of a home away from home. The size of the accommodations consistently exceeds expectations, ranging from studio to two-bedroom apartments, all appointed with comfortable beds and modern amenities to ensure a restful stay.
Visitors appreciate the architectural details like high timber-beam ceilings, which add a touch of elegance and character to the rooms. The property's unique charm is paired with practical conveniences such as kitchenettes and ample parking, contributing to a seamless guest experience. Many note the peacefulness of the location, ensuring that both business and leisure travelers can enjoy a quiet stay.
While certain areas of the hotel are described as less inviting, the rooms themselves are well-maintained and thoughtfully designed. Despite minor critiques regarding specific ground-floor rooms, the overall consensus portrays Quest Newcastle West as a gem where history meets modernity, offering generously sized and well-equipped accommodations along with insights into the hotel's intriguing past.
With its strategic location and excellent facilities, Quest Newcastle West provides an ideal base for exploring the area or simply relaxing in a room that combines comfort, cleanliness, and a dash of historic elegance.
Beds
Nestled in the heart of Newcastle, Quest Newcastle West is gaining recognition for its highly comfortable beds, frequently highlighted by guests. The beds are often described as super comfortable or the most comfortable ever experienced, with guests appreciating the quality of both the beds and pillows. Many reviews emphasize large, clean, and comfortably appointed rooms, enhancing the sleep experience. Despite a few remarks about less-than-perfect mattresses, the overwhelming consensus is that Quest Newcastle West provides a restful and enjoyable night's sleep, making it a top choice for travelers prioritizing comfort.
Cleanliness
Quest Newcastle West stands out as a prime example of cleanliness and comfort in hotel accommodation. Guest reviews consistently highlight the sparkling clean environment, from the spotless rooms to the tidy and modern spaces throughout the property. The rooms are praised not only for their cleanliness but also for their spaciousness, providing guests with comfortable and quiet retreats. The central location of the hotel adds to its convenience, making it easy for travelers to explore nearby attractions.
The staff at Quest Newcastle West receive commendations for their friendliness and professionalism, contributing to a welcoming atmosphere. They demonstrate exceptional service, ensuring that rooms are serviced daily with fresh towels and essential amenities, enhancing the overall guest experience.
The hotel itself is a beautifully restored old building with tasteful renovations that blend style and functionality. Despite a few isolated concerns about issues like room odors or inadequate lounge comfort, the overwhelming sentiment remains positive. The lounge might benefit from updates, but guests appreciate the overall clean and well-appointed accommodations.
Quest Newcastle West impresses with its immaculately maintained property, offering everything needed for a comfortable stay, including the convenience of guest laundry facilities. With rooms that are quiet, well-presented, and frequently described as super clean, this hotel remains an attractive choice for visitors seeking a reliable and pleasant place to stay.
Staff
At Quest Newcastle West, the dedication to exceptional guest experiences is clearly reflected in the consistently positive feedback about the staff. Visitors repeatedly praise the warm hospitality and professionalism displayed by the team, from receptionists to night staff. The check-in process is highlighted for its efficiency and friendliness, with guests often mentioning how welcoming and accommodating the staff are upon arrival and departure. Regular mention is made of the helpful and attentive service, underscored by thoughtful gestures such as providing an umbrella during rainy weather.
Staff members, particularly individuals like James, are frequently noted for going above and beyond to ensure guest comfort and satisfaction. The consistent friendliness and helpfulness of the team contribute to a pleasant stay, with several reviews noting the exceptional service at the front desk and in assisting with dining options and local recommendations.
Overall, the sentiment conveyed through the reviews reveals a hotel experience that is enriched by its personable and committed staff, who consistently deliver great service and ensure that guests feel at home in their spacious, well-equipped accommodations.
Wi-Fi
Quest Newcastle West offers free WiFi, but guests have encountered consistent challenges with its performance. Several reviews indicate issues with connectivity, including difficulties connecting the television to the WiFi and a signal that frequently drops, particularly in the evenings. The internet connection often proves to be slow and limited, which affects the functionality of Smart TVs in the rooms. Overall, guests suggest that the WiFi service might require improvements in reliability and speed to enhance the overall experience.
Parking
Quest Newcastle West offers parking options for its guests, but it does come with some considerations. There is both secure and unsecure parking available, with charges that can add up to around $20-30 per day, which some guests find a bit costly. Despite the additional expense, the location and convenience of parking are well-appreciated by many. There are other options too, such as $9 per night parking available across the road, which can be a more economical choice. However, parking can sometimes be limited, and accessing the carpark can be challenging, especially in bad weather. Fortunately, street parking is typically easy to find on weekends. The overall sentiment suggests that while parking may require an extra effort and cost, good options are available, with security being a noted benefit.
5 Star
Quest Newcastle West offers a charming blend of historical elegance and modern amenities within a beautifully restored old building. Guests have consistently expressed their high satisfaction, with many awarding five stars and planning future visits. There's a consensus that the overall experience is amazing, earning enthusiastic recommendations from visitors. While there was a minor concern about the condition of the hair dryers, this did not detract from the overall enjoyment of their stay. The hotel covered most needs seamlessly, ensuring guests have a comfortable and pleasurable visit, with many eager to return.
No, Quest Newcastle West doesn't have any pool.
No, a spa isn't available at Quest Newcastle West.
No, Quest Newcastle West doesn't allow dogs.
Yes, parking facilities are available at Quest Newcastle West.