Tudor Inn Newcastle

Newcastle -32.92406000, 151.74410100 , 27 Steel St, Hamilton (Show on Map)
5.7
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsTudor Inn Newcastle benefits from a highly praised location near major sporting fields, the Newcastle Entertainment Centre, Beaumont Street and the beach, making it convenient for event-goers and tourists. Public transportation links and ample free, secure parking add to its appeal. The positive reception around its strategic position enhances the overall experience for those looking to explore the city or attend local events.

The rooms receive mixed reviews. Positively, guests appreciate the spaciousness, affordability, comfort and clean bathrooms with some rooms even featuring balconies. However, significant issues are also noted, including musty odors, dirty carpets, stained bed sheets, mouldy bathrooms and outdated or damaged furnishings. Essential amenities such as cutlery and crockery are often missing and difficulties with the entry code system can create access issues. Noise from nearby roads and pubs further detracts from the experience, highlighting the need for better soundproofing.

Cleanliness is a critical concern for many guests despite the convenient location and ample parking. The property suffers from dirty carpets, dusty air conditioning units and musty odors. Common areas and hallways often smell of cigarettes and mold, while bathrooms frequently have mould and occasionally pests. Dirty linens, inadequately cleaned rooms and unclean windows and surfaces contribute to an overall impression of inconsistent housekeeping standards.

Staff interaction also receives mixed reviews. Many guests commend the helpfulness, friendliness and professionalism of the staff, noting good value and strong support when contact is made. However, the absence of on-site staff and reliance on a self check-in process via message codes frustrates many guests. Difficulties in reaching staff through the hotline add inconvenience, although support is generally good once contact is established.

The free WiFi service, though provided without the need for passwords, experiences frequent issues like weak signals, slow speeds and intermittent connectivity. Router issues further complicate maintaining a stable connection and guests often find information on WiFi access lacking.

Parking at Tudor Inn Newcastle is generally viewed positively with free and secure parking under the building being a significant asset. However, the parking slots are tight and better suited for smaller cars, occasionally requiring guests to use street parking when the lot is full.

Beds also spark varied feedback. Clean, comfortable beds are positively highlighted, but concerns about lumpy or sunken mattresses, hard or hammock-like beds and uncomfortable or spongy pillows are common. Cleanliness issues such as dirty mattresses and unpleasant smells further detract from the overall satisfaction with the beds.

The property is described as a budget-quality three-star hotel with basic amenities, but maintenance issues like mouldy ceilings, malfunctioning air conditioning and noise disturbances contribute to guest dissatisfaction. Some guests feel that the room prices are high for the quality offered, calling for a reassessment of its rating due to these recurring problems and the outdated state of the building.

In summary, while Tudor Inn Newcastle offers a strategic location and some appreciated amenities, significant improvements in cleanliness, maintenance and staff presence are needed to enhance the guest experience fully.
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Motel Taking Steps Towards Sustainability

Motel with Parking

4-Star Motel

Room Types
Queen Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony with a quiet street view, this suite also provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Standard Twin Room The twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room features a flat-screen TV, a wardrobe, a carpeted floor, heating as well as a quiet street view. The unit offers 2 beds.

Deluxe Twin Room This twin room has air-conditioning, a microwave and an electric kettle. Some have a balcony.

Deluxe Family Room The family room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The family room provides a wardrobe, a carpeted floor, heating, a flat-screen TV, as well as a quiet street view. The unit has 2 beds.

Guest Reviews
5.7
Rated
Location
Tudor Inn Newcastle boasts a highly praised location with guests repeatedly highlighting its convenience and proximity to various attractions. Situated near major sporting fields and the Newcastle Entertainment Centre, it provides easy access for event-goers. The hotel is also a short walk from Beaumont Street, known for its vibrant dining and nightlife options. Additionally, guests appreciate the proximity to the beach, shopping centers and hospitals. Despite being an unattended accommodation, the ease of access, ample parking and secure environment make it a popular choice. The location also offers good public transport connections and is central to the CBD and other significant sites. Overall, Tudor Inn Newcastle provides a strategic base for guests looking to explore the city, attend events or simply enjoy the local amenities.

Rooms
The rooms at Tudor Inn Newcastle receive mixed feedback from guests. Many reviews highlight positive aspects such as the spaciousness and affordability of the rooms with several guests noting their comfort and the cleanliness of the bathrooms. Some rooms even feature balconies, which guests appreciated. The location is frequently praised for its convenience to main roads and nearby shops.

However, numerous reviews mention significant issues related to maintenance and cleanliness. Common complaints include musty odors, dirty carpets, stained bed sheets and mould in the bathrooms. The state of the furnishings appears dated and in some cases, damaged with specific mentions of broken blinds and doors. Additional inconveniences noted by guests include a lack of essential amenities like cutlery and crockery despite the presence of a microwave and kettle and issues accessing rooms due to a problematic entry code system.

Noise is also a frequent concern, especially for rooms close to busy roads or neighboring pubs. Despite the mixed reviews, the overall sentiment suggests that while some guests find the size and location suitable for their needs, the general upkeep and cleanliness require substantial improvements to meet all guests’ expectations.

Beds
The beds at Tudor Inn Newcastle have received mixed feedback from guests. On the positive side, a number of reviews mention that the beds were clean and comfortable with some guests specifically highlighting the beds to be super comfy and reasonably comfortable. There were also mentions of comfortable pillows and a good variety of bed linen available.

However, not all experiences were pleasing. Some guests found the mattresses to be lacking with descriptions such as lumpy, sunken in on one side and even deformed. A few reviews pointed out that the beds were hard or felt like hammocks due to poor quality. Issues like beds separating during the night and bedsheets that were not up to standard were also noted. Plastic and spongy pillows were mentioned several times, indicating discomfort.

In terms of cleanliness, while many guests found the beds clean, there were also reports of dirty mattresses and unpleasant smells, including one instance where the bed smelt of vomit. Overall, the opinions on bed comfort at Tudor Inn Newcastle were varied with a blend of commendation for cleanliness and comfort and criticisms regarding the quality of the mattresses and pillows.

Cleanliness
Located conveniently close to sporting fields and other local attractions, Tudor Inn Newcastle boasts a good location and ample free parking, making it a practical choice for travelers. However, cleanliness at the hotel is a significant concern for many guests. While some reported that their rooms were clean upon check-in, the majority of reviews pointed to various cleanliness issues.

Common complaints included stained carpets, dusty air conditioning units and generally musty odors throughout the property. The hallways and common areas were often described as smelling of cigarettes and mold. Several guests noted that the bathrooms were particularly problematic with mold in the showers and on the floors, as well as occasional cockroach sightings.

Frequent issues with dirty linens, including stained towels and bedding, were also mentioned. Many felt that the rooms were not vacuumed thoroughly with dirt, hair and stains found on floors and surfaces. Additionally, some guests highlighted that windows and other surfaces had visible dirt and had not been cleaned properly.

The lack of on-site staff meant that immediate concerns could not be promptly addressed, further impacting the overall experience. While a few guests found their rooms to be adequately clean, the overwhelming feedback points to a need for improved and more consistent housekeeping practices to ensure a more pleasant stay for all visitors.

Staff
The staff at Tudor Inn Newcastle garnered mixed reviews with notable positive and negative feedback. Guests frequently praised the hotel's staff for their helpfulness, friendliness and professionalism. The management team, including receptionists, were often highlighted as accommodating and pleasant to deal with. Many appreciated the good value and outstanding support provided on-call.

However, several reviews mentioned significant issues with the lack of on-site staff presence. Guests expressed frustration about the self check-in process via message codes and the difficulty in reaching staff through the hotline. There were numerous complaints about not being able to speak to a person promptly, causing inconvenience during their stay. Despite these concerns, some guests noted that when contact was eventually made, staff were supportive in resolving problems.

Overall, while the customer service quality when available was commendable, the absence of staff on-site posed a considerable challenge for many visitors.

Wi-Fi
Tudor Inn Newcastle offers complimentary WiFi without the hassle of needing a password and some guests have enjoyed a good connection experience. However, frequent WiFi issues were reported, including weak signals, slow speeds and intermittent connectivity problems. Some guests experienced recurring router issues and difficulties maintaining a stable connection on their devices. Information about WiFi access was also noted as lacking.

Parking
Tudor Inn Newcastle offers free parking, which many guests find convenient and easy to access. The parking lot, situated underneath the building, provides an added sense of security, especially for those attending events at the nearby Newcastle Entertainment Centre. However, the space appears to be more suitable for smaller cars, as some guests noted that the parking slots are tight and inadequate for larger vehicles. While the free parking is generally appreciated, there are instances when the car park becomes full, necessitating street parking. Despite this occasional inconvenience, the overall sentiment towards parking at Tudor Inn Newcastle is positive with the free and accessible parking adding to the motel's appeal.

3 Star
The Tudor Inn Newcastle is described as a budget-quality property with a few positive aspects but several shortcomings. Guests have noted that the building is somewhat old and not updated, leading to maintenance issues such as mouldy ceilings, mould in the shower and malfunctioning air conditioning, making the rooms uncomfortable during colder nights. The lighting was insufficient and noise disturbances were reported, contributing to dissatisfaction.

Some visitors felt that the room prices were quite expensive for what was offered, suggesting the price warrants a three-star rating, but upon arrival, they were disappointed with the overall condition of the hotel. Security features such as a mobile phone-based system were highlighted positively, but persistent issues like smoke alarms going off and smoking problems due to unapologetic staff detracted from the experience.

Overall, while the Tudor Inn seems to possess the basic amenities of a three-star hotel, recurring maintenance issues and an outdated building have led to calls for a reassessment of its rating.


No, Tudor Inn Newcastle doesn't have any pool.

No, a spa isn't available at Tudor Inn Newcastle.

No, Tudor Inn Newcastle doesn't allow dogs.

Yes, parking facilities are available at Tudor Inn Newcastle.

No, Tudor Inn Newcastle doesn't have a gym.

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