Gateway Hotel
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Summary of reviewsThe Gateway Hotel in Newport is well-regarded for its central location, making it an attractive option for visitors looking for convenience and accessibility. It is near the city center, train station and popular venues, which adds considerable value, particularly for those attending events at Rodney Parade or the Newport County Football Ground. While some reviews mention traffic noise and less inspiring surroundings, guests largely find the practical location to be a significant advantage.
The breakfast experience at Gateway Hotel is generally positive with many guests appreciating the freshly cooked, delicious meals and the accommodating staff. The menu offers a variety of items, including a full English breakfast and halal options, though it can sometimes feel limited. Despite occasional concerns about slow service and a basic selection, the overall sentiment remains favorable, highlighting the breakfast as a good start to the day.
The hotel does have room for improvement in its dining amenities, particularly for dinner. Guests have expressed disappointment over the lack of a proper restaurant, often needing to venture into town or opt for takeaway meals. The quality of some meat options has also been called into question, suggesting the need for better dining facilities.
Rooms at the Gateway Hotel receive mixed but generally positive feedback. Guests appreciate the spaciousness, cleanliness and modern décor. While there are some issues noted, such as outdated features and occasional noise disturbances, the rooms mostly meet or exceed expectations, providing good value for money. The pleasant and professional staff further enhances the guest experience.
Cleanliness is a standout feature with many guests commending the spotless conditions of both rooms and bathrooms. Even though there are a few isolated reports of old carpets and minor cleanliness issues, the hotel is overall praised for its clean and comfortable accommodations.
The staff at Gateway Hotel are frequently highlighted for their friendliness, efficiency and courteousness. With some minor criticisms about reception presence and language skills, the overall feedback is positive, reflecting a warm and welcoming atmosphere that contributes significantly to guest satisfaction.
The hotel’s free WiFi service is appreciated for its good speed and reliability, although a few guests mentioned the lack of information about the internet and the suggestion for password protection.
For families, Gateway Hotel provides a welcoming environment with well-sized rooms and a homely atmosphere. Children enjoy their stay, creating a positive experience for families, although occasional noise from kids is noted.
Bed comfort varies among guests with many finding the beds clean and comfortable, while others had issues with firmness, lumpy mattresses or maintenance concerns. Despite these varying experiences, most reviews leaned towards positive remarks on bed quality.
Lastly, the hotel is equipped with features to accommodate guests with disabilities, such as ground floor rooms and wheelchair accessibility. However, the absence of an elevator might be a consideration for some. Free on-site parking and the proximity to public transport add to the convenience for all visitors.
In summary, Gateway Hotel offers a well-rounded stay with particular praise for its location, cleanliness and friendly staff. Though there are areas that could benefit from enhancements, particularly in dining options and bed quality, the overall experience for most guests is positive, contributing to a pleasant and practical stay.
Categories
The breakfast experience at Gateway Hotel is generally positive with many guests appreciating the freshly cooked, delicious meals and the accommodating staff. The menu offers a variety of items, including a full English breakfast and halal options, though it can sometimes feel limited. Despite occasional concerns about slow service and a basic selection, the overall sentiment remains favorable, highlighting the breakfast as a good start to the day.
The hotel does have room for improvement in its dining amenities, particularly for dinner. Guests have expressed disappointment over the lack of a proper restaurant, often needing to venture into town or opt for takeaway meals. The quality of some meat options has also been called into question, suggesting the need for better dining facilities.
Rooms at the Gateway Hotel receive mixed but generally positive feedback. Guests appreciate the spaciousness, cleanliness and modern décor. While there are some issues noted, such as outdated features and occasional noise disturbances, the rooms mostly meet or exceed expectations, providing good value for money. The pleasant and professional staff further enhances the guest experience.
Cleanliness is a standout feature with many guests commending the spotless conditions of both rooms and bathrooms. Even though there are a few isolated reports of old carpets and minor cleanliness issues, the hotel is overall praised for its clean and comfortable accommodations.
The staff at Gateway Hotel are frequently highlighted for their friendliness, efficiency and courteousness. With some minor criticisms about reception presence and language skills, the overall feedback is positive, reflecting a warm and welcoming atmosphere that contributes significantly to guest satisfaction.
The hotel’s free WiFi service is appreciated for its good speed and reliability, although a few guests mentioned the lack of information about the internet and the suggestion for password protection.
For families, Gateway Hotel provides a welcoming environment with well-sized rooms and a homely atmosphere. Children enjoy their stay, creating a positive experience for families, although occasional noise from kids is noted.
Bed comfort varies among guests with many finding the beds clean and comfortable, while others had issues with firmness, lumpy mattresses or maintenance concerns. Despite these varying experiences, most reviews leaned towards positive remarks on bed quality.
Lastly, the hotel is equipped with features to accommodate guests with disabilities, such as ground floor rooms and wheelchair accessibility. However, the absence of an elevator might be a consideration for some. Free on-site parking and the proximity to public transport add to the convenience for all visitors.
In summary, Gateway Hotel offers a well-rounded stay with particular praise for its location, cleanliness and friendly staff. Though there are areas that could benefit from enhancements, particularly in dining options and bed quality, the overall experience for most guests is positive, contributing to a pleasant and practical stay.
Family Friendly Hotel
This hotel is family-friendly. It offers a comfortable stay for families visiting Newport.
Cheap Hotel
The Gateway Hotel in Newport provides simple accommodations at a reasonable price, suitable for budget-conscious travelers. Its location offers accessibility to the city and surrounding areas.
Hotel near Golf Courses
Hotel near Nightlife Spots
Accessible Hotel
Small Hotel
Guest Reviews
Situated near the heart of Newport, the Gateway Hotel offers a location praised for its convenience and accessibility. Guests consistently note its proximity to key attractions, such as the city center, train station and Rodney Parade, making it an ideal choice for those attending events or tours. The hotel is conveniently located a short walk from shops, restaurants and entertainment venues, ensuring easy access to a variety of amenities.
For football enthusiasts, the Newport County Football Ground is nearby, adding to the appeal for sports fans. The location is also commended for its short walking distances—typically under 15 minutes—to important spots like the Newport Bridge, main shopping and dining areas and the ICCW venue.
Despite some reviews mentioning the area as less than inspiring or noisy due to traffic, many guests find the central location and the ease of access to surrounding areas outweigh these drawbacks. The hotel stands out for its practical positioning, offering good value for money and facilitating a pleasant stay for visitors.
Gateway Hotel has a breakfast offering that generally satisfies its guests. Most reviews highlight the breakfast as delicious, freshly cooked and providing good value for money. Many guests found the breakfast to be very good, superb or fantastic with friendly and obliging staff enhancing their experience. The options include a variety of items such as a full English breakfast, turkey rashers and even halal options, though the selection can sometimes be limited.
Several reviews note the breakfast's freshness and the quality of the cooked-to-order service, making it a pleasant start to the day. Guests appreciated the ample portion sizes and the reasonable pricing. The atmosphere during breakfast often feels homely and welcoming, adding to the overall positive start to the day.
However, not all feedback was glowing. Some reviews mentioned that the breakfast could be basic or lacking in diversity. There were occasional concerns about slow service, cold plates and limited availability of certain traditional items like bacon and sausages. Additionally, the early closing time for breakfast and a sometimes limited selection posed inconveniences for some guests.
Overall, while there are areas for improvement, the breakfast at Gateway Hotel is frequently praised for its taste, freshness and the accommodating nature of the staff, making it an integral part of the guest experience.
Guest reviews of the dinner experience at the Gateway Hotel indicate a lack of dining amenities. Many guests expressed disappointment over the absence of a proper restaurant at the hotel, suggesting that they had to rely on takeaway meals or walk into town for dinner. Additionally, feedback on breakfast highlighted a recurring issue with the quality of meat options, particularly the use of turkey rashers and cardboard sausages instead of proper bacon. Overall, while some guests noted that the food wasn't half bad, the general consensus points to a need for improved dining options and facilities at the Gateway Hotel.
The rooms at Gateway Hotel receive mixed feedback with an overall positive trend. Many guests appreciate the spaciousness and cleanliness of the rooms. The newly renovated and modern décor contributes to their satisfaction with rooms often described as comfortable, warm and well-appointed. Specifically, several visitors highlight the ample space, contemporary furnishing and cleanliness.
Despite these positives, some reviews point out issues such as small room sizes, outdated features, broken amenities and noise disturbances at night. There are mentions of rooms needing some updates and occasional maintenance problems, but these concerns are generally isolated incidents.
On the whole, the hotel offers good value for its price with many guests noting that the rooms met or exceeded their expectations, making it a satisfactory choice for overnight stays or short visits. The professionalism and hospitality of the staff also add to the positive experience, ensuring basic needs and comfort are well-met.
Gateway Hotel offers a mix of experiences when it comes to bedding. Most guests found the beds to be comfortable, often emphasizing the words comfy or very comfortable. Cleanliness was another positive point frequently highlighted with clean bedsheets and good pillows noted by several reviewers.
However, there were also less favorable comments with some guests finding the beds too hard, lumpy or even broken. Occasionally, the beds were mentioned as being too short or having a mattress that was either too soft or in need of an upgrade. While many guests enjoyed a restful sleep, a notable number did not, pointing out issues like firm pillows, cheap spring mattresses and bedding with stains.
Overall, while the general sentiment leans toward comfort and cleanliness, inconsistencies in bed quality and the occasional maintenance issue might affect the sleeping experience for some guests.
Gateway Hotel has garnered positive feedback for its cleanliness from guests with numerous reviews highlighting the overall cleanliness of different areas within the hotel. Guests frequently described their rooms as clean, tidy and comfortable with spotless conditions being a common theme. Bathrooms also received commendation for being exceptionally clean and modern.
The hotel's facilities were praised for their cleanliness and the staff were noted for their friendliness and helpfulness, contributing to an overall pleasant stay. Although there were a few mentions of old or dirty carpets and isolated cleanliness issues, these instances were exceptions rather than the norm.
Overall, Gateway Hotel stands out for providing clean and comfortable accommodations which, when combined with courteous and responsive staff, make for a welcoming environment for travelers.
The Gateway Hotel has garnered praise for its staff, who are frequently described as friendly, helpful and accommodating. Guests consistently highlight the professionalism and politeness of the team, noting their warm and welcoming demeanor. Particularly commendable are the direct reception and breakfast service staff, who receive numerous mentions for their efficiency and courteousness.
However, there are a few points of criticism where the staff’s service fell short, such as instances of minimal presence at the reception and limited English proficiency among some members. Despite these occasional drawbacks, the overall sentiment remains positive with guests frequently appreciating the attentive and kind nature of the hotel personnel, which significantly enhances their stay.
In summary, the Gateway Hotel staff are a vital asset to the guest experience, making for a pleasant and memorable visit, even though there are areas for improvement in terms of consistency and communication skills.
The WiFi at Gateway Hotel has generally received positive remarks from guests. Many appreciated the availability of free WiFi, noting it to be good and fast. The connection was described as decent and functional in rooms with no significant issues reported by some visitors. However, a few guests highlighted that there was no information provided about the internet and there was a suggestion for password protection to enhance security. Despite these minor drawbacks, the complimentary WiFi service at the Gateway Hotel seems to meet the needs of most travelers effectively.
Gateway Hotel offers a welcoming environment for families, featuring well-sized family rooms that accommodate guests comfortably. Managed by a friendly family, the hotel creates a homely atmosphere, making guests feel at ease during their stay. Children particularly seem to enjoy their time at the hotel with multiple mentions of kids having great experiences. While there is an occasional note of kids being quite vocal, overall, the hotel provides a positive and enjoyable stay for families.
The Gateway Hotel is equipped with several features that cater to guests with disabilities. Reception is attentive to mobility issues and offers ground floor rooms when necessary. The hotel boasts multiple accessible rooms, ensuring a comfortable stay for all guests. While the property itself is wheelchair accessible, the absence of an elevator might be a consideration for some. The availability of free, on-site parking adds to the convenience, despite occasional limitations on spaces. Additionally, the location allows for a short walk to public transport, making it easier for guests to get around. Overall, the hotel provides practical accommodations and facilities that enhance accessibility for visitors with disabilities.
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Location
For football enthusiasts, the Newport County Football Ground is nearby, adding to the appeal for sports fans. The location is also commended for its short walking distances—typically under 15 minutes—to important spots like the Newport Bridge, main shopping and dining areas and the ICCW venue.
Despite some reviews mentioning the area as less than inspiring or noisy due to traffic, many guests find the central location and the ease of access to surrounding areas outweigh these drawbacks. The hotel stands out for its practical positioning, offering good value for money and facilitating a pleasant stay for visitors.
Breakfast
Several reviews note the breakfast's freshness and the quality of the cooked-to-order service, making it a pleasant start to the day. Guests appreciated the ample portion sizes and the reasonable pricing. The atmosphere during breakfast often feels homely and welcoming, adding to the overall positive start to the day.
However, not all feedback was glowing. Some reviews mentioned that the breakfast could be basic or lacking in diversity. There were occasional concerns about slow service, cold plates and limited availability of certain traditional items like bacon and sausages. Additionally, the early closing time for breakfast and a sometimes limited selection posed inconveniences for some guests.
Overall, while there are areas for improvement, the breakfast at Gateway Hotel is frequently praised for its taste, freshness and the accommodating nature of the staff, making it an integral part of the guest experience.
Dinner
Rooms
Despite these positives, some reviews point out issues such as small room sizes, outdated features, broken amenities and noise disturbances at night. There are mentions of rooms needing some updates and occasional maintenance problems, but these concerns are generally isolated incidents.
On the whole, the hotel offers good value for its price with many guests noting that the rooms met or exceeded their expectations, making it a satisfactory choice for overnight stays or short visits. The professionalism and hospitality of the staff also add to the positive experience, ensuring basic needs and comfort are well-met.
Beds
However, there were also less favorable comments with some guests finding the beds too hard, lumpy or even broken. Occasionally, the beds were mentioned as being too short or having a mattress that was either too soft or in need of an upgrade. While many guests enjoyed a restful sleep, a notable number did not, pointing out issues like firm pillows, cheap spring mattresses and bedding with stains.
Overall, while the general sentiment leans toward comfort and cleanliness, inconsistencies in bed quality and the occasional maintenance issue might affect the sleeping experience for some guests.
Cleanliness
The hotel's facilities were praised for their cleanliness and the staff were noted for their friendliness and helpfulness, contributing to an overall pleasant stay. Although there were a few mentions of old or dirty carpets and isolated cleanliness issues, these instances were exceptions rather than the norm.
Overall, Gateway Hotel stands out for providing clean and comfortable accommodations which, when combined with courteous and responsive staff, make for a welcoming environment for travelers.
Staff
However, there are a few points of criticism where the staff’s service fell short, such as instances of minimal presence at the reception and limited English proficiency among some members. Despite these occasional drawbacks, the overall sentiment remains positive with guests frequently appreciating the attentive and kind nature of the hotel personnel, which significantly enhances their stay.
In summary, the Gateway Hotel staff are a vital asset to the guest experience, making for a pleasant and memorable visit, even though there are areas for improvement in terms of consistency and communication skills.
Wi-Fi
Family
Accessible
No, Gateway Hotel doesn't have any pool.
No, a spa isn't available at Gateway Hotel.
No, Gateway Hotel doesn't allow dogs.
No, parking facilities aren't available at Gateway Hotel.
No, Gateway Hotel doesn't have a gym.
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