Mercure Newport
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMercure Newport is highly regarded for its central location in Newport's city centre, providing easy access to main shopping areas, restaurants, entertainment venues and key transport links. Its proximity to local attractions and transport connections makes it ideal for both leisure and business travelers.
Guests often highlight the clean, comfortable and modern accommodations with impressive city and river views. Rooms are spacious, well-equipped with modern amenities and offer high standards of cleanliness. The comfortable beds ensure a restful night's sleep, contributing to the overall high satisfaction.
The hotel’s breakfast receives widespread acclaim for its variety and quality, featuring both English and continental options, including vegan choices and customized egg styles. Guests appreciate the cheerful and friendly service during breakfast, adding to their positive dining experience. The dinner offerings and room service also impress many with specific praise for dishes like rib eye steak and arancini and for the pleasant atmosphere of the restaurant and bar areas.
Mercure Newport is noted for its cleanliness, consistently praised for being spotless and well-maintained. The facilities, including the gym, are well-kept and convenient, adding to guests' comfort. The gym, though small, provides a variety of equipment and is accessible 24 hours a day.
The staff at Mercure Newport are frequently commended for their friendliness, helpfulness and professionalism, enhancing guests' overall experience. They are attentive to dietary needs and always ready to assist with queries, contributing to the hotel's welcoming atmosphere.
The hotel’s free wifi is generally well-received for its speed and convenience, although there are mixed experiences regarding its reliability.
Mercure Newport is also recognized as family-friendly, offering spacious and clean family rooms with comfortable beds. The staff’s excellent service and child-friendly amenities make it a recommended choice for families.
As a four-star hotel, Mercure Newport lives up to its rating with modern amenities, high-specification rooms and excellent service. It is well-suited for business travelers as well, offering business desks, ample meeting rooms and an overall environment conducive to corporate needs. Its central location and high standards make it an attractive option for both leisure and business stays.
Categories
Guests often highlight the clean, comfortable and modern accommodations with impressive city and river views. Rooms are spacious, well-equipped with modern amenities and offer high standards of cleanliness. The comfortable beds ensure a restful night's sleep, contributing to the overall high satisfaction.
The hotel’s breakfast receives widespread acclaim for its variety and quality, featuring both English and continental options, including vegan choices and customized egg styles. Guests appreciate the cheerful and friendly service during breakfast, adding to their positive dining experience. The dinner offerings and room service also impress many with specific praise for dishes like rib eye steak and arancini and for the pleasant atmosphere of the restaurant and bar areas.
Mercure Newport is noted for its cleanliness, consistently praised for being spotless and well-maintained. The facilities, including the gym, are well-kept and convenient, adding to guests' comfort. The gym, though small, provides a variety of equipment and is accessible 24 hours a day.
The staff at Mercure Newport are frequently commended for their friendliness, helpfulness and professionalism, enhancing guests' overall experience. They are attentive to dietary needs and always ready to assist with queries, contributing to the hotel's welcoming atmosphere.
The hotel’s free wifi is generally well-received for its speed and convenience, although there are mixed experiences regarding its reliability.
Mercure Newport is also recognized as family-friendly, offering spacious and clean family rooms with comfortable beds. The staff’s excellent service and child-friendly amenities make it a recommended choice for families.
As a four-star hotel, Mercure Newport lives up to its rating with modern amenities, high-specification rooms and excellent service. It is well-suited for business travelers as well, offering business desks, ample meeting rooms and an overall environment conducive to corporate needs. Its central location and high standards make it an attractive option for both leisure and business stays.
Family Friendly Hotel
This hotel is family-friendly. It offers a comfortable stay for families visiting Newport.
Accessible Hotel
Mercure Newport offers Standard Accessible Rooms with a double bed and a wide range of accessible common areas. These include a wheelchair-accessible business center, lounge, public washroom, registration desk, restaurant, and path to the elevator. It also provides assistive listening devices and visual alarms in hallways.
4-Star Hotel
This hotel features a fitness center, terrace, restaurant, and bar. It offers room service, a 24-hour front desk, and free WiFi, ensuring a comfortable and convenient stay.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Gym
Guest Reviews
Mercure Newport boasts an enviable location in the heart of Newport's city centre, making it the ideal choice for those needing to stay centrally. It offers straightforward access to the main shopping areas, restaurants and entertainment venues. Visitors appreciate the hotel's proximity to key transport links with both the train and bus stations just a short walk away, providing excellent connections to Cardiff and beyond.
The central position makes it perfect for exploring local attractions with the Friars Walk shopping precinct, the university and various pubs and supermarkets all within easy walking distance. Marathon participants also find it convenient, as it is close to the starting point of the Newport Marathon.
Guests consistently highlight the hotel's clean, comfortable and modern accommodations, often noting the impressive views over Newport and the river from higher-floor rooms. The staff receive praise for their friendly and helpful demeanor, enhancing the overall quality of the stay.
Overall, Mercure Newport's central and convenient location, coupled with its quality amenities and welcoming staff, make it a top choice for visitors seeking a well-situated and comfortable stay in Newport.
Mercure Newport's breakfast offerings have garnered a lot of positive feedback from guests. Many appreciated the cheerful greeting at breakfast, noting exceptional and friendly service from the staff, which added to their enjoyable dining experience. Numerous guests were pleased with the good range and variety of breakfast choices, praising the excellent buffet that included both English and continental options. The breakfast was often described as plentiful, hearty and fulfilling with many highlighting the availability of vegan options and customized egg styles.
Most reviews indicated that the breakfast was lovely, delicious and well-organized with fresh and high-quality ingredients. The self-service setup with a wide choice, including pastries, cereals, fresh fruits and full English breakfast items, received frequent commendations for meeting diverse preferences. The attentive and helpful staff further enhanced the breakfast experience and some guests even mentioned the excellent decor of the restaurant.
However, a few areas for improvement were noted. Some guests felt that the variety could be expanded, especially within the breakfast buffet selection and there were occasional mentions of certain foods being overcooked or cold. Despite these minor shortcomings, the general consensus remained highly positive, positioning Mercure Newport's breakfast as a strong highlight of the stay, appealing to a broad spectrum of dietary needs and preferences.
The restaurant at Mercure Newport has generally garnered positive feedback from guests for its dining options. Patrons have commended the restaurant staff for their dedication to catering to dietary needs, making it a welcoming spot for all visitors. Dishes served during dinner and breakfast were consistently described as delicious and nicely presented with many remarking on the quality and taste. Room service has also been highlighted as super delicious.
The evening meals stood out with guests particularly enjoying the rib eye steak and its perfect preparation and the arancini earning specific praise for its flavor. The overall dining experience, from the restaurant to room service, has been frequently referred to as excellent and lovely, contributing to the hotel’s reputation as a splendid place to dine.
The bar is another high point, often mentioned for its great service and a good range of drinks. The outside seating bar area and the rooftop terrace on the 3rd floor add to the charm of dining at this establishment, enhancing the overall atmosphere.
However, there were some mixed reviews regarding dinner consistency. Some guests noted variability in the quality of evening meals over different nights and a few found the restaurant menu lacking in variety. There were also sporadic complaints about the high prices of food and an underwhelming breakfast experience.
While the majority of guests found the restaurant staff to be amazing, a handful reported instances of them being irritable and impatient. Despite these minor setbacks, the modern decor of the restaurant and the superb food presentation have generally left guests with a favorable impression. Overall, dining at Mercure Newport is portrayed as a largely satisfying and enjoyable experience.
Mercure Newport provides an exceptional stay with numerous positive highlights about their rooms. Across the board, guests have consistently praised the cleanliness and comfort of the rooms. Many found the spaces to be not just clean, but immaculate, well-presented and modern, reflecting a new or newly refurbished ambience.
Spaciousness is another frequently lauded aspect; many guests appreciated the large, roomy accommodations. The bathrooms also received high marks for cleanliness, spaciousness and modern facilities. Showers were often described as superb, strong and stunning, adding to the overall positive experience.
A striking feature noted by multiple guests was the breathtaking views with many rooms offering splendid vistas of the city. The rooms were also highlighted for being well-equipped with modern amenities such as large TVs, strong Wi-Fi, tea and coffee facilities, irons, fridges and luxurious touches like heated towel rails.
Comfort was a reoccurring theme with guests often mentioning the very comfy beds and overall room comfort. The soundproofing was effective, ensuring a quiet and restful stay.
However, there were occasional issues reported such as the rooms being too hot or the air conditioning not being effective. These instances were the exception rather than the rule with most guests having a pleasant and enjoyable stay.
Overall, the Mercure Newport stands out for its immaculate, spacious and comfortable rooms, making it a highly recommended choice for visitors.
Mercure Newport consistently delivers when it comes to providing a comfortable sleeping experience for its guests. With numerous remarks highlighting the comfort of the beds, visitors often mention the beds being very comfortable, super comfy and even incredibly comfy. King-size beds and soft pillows further enhance the experience. The rooms are frequently noted as being clean and tidy, which adds to the overall comfort and relaxation guests feel during their stay. Additionally, the rooms are equipped with practical amenities like desks with lights and modern bathrooms. While a few guests found the beds too soft or less comfortable in twin rooms, the overwhelming consensus is that the bedding and pillows contribute to a good night's sleep, making the stay at Mercure Newport very enjoyable.
Mercure Newport has garnered commendable feedback regarding its cleanliness from guests. The hotel is consistently described as extremely clean, modern and comfortable. Rooms are frequently mentioned as being spotless, tidy and equipped with clean towels every morning. Guests appreciate the immaculate condition and good sanitation throughout the premises. Many highlight the fresh, welcoming atmosphere of both the rooms and common areas.
The hotel's cleanliness also extends to its facilities, which are described as clean, functional and modern. The positive impressions are reinforced by the polite and efficient room maids, making the cleanliness experience even more satisfying. Despite one or two minor complaints about specific aspects, the overall sentiment remains highly favorable.
Guests find the entire property to be exceptionally clean with many noting that it ranks among the cleanest hotels they've stayed in. The consistent upkeep and modern amenities contribute to a comfortable and pleasant stay, earning Mercure Newport a strong reputation for cleanliness and hospitality.
Mercure Newport stands out for its exceptional staff, who consistently receive high praise from guests. The hospitality team is often described as friendly, helpful and accommodating, creating a welcoming atmosphere throughout the hotel. Guests frequently mention the professionalism and warmth of the reception staff, highlighting their efficiency and readiness to assist with any queries or concerns.
The hotel management and bar staff also earn commendations for their attentive service and willingness to go the extra mile, ensuring that guests' needs are met promptly. Whether dealing with dietary requirements or swiftly addressing issues, the staff's commitment to guest satisfaction is evident.
In the restaurant, the team maintains a pleasant demeanor while providing attentive service during breakfast and other meals. The consistent friendliness, combined with a high level of professionalism and courtesy, makes for a pleasant stay at Mercure Newport. This level of customer service has earned the hotel top marks from those who have experienced it firsthand.
The Mercure Newport offers an excellent and super fast wifi experience, ensuring a seamless online connection for guests. The wifi is great for various activities, including efficient online meetings and it is available throughout the hotel. Guests appreciate the free wifi access with some mentioning the convenience of free wifi via the TV.
However, there are mixed experiences regarding the reliability of the wifi. A few guests reported inconsistent connections and poor signal strength with some experiencing very slow speeds or the wifi cutting out entirely. Despite these occasional issues, the overwhelmingly positive feedback highlights the hotel's capacity to provide efficient and fast internet access, making it a suitable choice for those needing reliable connectivity during their stay.
Additionally, the hotel offers a 24-hour WhatsApp service for any queries or requests, adding to the overall convenience for guests staying at Mercure Newport.
The gym at Mercure Newport has earned considerable praise from its guests for both its quality and convenience. Situated on the 3rd floor, the gym is accessible 24 hours a day, offering a range of usable facilities. Visitors appreciated the clean and well-prepared environment, noting the availability of essentials like fresh water.
Although described by some as small, the gym contains a variety of equipment including free weights, treadmills, bikes and ski machines, which were sufficient for most users' routines. Many highlighted the exceptional quality and complete range of equipment, making it a terrific option for maintaining fitness while staying at the hotel. Overall, guests found the gym at Mercure Newport to be a great and practical amenity in a central location.
The Mercure Newport has garnered positive feedback for its family-friendly environment, making it an ideal choice for those traveling with children. Guests have found it perfect for family stays, praising the hotel for its child and toddler-friendly atmosphere. The availability of suitable family rooms, which are spacious and clean, adds to the convenience for families. The beds are notably comfortable, ensuring a restful night, leaving guests reluctant to get up in the morning.
The hotel staff receive high marks for their excellent and wonderful service, often going the extra mile to accommodate families, such as offering to prepare breakfast trays. The impressive views of Newport from the rooms add to the overall pleasant experience.
Though the hotel is celebrated for its family-friendly nature, some guests suggest that more family-friendly facilities could enhance the stay even further. Overall, the Mercure Newport is a highly recommended option for families seeking a comfortable and accommodating place to stay.
Mercure Newport consistently delivers what one would expect from a four-star hotel. Guests appreciate the excellent standard of service and the very good facilities available. The hotel offers modern amenities with newly fitted out, high specification rooms that contribute to an overall experience worthy of its four-star status.
Visitors describe the comfort as typical of four-star hotels, making it an excellent option for both leisure and business stays. Its central city location adds to its appeal with many praising it as great value for money. The hotel stands out for its high quality, nearly new condition and cleanliness.
Mercure Newport is ideal for hosting conferences and meetings, thanks to its well-maintained, modern facilities. Reviews highlight the high standard of service, often described as 6-star, despite its 4-star rating. For those seeking a dependable, high-quality four-star experience at a decent price, this hotel comes highly recommended.
Mercure Newport emerges as a leading choice for business travelers, highlighted by numerous commendations on its suitability for business stays. Positioned just 2 minutes from key office locations, it offers a convenient base for business trips. The hotel's facilities are well-tailored for corporate needs, featuring a business desk, ample meeting rooms and a well-equipped business center, fostering a professional business atmosphere conducive to work.
The rooms are described as comfortable and well-suited for extended business stays, meeting the expectations of those frequently traveling for business commitments. The presence of a business lounge allows for uninterrupted work before check-in, enhancing the overall experience for busy professionals.
The staff receive accolades for their professionalism, contributing to the hotel's business-friendly environment. The large number of business guests hints at the hotel's understanding and accommodation of business requirements, ensuring that travelers' needs are prioritized. However, it's noted that some facilities, such as proper tables to work on, might need improvement.
Overall, Mercure Newport consistently meets the expectations of business travelers, evidenced by its ability to merge business with a pleasurable stay, thus making it an ideal spot for those on corporate missions.
Location Show Map
Location
The central position makes it perfect for exploring local attractions with the Friars Walk shopping precinct, the university and various pubs and supermarkets all within easy walking distance. Marathon participants also find it convenient, as it is close to the starting point of the Newport Marathon.
Guests consistently highlight the hotel's clean, comfortable and modern accommodations, often noting the impressive views over Newport and the river from higher-floor rooms. The staff receive praise for their friendly and helpful demeanor, enhancing the overall quality of the stay.
Overall, Mercure Newport's central and convenient location, coupled with its quality amenities and welcoming staff, make it a top choice for visitors seeking a well-situated and comfortable stay in Newport.
Breakfast
Most reviews indicated that the breakfast was lovely, delicious and well-organized with fresh and high-quality ingredients. The self-service setup with a wide choice, including pastries, cereals, fresh fruits and full English breakfast items, received frequent commendations for meeting diverse preferences. The attentive and helpful staff further enhanced the breakfast experience and some guests even mentioned the excellent decor of the restaurant.
However, a few areas for improvement were noted. Some guests felt that the variety could be expanded, especially within the breakfast buffet selection and there were occasional mentions of certain foods being overcooked or cold. Despite these minor shortcomings, the general consensus remained highly positive, positioning Mercure Newport's breakfast as a strong highlight of the stay, appealing to a broad spectrum of dietary needs and preferences.
Dinner
The evening meals stood out with guests particularly enjoying the rib eye steak and its perfect preparation and the arancini earning specific praise for its flavor. The overall dining experience, from the restaurant to room service, has been frequently referred to as excellent and lovely, contributing to the hotel’s reputation as a splendid place to dine.
The bar is another high point, often mentioned for its great service and a good range of drinks. The outside seating bar area and the rooftop terrace on the 3rd floor add to the charm of dining at this establishment, enhancing the overall atmosphere.
However, there were some mixed reviews regarding dinner consistency. Some guests noted variability in the quality of evening meals over different nights and a few found the restaurant menu lacking in variety. There were also sporadic complaints about the high prices of food and an underwhelming breakfast experience.
While the majority of guests found the restaurant staff to be amazing, a handful reported instances of them being irritable and impatient. Despite these minor setbacks, the modern decor of the restaurant and the superb food presentation have generally left guests with a favorable impression. Overall, dining at Mercure Newport is portrayed as a largely satisfying and enjoyable experience.
Rooms
Spaciousness is another frequently lauded aspect; many guests appreciated the large, roomy accommodations. The bathrooms also received high marks for cleanliness, spaciousness and modern facilities. Showers were often described as superb, strong and stunning, adding to the overall positive experience.
A striking feature noted by multiple guests was the breathtaking views with many rooms offering splendid vistas of the city. The rooms were also highlighted for being well-equipped with modern amenities such as large TVs, strong Wi-Fi, tea and coffee facilities, irons, fridges and luxurious touches like heated towel rails.
Comfort was a reoccurring theme with guests often mentioning the very comfy beds and overall room comfort. The soundproofing was effective, ensuring a quiet and restful stay.
However, there were occasional issues reported such as the rooms being too hot or the air conditioning not being effective. These instances were the exception rather than the rule with most guests having a pleasant and enjoyable stay.
Overall, the Mercure Newport stands out for its immaculate, spacious and comfortable rooms, making it a highly recommended choice for visitors.
Beds
Cleanliness
The hotel's cleanliness also extends to its facilities, which are described as clean, functional and modern. The positive impressions are reinforced by the polite and efficient room maids, making the cleanliness experience even more satisfying. Despite one or two minor complaints about specific aspects, the overall sentiment remains highly favorable.
Guests find the entire property to be exceptionally clean with many noting that it ranks among the cleanest hotels they've stayed in. The consistent upkeep and modern amenities contribute to a comfortable and pleasant stay, earning Mercure Newport a strong reputation for cleanliness and hospitality.
Staff
The hotel management and bar staff also earn commendations for their attentive service and willingness to go the extra mile, ensuring that guests' needs are met promptly. Whether dealing with dietary requirements or swiftly addressing issues, the staff's commitment to guest satisfaction is evident.
In the restaurant, the team maintains a pleasant demeanor while providing attentive service during breakfast and other meals. The consistent friendliness, combined with a high level of professionalism and courtesy, makes for a pleasant stay at Mercure Newport. This level of customer service has earned the hotel top marks from those who have experienced it firsthand.
Wi-Fi
However, there are mixed experiences regarding the reliability of the wifi. A few guests reported inconsistent connections and poor signal strength with some experiencing very slow speeds or the wifi cutting out entirely. Despite these occasional issues, the overwhelmingly positive feedback highlights the hotel's capacity to provide efficient and fast internet access, making it a suitable choice for those needing reliable connectivity during their stay.
Additionally, the hotel offers a 24-hour WhatsApp service for any queries or requests, adding to the overall convenience for guests staying at Mercure Newport.
Gym
Although described by some as small, the gym contains a variety of equipment including free weights, treadmills, bikes and ski machines, which were sufficient for most users' routines. Many highlighted the exceptional quality and complete range of equipment, making it a terrific option for maintaining fitness while staying at the hotel. Overall, guests found the gym at Mercure Newport to be a great and practical amenity in a central location.
Family
The hotel staff receive high marks for their excellent and wonderful service, often going the extra mile to accommodate families, such as offering to prepare breakfast trays. The impressive views of Newport from the rooms add to the overall pleasant experience.
Though the hotel is celebrated for its family-friendly nature, some guests suggest that more family-friendly facilities could enhance the stay even further. Overall, the Mercure Newport is a highly recommended option for families seeking a comfortable and accommodating place to stay.
4 Star
Visitors describe the comfort as typical of four-star hotels, making it an excellent option for both leisure and business stays. Its central city location adds to its appeal with many praising it as great value for money. The hotel stands out for its high quality, nearly new condition and cleanliness.
Mercure Newport is ideal for hosting conferences and meetings, thanks to its well-maintained, modern facilities. Reviews highlight the high standard of service, often described as 6-star, despite its 4-star rating. For those seeking a dependable, high-quality four-star experience at a decent price, this hotel comes highly recommended.
Business
The rooms are described as comfortable and well-suited for extended business stays, meeting the expectations of those frequently traveling for business commitments. The presence of a business lounge allows for uninterrupted work before check-in, enhancing the overall experience for busy professionals.
The staff receive accolades for their professionalism, contributing to the hotel's business-friendly environment. The large number of business guests hints at the hotel's understanding and accommodation of business requirements, ensuring that travelers' needs are prioritized. However, it's noted that some facilities, such as proper tables to work on, might need improvement.
Overall, Mercure Newport consistently meets the expectations of business travelers, evidenced by its ability to merge business with a pleasurable stay, thus making it an ideal spot for those on corporate missions.
No, Mercure Newport doesn't have any pool.
No, a spa isn't available at Mercure Newport.
No, Mercure Newport doesn't allow dogs.
No, parking facilities aren't available at Mercure Newport.
Yes, Mercure Newport has a gym.
Location Show Map
More Options
