New Inn by Greene King Inns
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Summary of reviewsThe New Inn by Greene King Inns offers a well-regarded and convenient location, praised for its accessibility to major roadways and key destinations like the ICC, Celtic Manor and Cardiff. Its quiet, peaceful setting despite its motorway proximity is frequently highlighted, making it a restful retreat for both business and leisure travelers. Ample parking and pet-friendly big fields further enhance the guest experience.
Breakfast at the New Inn receives mixed reviews. When well-executed, it is hearty, delicious and great value with a wide array of options, including freshly cooked items. However, inconsistent service and occasional shortages or delays can detract from the overall experience. Still, positive interactions with the staff during breakfast are often noted.
Dinner offerings at the Hungry Horse restaurant are generally praised for their taste, value and variety. Guests enjoy the meal selections and the welcoming atmosphere of the pub. However, some have found the food quality inconsistent with occasional issues related to meal preparation and presentation. Despite this, the overall dining experience is positively received, particularly when the staff's friendly service is taken into account.
The rooms at New Inn are clean, spacious and comfortable, often praised for their modern furnishings, cleanliness and good value. While many guests appreciate the comfortable beds and beautifully cleaned rooms, issues like poor ventilation during summer and occasional signs of wear and tear are noted. Nevertheless, the positives tend to outweigh the negatives, ensuring a pleasant stay.
Cleanliness throughout the hotel is a strong point with numerous guests commending the immaculate rooms and common areas. Staff attentiveness to maintaining a clean environment is frequently acknowledged.
The staff at New Inn are consistently described as friendly, helpful and professional, contributing significantly to guest satisfaction. Specific staff members are often praised for their exceptional service, enhancing the overall experience.
Free WiFi is available throughout the property and is generally reliable, though some guests experience occasional connectivity issues. Despite this, it is a welcome amenity that most guests appreciate.
Parking is another aspect where the New Inn excels, offering free and ample spaces, including EV charging bays. The convenience of parking near the rooms is regularly mentioned, contributing to a hassle-free experience.
Guests have mixed experiences with the beds; many praise them for their comfort, while a few find them overly firm or uncomfortable. Nonetheless, a significant number of reviews highlight restful and cozy stays.
Regarding accessibility, the hotel provides practical features like ramps, lifts and accessible rooms, making it convenient for guests with disabilities. However, the absence of a lift to the upper floors and the occasional unavailability of staff during check-in can pose minor challenges.
Dog-friendly policies at the New Inn are highly appreciated with guests enjoying the accommodating environment for their pets. The high standard of cleanliness is maintained despite the open policy for dogs, making it a popular choice for pet owners.
Overall, the New Inn by Greene King Inns offers a pleasant, comfortable and accessible stay with numerous positive aspects, particularly in terms of location, cleanliness and staff hospitality. The few areas needing improvement do not significantly detract from the overall favorable impressions of this hotel.
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Breakfast at the New Inn receives mixed reviews. When well-executed, it is hearty, delicious and great value with a wide array of options, including freshly cooked items. However, inconsistent service and occasional shortages or delays can detract from the overall experience. Still, positive interactions with the staff during breakfast are often noted.
Dinner offerings at the Hungry Horse restaurant are generally praised for their taste, value and variety. Guests enjoy the meal selections and the welcoming atmosphere of the pub. However, some have found the food quality inconsistent with occasional issues related to meal preparation and presentation. Despite this, the overall dining experience is positively received, particularly when the staff's friendly service is taken into account.
The rooms at New Inn are clean, spacious and comfortable, often praised for their modern furnishings, cleanliness and good value. While many guests appreciate the comfortable beds and beautifully cleaned rooms, issues like poor ventilation during summer and occasional signs of wear and tear are noted. Nevertheless, the positives tend to outweigh the negatives, ensuring a pleasant stay.
Cleanliness throughout the hotel is a strong point with numerous guests commending the immaculate rooms and common areas. Staff attentiveness to maintaining a clean environment is frequently acknowledged.
The staff at New Inn are consistently described as friendly, helpful and professional, contributing significantly to guest satisfaction. Specific staff members are often praised for their exceptional service, enhancing the overall experience.
Free WiFi is available throughout the property and is generally reliable, though some guests experience occasional connectivity issues. Despite this, it is a welcome amenity that most guests appreciate.
Parking is another aspect where the New Inn excels, offering free and ample spaces, including EV charging bays. The convenience of parking near the rooms is regularly mentioned, contributing to a hassle-free experience.
Guests have mixed experiences with the beds; many praise them for their comfort, while a few find them overly firm or uncomfortable. Nonetheless, a significant number of reviews highlight restful and cozy stays.
Regarding accessibility, the hotel provides practical features like ramps, lifts and accessible rooms, making it convenient for guests with disabilities. However, the absence of a lift to the upper floors and the occasional unavailability of staff during check-in can pose minor challenges.
Dog-friendly policies at the New Inn are highly appreciated with guests enjoying the accommodating environment for their pets. The high standard of cleanliness is maintained despite the open policy for dogs, making it a popular choice for pet owners.
Overall, the New Inn by Greene King Inns offers a pleasant, comfortable and accessible stay with numerous positive aspects, particularly in terms of location, cleanliness and staff hospitality. The few areas needing improvement do not significantly detract from the overall favorable impressions of this hotel.
Dog Friendly Inn
This Inn welcomes pets.
Inn with Free Wi-Fi
New Inn by Greene King Inns provides complimentary wireless internet access. Guests can also enjoy the garden.
Inn with EV Charging Stations
Cheap Inn
Accessible Inn
Guest Reviews
The New Inn by Greene King Inns boasts an excellent location, consistently praised by guests for its convenience and accessibility. Ideally situated just off the M4, it offers easy access to the ICC, Celtic Manor and Cardiff, making it a great choice for those attending conferences, events or exploring South Wales. The hotel’s proximity to major roadways makes it a practical stopover for long-distance travelers and those visiting Newport, Swansea or Cwmbran.
Guests appreciate the quiet setting despite its closeness to the motorway. The area provides a peaceful retreat with plenty of parking, complemented by a pub and lovely big fields for pets to enjoy. The convenience of the restaurant and bar on-site is frequently highlighted, enhancing the stay with good food and drink options available right next door.
The location supports a variety of activities, from golfing at Celtic Manor to shopping and dining nearby, making it versatile for different types of visitors. Whether in town for work, an event or leisure, the New Inn’s setting is praised for its cleanliness, safety and good value for money, providing a restful environment away from the bustle of city life.
At the New Inn by Greene King Inns, breakfast experiences reflect a mix of satisfaction and disappointment according to guest reviews. On the positive side, the hotel generally offers a hearty and tasty breakfast with a wide array of options, from continental choices to a full English breakfast. Guests frequently noted the good selection of food and drinks available, often describing the breakfast as delicious, nutritious and great value, especially with freshly cooked items like the full English being highlighted. Additionally, the buffet-style breakfast with ample choices appears to be popular among many visitors.
The breakfast service, however, has its inconsistencies. Some guests mentioned that on occasions, the breakfast area could be chaotic or slow with issues like long waiting times for cooked items or specific menu items not being available. There were comments about the breakfast being scarce or not adequately replenished and some reviewers noted that certain items like fruit, yogurt and specific pastries were missing. There have been instances where guests found the breakfast area untidy or the food not as fresh or hot as expected.
Staff interaction received mixed feedback with some guests appreciating the friendly and attentive service, while others pointed out a lack of attentiveness and occasional unprofessional behavior. Despite these hiccups, when the breakfast hit the mark, it was well-received and many guests highlighted it as a strong start to their day.
While some improvements could be made in consistency and service efficiency, the New Inn’s breakfast offering, when done right, seems to leave a lasting positive impression on its guests.
The New Inn by Greene King Inns offers a mixed dining experience. Many guests praised the food, describing it as great, delicious and excellent value for money. The meals at the Hungry Horse restaurant were noted for being cheap and tasty with satisfying options like tasty sandwiches and excellent breakfast offerings. The bar and pub were also highlighted for their good meal selections and great atmosphere. Some guests appreciated the healthy food options and great daily deal prices. Additionally, the staff were often mentioned as being helpful and friendly, contributing positively to the overall dining experience.
However, not all reviews were favorable. Some guests found the food to be average, cold or uninspiring. There were complaints about heavy, oily and tasteless dishes, such as fries and mac-n-cheese. Issues like long wait times, unavailable ingredients and poor food presentation were also mentioned. Specific criticisms included unappetizing meals, dry chicken and unappealing nachos. The restaurant environment sometimes appeared grubby with staff seeming hassled and uninterested.
In summary, while there are plenty of positive comments about the food quality and value, the dining experience is inconsistent with noticeable room for improvement in terms of meal preparation, service and overall restaurant upkeep.
New Inn by Greene King Inns offers a mix of experiences when it comes to their rooms with many guests highlighting positive aspects. The majority of the reviews praise the rooms for being very clean, comfortable and spacious. Guests found the rooms to be well-equipped, modern and often commented on them being good value for money. Beds are frequently described as comfortable, contributing to a pleasant stay.
The hotel's central location is a significant plus, offering a quiet atmosphere despite its proximity to amenities. Rooms have been refurbished recently and many visitors appreciated the updated decor and facilities, including tidy and functional bathrooms with bathtubs and showers. The overall cleanliness and tidiness of the rooms received high marks from numerous guests with some describing the rooms as spotless and beautifully cleaned.
However, a common criticism is that the rooms can be uncomfortably hot, especially during summer months, compounded by a lack of air conditioning. Ventilation seems to be an issue, as several reviews mention poorly ventilated rooms. Some rooms appeared small and in need of maintenance with reports of tired and aged furnishings, damaged carpets and writing on walls. A few guests noted cleanliness issues under the beds and minor damages like broken mirrors or loose fittings.
Despite these concerns, guests often felt that the positives outweighed the negatives, particularly noting the good size of the rooms, the peaceful environment and the high level of comfort provided. Overall, New Inn by Greene King Inns seems to offer a satisfactory stay for travelers looking for clean, comfortable and affordable accommodation.
The New Inn by Greene King Inns offers guests a mixed experience when it comes to bed comfort. Many reviewers praised the beds as very comfortable with some highlighting the quality of the bedding and expressing satisfaction with the overall comfort of their rooms. Guests frequently described the beds as comfy, supporting a good night's sleep and the rooms themselves as warm and clean.
However, some guests found the beds to be overly firm with mentions of hard pillows contributing to discomfort. A few noted issues with beds that rolled to the center, making sleep less enjoyable. Despite these occasional criticisms, a significant number of guests enjoyed a cozy and restful stay, appreciating both the comfort of the beds and the cleanliness of the accommodations.
The 'New Inn by Greene King Inns' receives praise for its commitment to cleanliness, as numerous guests consistently highlight the immaculate state of the rooms. Many reviews commend the rooms for being clean, tidy and comfortable with modern and fresh interiors. The hotel rooms often feature clean bedding, clean towels and spotless bathrooms, creating a welcoming environment for travelers. Alongside the rooms, the common areas and other facilities also reflect high standards of cleanliness. Despite occasional mentions of minor issues like outdated paintwork or slow-draining sinks, the overall feedback suggests that staff are attentive and responsive to maintaining a clean and pleasant stay for guests.
The New Inn by Greene King Inns consistently garners praise for its exceptional staff. Words like friendly, helpful and welcoming frequently surface in guest reviews, illustrating a team that goes above and beyond to ensure a pleasant stay. Guests often highlight the staff's kind demeanor, noting how the reception and bar teams are not only accommodating but also proactive in offering local tips and assistance.
Several staff members, including Emily, Chloe, Ben, Clair and Lois, received specific commendations for their outstanding customer service, making guests feel particularly valued. The manageress of the bar and Paul, the maintenance man, were also mentioned for their excellent service and positive attitudes.
Despite occasional critiques regarding the absence of staff or some less attentive members, the overwhelming sentiment remains positive. Guests frequently recount instances where staff members were extremely helpful, such as the receptionist who helped locate a lost item or the bar staff ensuring guests' comfort.
Overall, the hotel's team is recognized for their professionalism, efficiency and genuine hospitality, making The New Inn a standout choice for travelers seeking top-notch service.
The New Inn by Greene King Inns offers free WiFi that is generally fast, reliable and available throughout the property. Reviews highlight the good performance of the WiFi, which serves as a strong positive aspect of the hotel. However, experiences with the WiFi can be inconsistent. Some guests have encountered issues such as intermittent connectivity, slow speeds or difficulty connecting. Registration is required to access the Internet and clear instructions are occasionally lacking. Despite these drawbacks, the availability of WiFi is a benefit that many guests appreciate, providing them with a connection during their stay.
The 'New Inn by Greene King Inns' offers a commendable parking experience for its guests. Reviews highlight the free and ample parking available on site, making it easy for travelers to find a spot without stress. The parking spaces are not only plentiful but also conveniently located near the rooms, ensuring ease of access. Guests appreciate the large, spacious car park, which accommodates vehicles comfortably. The presence of EV charging bays is a notable feature, catering to electric car users. Despite a minor concern about the car park feeling exposed and the lack of lights after dark, the overall consensus points to a positive parking experience with easy, secure and free parking options readily accessible.
New Inn by Greene King Inns offers decent accessibility features that make it a practical choice for guests with disabilities. The presence of ramps and lifts throughout the building ensures easy access for mobility-impaired visitors. The proximity to a wheelchair-accessible train station and multiple disabled parking spaces adds to the convenience. Guests have noted that Room 12 is specifically adapted for disabled use and several ground floor rooms are available.
The hotel’s location is ideal, situated close to the M4 and just five minutes from the Celtic Manor, making it both easy to find and quiet despite being near a road. For families, the soft play area for small children is an added benefit. Additionally, the property provides ample free parking.
However, while many noted the accessible rooms and helpful features like grab rails and walk-in wet rooms, some guests identified areas for improvement. There is no lift to the upper floors, which could be problematic for those with heavy luggage or further mobility challenges. Another drawback was the absence of staff on site during check-in and the restaurant received mixed reviews regarding service and food quality.
Overall, New Inn by Greene King Inns stands out for its accessibility, clean and tidy rooms and good location, though it may need a few tweaks to enhance the experience for all guests fully.
Located in a charming area with plenty of space to walk dogs, the New Inn by Greene King Inns stands out for its exceptional pet-friendly facilities. This welcoming hotel has an open policy for pets, allowing dogs to join their owners in various areas including the outside terrace, the pub area and even the restaurant. Guests repeatedly highlight the hotel's super dog-friendly environment, appreciating how their canine companions are catered to throughout their stay.
The staff, particularly a friendly lady at breakfast, receive praise for their warm interaction with both guests and their pets. Despite being highly accommodating to dogs, the hotel maintains a high standard of cleanliness. Overall, its dog-friendly policy makes it a favorite spot for pet owners who love staying there with their furry friends.
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Location
Guests appreciate the quiet setting despite its closeness to the motorway. The area provides a peaceful retreat with plenty of parking, complemented by a pub and lovely big fields for pets to enjoy. The convenience of the restaurant and bar on-site is frequently highlighted, enhancing the stay with good food and drink options available right next door.
The location supports a variety of activities, from golfing at Celtic Manor to shopping and dining nearby, making it versatile for different types of visitors. Whether in town for work, an event or leisure, the New Inn’s setting is praised for its cleanliness, safety and good value for money, providing a restful environment away from the bustle of city life.
Breakfast
The breakfast service, however, has its inconsistencies. Some guests mentioned that on occasions, the breakfast area could be chaotic or slow with issues like long waiting times for cooked items or specific menu items not being available. There were comments about the breakfast being scarce or not adequately replenished and some reviewers noted that certain items like fruit, yogurt and specific pastries were missing. There have been instances where guests found the breakfast area untidy or the food not as fresh or hot as expected.
Staff interaction received mixed feedback with some guests appreciating the friendly and attentive service, while others pointed out a lack of attentiveness and occasional unprofessional behavior. Despite these hiccups, when the breakfast hit the mark, it was well-received and many guests highlighted it as a strong start to their day.
While some improvements could be made in consistency and service efficiency, the New Inn’s breakfast offering, when done right, seems to leave a lasting positive impression on its guests.
Dinner
However, not all reviews were favorable. Some guests found the food to be average, cold or uninspiring. There were complaints about heavy, oily and tasteless dishes, such as fries and mac-n-cheese. Issues like long wait times, unavailable ingredients and poor food presentation were also mentioned. Specific criticisms included unappetizing meals, dry chicken and unappealing nachos. The restaurant environment sometimes appeared grubby with staff seeming hassled and uninterested.
In summary, while there are plenty of positive comments about the food quality and value, the dining experience is inconsistent with noticeable room for improvement in terms of meal preparation, service and overall restaurant upkeep.
Rooms
The hotel's central location is a significant plus, offering a quiet atmosphere despite its proximity to amenities. Rooms have been refurbished recently and many visitors appreciated the updated decor and facilities, including tidy and functional bathrooms with bathtubs and showers. The overall cleanliness and tidiness of the rooms received high marks from numerous guests with some describing the rooms as spotless and beautifully cleaned.
However, a common criticism is that the rooms can be uncomfortably hot, especially during summer months, compounded by a lack of air conditioning. Ventilation seems to be an issue, as several reviews mention poorly ventilated rooms. Some rooms appeared small and in need of maintenance with reports of tired and aged furnishings, damaged carpets and writing on walls. A few guests noted cleanliness issues under the beds and minor damages like broken mirrors or loose fittings.
Despite these concerns, guests often felt that the positives outweighed the negatives, particularly noting the good size of the rooms, the peaceful environment and the high level of comfort provided. Overall, New Inn by Greene King Inns seems to offer a satisfactory stay for travelers looking for clean, comfortable and affordable accommodation.
Beds
However, some guests found the beds to be overly firm with mentions of hard pillows contributing to discomfort. A few noted issues with beds that rolled to the center, making sleep less enjoyable. Despite these occasional criticisms, a significant number of guests enjoyed a cozy and restful stay, appreciating both the comfort of the beds and the cleanliness of the accommodations.
Cleanliness
Staff
Several staff members, including Emily, Chloe, Ben, Clair and Lois, received specific commendations for their outstanding customer service, making guests feel particularly valued. The manageress of the bar and Paul, the maintenance man, were also mentioned for their excellent service and positive attitudes.
Despite occasional critiques regarding the absence of staff or some less attentive members, the overwhelming sentiment remains positive. Guests frequently recount instances where staff members were extremely helpful, such as the receptionist who helped locate a lost item or the bar staff ensuring guests' comfort.
Overall, the hotel's team is recognized for their professionalism, efficiency and genuine hospitality, making The New Inn a standout choice for travelers seeking top-notch service.
Wi-Fi
Parking
Accessible
The hotel’s location is ideal, situated close to the M4 and just five minutes from the Celtic Manor, making it both easy to find and quiet despite being near a road. For families, the soft play area for small children is an added benefit. Additionally, the property provides ample free parking.
However, while many noted the accessible rooms and helpful features like grab rails and walk-in wet rooms, some guests identified areas for improvement. There is no lift to the upper floors, which could be problematic for those with heavy luggage or further mobility challenges. Another drawback was the absence of staff on site during check-in and the restaurant received mixed reviews regarding service and food quality.
Overall, New Inn by Greene King Inns stands out for its accessibility, clean and tidy rooms and good location, though it may need a few tweaks to enhance the experience for all guests fully.
Dog Friendly
The staff, particularly a friendly lady at breakfast, receive praise for their warm interaction with both guests and their pets. Despite being highly accommodating to dogs, the hotel maintains a high standard of cleanliness. Overall, its dog-friendly policy makes it a favorite spot for pet owners who love staying there with their furry friends.
No, New Inn by Greene King Inns doesn't have any pool.
No, a spa isn't available at New Inn by Greene King Inns.
Yes, New Inn by Greene King Inns welcomes dogs.
No, parking facilities aren't available at New Inn by Greene King Inns.
No, New Inn by Greene King Inns doesn't have a gym.
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