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Summary of reviewsHotel Hewitt Koshien receives extensive praise for its exceptional location, catering well to both tourists and business travelers. Positioned near the Hanshin Koshien Stadium and several transport hubs like Koshien Station, the hotel facilitates easy travel to major cities such as Kobe, Osaka and Kyoto. Its strategic setting also includes proximity to shopping centers, dining options and family attractions, making it ideal for a diverse range of guests.
The hotel's breakfast offerings generally receive positive reviews, especially for their variety and quality. Delicious Japanese set meals and an extensive buffet featuring warm soba noodles and soups enhance the morning dining experience. The spacious venue and pleasant staff further contribute to a satisfying start to the day, though some guests note occasional overcrowding and repetitive offerings.
Dinner at the hotel shines with its flavorful and affordable Japanese cuisine. The restaurant is commended for its efficiency and hospitality, being accommodating even for guests with tight schedules or without prior reservations. Although there are numerous dining options nearby, the delicious food and good service at the hotel make it a popular choice.
Guests frequently laud the spacious, clean and well-equipped rooms, appreciating thoughtful touches like mineral water bottles and extra beds for children. The rooms also offer beautiful views, particularly from higher floors. Though some minor maintenance issues are noted, the overall sentiment is that the hotel provides excellent value for money, contributing to a comfortable and relaxing stay.
Cleanliness is a key strength of the hotel with both common areas and rooms generally well-maintained and spotless. Guests commend the polite staff and effective infection prevention measures, though some minor lapses in less visible spots are occasionally mentioned.
The staff's exceptional service is a standout feature with numerous guests praising their politeness, helpfulness and professionalism. Despite a few isolated mentions of subpar interactions, the overall experience with the hotel staff is highly positive, greatly enhancing guest satisfaction.
While the availability of free Wi-Fi is appreciated, its performance is a mixed bag. Some guests report weak signals and slow speeds, particularly on higher floors, which could be frustrating for those needing reliable internet access.
Parking options at the hotel receive positive feedback for their convenience, affordability and spaciousness, especially the underground parking lot. Some confusion at the entrance and minor maintenance issues are noted, but the overall ease of access and reasonable rates are well-regarded.
Families find the hotel particularly accommodating with amenities and services tailored to young children. The spacious and comfortable rooms, coupled with considerate staff and proximity to family attractions, make it a favored choice for family stays despite minor cleanliness issues under beds and occasional odors in bathrooms.
The beds at Hotel Hewitt Koshien are lauded for their comfort and spaciousness. While the firmness of mattresses and pillows garners mixed reviews, the overall comfortable sleeping experience is a recurring positive note.
As a four-star establishment, the hotel impresses with its cleanliness, spacious rooms and excellent customer service. Guests find it an affordable and luxurious option, particularly during peak travel periods. Its overall service quality and amenities align well with its four-star rating, making it a highly recommended choice for visitors to Kobe and Osaka. Show more
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Categories
4-Star Hotel
This hotel is known for its spacious rooms and excellent service. It provides a comfortable and convenient stay for guests.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Room Types
Moderate Double Room - SmokingThe spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The double room provides an electric kettle, a carpeted floor, pajamas, a flat-screen TV, as well as city views. The unit has 1 bed.
Moderate Twin Room - SmokingOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit offers 2 beds.
Moderate Double Room - Non-Smoking The spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The double room offers an electric kettle, a carpeted floor, pajamas, a flat-screen TV, as well as city views. The unit has 1 bed.
Moderate Twin Room - Non-SmokingOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit offers 2 beds.
Hollywood Twin Room - Non-SmokingThe spacious twin room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The twin room provides an electric kettle, a sofa, a carpeted floor, a flat-screen TV, as well as city views. The unit has 2 beds.
Standard Family Room - Non-SmokingOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit has 2 beds.
Moderate Twin Room in West Wing - Non-SmokingOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit has 2 beds.
Superior Twin Room in West Wing - Non-SmokingOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 2 beds.
Moderate Twin Room with Extra Bed - SmokingProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit offers 3 beds.
Moderate Twin Room with Extra Bed - Non-SmokingFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit has 3 beds.
Moderate Triple Room - Non-SmokingThe spacious triple room offers air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. The triple room features a flat-screen TV, an electric kettle, a carpeted floor, pajamas as well as city views. The unit offers 3 beds.
Family Twin Room with Extra Bed - Non-SmokingProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 3 beds.
Family Triple Room - Non-SmokingThe spacious triple room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Executive Hollywood Twin - Non-SmokingThe spacious twin room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The twin room offers an electric kettle, a sofa, a carpeted floor, a flat-screen TV, as well as city views. The unit has 2 beds.
Deluxe King Room - Non-SmokingThe spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Hotel Hewitt Koshien has garnered a great deal of praise for its exceptional location. Nestled conveniently near the iconic Hanshin Koshien Stadium, the hotel is perfect for sports enthusiasts looking to catch a game. Its proximity to multiple transport hubs, including Koshien Station, ensures easy travel to Kobe, Osaka and even Kyoto.
The hotel's setting not only offers quick and easy access to major attractions but also provides a serene environment. Close to the bustling Nishinomiya IC on the Meishin Expressway, the location simplifies travel for those driving in. Guests frequently mention the convenience of nearby shopping centers, commercial facilities and an array of dining options, enhancing the overall stay experience.
Guests appreciate being within walking distance of various entertainment and educational sites such as KidZania and Rokko Mountain Athletics. The location allows for a seamless blend of leisure and convenience, catering to diverse interests from cultural sightseeing to practical everyday shopping.
Overall, the strategic location of Hotel Hewitt Koshien makes it a highly favorable choice for tourists and visitors, offering excellent accessibility, local amenities and a calm yet vibrant atmosphere.
Breakfast
The breakfast at Hotel Hewitt Koshien garners mixed reviews, though the general sentiment leans toward the positive. Many guests praise the breakfast for its delicious offerings and extensive variety with particular highlights being the luxurious Japanese set meals and the well-stocked buffet. The variety of options, including warm soba noodles, chilled corn soup and pumpkin and potato soup, adds to the enjoyable dining experience. The quality is often cited as excellent with dishes presented beautifully and tasting delicious.
Several reviews commend the spacious breakfast venue and the pleasant service provided by the staff, enhancing the overall morning experience. The price of the breakfast is seen as reasonable or even a good deal, especially when included in the stay package. The buffet is usually abundant and has something for everyone's taste with a good balance of Japanese and Western dishes.
However, some guests do note areas for improvement. The breakfast restaurant can get crowded, making it challenging to enjoy meals peacefully. A few guests found the offerings somewhat repetitive if staying multiple nights and not all dishes meet everyone's expectations, such as the scrambled eggs and croissants. Despite these minor issues, the general consensus is that the breakfast at Hotel Hewitt Koshien is a satisfying and pleasant start to the day.
Dinner
Hotel Hewitt Koshien stands out for its delicious dining experiences, particularly its Japanese cuisine. Guests consistently praise the taste and affordability of the food. The hotel's restaurant offers a variety of delightful dishes, including meticulously prepared Japanese-style banquet courses and delightful desserts such as chocolate cake and parfait.
Even those with tight schedules commend the accommodating staff who ensure that guests still enjoy their meals. Despite late arrivals or no prior reservations, guests are promptly seated and served, highlighting the restaurant's efficiency and hospitality.
While there are many nearby food and drink establishments to explore, the convenience and quality of dining at the hotel's restaurant make it a top-choice for dinner. One suggestion for improvement is extending the restaurant's operating hours, as some guests missed the opportunity to dine in due to early closures.
Overall, the combination of flavorful cuisine, reasonable prices and excellent service ensures a satisfying dining experience at Hotel Hewitt Koshien.
Rooms
Hotel Hewitt Koshien boasts impressively spacious rooms that guests repeatedly highlight as a standout feature. These rooms are not just large, but are also described as very clean, comfortable and well-equipped, making them highly conducive to relaxation. Many guests appreciated the thoughtful touches, such as mineral water bottles and well-prepared extra beds for children, which added to their comfort. The bathrooms, too, are noted for being spacious and user-friendly.
Several guests enjoyed beautiful views from their rooms, particularly noting the stunning night views from the upper floors. The overall cleanliness and maintenance of the rooms received high praise with some mentioning recent renovations that have kept interiors fresh and modern despite the facilities being somewhat aged.
Though a few reviewers noted some issues such as older fixtures, dim lighting and occasional maintenance needs, the general sentiment is that these did not significantly detract from their stay. The hotel's ability to accommodate sudden requests and quickly address any concerns was well-regarded.
The cost performance is another notable aspect with many expressing satisfaction at the value for money given the size and quality of the rooms. In summary, Hotel Hewitt Koshien offers a reliable and comfortable stay with large, clean and well-maintained rooms that cater well to both solo travelers and families.
Beds
Hotel Hewitt Koshien receives numerous compliments for its spacious and comfortable beds, which many guests appreciate for providing a good night's sleep. The double beds, in particular, are noted for their comfort and ample space, making them a popular choice. Guests also applaud the additional beds provided, finding them spacious and equally comfortable.
However, there are some mixed reviews regarding the firmness of the mattresses and pillows. While some guests enjoy the firmness and rest well, others find the beds too hard and express a desire for softer options. Pillows also receive varied feedback; some find them comfortable, while others find them uncomfortably hard, tall or slippery.
The bed-making service generally receives positive remarks, praised for its quality and attention to detail. On a less positive note, some guests mention issues such as dust near bedside lamps and occasional stray hairs on the bed, which detract from the overall experience.
Despite these minor drawbacks, the overall sentiment leans towards positive with many guests noting the combination of spaciousness and comfort of the beds as key elements that contribute to their restful stays at Hotel Hewitt Koshien.
Cleanliness
Hotel Hewitt Koshien receives consistently high marks for its overall cleanliness, regularly described as beautiful, clean and well-maintained. The luxurious building and impressive facilities are highlighted as being particularly spotless and comfortable, offering a sense of cleanliness that makes for a pleasant stay. The rooms are mostly praised for their neatness and spaciousness, providing a comfortable atmosphere. Guests frequently mention the polite staff and their excellent service, adding to the hotel’s welcoming environment. Infection prevention measures are also noted to be properly in place.
However, some areas reveal a need for improved attention to detail. While the common areas and guest rooms are visibly tidy, occasional lapses in thoroughness are reported, particularly in less immediately noticeable spots such as ventilation fans, the back of toilet seats and under beds. A few guests also point out issues like mold in bathrooms, dusty air vents and dirty bathtubs, suggesting that the maintenance of water areas could be more meticulous.
Despite these occasional negative comments, the hotel’s general cleanliness and bright, well-maintained facilities leave a robust positive impression on most visitors, making it a reliable choice for a clean and comfortable stay near Koshien.
Staff
Hotel Hewitt Koshien boasts exceptional staff service, frequently praised for their politeness, helpfulness and friendliness. Reviews consistently highlight the employees' professionalism and efficiency, particularly emphasizing the courteous and attentive nature of the front desk personnel. From check-in to check-out, guests noted the elegance and pleasant demeanor of the staff, who often go above and beyond to accommodate unique requests and ensure a comfortable stay. The attentiveness extends across various departments, including the housekeeping and breakfast services, where staff members were commended for their smiles and prompt responses. Occasionally, a few elements of customer service fell short of expectations, such as some aspects of front desk interactions and housekeeping, but these instances were exceptions rather than the rule. Overall, guests appreciated the consistently kind and supportive approach of the team, which contributed to a welcoming and satisfying experience at the hotel.
Wi-Fi
At Hotel Hewitt Koshien, the availability of Wi-Fi is a mixed bag. While some guests appreciated having Wi-Fi access which made their stay more comfortable, others encountered significant challenges with the connection. The Wi-Fi signal often proved weak, leading to frustratingly slow internet speeds and difficulties in video playback. Guests on higher floors, such as the 15th floor, particularly noted issues with connectivity. There were also several reports about the Wi-Fi password either not being clearly provided or the connection being almost nonexistent, especially within individual rooms. Overall, while free Wi-Fi is offered, its performance might not meet the expectations of travelers needing a stable and fast connection.
Parking
Hotel Hewitt Koshien offers a range of parking options that guests find largely beneficial with many citing the availability, affordability and convenience of the service. The underground parking lot is particularly appreciated for its spaciousness and protective advantage during rainy weather. Guests have highlighted the reasonable rates, often comparing them favorably to nearby parking alternatives. Free entry and exit privileges, as well as ease of access between the parking lot and rooms via elevators, add to the overall positive experience.
However, some challenges exist. The entrance to the parking lot can be confusing and there have been instances of maintenance issues such as water leaks and peeling paint. Additionally, guests must be aware that the parking fee is separate from the accommodation charge, which has led to some surprises. Despite these inconveniences, many find the secured underground parking and overall affordability to be significant perks. The hotel's proximity to key locations like Koshien Stadium further enhances the attractiveness of the parking facilities.
Family
Hotel Hewitt Koshien provides an accommodating experience for families, especially those with young children. The hotel is strategically located near convenient amenities, such as shopping malls, convenience stores and family attractions like KidZania and Rokko Mountain Athletics. This makes it an ideal base for family outings and shopping trips.
Guests have appreciated the family-oriented services provided by the hotel. There are amenities specifically for children and parents have found preparations like bed guards and extra bedding thoughtful and convenient. The hotel allows children in elementary school or younger to sleep with their parents at no extra charge, which adds value for families looking to economize.
The spacious, quiet and comfortable rooms, alongside a considerate staff, make the stay more enjoyable. Particularly noted are the small gestures by the staff upon arrival, which delighted young guests. The hotel's proximity to Nishinomiya Gardens and the Hankyu Nishinomiya Kitaguchi station adds to its convenience, enabling easy travel and short waiting times for elevators.
Families have enjoyed the breakfast that offers a wide variety of choices, though it can get crowded due to the number of children. The entrance hall's spacious design and high ceilings add to the welcoming atmosphere.
However, some aspects of the hotel could see improvement, such as the presence of dust under the beds and occasional smells in the bathrooms. Despite these minor issues, the overall sentiment from guest reviews highlights a positive and pleasant experience for families with many finding the hotel clean, comfortable and family-friendly, making it perfect for visits to popular attractions like Koshien and KidZania.
4 Star
Hotel Hewitt Koshien impresses guests with its combination of politeness, cleanliness and convenience. Located conveniently close to the station, the hotel exceeds expectations in terms of cleanliness and spaciousness, making it an attractive choice for travelers. The sense of cleanliness throughout the facility is consistently highlighted. Guests appreciate the excellent customer service provided by the polite and helpful staff, adding to the overall positive experience. The luxurious feel of the hotel stands out, especially given its affordability, even during peak periods such as the Golden Week. The size of the rooms and the service quality align well with its four-star rating, despite some reviews noting it doesn't rank over four stars on booking platforms. All in all, Hotel Hewitt Koshien offers a high-grade stay perfect for those looking to explore Kobe and Osaka without breaking the bank.
Business
Hotel Hewitt Koshien offers an array of facilities and services especially suitable for business travelers. The main building stands out with its larger desks, which are more conducive for work when compared to the new building. Many appreciate the hotel's strategic location, granting easy access to famous tourist attractions and essential amenities such as convenience stores, markets and the train station. The hotel lobby is spacious and adds a touch of glamour to the experience.
For those frequently traveling to Nishinomiya for work, this hotel becomes a recurring choice due to its convenient connection to commercial facilities and the general feeling of staying in a well-equipped business environment. The breakfast buffet is commendable, featuring a variety of Chinese dishes and hearty meals, although it can become crowded due to insufficient staff and tables.
However, some aspects could be improved, such as the cleaning of water facilities and availability of elevators, which have been noted as insufficient and sometimes out of order. For those looking to catch a quick bite, there's a nearby convenience store, though it's not open 24 hours.
Overall, Hotel Hewitt Koshien with its regular business hotel prices and suitable facilities, proves to be a reliable choice for business trips in the area.
Luxury
Hotel Hewitt Koshien offers a truly luxurious experience that impresses its guests from the moment they step into the spacious and glamorous lobby. The comfortable sofas invite relaxation and the overall design exudes a sense of opulence. The high floors offer rooms with expansive views, adding to the feeling of splendor.
Rooms are consistently described as very clean, spacious and luxuriously appointed, evoking a sense of five-star grandeur. Guests particularly appreciate the meticulous attention to cleanliness, which enhances the overall luxury, although minor issues like torn wallpaper and carpet can slightly detract from the experience.
Breakfast is another highlight with luxurious Japanese set meals reminiscent of ryokan breakfasts, making the culinary experience as indulgent as the stay itself. The setting on the outskirts allows guests to enjoy a higher grade of service and facility quality, contributing to a desire to return.
Conveniently located and offering easy access to sights like Koshien Stadium, the hotel combines practical accessibility with the lavish touches unique to high-end accommodations. The attentive staff service further complements the luxurious ambiance, ensuring that guests feel pampered and well taken care of throughout their stay.
No, Hotel Hewitt Koshien doesn't have any pool.
No, a spa isn't available at Hotel Hewitt Koshien.
No, Hotel Hewitt Koshien doesn't allow dogs.
Yes, parking facilities are available at Hotel Hewitt Koshien.