Best Western Plus Holiday Sands Inn & Suites
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Summary of reviewsBest Western Plus Holiday Sands Inn & Suites is highly regarded for its outstanding beachfront location that offers immediate access to the tranquil and uncrowded shores of Chesapeake Bay. Guests revel in the beautiful and serene panoramic views of the ocean from their rooms, making it a lovely spot for both beach lovers and explorers due to its proximity to Norfolk Harbor and other local attractions. The location's convenience is amplified by nearby amenities including grocery stores, restaurants and essential services, adding to the overall comfort and appeal.
The hotel accommodates diverse needs featuring a family-friendly environment, pet-friendly policies and accessible facilities catering to guests with disabilities. Families especially appreciate the organized activities for children and the ease of beach access, while pet owners find the fenced exercise areas and private beach access particularly charming for their furry companions.
Breakfast at the hotel receives frequent praise for its wide variety of options, including fresh waffles, eggs and sausage, making it a convenient and satisfying way to start the day. Guests also appreciate the welcoming atmosphere and friendly breakfast staff who contribute to a positive start each morning.
The friendly and courteous staff across all departments significantly enhance the guest experience. Especially commendable are the front desk staff who are often mentioned for their helpfulness and professionalism, ensuring any issues are addressed promptly. Key staff members like Julia and Tabitha receive special recognition for their exceptional service.
Rooms are a point of contention; while many guests praise their cleanliness, spaciousness and the well-equipped kitchens, some note maintenance and updating needs. Positive aspects include comfortable beds, well-maintained bathrooms and stunning ocean views, although some issues with outdated furnishings, cleanliness inconsistencies and occasional maintenance shortcomings are highlighted.
Regarding amenities, experiences with the hotel's free Wi-Fi are mixed. While some guests find it reliable and fast, others report connectivity issues and the need for technical support, indicating room for improvement in this area.
The hotel is also a popular choice for budget-conscious travelers given its three-star status. Guests appreciate the value it provides with spacious rooms, good views and adequate amenities like a fridge and ample closet space, though there are suggestions for renovation and improvements in room quality and cleanliness.
Lastly, the hotel emerges as an ideal spot for honeymooners, praised for its romantic ambiance and special arrangements tailored for couples. The overall setting ensures a cherished and memorable experience for couples celebrating their new marriage.
In summary, Best Western Plus Holiday Sands Inn & Suites stands out for its strategic beachfront location, family and pet-friendly environment, accommodating staff and satisfying breakfast. While room maintenance and Wi-Fi connectivity may need enhancement, the hotel's overall appeal makes it a highly recommended choice for both short and extended stays.
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The hotel accommodates diverse needs featuring a family-friendly environment, pet-friendly policies and accessible facilities catering to guests with disabilities. Families especially appreciate the organized activities for children and the ease of beach access, while pet owners find the fenced exercise areas and private beach access particularly charming for their furry companions.
Breakfast at the hotel receives frequent praise for its wide variety of options, including fresh waffles, eggs and sausage, making it a convenient and satisfying way to start the day. Guests also appreciate the welcoming atmosphere and friendly breakfast staff who contribute to a positive start each morning.
The friendly and courteous staff across all departments significantly enhance the guest experience. Especially commendable are the front desk staff who are often mentioned for their helpfulness and professionalism, ensuring any issues are addressed promptly. Key staff members like Julia and Tabitha receive special recognition for their exceptional service.
Rooms are a point of contention; while many guests praise their cleanliness, spaciousness and the well-equipped kitchens, some note maintenance and updating needs. Positive aspects include comfortable beds, well-maintained bathrooms and stunning ocean views, although some issues with outdated furnishings, cleanliness inconsistencies and occasional maintenance shortcomings are highlighted.
Regarding amenities, experiences with the hotel's free Wi-Fi are mixed. While some guests find it reliable and fast, others report connectivity issues and the need for technical support, indicating room for improvement in this area.
The hotel is also a popular choice for budget-conscious travelers given its three-star status. Guests appreciate the value it provides with spacious rooms, good views and adequate amenities like a fridge and ample closet space, though there are suggestions for renovation and improvements in room quality and cleanliness.
Lastly, the hotel emerges as an ideal spot for honeymooners, praised for its romantic ambiance and special arrangements tailored for couples. The overall setting ensures a cherished and memorable experience for couples celebrating their new marriage.
In summary, Best Western Plus Holiday Sands Inn & Suites stands out for its strategic beachfront location, family and pet-friendly environment, accommodating staff and satisfying breakfast. While room maintenance and Wi-Fi connectivity may need enhancement, the hotel's overall appeal makes it a highly recommended choice for both short and extended stays.
Family Friendly Hotel
This hotel is located near the beach and offers amenities such as free breakfast and a pool, making it suitable for families. Some rooms have a dining area and a kitchen.
Dog Friendly Hotel
This hotel is highly rated for its dog-friendly facilities. It provides a fenced-in area for dog exercise. Up to 2 dogs are allowed per room with a weight limit. Other pet types may be accepted at the hotel's discretion.
Accessible Hotel
The hotel offers ADA mobility accessible rooms, including a 'Queen Room with Walk In Shower - Mobility Accessible'. Wheelchair accessibility is available throughout its grounds, and on-site restaurants and lounges are also accessible.
3-Star Hotel
This hotel is located on Chesapeake Bay and offers private beach access, as well as an outdoor pool and sundeck overlooking the bay. It combines comfort with value and offers a wide variety of amenities.
Hotel for Honeymoon
Guest Reviews
The reviews of 'Best Western Plus Holiday Sands Inn & Suites' highlight its enviable beachfront location as its standout feature. Guests consistently praise the hotel for being right on the beach, offering quick and easy access to the Chesapeake Bay’s tranquil, uncrowded shores. The panoramic ocean views from the rooms enhance the appeal with many describing the scenery as beautiful and serene.
The location is not only perfect for beach lovers but also conveniently close to Norfolk Harbor, local attractions and the interstate, making it an ideal base for exploring the area. Families appreciate the private beach access and the proximity to various amenities, including grocery stores, restaurants and other essentials.
The hotel’s friendly staff and good breakfast further contribute to a pleasant stay. The pet-friendly policy and clean, well-maintained rooms, some with kitchenettes, add to the convenience and comfort. Guests also note the quiet, family-friendly atmosphere, making it a great place to relax and unwind.
Overall, the strategic beachfront location coupled with excellent guest services makes the hotel a highly recommended spot for both short and extended stays.
Guests staying at Best Western Plus Holiday Sands Inn & Suites generally enjoyed the breakfast experience, frequently noting the wide variety of options available, including fresh waffles, eggs, sausage, yogurt and several drink choices. The breakfast is often described as being very good, well-stocked and even top-notch for American standards. Many guests appreciated the inclusion of breakfast with their stay, remarking on its convenience and selection.
The breakfast room itself is often mentioned as a cozy and pleasant place to start the day with friendly and accommodating staff who welcome guests warmly. Despite a few mentions of food running out later in the morning, many reviews highlight the staff's efforts to maintain the breakfast spread and their overall friendliness.
However, some critiques are noted, such as the occasional blandness of food, lack of fresh fruit or the limited selection on certain days. There are also mentions of breakfast quality being uneven with some guests finding it mediocre or fair. Despite these minor drawbacks, the breakfast experience is largely positive, leaving guests satisfied and contributing to a pleasant stay at this beachside hotel.
Staying at the Best Western Plus Holiday Sands Inn & Suites offers a mixed bag of experiences for guests. On the positive side, many visitors enjoyed clean, spacious rooms that often included desirable amenities such as a kitchen, full-sized fridge and separate living areas. Guests frequently appreciated the comfortable beds and the well-equipped kitchens with everything needed for a longer stay. The views of the beach and ocean from the rooms were often described as wonderful and added to a pleasant stay. Several reviews also noted the responsive and helpful cleaning and maintenance staff who were quick to address any issues.
However, there were consistent mentions of the rooms being outdated with worn furnishings and some guests experienced significant cleanliness and maintenance problems. Issues like musty smells, mold in the bathroom, stains on the carpet and furniture and non-functional appliances were common complaints. The bathroom facilities were often described as small and in need of repair with weak shower heads and rusty fixtures. In some instances, guests even encountered pests like spiders and flies.
Overall, while the rooms provided the necessary amenities and the space required for a comfortable stay, the inconsistent cleanliness and maintenance detracted from the overall experience for some visitors. The hotel has potential, particularly with its spacious and well-equipped rooms, but it requires attention to detail, especially in housekeeping and maintenance, to meet guests' expectations fully.
The reviews of the beds at Best Western Plus Holiday Sands Inn & Suites present a mixed picture. On the positive side, many guests found the beds, especially the king-sized ones, to be comfortable and clean. Several reviewers appreciated that the beds were not too soft nor too hard, striking a good balance for a restful sleep. However, a sizable number of complaints pointed to issues with bed firmness and overall comfort. The pillows received notably mixed feedback with several describing them as too small, lumpy or uncomfortable.
There were also concerns about the bedding. Some guests mentioned thin coverlets and poor-quality, scratchy sheets. A few also noted cleanliness issues, such as dirty or stained sheets and blankets. Additional bedding could be obtained upon request, but some guests felt that linens and blankets were not always adequate or fresh.
Specific criticisms included hard and uncomfortable mattresses with some even describing them as rock hard or sagging. In a few extreme cases, guests noted the presence of insects and sand in the bed. Ultimately, while some visitors had a restful stay, others faced significant challenges with the hotel's beds and bedding, highlighting areas in need of improvement.
Guests' reviews of 'Best Western Plus Holiday Sands Inn & Suites' reveal varied experiences regarding cleanliness. While many point out that rooms were generally clean with well-maintained bathrooms and fresh towels, there were consistent criticisms about the standard of cleanliness. Multiple guests reported dirty floors, stained carpets and unpleasant odors ranging from urine to mildew. Some reviews highlight significant issues like infestations of cockroaches and gnats, clogged sinks and the presence of sand and food crumbs. Additionally, the furniture and rooms appeared outdated to many with visible evidence of renovations ongoing. Some mentioned that cleaning was only performed every third day and there was notable inconsistency in housekeeping efforts. On a positive note, a few guests appreciated the organic quality shampoo and soap provided, as well as the visible cleaning efforts by the staff. However, overall, many guests felt that the room cleanliness did not meet their expectations.
At the Best Western Plus Holiday Sands Inn & Suites, guests can expect to encounter an exceptionally friendly and courteous staff. Many reviews highlight the remarkable helpfulness and professionalism of the team, underscoring their attentive and accommodating nature. From the front desk to the cleaning crew, guests have often noted how the staff strives to ensure a pleasant stay, promptly addressing any issues and even going above and beyond to make sure guests are comfortable.
Particularly, the front desk staff receives high praise for being supportive, incredibly kind and accommodating, often providing timely responses to room service requests and other needs. Names like Julia and Tabitha stand out for their outstanding service, described as life savers and especially pleasant to interact with.
The breakfast staff also shine, being noted for their great service and making guests feel special with small gestures like offering snacks or candy to children. Maintenance staff are commended for their promptness and efficiency in handling any technical issues.
Despite a few instances where the service did not meet expectations, the overall sentiment remains highly positive with guests feeling welcomed and well-taken care of. The commitment to good customer service and a friendly atmosphere by the staff significantly enhances the guest experience at this hotel.
Guests have mixed experiences with the Wi-Fi at Best Western Plus Holiday Sands Inn & Suites. Some reviewers highlight the positive aspects, mentioning that the Wi-Fi is included and works well with fast and reliable connections throughout the rooms and lobby. Words like "free WiFi," "reliable WiFi connection," and "very good WiFi" reflect satisfaction among some guests. However, significant issues are also evident; several reviewers noted that the Wi-Fi didn't work, required tech support or was not set up properly. Descriptions such as "very poor wi-fi," "wifi often disconnected," and "wifi not satisfactory" suggest that connectivity problems were frequent for many guests. Despite these drawbacks, a few noted that the WiFi worked manageably or was perfectly adequate. Overall, the WiFi service experiences range widely from satisfactory to problematic.
Best Western Plus Holiday Sands Inn & Suites is highly praised for its family-oriented environment, making it an excellent choice for family vacations. With numerous mentions of being ideal for families, this hotel caters specifically to those looking for a perfect family retreat. Guests appreciated the organized sports and activities designed for kids and families, ensuring that children have plenty to do during their stay.
The hotel's location, right on the beach, adds to its appeal, providing a super convenient setting for families with children. Visitors noted the staff's friendly demeanor, which significantly contributed to the welcoming and family-friendly atmosphere. The amenities available were also noted to be well suited for family needs.
Despite some minor drawbacks, such as a less impressive breakfast room and issues with balcony cleanliness, the overall experience for families was positive. The affordability of the accommodations alongside a peaceful environment made it a desirable option for family getaways. Overall, it appears to be a great destination for families looking to enjoy a vacation with plenty of activities and a welcoming atmosphere.
The Best Western Plus Holiday Sands Inn & Suites offers a commendable experience for a three-star property. Guests consistently appreciate the value, highlighting the hotel as the best three-star accommodation they have stayed in. The location is praised for being right on the beach, offering spacious rooms with good views, making it a pleasant spot for a seaside stay.
The hotel provides a comfortable experience with clean baths and beds, along with courteous service from the staff. The breakfast is deemed sufficient and good, enhancing the overall satisfaction of the stay. Additionally, amenities like a fridge and the closet space in rooms are practical features mentioned by guests.
However, guests do note some areas that need improvement. The hotel building could benefit from renovation and some reports mention poor room quality and cleanliness issues, including a roach infestation. The hotel's location, while scenic, lacks nearby amenities such as restaurants and grocery stores, which may be inconvenient for some travelers.
While it's not an upper-class establishment and doesn't have grand facilities, it is a fair and reasonable choice for budget-conscious travelers seeking a comfortable and beach-accessible stay.
The Best Western Plus Holiday Sands Inn & Suites offers a mix of experiences regarding accessibility for guests with disabilities. Many guests found the hotel well-suited and well-equipped for accessibility needs, appreciating the convenient accessible facilities and parking options. The accessible accommodations, including spacious and clean rooms, were highlighted positively. The property's location provided easy access to stores and a picturesque, wide beach, which added to the overall appeal.
However, the hotel has room for improvement. Some notable concerns included a non-functional pool lift, a lack of a wheelchair-accessible breakfast room due to a step and insufficient lighting in hallways and walkways, which could pose a security problem. Furthermore, there were complaints about the absence of a ramp and insufficient maintenance over weekends.
Overall, while the hotel has commendable features for accessibility, it would benefit from addressing the highlighted issues to better cater to all guests.
Best Western Plus Holiday Sands Inn & Suites offers an ideal retreat for honeymooners, providing a romantic setting and atmosphere perfect for a memorable honeymoon vacation. Guests have praised the hotel for its tailored accommodations and special arrangements designed specifically for those celebrating their new marriage. The facilities and amenities contribute to a romantic experience, making it an excellent choice for couples seeking a honeymoon destination. The overall ambiance creates a romantic and idyllic setting, ensuring that honeymooners feel cherished and catered to during their stay.
Best Western Plus Holiday Sands Inn & Suites has earned a strong reputation for its dog-friendly facilities and services. The hotel offers a variety of pet-friendly amenities, such as a fenced-in area dedicated to dog exercise, ensuring pets have space to stretch and play. Private beach access is another highlight, described as great for dogs, allowing them to enjoy the outdoors freely.
The establishment accommodates pets in specific areas, making it convenient for owners traveling with animals, whether they're alone with their dog or with the whole family. A dedicated dog park on the property and a nearby dog walking area further enhance the pet-friendly experience.
However, some guests feel that the fee for having a dog is excessive and a few have noted that the facility's condition regarding pet use could use some improvement. Nonetheless, the majority of reviews emphasize the warm welcome provided to pets and the excellent care taken of them during their stay.
Pets are not only allowed but celebrated with policies in place to ensure a harmonious environment for all guests. Dog-friendly breakfast bags are a thoughtful touch and overall, the hotel is well-regarded as an excellent place for dogs and their owners to have a pleasant stay.
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Location
The location is not only perfect for beach lovers but also conveniently close to Norfolk Harbor, local attractions and the interstate, making it an ideal base for exploring the area. Families appreciate the private beach access and the proximity to various amenities, including grocery stores, restaurants and other essentials.
The hotel’s friendly staff and good breakfast further contribute to a pleasant stay. The pet-friendly policy and clean, well-maintained rooms, some with kitchenettes, add to the convenience and comfort. Guests also note the quiet, family-friendly atmosphere, making it a great place to relax and unwind.
Overall, the strategic beachfront location coupled with excellent guest services makes the hotel a highly recommended spot for both short and extended stays.
Breakfast
The breakfast room itself is often mentioned as a cozy and pleasant place to start the day with friendly and accommodating staff who welcome guests warmly. Despite a few mentions of food running out later in the morning, many reviews highlight the staff's efforts to maintain the breakfast spread and their overall friendliness.
However, some critiques are noted, such as the occasional blandness of food, lack of fresh fruit or the limited selection on certain days. There are also mentions of breakfast quality being uneven with some guests finding it mediocre or fair. Despite these minor drawbacks, the breakfast experience is largely positive, leaving guests satisfied and contributing to a pleasant stay at this beachside hotel.
Rooms
However, there were consistent mentions of the rooms being outdated with worn furnishings and some guests experienced significant cleanliness and maintenance problems. Issues like musty smells, mold in the bathroom, stains on the carpet and furniture and non-functional appliances were common complaints. The bathroom facilities were often described as small and in need of repair with weak shower heads and rusty fixtures. In some instances, guests even encountered pests like spiders and flies.
Overall, while the rooms provided the necessary amenities and the space required for a comfortable stay, the inconsistent cleanliness and maintenance detracted from the overall experience for some visitors. The hotel has potential, particularly with its spacious and well-equipped rooms, but it requires attention to detail, especially in housekeeping and maintenance, to meet guests' expectations fully.
Beds
There were also concerns about the bedding. Some guests mentioned thin coverlets and poor-quality, scratchy sheets. A few also noted cleanliness issues, such as dirty or stained sheets and blankets. Additional bedding could be obtained upon request, but some guests felt that linens and blankets were not always adequate or fresh.
Specific criticisms included hard and uncomfortable mattresses with some even describing them as rock hard or sagging. In a few extreme cases, guests noted the presence of insects and sand in the bed. Ultimately, while some visitors had a restful stay, others faced significant challenges with the hotel's beds and bedding, highlighting areas in need of improvement.
Cleanliness
Staff
Particularly, the front desk staff receives high praise for being supportive, incredibly kind and accommodating, often providing timely responses to room service requests and other needs. Names like Julia and Tabitha stand out for their outstanding service, described as life savers and especially pleasant to interact with.
The breakfast staff also shine, being noted for their great service and making guests feel special with small gestures like offering snacks or candy to children. Maintenance staff are commended for their promptness and efficiency in handling any technical issues.
Despite a few instances where the service did not meet expectations, the overall sentiment remains highly positive with guests feeling welcomed and well-taken care of. The commitment to good customer service and a friendly atmosphere by the staff significantly enhances the guest experience at this hotel.
Wi-Fi
Family
The hotel's location, right on the beach, adds to its appeal, providing a super convenient setting for families with children. Visitors noted the staff's friendly demeanor, which significantly contributed to the welcoming and family-friendly atmosphere. The amenities available were also noted to be well suited for family needs.
Despite some minor drawbacks, such as a less impressive breakfast room and issues with balcony cleanliness, the overall experience for families was positive. The affordability of the accommodations alongside a peaceful environment made it a desirable option for family getaways. Overall, it appears to be a great destination for families looking to enjoy a vacation with plenty of activities and a welcoming atmosphere.
3 Star
The hotel provides a comfortable experience with clean baths and beds, along with courteous service from the staff. The breakfast is deemed sufficient and good, enhancing the overall satisfaction of the stay. Additionally, amenities like a fridge and the closet space in rooms are practical features mentioned by guests.
However, guests do note some areas that need improvement. The hotel building could benefit from renovation and some reports mention poor room quality and cleanliness issues, including a roach infestation. The hotel's location, while scenic, lacks nearby amenities such as restaurants and grocery stores, which may be inconvenient for some travelers.
While it's not an upper-class establishment and doesn't have grand facilities, it is a fair and reasonable choice for budget-conscious travelers seeking a comfortable and beach-accessible stay.
Accessible
However, the hotel has room for improvement. Some notable concerns included a non-functional pool lift, a lack of a wheelchair-accessible breakfast room due to a step and insufficient lighting in hallways and walkways, which could pose a security problem. Furthermore, there were complaints about the absence of a ramp and insufficient maintenance over weekends.
Overall, while the hotel has commendable features for accessibility, it would benefit from addressing the highlighted issues to better cater to all guests.
Honeymoon
Dog Friendly
The establishment accommodates pets in specific areas, making it convenient for owners traveling with animals, whether they're alone with their dog or with the whole family. A dedicated dog park on the property and a nearby dog walking area further enhance the pet-friendly experience.
However, some guests feel that the fee for having a dog is excessive and a few have noted that the facility's condition regarding pet use could use some improvement. Nonetheless, the majority of reviews emphasize the warm welcome provided to pets and the excellent care taken of them during their stay.
Pets are not only allowed but celebrated with policies in place to ensure a harmonious environment for all guests. Dog-friendly breakfast bags are a thoughtful touch and overall, the hotel is well-regarded as an excellent place for dogs and their owners to have a pleasant stay.
No, Best Western Plus Holiday Sands Inn & Suites doesn't have any pool.
No, a spa isn't available at Best Western Plus Holiday Sands Inn & Suites.
Yes, Best Western Plus Holiday Sands Inn & Suites welcomes dogs.
No, parking facilities aren't available at Best Western Plus Holiday Sands Inn & Suites.
No, Best Western Plus Holiday Sands Inn & Suites doesn't have a gym.
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