Grand Star Hotel
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Summary of reviewsThe Grand Star Hotel in Accra stands out for its serene location, excellent staff, and commitment to cleanliness, offering a peaceful retreat from the city's hustle. Nestled in a tranquil neighborhood, the hotel provides a safe and quiet atmosphere, although access can be challenging due to poor road conditions. Despite this, guests appreciate the hotel's proximity to key attractions and the convenience of transportation options like Uber.
Breakfast at the hotel is complimentary, offering a simple yet satisfactory start to the day, with the option of cooked-to-order meals. However, some guests find it repetitive and note occasional logistical issues. In contrast, the dining experience for dinner is highly regarded, with guests praising the variety and quality of dishes, particularly the Ghanaian options, and noting the affordability of meals in the attached restaurant.
Accommodation at Grand Star Hotel is commended for being spacious, comfortable, and impeccably clean. Guests frequently highlight the size of the rooms, comfortable beds, and well-equipped bathrooms. The hotel provides good value for money, enhanced by the attentive and courteous customer service that consistently exceeds expectations. Minor issues, such as discrepancies in pricing and occasional shortages of towels, are overshadowed by the positive aspects of the stay.
Cleanliness is a hallmark of the hotel, with guests consistently describing it as spotless. The dedicated staff maintain high standards, contributing to a peaceful and well-maintained environment that offers a rejuvenating escape from urban life.
The staff are celebrated for their professionalism, friendliness, and attentiveness. Guests particularly praise the receptionists and the entire team for going above and beyond to enhance their stay, creating a welcoming and accommodating atmosphere. Despite occasional suggestions for specialized training, the overarching sentiment is one of satisfaction, with the staff's dedication ensuring a memorable experience. Overall, Grand Star Hotel is a commendable choice for travelers seeking comfort, cleanliness, and excellent service in Accra.
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Breakfast at the hotel is complimentary, offering a simple yet satisfactory start to the day, with the option of cooked-to-order meals. However, some guests find it repetitive and note occasional logistical issues. In contrast, the dining experience for dinner is highly regarded, with guests praising the variety and quality of dishes, particularly the Ghanaian options, and noting the affordability of meals in the attached restaurant.
Accommodation at Grand Star Hotel is commended for being spacious, comfortable, and impeccably clean. Guests frequently highlight the size of the rooms, comfortable beds, and well-equipped bathrooms. The hotel provides good value for money, enhanced by the attentive and courteous customer service that consistently exceeds expectations. Minor issues, such as discrepancies in pricing and occasional shortages of towels, are overshadowed by the positive aspects of the stay.
Cleanliness is a hallmark of the hotel, with guests consistently describing it as spotless. The dedicated staff maintain high standards, contributing to a peaceful and well-maintained environment that offers a rejuvenating escape from urban life.
The staff are celebrated for their professionalism, friendliness, and attentiveness. Guests particularly praise the receptionists and the entire team for going above and beyond to enhance their stay, creating a welcoming and accommodating atmosphere. Despite occasional suggestions for specialized training, the overarching sentiment is one of satisfaction, with the staff's dedication ensuring a memorable experience. Overall, Grand Star Hotel is a commendable choice for travelers seeking comfort, cleanliness, and excellent service in Accra.
Hotel Taking Steps Towards Sustainability
Modern hotels often incorporate energy-efficient systems and water conservation measures. This hotel likely implements such practices to reduce its environmental footprint.
Hotel with Parking
The hotel provides free private parking facilities for its guests. Security personnel are present and manage access to the car park, indicating a focus on security.
Cheap Hotel
Identified as one of the best cheap hotels in Accra. It offers a balance of affordability and acceptable amenities, suitable for budget-conscious travelers looking for a comfortable stay.
Small Hotel
While tagged as a hotel, smaller hotels often provide a more intimate experience. This hotel offers personalized service and a cozy atmosphere, making it a good choice for a relaxed stay.
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Location of the pool: Outdoor pool
In the pool there is also:
an area designated for children
Pool minimum depth: 2 ft
Show more...Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
Nestled in a tranquil neighborhood of Accra, the Grand Star Hotel offers a serene retreat away from the city's hustle and bustle. This peaceful environment provides a safe and quiet escape, ideal for those seeking to unwind. The location might be slightly isolated, but it's an Uber-friendly area, making it convenient to access popular spots like Labadi Beach, Osu Castle, and the Sky Bar. Guests can enjoy a clean facility with a complimentary breakfast and the added reassurance of proximity to a hospital in case of emergencies.
However, it's essential to note that reaching the hotel can pose a challenge due to the poor state of the access roads. Many visitors have highlighted the rough, untarred roads leading to the hotel, which can become muddy and confusing, especially at night. Despite the road conditions, the hotel itself provides a peaceful contrast to the often chaotic city, offering a quiet and relaxing atmosphere for travelers.
At Grand Star Hotel, breakfast experiences seem to be a mixed bag according to guest reviews. On the brighter side, many visitors appreciate that the breakfast is complimentary, and some have found it to be a wonderful, nice start to their day. For those who enjoy variety, the breakfast at times offers a simple yet satisfactory selection. Certain guests have highlighted the cooked-to-order option, which allows for a personalized touch to the meal. Additionally, room service for breakfast is available, enhancing the convenience factor for some.
However, not all feedback is glowing. A recurring theme of monotony has been mentioned, with some guests finding the breakfast repetitive and basic, at times only consisting of minimal offerings. This lack of variety might leave some feeling that the breakfast falls short of expectations. Additionally, a few logistical issues, like not receiving breakfast despite being informed it was ready or having to pay for what was presumed included, have been noted as points of frustration for certain guests. Despite this, the core breakfast service does hold some appeal for those looking for a straightforward start to their day.
The dining experience at Grand Star Hotel receives generally positive feedback, with many guests praising the quality and variety of dishes available. The restaurant offers a selection of exceptional and delicious meals, including highly recommended Ghanaian dishes such as jollof rice and chicken with fries. Several guests highlighted the affordability of these local meals. The hotel's attached restaurant is noted for providing a fantastic variety of options, making it a top choice for dining. While the customer service could be more consistent, the overall food quality left a lasting impression on most visitors.
Grand Star Hotel offers a delightful experience for guests seeking comfort and cleanliness during their stay. The rooms are often highlighted for their size, being described as large, spacious, and well-kept. Guests frequently mention the comfortable beds, ensuring a restful sleep, and report that the rooms are consistently clean, often described as spotless with high standards of cleaning maintained daily. The bathrooms are well-equipped and contribute to the overall pleasant room experience.
Several guests were pleased with the efficient service when they requested upgrades to larger accommodations for a reasonable fee. The hotel provides good value for money, meeting expectations for a peaceful and quiet retreat, aided by its location away from the bustling city life.
While there were a few minor issues, such as discrepancies in restaurant menu pricing and the occasional scarcity of towels, the overall perception remains very positive. Customer service is praised for being attentive and courteous, further enhancing the stay. With consistently positive feedback on room cleanliness, size, comfort, and service, Grand Star Hotel stands out as a commendable choice for travelers visiting Accra.
Grand Star Hotel receives widespread praise for its cleanliness, consistently leaving a positive impression on its guests. Visitors frequently describe the hotel as very clean, with many appreciating the spotless conditions of the rooms and public areas. The cleanliness is complemented by the professional and polite staff, who take pride in maintaining the hotel's high standards. The hotel environment is described as quiet and well-maintained, offering a serene escape from city life. Guests also highlight the spaciousness and sparkling cleanliness of the rooms, noting the beautifully sanitized and meticulously cared-for facilities. The staff's dedication to service and attention to detail enhance the overall experience, ensuring guests feel comfortable and well-cared for during their stay. Despite occasional issues, the overarching sentiment underscores the hotel's commitment to cleanliness and guest satisfaction.
Grand Star Hotel is celebrated for its exceptional staff, who consistently ensure guests feel welcomed and cared for during their stay. Visitors frequently praise the staff across various departments—including reception, cleaning, security, and laundry—for their professionalism and accommodating nature. The receptionists receive particular accolades for their friendliness and efficiency, often being described as welcoming and attentive to guest needs. Many reviews highlight how the team members, especially those like Fred, go above and beyond to enhance the guest experience, showing thoughtfulness and a readiness to assist with any request.
Guests are impressed with the pleasant and courteous demeanor of the staff, contributing positively to the overall experience at the hotel. The level of customer service is often noted as excellent, with the staff being described as incredibly friendly and helpful. Although there are occasional suggestions for specialized training to handle certain situations better, the predominant sentiment is that the staff's positive attitude and dedication make the stay memorable, often exceeding expectations in terms of cleanliness and service quality.
Location Show Map
Location
However, it's essential to note that reaching the hotel can pose a challenge due to the poor state of the access roads. Many visitors have highlighted the rough, untarred roads leading to the hotel, which can become muddy and confusing, especially at night. Despite the road conditions, the hotel itself provides a peaceful contrast to the often chaotic city, offering a quiet and relaxing atmosphere for travelers.
Breakfast
However, not all feedback is glowing. A recurring theme of monotony has been mentioned, with some guests finding the breakfast repetitive and basic, at times only consisting of minimal offerings. This lack of variety might leave some feeling that the breakfast falls short of expectations. Additionally, a few logistical issues, like not receiving breakfast despite being informed it was ready or having to pay for what was presumed included, have been noted as points of frustration for certain guests. Despite this, the core breakfast service does hold some appeal for those looking for a straightforward start to their day.
Dinner
Rooms
Several guests were pleased with the efficient service when they requested upgrades to larger accommodations for a reasonable fee. The hotel provides good value for money, meeting expectations for a peaceful and quiet retreat, aided by its location away from the bustling city life.
While there were a few minor issues, such as discrepancies in restaurant menu pricing and the occasional scarcity of towels, the overall perception remains very positive. Customer service is praised for being attentive and courteous, further enhancing the stay. With consistently positive feedback on room cleanliness, size, comfort, and service, Grand Star Hotel stands out as a commendable choice for travelers visiting Accra.
Cleanliness
Staff
Guests are impressed with the pleasant and courteous demeanor of the staff, contributing positively to the overall experience at the hotel. The level of customer service is often noted as excellent, with the staff being described as incredibly friendly and helpful. Although there are occasional suggestions for specialized training to handle certain situations better, the predominant sentiment is that the staff's positive attitude and dedication make the stay memorable, often exceeding expectations in terms of cleanliness and service quality.
Yes, Grand Star Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Grand Star Hotel.
No, Grand Star Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Star Hotel.
Yes, Grand Star Hotel has a gym.
Location Show Map
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