Candlewood Suites Syracuse-Airport by IHG
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Summary of reviewsThe Candlewood Suites Syracuse-Airport by IHG is primarily celebrated for its excellent location, serving as an ideal base for travelers requiring swift airport access. The hotel's proximity to major highways and local amenities enhances the convenience for guests, complemented by a complimentary shuttle for early morning flights. The spacious rooms, equipped with kitchenettes, cater to those who value extra space and the flexibility to prepare meals. The hotel staff receives high praise for their friendliness and professionalism, enhancing the welcoming atmosphere and contributing to an efficient check-in and check-out process.
Guests have consistently acknowledged the comfort of the beds, noting restful sleep and satisfactory mattresses, despite occasional issues with bed placement and cleanliness. While there are many positive aspects, some guests report concerns regarding cleanliness throughout the hotel, including unpleasant odors and maintenance issues such as outdated furnishings and malfunctioning appliances. Additionally, noise and smoke odors have affected the experience for sensitive guests.
Overall, the Candlewood Suites Syracuse-Airport by IHG provides a commendable experience largely due to its location, staff, and room comfort, but would benefit from updates and improved cleanliness to enhance guest satisfaction further.
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Guests have consistently acknowledged the comfort of the beds, noting restful sleep and satisfactory mattresses, despite occasional issues with bed placement and cleanliness. While there are many positive aspects, some guests report concerns regarding cleanliness throughout the hotel, including unpleasant odors and maintenance issues such as outdated furnishings and malfunctioning appliances. Additionally, noise and smoke odors have affected the experience for sensitive guests.
Overall, the Candlewood Suites Syracuse-Airport by IHG provides a commendable experience largely due to its location, staff, and room comfort, but would benefit from updates and improved cleanliness to enhance guest satisfaction further.
Hotel with Parking
As an airport hotel, it is expected to provide parking facilities. Candlewood Suites often caters to longer stays, making parking a valuable amenity.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The Candlewood Suites Syracuse-Airport by IHG offers a prime location for travelers, especially those needing quick access to the airport. Nestled conveniently near major highways 81 and 90, the hotel ensures easy navigation to Liverpool and surrounding areas. Guests consistently highlight the hotel's strategic placement, which is ideal for catching early morning flights, supported by a complimentary shuttle service to the airport. In addition to its proximity to the airport, visitors appreciate the ease of reaching nearby shops and restaurants, adding an element of convenience to their stay. While the location is undoubtedly the standout feature, other amenities such as a good gym also contribute to a comfortable overnight experience.
The Candlewood Suites Syracuse-Airport by IHG offers rooms that are notably spacious and come equipped with kitchenettes, making them suitable for guests who appreciate extra space and the ability to prepare their own meals. Many found the rooms comfortable for a short stay, with positives including a reasonable price point and quiet halls contributing to a peaceful environment. Guests also praised the cleanliness of the entryway and highlighted the helpfulness and friendliness of the staff, adding a touch of positive service to their experience.
However, various issues affected the overall perception of the hotel. Several guests reported problems with cleanliness both in the rooms and in public areas, with some encountering unpleasant smells and visible dirt. The rooms were described as outdated, and there were complaints about faulty amenities such as non-functioning toilets, televisions, and disruptive noise from appliances like refrigerators. Some experienced booking mishaps and a lack of advertised shuttle service to the airport.
Additionally, concerns about smoke odors, even in non-smoking rooms, were prevalent, negatively impacting the experience for those sensitive to such smells. Despite the strengths in room size and staff service, the need for updates and improved maintenance was a recurring theme in guest feedback.
In a stay at Candlewood Suites Syracuse-Airport by IHG, guests often find comfort in the beds, with many describing their sleep as restful and the beds themselves as comfortable. Some guests noted that the mattresses provide a satisfactory level of comfort, allowing them to sleep like babies. However, there seems to be a disparity in experiences, with some mentioning issues like the bed being too close to the wall, making access challenging for couples. Additionally, occasional problems with bed frames and a lack of blankets have been reported. Concerns have been raised about the cleanliness and condition of some mattresses, including those on sofa beds and instances of visible stains on comforters. Despite these issues, the overall sentiment towards the bed comfort remains largely positive, providing a good night's rest for many travelers.
The guest reviews for Candlewood Suites Syracuse-Airport by IHG paint a stark picture of the hotel's cleanliness standards. While some guests noted that the hotel maintained a clean and quiet atmosphere overall, the majority expressed significant concerns. Recurring issues included the presence of unpleasant odors throughout the hotel, including cigarette and weed smells masking the air freshener. Hallway and elevator areas were highlighted for their need for cleaning and renovation, with carpets being described as worn, ripped, and even hazardous in some spots. Inside the rooms, cleanliness was a major concern, with reports of stained bedding, dirty floors, and grimy walls. Instances of pest issues and the outdated condition of furniture further detracted from the experience. Complaints about unsanitary conditions, such as sticky floors and visible blood stains, underscored the negative impressions held by many guests. In some situations, efforts to address these concerns seemed insufficient, leading to a less than satisfactory stay for travelers seeking comfort and hygiene.
At Candlewood Suites Syracuse-Airport by IHG, the staff consistently receives praise for their friendliness and professionalism, especially the front desk personnel. Guests frequently mention the welcoming and polite demeanor of the staff, with several highlighting the exceptional service provided by particular individuals. The day staff stands out for their courteous and accommodating nature, making the check-in and check-out experience smooth and pleasant.
Visitors also appreciate the proximity of the hotel to local shops and restaurants, enhancing the convenience of their stay. Despite occasional difficulties with staffing coverage at the front desk, the staff's commitment to providing helpful service is evident. The property's manager and staff are often acknowledged for being understanding and helpful during guest interactions.
While some guests report challenges such as slow service and language barriers, positive reviews overwhelmingly focus on the commendable and supportive efforts of the team. The staff's ability to make guests feel valued contributes to a welcoming atmosphere, encouraging repeat visits from those who have experienced this attentive service firsthand.
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Location
Rooms
However, various issues affected the overall perception of the hotel. Several guests reported problems with cleanliness both in the rooms and in public areas, with some encountering unpleasant smells and visible dirt. The rooms were described as outdated, and there were complaints about faulty amenities such as non-functioning toilets, televisions, and disruptive noise from appliances like refrigerators. Some experienced booking mishaps and a lack of advertised shuttle service to the airport.
Additionally, concerns about smoke odors, even in non-smoking rooms, were prevalent, negatively impacting the experience for those sensitive to such smells. Despite the strengths in room size and staff service, the need for updates and improved maintenance was a recurring theme in guest feedback.
Beds
Cleanliness
Staff
Visitors also appreciate the proximity of the hotel to local shops and restaurants, enhancing the convenience of their stay. Despite occasional difficulties with staffing coverage at the front desk, the staff's commitment to providing helpful service is evident. The property's manager and staff are often acknowledged for being understanding and helpful during guest interactions.
While some guests report challenges such as slow service and language barriers, positive reviews overwhelmingly focus on the commendable and supportive efforts of the team. The staff's ability to make guests feel valued contributes to a welcoming atmosphere, encouraging repeat visits from those who have experienced this attentive service firsthand.
No, Candlewood Suites Syracuse-Airport by IHG doesn't have any pool.
No, a spa isn't available at Candlewood Suites Syracuse-Airport by IHG.
Yes, Candlewood Suites Syracuse-Airport by IHG welcomes dogs.
Yes, parking facilities are available at Candlewood Suites Syracuse-Airport by IHG.
Yes, Candlewood Suites Syracuse-Airport by IHG has a gym.
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