SureStay Hotel by Best Western North Vancouver Capilano
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Summary of reviewsSureStay Hotel by Best Western North Vancouver Capilano is highly regarded for its strategic location, offering easy access to major attractions like the Capilano Suspension Bridge, Grouse Mountain and Stanley Park. Its proximity to public transportation, shopping centers and restaurants adds to its convenience, making it an excellent base for both nature lovers and city explorers. The hotel's location near the ferry terminal is also beneficial for those planning road trips or short journeys to nearby areas.
The breakfast offerings at the on-site restaurant, De Dutch, receive mixed reviews. Many guests appreciate the quality of the meals, but some feel the breakfast should be included in the room rate, citing the cost as a deterrent. This has led some visitors to seek out nearby dining options, although the absence of a complimentary breakfast remains a common suggestion for improvement.
The rooms at SureStay Hotel are praised for their spaciousness, cleanliness and comfort with many guests noting the size and comfort of the large beds. Despite some minor issues like dated decor, occasional musty smells and noisy street-facing rooms, the overall sentiment is positive. The absence of refrigerators and occasional issues with parking were noted, but the courteous and helpful staff, along with the comfortable beds, contribute to a pleasant stay.
Cleanliness is a standout feature with many guests describing the rooms as spotless and comfortable. Some lapses, such as infrequent housekeeping and minor issues like silverfish and mold, were reported, but the friendly and accommodating staff help maintain a generally positive experience regarding cleanliness.
The staff at SureStay Hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests often highlight their positive interactions with the team, particularly the front desk staff, who are described as gracious and accommodating.
The WiFi at the hotel is generally reliable and free, although there are occasional mentions of slow speeds. However, most guests find the internet connection satisfactory for their needs.
The outdoor swimming pool is appreciated for its cleanliness and well-maintained condition. Though not all guests used it, those who did found it to be a pleasant amenity. The pool adds value to the stay, especially for families with children.
Parking at the hotel is convenient with plenty of free spaces available, enhancing the overall guest experience. Although some guests mention that parking can fill up quickly, most find it to be a significant advantage.
Family-friendly amenities and the generally clean, comfortable environment make the hotel a suitable choice for both small and large family groups. The small pool is a particular favorite among children, contributing to the hotel's favorable reviews from families.
The bedding at SureStay Hotel is frequently highlighted as a key comfort feature. Most guests find the beds clean, comfortable and conducive to a restful night's sleep, although there are occasional mentions of smaller beds and discomfort.
Overall, SureStay Hotel by Best Western North Vancouver Capilano offers a solid, budget-friendly three-star experience with its excellent location, clean and comfortable rooms, helpful staff and various amenities like a well-maintained outdoor pool and reliable WiFi. It represents good value for travelers seeking convenience and comfort for their stay in North Vancouver.
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The breakfast offerings at the on-site restaurant, De Dutch, receive mixed reviews. Many guests appreciate the quality of the meals, but some feel the breakfast should be included in the room rate, citing the cost as a deterrent. This has led some visitors to seek out nearby dining options, although the absence of a complimentary breakfast remains a common suggestion for improvement.
The rooms at SureStay Hotel are praised for their spaciousness, cleanliness and comfort with many guests noting the size and comfort of the large beds. Despite some minor issues like dated decor, occasional musty smells and noisy street-facing rooms, the overall sentiment is positive. The absence of refrigerators and occasional issues with parking were noted, but the courteous and helpful staff, along with the comfortable beds, contribute to a pleasant stay.
Cleanliness is a standout feature with many guests describing the rooms as spotless and comfortable. Some lapses, such as infrequent housekeeping and minor issues like silverfish and mold, were reported, but the friendly and accommodating staff help maintain a generally positive experience regarding cleanliness.
The staff at SureStay Hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests often highlight their positive interactions with the team, particularly the front desk staff, who are described as gracious and accommodating.
The WiFi at the hotel is generally reliable and free, although there are occasional mentions of slow speeds. However, most guests find the internet connection satisfactory for their needs.
The outdoor swimming pool is appreciated for its cleanliness and well-maintained condition. Though not all guests used it, those who did found it to be a pleasant amenity. The pool adds value to the stay, especially for families with children.
Parking at the hotel is convenient with plenty of free spaces available, enhancing the overall guest experience. Although some guests mention that parking can fill up quickly, most find it to be a significant advantage.
Family-friendly amenities and the generally clean, comfortable environment make the hotel a suitable choice for both small and large family groups. The small pool is a particular favorite among children, contributing to the hotel's favorable reviews from families.
The bedding at SureStay Hotel is frequently highlighted as a key comfort feature. Most guests find the beds clean, comfortable and conducive to a restful night's sleep, although there are occasional mentions of smaller beds and discomfort.
Overall, SureStay Hotel by Best Western North Vancouver Capilano offers a solid, budget-friendly three-star experience with its excellent location, clean and comfortable rooms, helpful staff and various amenities like a well-maintained outdoor pool and reliable WiFi. It represents good value for travelers seeking convenience and comfort for their stay in North Vancouver.
Hotel near Golf Courses
This hotel is approximately a 10-minute drive from Northlands Golf Course and Seymour Golf & Country Club. It provides a convenient and accessible base for exploring golf courses on the North Shore.
Hotel near Ski Resorts
This hotel in North Vancouver is situated near the Capilano area, providing access to the local ski resorts. It is a practical choice for visitors interested in winter activities. The hotel offers comfortable lodging and essential amenities.
Hotel with Free Wi-Fi
This hotel offers free in-room wireless internet access for all guests. It also provides a business center for those needing to work remotely.
Hotel with Parking
Guests benefit from free private and secure parking at this hotel. While some parking areas may not have shelter, the emphasis on secure parking is a significant advantage for guests concerned about their vehicles.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
SureStay Hotel by Best Western North Vancouver Capilano has garnered positive attention for its prime location, making it an ideal base for exploring the Vancouver area. Situated conveniently near key attractions such as the Capilano Suspension Bridge, Grouse Mountain and Stanley Park, the hotel makes sightseeing effortless. It's also in close proximity to the ferry terminal, ideal for those venturing to Nanaimo or embarking on broader road trips through Canada.
The hotel's location is praised for its easy access to public transport, including bus stops just around the corner, which provide quick connections to downtown Vancouver and other attractions. Guests appreciated the close access to various amenities, from shopping centers to restaurants, ensuring everything they needed was nearby. The proximity to nature and the city’s bustling center makes it a balanced choice for different types of travelers.
Despite some mentions of noise due to its busy intersection location, many found the tranquil rooms on the upper floors to be quiet. The hotel is particularly mentioned as a great spot for those planning hiking trips or visiting the nearby ski resorts. The overall sentiment indicates that the hotel’s strategic location, coupled with cleanliness and comfort, provides excellent value for its price, making it a recommended stop for various travel needs.
Guests at SureStay Hotel by Best Western North Vancouver Capilano have varied opinions about the breakfast offerings. While some highlight an excellent breakfast experience at the on-site restaurant, De Dutch, others feel that breakfast should be included in the room rate. Many guests express appreciation for the quality of meals at De Dutch, though there are mentions that the cost can be prohibitive. Some guests opted not to use the breakfast services due to the perceived high prices, suggesting they appreciated nearby restaurant options instead. The absence of a complimentary breakfast was noted by several reviewers with some suggesting the inclusion of breakfast would enhance their stay. Overall, while the breakfast service received positive remarks for quality, cost and the lack of inclusion in the room rate were points of contention.
SureStay Hotel by Best Western North Vancouver Capilano offers spacious and clean rooms with essential amenities. Visitors often appreciate the size, cleanliness and comfort of the accommodations, highlighting ample space and large beds. The rooms are generally quiet with easy-to-adjust temperatures and convenient features like coffee machines.
However, some aspects of the rooms appear dated and occasional issues with musty smells and squeaky drawers were noted. While many rooms are clean and inviting, some guests reported minor flaws like dirty carpets and dim bathroom lighting. Noise from the street and insufficient parking also posed sporadic inconveniences.
Despite these drawbacks, the hotel staff is often praised for their helpfulness and the comfortable beds ensure a restful stay. The absence of refrigerators in many rooms and the outdated decor might not appeal to those seeking modern luxury, but the cleanliness, affordability and comfort make the SureStay Hotel a good choice for those looking for value and convenience.
SureStay Hotel by Best Western North Vancouver Capilano has garnered significant praise for its bedding arrangements. Most guests describe the beds as clean with many emphasizing their comfort. Several reviews highlight the beds being big and accommodating, making for a relaxing stay. In particular, the mattresses and pillows received positive feedback and the bedding was noted as excellent.
However, there were a few mentions of smaller beds and occasional discomfort with some guests reporting issues with the mattress quality. Despite this, the overall consensus is that the hotel provides a comfortable sleeping experience, contributing to a peaceful and enjoyable stay. The added benefits of courteous staff, clean rooms and a quiet environment further enhance the lodging experience at this hotel.
SureStay Hotel by Best Western North Vancouver Capilano garners a range of feedback regarding its cleanliness. Many guests commend the hotel for its clean and comfortable rooms, describing them as very clean, spotless and spacious. The beds, in particular, receive high praise for being clean and cozy. Additionally, the friendly and accommodating staff contribute positively to the overall experience.
However, there are notable concerns. Some guests report issues such as silverfish on the bathroom floor, black mold on shower tiles and occasional lapses in housekeeping, especially during extended stays. There are mentions of dirty cleaning cloths and areas not being properly cleaned, like around the bar fridge and presence of cobwebs in certain spots. Despite these criticisms, the hotel's strong points in cleanliness and comfort are repeatedly highlighted by many satisfied visitors.
When it comes to guest experiences at the SureStay Hotel by Best Western in North Vancouver Capilano, the staff consistently stands out, making a significant positive impact on visitors. Guests have frequently described the staff as very friendly, helpful and accommodating, creating a welcoming atmosphere right from the front desk to other areas of the hotel. The adjectives gracious, courteous and kind also come up often, painting a picture of a team that is not only professional but genuinely cares about their guests.
Receptionists particularly seem to leave a lasting impression with many guests recalling their positive interactions. Words like lovely and phenomenal have been used to describe individual staff members, highlighting their dedication to providing a pleasant stay. The front desk staff are specifically noted for their prompt and friendly service, often playing a major role in the overall enjoyment of visitors’ stays.
In summary, the staff at SureStay Hotel by Best Western North Vancouver Capilano consistently deliver excellent service, characterized by their friendliness, helpfulness and professionalism, ensuring guests feel accommodated and welcomed throughout their stay.
The WiFi at SureStay Hotel by Best Western North Vancouver Capilano generally meets guests' expectations. Positive feedback highlights strong, good and excellent WiFi that's free and available throughout the facility. Some guests also mention that the WiFi worked fine with smartphones. However, there are occasional mentions of slow or very bad WiFi, indicating that experiences can be mixed. Overall, the hotel's WiFi is functional and has received commendations for being reliable and accessible.
The outdoor swimming pool at SureStay Hotel by Best Western North Vancouver Capilano has garnered mixed reviews, but there are plenty of positive aspects worth noting. Guests frequently describe the pool as well-maintained and clear, contributing to an enjoyable experience at the end of the day. The maintenance of the pool is consistently praised with visitors appreciating its cleanliness. Some reviews remark that while the pool looked nice and inviting, not all guests had the opportunity to use it. A few comments highlighted that the pool, although not heated and a bit dated, still added value to their stay. Overall, the pool is a beneficial amenity, offering a pleasant spot for relaxation even if it wasn't everyone's highlight.
SureStay Hotel by Best Western North Vancouver Capilano receives high marks for its convenient and ample parking options. Guests appreciate the ease of parking right in front of their rooms, enhancing the overall convenience of their stay. With plenty of free parking spaces available, travelers find it easy to park without the burden of extra fees. Despite the occasional mention of parking filling up quickly, the availability of ample parking spaces remains a significant benefit for visitors. The location of the hotel is also frequently praised, being both quiet and close to key destinations, making it an excellent choice for those looking for easy accessibility to downtown and nearby attractions. While there are some mentions of parking difficulties and the advisory to park at one's own risk, the general sentiment towards the parking facilities is positive, emphasizing its convenience and ease of access.
SureStay Hotel by Best Western North Vancouver Capilano receives generally positive reviews for its family-friendly atmosphere and clean rooms. Guests appreciate the hotel’s convenient location, especially those with family on the North Shore. The small pool adds to the appeal for children. Many reviews highlight the hotel's suitability for family gatherings and smaller family units. Although the rooms meet expectations and beds are noted as comfortable, some guests find them slightly cramped for a family of four with older children. Despite some critiques, the hotel is considered good for families and larger groups without major issues.
SureStay Hotel by Best Western North Vancouver Capilano offers a solid option for travelers seeking a standard three-star experience. While it's nothing fancy, guests can expect all the basic facilities typical of a three-star hotel, including spotlessly clean rooms and standard amenities. Renovated properties add a touch of freshness that aligns with the usual Best Western standards.
The hotel is budget-friendly and provides reasonable pricing for its class, which many find to be good value. Its excellent location and service are standout features, making it a convenient choice for city center access. Despite some minor complaints about room size and occasional front desk stinginess, most guests commend the hotel for its cleanliness, comfort and consistency. All in all, it’s a reliable choice for a standard, clean and comfortable stay in North Vancouver.
The SureStay Hotel by Best Western North Vancouver Capilano features a well-maintained outdoor pool that is praised for its cleanliness and good lighting. Guests often highlight the pool's inviting appearance, even if they didn't use it themselves. Some have enjoyed the added privacy of the pool area, enhancing their overall stay. Although there have been occasional mentions of the pool being closed, the general consensus is positive regarding the pool's upkeep and appeal.
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Location
The hotel's location is praised for its easy access to public transport, including bus stops just around the corner, which provide quick connections to downtown Vancouver and other attractions. Guests appreciated the close access to various amenities, from shopping centers to restaurants, ensuring everything they needed was nearby. The proximity to nature and the city’s bustling center makes it a balanced choice for different types of travelers.
Despite some mentions of noise due to its busy intersection location, many found the tranquil rooms on the upper floors to be quiet. The hotel is particularly mentioned as a great spot for those planning hiking trips or visiting the nearby ski resorts. The overall sentiment indicates that the hotel’s strategic location, coupled with cleanliness and comfort, provides excellent value for its price, making it a recommended stop for various travel needs.
Breakfast
Rooms
However, some aspects of the rooms appear dated and occasional issues with musty smells and squeaky drawers were noted. While many rooms are clean and inviting, some guests reported minor flaws like dirty carpets and dim bathroom lighting. Noise from the street and insufficient parking also posed sporadic inconveniences.
Despite these drawbacks, the hotel staff is often praised for their helpfulness and the comfortable beds ensure a restful stay. The absence of refrigerators in many rooms and the outdated decor might not appeal to those seeking modern luxury, but the cleanliness, affordability and comfort make the SureStay Hotel a good choice for those looking for value and convenience.
Beds
However, there were a few mentions of smaller beds and occasional discomfort with some guests reporting issues with the mattress quality. Despite this, the overall consensus is that the hotel provides a comfortable sleeping experience, contributing to a peaceful and enjoyable stay. The added benefits of courteous staff, clean rooms and a quiet environment further enhance the lodging experience at this hotel.
Cleanliness
However, there are notable concerns. Some guests report issues such as silverfish on the bathroom floor, black mold on shower tiles and occasional lapses in housekeeping, especially during extended stays. There are mentions of dirty cleaning cloths and areas not being properly cleaned, like around the bar fridge and presence of cobwebs in certain spots. Despite these criticisms, the hotel's strong points in cleanliness and comfort are repeatedly highlighted by many satisfied visitors.
Staff
Receptionists particularly seem to leave a lasting impression with many guests recalling their positive interactions. Words like lovely and phenomenal have been used to describe individual staff members, highlighting their dedication to providing a pleasant stay. The front desk staff are specifically noted for their prompt and friendly service, often playing a major role in the overall enjoyment of visitors’ stays.
In summary, the staff at SureStay Hotel by Best Western North Vancouver Capilano consistently deliver excellent service, characterized by their friendliness, helpfulness and professionalism, ensuring guests feel accommodated and welcomed throughout their stay.
Wi-Fi
Pool
Parking
Family
3 Star
The hotel is budget-friendly and provides reasonable pricing for its class, which many find to be good value. Its excellent location and service are standout features, making it a convenient choice for city center access. Despite some minor complaints about room size and occasional front desk stinginess, most guests commend the hotel for its cleanliness, comfort and consistency. All in all, it’s a reliable choice for a standard, clean and comfortable stay in North Vancouver.
Outdoor Pool
Yes, SureStay Hotel by Best Western North Vancouver Capilano has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at SureStay Hotel by Best Western North Vancouver Capilano.
No, SureStay Hotel by Best Western North Vancouver Capilano doesn't allow dogs.
Yes, parking facilities are available at SureStay Hotel by Best Western North Vancouver Capilano.
No, SureStay Hotel by Best Western North Vancouver Capilano doesn't have a gym.
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