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Summary of reviewsSure Hotel by Best Western Port Jérome - Le Havre presents an appealing mix of convenience and comfort for both business and leisure travelers. Its strategic location offers easy access to highways, bridges and ferries, while being nestled in a green, tranquil environment near the industrial Port-Jérôme refinery. This dual character of industrial efficiency and rural charm makes it a unique and practical choice for exploring nearby cities such as Le Havre, Honfleur and Etretat. Accessible dining options and pet-friendly services further enhance its welcoming appeal.
Guests frequently praise the hotel’s breakfast, describing it as hearty, varied and of great value. The buffet-style spread includes a wide variety of sweet and savory options, served in a pleasant room overlooking green pastures. Despite occasional comments about the breakfast's limited variety and the late start time, the overall feedback remains positive, noting the attentive and friendly staff that contribute to a pleasant dining experience.
The dinner experience, however, receives mixed reviews. While some guests commend the quality of menus and praise the reception staff for their helpfulness in booking alternative dining options, others mentioned slow service and average-quality dishes. The absence of an on-site restaurant on Saturdays and certain days can be inconvenient, though nearby restaurants like O Petit Oignon come recommended.
Rooms at Sure Hotel by Best Western Port Jérome - Le Havre are continuously highlighted for their spaciousness and comfort. Guests appreciate the modern and cozy furnishings, large bathrooms and the overall cleanliness. The comfortable beds, well-equipped facilities and thoughtful decor enhance the stay, despite a few minor comments about mattress softness and occasional need for shower maintenance. The warm and friendly staff further enhance the overall positive guest experience.
The hotel excels in cleanliness with spotless rooms, comfortable beds and well-maintained spaces. Daily changes of impeccable towels and added touches like a courtesy tray with tea and coffee contribute to a welcoming atmosphere. While there were rare mentions of minor cleanliness issues, the general consensus praises the hotel’s neat and recently renovated condition.
The staff receive high marks for their friendliness and professionalism. Their efficient, attentive service and warm welcome significantly contribute to the hotel’s reputation for excellent service. Reception staff are particularly commended for providing comprehensive regional information and accommodating late arrivals.
Family travelers find the hotel suitable due to its serene atmosphere, spacious family rooms and flexibility in check-in times. While there are no specific facilities for children, the hotel's dog-friendly policy and the tranquil environment make it an ideal choice for families.
Regarding parking, the free private parking is appreciated, though the lot is noted to be small and sometimes inadequate for all guests, occasionally requiring street parking. Despite this, the availability of a private parking area remains a valued feature.
Overall, Sure Hotel by Best Western Port Jérome - Le Havre offers a comfortable and practical stay with easy access, exceptional service and thoughtful amenities, making it well-suited for a variety of travelers. Show more
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Categories
3-Star Hotel
Provides comfortable accommodations with standard amenities. It is a reliable option for travelers seeking a familiar brand experience.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Room Types
Superior Queen RoomThe double room features a minibar, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 1 bed.
Classic Queen RoomThe double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features heating and a flat-screen TV. The unit offers 1 bed.
Classic Twin RoomThe double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room provides heating and a flat-screen TV. The unit has 2 beds.
Single RoomThe triple room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath or a shower and a hairdryer. This triple room offers heating and a flat-screen TV. The unit offers 2 beds.
Family Room with Double Bed and Twin BedsThe quadruple room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath or a shower and a hairdryer. This quadruple room features a safe deposit box, heating and a flat-screen TV. The unit offers 3 beds.
Guest Reviews
8.0
Very Good
Location
The Sure Hotel by Best Western Port Jérome - Le Havre enjoys an accessible and convenient location with easy access to multiple highways, bridges and ferries. Despite its proximity to the Port-Jérôme refinery, the hotel is surrounded by greenery, providing a quiet and relaxed environment ideal for unwinding. The hotel is strategically positioned for those traveling for work, especially near Exxon and industrial areas.
Guests appreciate the calming and spacious rooms, complemented by a peaceful atmosphere. The location offers easy access to nearby cities such as Le Havre, Honfleur and Etretat, making it a practical choice for travelers exploring the region. The surroundings are a unique mix of industrial and rural views, including meadows with horses, adding a touch of local charm.
Additionally, the hotel's location provides many nearby dining options and is pet-friendly, enhancing its welcoming appeal. Despite some background noise from the refinery, the level of tranquility and very good accessibility, along with free private parking, make it a favorable choice for both business and leisure stays.
Breakfast
Sure Hotel by Best Western Port Jérome - Le Havre has earned praise for its breakfast offerings, frequently described as great, hearty and varied. Guests appreciated the buffet style, which includes a diverse selection of sweet and savory options such as bread, cold cuts, croissants, muesli and jams. The breakfast room with windows overlooking green pastures, offers a pleasant dining atmosphere.
While the spacious rooms and attentive, friendly staff add to the positive experience, there were occasional mentions of the breakfast being limited or not varied enough. The timing of the breakfast, starting at 8:00 AM, was noted as somewhat late for some guests, especially those accustomed to earlier starts while on vacation.
Overall, the breakfast is considered very good and often refreshed, providing excellent value for money. Despite a few comments about its limited variety, the generous and ample offerings generally leave a favorable impression.
Dinner
The dinner experience at 'Sure Hotel by Best Western Port Jérome - Le Havre' presents a mixed bag of emotions. Some guests appreciated the excellent dinner and praised the very good menus available at the restaurant. However, others found the service to be very slow and criticized the mediocre quality of certain dishes. Overcooked meat and average-tasting soup were mentioned, along with dissatisfaction towards supermarket-grade desserts and uninspired daily menus. The lack of variety and flavor in the meals, along with some processed food options, added to the disappointment. Additionally, the absence of an on-site restaurant on Saturdays and some days without dinner service posed an inconvenience. Nonetheless, the reception staff received commendation for their helpfulness in booking alternative dining options at nearby restaurants with one such restaurant, O Petit Oignon, earning praise for its good food. Overall, while there are dining options on-site, the quality and service could benefit from improvements.
Rooms
Sure Hotel by Best Western Port Jérome - Le Havre is consistently praised for its spacious and comfortable rooms. Guests frequently highlight the large size of both the rooms and bathrooms, noting their modern and cozy furnishings. Cleanliness is a recurring theme with many reviews mentioning the tidy and well-maintained condition of the accommodations.
The rooms are described as well-equipped, often featuring queen or king-size beds, modern showers and large windows that fill the space with light. Many guests appreciate the thoughtful decor and the overall comfort provided. The beds are typically praised for their comfort, although a few guests found some mattresses too soft.
The hotel's location near the city center and its well-kept facilities enhance the overall positive experience. Guests also commend the friendly and welcoming staff, contributing to a pleasant stay. A notable few mentioned that some aspects, particularly the shower, could use some attention, but these remarks are rare in the sea of overwhelmingly positive feedback.
In summary, travelers can expect spacious, clean and comfortable rooms equipped with modern amenities and thoughtful touches at Sure Hotel by Best Western Port Jérome - Le Havre.
Beds
Visitors to Sure Hotel by Best Western Port Jérome - Le Havre consistently highlight the exceptional comfort of the hotel's beds. Descriptions such as very comfortable, excellent and perfect bedding frequently appear in guest feedback. Many note that the beds are not only comfortable, but also clean, adding to the overall appeal. The rooms are described as modern and the quality of the mattresses is often praised, indicating a commitment to providing a restful experience. Visitors also appreciate the bedding's space and top-notch quality. A few comments pointed out minor issues, such as one single bed being less comfortable and a desire for a colder fridge, but these are exceptions in an otherwise positive consensus. Overall, the beds at this hotel contribute significantly to a comfortable and restful stay.
Cleanliness
The Sure Hotel by Best Western Port Jérome - Le Havre receives high marks for cleanliness and comfort with numerous guests noting the spotless condition of the rooms. Comfortable beds and well-maintained spaces add to the overall appeal, enhancing the sense of comfort. The staff frequently receives praise for their friendliness and helpful nature, contributing to a welcoming atmosphere. Guests appreciate the provision of amenities such as a courtesy tray with tea and coffee, which adds a thoughtful touch to their stay. The hotel’s cleanliness extends to areas such as the towels, which are described as impeccable and are changed daily. Despite a few comments on minor issues such as the cleanliness of dishes and spots of dust, the general consensus highlights the hotel as very clean, well-located and recently renovated, ensuring a pleasant and comfortable experience.
Staff
The staff at the 'Sure Hotel by Best Western Port Jérome - Le Havre' receives glowing reviews for their friendliness and professionalism. Guests frequently comment on the warm and welcoming atmosphere created by a team that is consistently kind, helpful and attentive to their needs. The reception is particularly noted for providing comprehensive information about the region and attending to requests efficiently. The staff's availability and willingness to accommodate even late arrivals add to the overall positive experience. Whether described as wonderful, excellent or simply very welcoming, the staff's efforts contribute significantly to the hotel's reputation for excellent service and a pleasant stay.
Parking
The parking situation at the Sure Hotel by Best Western Port Jérome - Le Havre has received mixed reviews from guests. On the positive side, the hotel offers free private parking, which adds considerable value. Several guests appreciated the great and convenient parking facilities provided by the hotel. However, many pointed out that the parking lot is quite small and not sufficient for all the rooms, often making it difficult to find an available spot. The tight spaces and limited parking can pose a challenge and at times, guests had to resort to parking on adjacent streets. Despite these issues, the internal parking lot is mentioned as a significant advantage overall.
Family
Situated in a tranquil area amidst greenery, the Sure Hotel by Best Western Port Jérome - Le Havre offers a serene environment perfect for families traveling with children. Guests appreciate the spacious and tastefully decorated family rooms that can comfortably accommodate four adults. The hotel provides flexibility with arrival times, allowing guests to check-in outside of typical opening hours, making it convenient for those with unpredictable travel plans. Although there are no specific facilities for children, overall reviews suggest it's an ideal choice for families. Additionally, the hotel is dog-friendly, warmly welcoming pets to stay alongside their owners.
No, Sure Hotel by Best Western Port Jérome - Le Havre doesn't have any pool.
No, a spa isn't available at Sure Hotel by Best Western Port Jérome - Le Havre.
Yes, Sure Hotel by Best Western Port Jérome - Le Havre welcomes dogs.
Yes, parking facilities are available at Sure Hotel by Best Western Port Jérome - Le Havre.
No, Sure Hotel by Best Western Port Jérome - Le Havre doesn't have a gym.