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Summary of reviewsComfort Inn New River enjoys a prime location that serves as an excellent base for exploring the New River Gorge National Park and nearby attractions, appealing especially to adventurers seeking activities like hiking and rafting. Its convenient access to the highway and proximity to dining options in Fayetteville add to the attraction, while the hotel itself is praised for offering a tranquil environment with free and easy parking. The hotel staff consistently receives commendations for their friendliness and professionalism, contributing to a positive guest experience.
The breakfast offerings are generally well-received, with a wide variety of choices including popular hot items like eggs, sausage patties, and DIY waffles, complemented by the freshness of the food. The accommodating breakfast staff ensures a well-stocked and tidy area, though the room can be crowded at times. Overall, the breakfast service stands out favorably compared to similar establishments.
Guests appreciate the clean, comfortable rooms furnished with spacious, well-decorated interiors and restful beds. Consistent cleanliness standards and attentive housekeeping support a welcoming atmosphere throughout the hotel. Although minor concerns such as occasional noise and small bathroom size are noted, guests recognize the great value for money provided by the clean facilities and friendly service.
The staff at Comfort Inn New River is frequently praised for their helpfulness and warmth, creating a memorable stay with outstanding service, especially from individuals like Kim, Frankie, and Brendon. This welcoming environment extends from check-in to breakfast service, showcasing a dedication to guest satisfaction that many find inviting for future visits.
While free WiFi is available and appreciated by guests, some encounter issues with weak connections and slow speeds, although staff willingness to assist with internet problems is noted. The beds are often highlighted as exceptionally comfortable, contributing significantly to a restful stay, with an abundance of pillows catering to different preferences. Despite isolated concerns about bedding, cleanliness and comfort remain at the forefront of positive reviews.
Overall, Comfort Inn New River offers a pleasant, budget-friendly stay suited for families and travelers looking for a reliable and comfortable environment at a reasonable price. Despite signs of aging, the clean and welcoming atmosphere, paired with an ideal location, makes this hotel a favored choice for both repeat visitors and newcomers in the Fayetteville area. Show more
Read review summaries for all categories
Categories
Inn with Swimming Pool
Features a swimming pool. It is located a short distance from the New River Gorge National River.
Outdoor Pool
Business Inn
The Comfort Inn New River provides essential amenities for business travelers. The hotel offers a business center and free Wi-Fi, making it convenient for work-related tasks. It also features meeting rooms, suitable for business meetings and presentations.
Accessible Inn
This hotel offers mobility-accessible rooms with roll-in showers. It is also conveniently located near the New River Gorge Bridge and Hawks Nest State Park.
3-Star Inn
This hotel is conveniently located near the New River Gorge National River. It offers a fitness center for active guests, complimentary breakfast, and allows pets, making it suitable for various travelers.
Inn with Outdoor Pool
Based on the provided list, this Comfort Inn has an outdoor pool, offering guests a place to swim outdoors.
Inn for Honeymoon
Inn with Gym
Room Types
Standard 2 Queens Non SmokingThe double room offers a tea and coffee maker and heating. The unit has 2 beds.
Standard King Non SmokingThe double room is furnished with a desk and a seating area and features a tea and coffee maker and heating. The unit has 1 bed.
King Room - Accessible/Non-SmokingThe double room is furnished with a desk and a seating area and provides a tea and coffee maker and heating. The unit offers 1 bed.
King Room with Roll-In Shower - Accessible/Non-SmokingThe double room provides a tea and coffee maker and heating. The unit offers 1 bed.
King Suite with Two King Beds - Non-SmokingThe suite provides a tea and coffee maker and heating.
Guest Reviews
8.2
Very Good
Location
Nestled in a prime spot, Comfort Inn New River offers travelers an excellent base for exploring the New River Gorge National Park and nearby attractions. Its strategic location provides convenient access to outdoor activities such as rafting and hiking, making it a favored choice for adventurers. Situated just off the highway, guests appreciate the ease of reaching nearby sites and the tranquility away from heavy traffic noise. The proximity to Fayetteville and its array of dining options enhances the appeal for visitors seeking a variety of meals. The hotel also boasts free and easy parking, contributing to a hassle-free stay. While the surroundings do feature the occasional truck noise, the overall setting is perceived as quiet and comfortable. The hotel staff are praised for their friendliness and professionalism, adding to the positive experience. With clean and well-maintained accommodations in a great location, Comfort Inn New River is ideal for both short stopovers and longer adventures in the area.
Breakfast
The breakfast offerings at Comfort Inn New River receive a mix of feedback from guests, with many visitors highlighting the variety and quality of the options available. Guests frequently commend the hotel for providing a wide range of breakfast choices, including hot items like eggs, sausage patties, sausage gravy with biscuits, and do-it-yourself waffles, which are particularly popular. The homemade items and freshness of the food are often noted, adding an appreciated touch to the dining experience.
The breakfast staff is frequently praised for their friendliness and accommodating nature, ensuring that the breakfast area remains well-stocked and tidy. While many guests found the breakfast to be delicious and satisfying, others mention that the breakfast room can become quite crowded due to its limited size. A few reviews point out occasional issues with specific items like dry eggs and biscuits, but these seem to be exceptions rather than the rule.
Overall, the breakfast service at Comfort Inn New River is well-received, offering a hearty and diverse start to the day that often surpasses the offerings found at similar establishments.
Rooms
Comfort Inn New River offers travelers a clean and comfortable stay with spacious rooms, often described as brightly lit and nicely decorated. Guests frequently mention the comfort of the beds, which seem to provide a restful night’s sleep. The hotel is noted for its cleanliness, with both rooms and common areas consistently well-maintained. Additionally, the friendly and helpful staff, along with the hotel’s convenient location near the New River Gorge and other attractions, adds to the overall positive experience. Many guests appreciate the great value for money, especially given the quality of comfort and service received. Despite a few minor concerns, such as occasional noise and small bathroom size, the overall guest sentiment reflects a satisfying stay supported by clean facilities and a welcoming atmosphere.
Beds
At Comfort Inn New River, guests frequently rave about the quality of the beds, which stand out as a highlight of their stay. The majority of visitors find the beds extremely comfortable, with some describing them as exceptionally comfy, offering a restful night's sleep after a long day. Many reviews mention the abundance of pillows provided, both soft and firm, catering to different comfort preferences. The cleaning service also earns praise, ensuring that rooms, including bed linens, are kept clean.
However, a few guests have noted issues with certain beds, including visible stains on bedding and occasional discomfort due to wear and tear or softness causing them to slant. Despite these isolated concerns, the general consensus remains largely positive, with many guests appreciating the comfort and cleanliness offered by the hotel. Overall, the beds at Comfort Inn New River significantly contribute to a pleasant and restful accommodation experience.
Cleanliness
Comfort Inn New River appears to maintain a commendable standard of cleanliness across its property. Guests frequently highlight the hotel's clean rooms, comfortable beds, and well-kept facilities. The housekeeping staff is praised for being friendly and accommodating, contributing to the hotel's welcoming atmosphere. Many guests note the hotel's appealing cleanliness, describing it as immaculate and fresh-smelling, which enhances the comfort of their stay. Common areas and dining spaces are consistently mentioned as tidy, adding to the overall pleasant experience. While there are occasional mentions of needing updates and isolated cleanliness concerns, these seem to be exceptions rather than the norm. The hotel's cleanliness combined with its great location makes it a reliable and convenient choice, enhancing its reputation for delivering comfortable accommodations at a reasonable price.
Staff
Comfort Inn New River garners widespread praise for its exceptionally friendly and helpful staff, making guests' experiences memorable and enjoyable. Visitors repeatedly highlight the welcoming atmosphere, with the front desk staff frequently commended for their politeness, efficiency, and willingness to go above and beyond to accommodate any requests or concerns. Individuals like Kim, Frankie, Brendon, and other team members stand out for their personalized service, offering valuable local insights and assistance with practical issues. The level of dedication at this hotel is often described as outstanding, ensuring guests feel cared for and at home during their stay. The competent handling of check-ins adds to the seamless experience, and even in the breakfast area, staff attentively maintain a pleasant environment. Despite the overwhelmingly positive feedback, a singular note of unprofessionalism surfaces regarding the front desk, yet it does not overshadow the overall excellence celebrated by guests, contributing to many considering future visits with anticipation.
Wi-Fi
The Comfort Inn New River offers free WiFi, which many guests appreciated during their stay. A notable aspect is that the internet connection worked seamlessly for some visitors throughout their visit. Additionally, the staff's willingness to assist with internet issues highlights a commendable level of service. However, not all experiences were positive; several guests encountered challenges such as weak connections, being frequently signed out, and slow speeds. Despite these occasional drawbacks, the hotel's provision of complimentary WiFi remains a valued amenity for travelers.
3 Star
Nestled conveniently within proximity to the national park, Comfort Inn New River offers a pleasant and budget-friendly stay that consistently meets guest expectations. Despite the hotel showing some signs of age, such as minor paint issues and dents on the walls, it boasts a clean and welcoming environment. The warm and friendly staff consistently receive praise for their informative and helpful nature, enhancing the overall guest experience.
Comfort Inn New River is particularly noted for its ideal location, making it an excellent base for excursions in the beautiful surrounding areas. Visitors frequently remark on its suitability for families and those seeking a reliable place to rest their heads, with the added benefit of a delightful morning breakfast typically associated with higher-rated establishments. Overall, this hotel presents a fine option for both repeat visitors and newcomers seeking a comfortable stay at a fair price in the Fayetteville region.
Yes, Comfort Inn New River has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Comfort Inn New River.
No, Comfort Inn New River doesn't allow dogs.
No, parking facilities aren't available at Comfort Inn New River.