Hotel Hacienda
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Summary of reviewsHotel Hacienda receives positive reviews for its strategic and tranquil location, offering a serene atmosphere while still being conveniently close to downtown Oaxaca. Guests appreciate the ease of access to the city's historic center and local amenities such as markets and shops. It is particularly praised for its convenience for walking and its safe surroundings.
The breakfast at Hotel Hacienda earns commendations for its delicious and high-quality food, although some guests note a lack of variety and vegan options. While the cost of breakfast is highlighted as a potential downside due to it not being included in the room rate, the overall dining experience is enriched by the excellent offerings of the on-site restaurant. Dinner also receives positive feedback for its tasty dishes and good service, though there are comments about the high prices and limited menu choices.
Rooms at the hotel are favorably reviewed for their traditional Oaxacan decor, spaciousness and cleanliness. Guests enjoy the rustic yet cozy ambiance and the practical amenities provided, especially in the larger bungalows. However, some rooms may lack soundproofing and modern amenities such as fridges and occasional issues with outdated fixtures and noise have been noted.
The hotel's cleanliness is consistently praised with guests appreciating the well-maintained rooms, bathrooms and pool area. The staff's dedication to daily cleaning and property maintenance ensures a consistently high standard of hygiene throughout the hotel.
Customer service at Hotel Hacienda is well-regarded with the majority of guests highlighting the friendliness and helpfulness of the staff. The front desk and housekeeping staff receive particular praise for their efficiency and accommodating nature, creating a welcoming environment for guests. Nonetheless, isolated comments mention inconsistencies in service.
While the hotel's WiFi service is found to be unreliable by many guests with frequent connectivity issues and poor signal strength, the pool area is a standout feature. Guests enjoy the clean and inviting pool set in a lovely garden environment, despite some finding the water too cold.
Parking at the hotel is appreciated for being free and secure, though the limited and cramped spaces can pose challenges during peak times. Families find Hotel Hacienda to be exceptionally welcoming, enjoying the family-friendly environment and facilities such as the pool and spacious rooms.
Finally, the beds at Hotel Hacienda are generally praised for their comfort, contributing to a restful sleep experience. However, some guests report issues with the mattress covers and varying firmness levels.
Overall, Hotel Hacienda delivers a pleasant stay with spacious and comfortable accommodations, making it a solid choice for travelers seeking a blend of traditional charm and modern convenience in a family-friendly setting.
Categories
The breakfast at Hotel Hacienda earns commendations for its delicious and high-quality food, although some guests note a lack of variety and vegan options. While the cost of breakfast is highlighted as a potential downside due to it not being included in the room rate, the overall dining experience is enriched by the excellent offerings of the on-site restaurant. Dinner also receives positive feedback for its tasty dishes and good service, though there are comments about the high prices and limited menu choices.
Rooms at the hotel are favorably reviewed for their traditional Oaxacan decor, spaciousness and cleanliness. Guests enjoy the rustic yet cozy ambiance and the practical amenities provided, especially in the larger bungalows. However, some rooms may lack soundproofing and modern amenities such as fridges and occasional issues with outdated fixtures and noise have been noted.
The hotel's cleanliness is consistently praised with guests appreciating the well-maintained rooms, bathrooms and pool area. The staff's dedication to daily cleaning and property maintenance ensures a consistently high standard of hygiene throughout the hotel.
Customer service at Hotel Hacienda is well-regarded with the majority of guests highlighting the friendliness and helpfulness of the staff. The front desk and housekeeping staff receive particular praise for their efficiency and accommodating nature, creating a welcoming environment for guests. Nonetheless, isolated comments mention inconsistencies in service.
While the hotel's WiFi service is found to be unreliable by many guests with frequent connectivity issues and poor signal strength, the pool area is a standout feature. Guests enjoy the clean and inviting pool set in a lovely garden environment, despite some finding the water too cold.
Parking at the hotel is appreciated for being free and secure, though the limited and cramped spaces can pose challenges during peak times. Families find Hotel Hacienda to be exceptionally welcoming, enjoying the family-friendly environment and facilities such as the pool and spacious rooms.
Finally, the beds at Hotel Hacienda are generally praised for their comfort, contributing to a restful sleep experience. However, some guests report issues with the mattress covers and varying firmness levels.
Overall, Hotel Hacienda delivers a pleasant stay with spacious and comfortable accommodations, making it a solid choice for travelers seeking a blend of traditional charm and modern convenience in a family-friendly setting.
Hotel for Honeymoon
With its traditional Oaxacan architecture and tranquil courtyard, Hotel Hacienda offers a charming and romantic atmosphere. Its central location and personalized service make it a great choice for couples exploring the city.
Hotel with Swimming Pool
This hotel has a pool. It is a family-friendly option that also offers a highly-rated breakfast.
Outdoor Pool
Hotel with Parking
This hotel offers parking for guests and is known for its amenities. It is a comfortable option with parking available.
Family Friendly Hotel
Romantic Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Hacienda boasts a convenient and strategic location that appeals to various needs and preferences. Situated a short walk or brief taxi ride away from downtown Oaxaca, its proximity to the city's historic center and key attractions offers guests ease of access without the hustle and bustle. Many find it ideally positioned for restful retreats, highlighting its quiet ambiance that doesn't sacrifice convenience. The hotel caters well to those who enjoy walking with the city center and major points of interest typically within a 20-minute stroll.
Despite a few comments noting that it may be a touch too far for some, especially those with children or without a car, the property's surroundings are appreciated for their safety and accessibility. The area hosts a bustling market, supermarkets and various shops, making it easy for guests to explore local culture and amenities. It is also conveniently located near main roads, which facilitates quick access to highways for regional exploration.
Overall, the combination of its semi-central location, serene environment and ease of access makes Hotel Hacienda a solid choice for both leisurely stays and active exploration.
Hotel Hacienda's breakfast receives a mix of feedback with a predominance of positive comments. Guests consistently praise the very delicious and excellent breakfasts, describing them as good and high quality. The restaurant, frequently mentioned for its excellence and delicious offerings, adds to the dining experience with dishes that many find satisfying. While some highlight the good breakfast options and fair pricing, others call for more variety and note the lack of vegan options. On a few occasions, comments suggest breakfast could be improved, citing minimal portions, weak coffee and chaotic service. Despite these criticisms, the overarching sentiment suggests guests enjoy starting their day with a good meal at Hotel Hacienda. However, potential visitors should be aware that breakfast is not included in the room rate and some find the cost within the hotel restaurant to be high relative to the selection and type of food offered.
Dinner at 'Hotel Hacienda' provides a mixed but mostly positive dining experience. The restaurant's food is frequently praised for its delicious taste and good quality. Guests particularly enjoyed the seasoning and flavors in several dishes, often describing the food as very tasty and yummy. Additionally, the service at the restaurant is generally well-regarded with mentions of good and accommodating service. The ambiance, especially during special events like Day of the Dead, adds to the overall dining experience thanks to beautiful decorations and a nice environment.
However, there are some notable drawbacks. Many guests mentioned that the menu lacks variety and some found the quality inconsistent. Complaints also arise regarding the high prices relative to the portion sizes and the quality of the food offered. Moreover, there are occasional mentions of slow service and food that did not meet expectations—occasionally being described as basic or lacking in flavor.
The operational hours of the restaurant are also a point of contention, as it closes early and does not provide dinner service past a certain hour, which can be inconvenient for late diners. Despite these issues, the convenience of having an on-site restaurant is appreciated and when executed well, the dining experience is quite satisfactory.
Hotel Hacienda offers a variety of rooms that generally receive positive feedback from guests for their comfort and spaciousness. Many guests appreciate the traditional Oaxacan decor that gives the rooms a rustic ambiance while still maintaining a sense of coziness and good lighting. The cleanliness of the rooms is consistently praised with daily room servicing ensuring that standards remain high. Some rooms, particularly the bungalows, are noted for their significant space and practical amenities, accommodating families well.
However, there are some criticisms. Rooms near busy streets or the pool can be noisy due to insufficient soundproofing. While many rooms are spacious, some guests noted that a few are smaller with limited amenities such as a lack of fridges or microwaves. Additionally, the furniture and fixtures in some rooms are described as outdated or worn and in a few cases, basic amenities like hot water or electrical outlets were problematic.
Despite these occasional drawbacks, the overall sentiment emphasizes comfort, cleanliness and the charming traditional design of the rooms, making Hotel Hacienda a solid choice for those looking to enjoy a blend of classic style and modern convenience.
Hotel Hacienda guests generally find the beds to be very comfortable, often emphasizing their superb comfort and large size. Many reviews highlight that the beds and pillows provide a restful sleep experience, citing their comfort as a notable positive aspect of their stay. Some guests even describe the beds as super comfortable and delicious, contributing significantly to the overall comfort of their visit.
However, there are notable criticisms as well. Some guests report that the mattresses are covered in rubber or waterproof material, which can cause discomfort by making them sweat during the night. Others mention the beds being worn out, too soft or conversely, too hard. A few reviews note that the beds were squeaky or not comfortable and that the pillows could also be uncomfortable, affecting their overall sleep quality.
Overall, while the majority of reviewers commend the comfort of the beds at Hotel Hacienda, potential guests should be aware of the mixed feedback regarding mattress covers and the varying firmness of the beds.
When it comes to cleanliness, 'Hotel Hacienda' consistently impresses its guests, earning high marks across various aspects of its facilities. The hotel is described as clean, comfortable and inviting with spacious and well-maintained rooms that are thoroughly cleaned each day. The bathrooms, despite some being noted as a bit dated, still meet the expectations of cleanliness and serve their purpose effectively.
The pool area is another highlight, frequently praised for its cleanliness, which adds to the overall pleasant experience. Guests appreciate the hotel's attention to detail in maintaining clean and fresh environments throughout all areas, including the gardens and common spaces.
In addition to cleanliness, the facilities are noted for being orderly and well-maintained, contributing to a comfortable and hygienic stay. The staff's dedication to daily room cleaning and excellent maintenance of the property ensures a consistently high standard of hygiene.
While there were minor issues such as occasional missed bathroom amenities and requests for soap, these did not significantly detract from the overall positive experience regarding cleanliness at the hotel.
Overall, 'Hotel Hacienda' provides a clean, comfortable and well-maintained environment that enhances the guests' stay, making it a highly recommended choice for travelers who prioritize cleanliness and comfort.
Hotel Hacienda garners praise for its staff's friendliness and attentiveness. Numerous guests highlight the warm and helpful nature of the employees, emphasizing that most interactions were pleasant and accommodating. The front desk and housekeeping staff are frequently mentioned for their good attitude and efficient service, while many reviews commend the bellboys and waiters for their courteousness and proactive assistance. The overall impression is that the service provided is top-notch, ensuring guests feel welcome.
However, a few less favorable comments point out inconsistencies, particularly noting that some reception staff can be dismissive and unresponsive to requests. There are occasional mentions of slow service in the restaurant and some staff members showing a lack of interest in guest satisfaction. Despite these isolated incidents, the predominant sentiment among guests suggests that the staff at Hotel Hacienda contributes significantly to a positive and enjoyable stay with excellent hospitality and a welcoming environment being standout features.
Visitors to Hotel Hacienda frequently highlight issues with the hotel's WiFi and internet service. Overall, the reviews reveal a common sentiment of dissatisfaction with the connectivity. Several guests found the WiFi to be completely unreliable with intermittent signals and poor performance in both the rooms and common areas. Many noted that the internet signal was weak and did not consistently reach their rooms, creating frustrations when attempting to use online services. Common complaints include slow internet speeds, connectivity failures and difficulty in maintaining a stable connection. A few guests did find some level of acceptable internet near the pool and restaurant areas, but these instances were exceptions rather than the rule. While one or two reviews mention the WiFi working well, these are clearly outliers in a sea of generally negative feedback about the hotel's wireless service. Overall, reliable internet connectivity appears to be a significant drawback for guests staying at Hotel Hacienda.
Hotel Hacienda offers a delightful experience centered around its charming pool area. Guests frequently appreciate the pool for its perfect size, cleanliness and well-maintained condition, making it a refreshing retreat. Positioned in a nice outdoor and garden setting, the pool area provides ample lounging options, creating a luxurious and comfortable environment.
The facilities surrounding the pool, including a tasty restaurant and bar, add to the overall appeal and convenience. The pool is noted for being a great spot to cool off and relax, making it particularly enjoyable for children and families. Some reviews hint at a luxurious ambiance in the common areas, further enhancing the guest experience.
However, a recurrent comment is the temperature of the pool water, which many find to be very cold. The lack of a heating system for the pool is a common suggestion for improvement. Despite this, the pool’s overall pleasant atmosphere and aesthetic appeal make it a significant highlight of Hotel Hacienda.
Hotel Hacienda offers both pros and cons when it comes to parking facilities, according to guest reviews. On the positive side, there are mentions of ample and spacious parking with enough secure and well-organized parking spaces available. Guests appreciated the free parking and found it easy to park when spots were available. The hotel provides sufficient free parking spaces, good for those planning to leave their car and enjoy the nearby nightlife or explore the main square, which is conveniently close.
However, the size of the parking lot is frequently described as small, cramped and insufficient for the hotel's capacity, leading to it filling up quickly and becoming crowded. Some guests experienced difficulty finding a spot, noting that the parking can be complicated and sometimes a disaster. There are limited spaces and the compact nature of the lot makes maneuvering challenging, especially during peak times when many cars are trying to park or leave simultaneously.
Overall, while there are positive aspects to the parking at Hotel Hacienda, potential guests should be aware that limited and tight spaces could pose issues during their stay.
Hotel Hacienda is widely praised in guest reviews for its exceptional family-friendly environment. The hotel exudes a welcoming family atmosphere, making it an ideal choice for family vacations. Guests frequently mention the fond memories their children have from their stays, highlighting the comfortable and family-oriented setup of the hotel.
With several dedicated spaces for families to relax and interact, Hotel Hacienda ensures that all age groups feel catered to. The family-friendly group rates and the availability of family rooms and gathering spots make it convenient for families to enjoy their stay. Large rooms and facilities like the pool keep children entertained with one guest specifically mentioning their daughter's delight with the pool.
Despite a few comments about the smaller size of some family rooms and a particularly cold temperature affecting pool enjoyment, the overall sentiment remains positive. The hotel staff are noted for being outrageously helpful with children, further enhancing the experience.
In summary, Hotel Hacienda stands out as a top choice for those seeking a pleasant, family-focused getaway with ample facilities and a supportive atmosphere for all family members.
Hotel Hacienda offers a welcoming stay with spacious and comfortable accommodations fitting of its four-star rating. The hotel's design and amenities meet the standards expected of a four-star establishment, providing good value for money. The quality of service is often highlighted, marked by excellent and friendly staff who contribute to a very clean and organized environment. The location and facilities receive praise for being excellent and convenient, adding to the overall positive experience. Guests report a perfect price-quality relationship, indicating that the cost is appropriate for the level of quality offered. While some reviews note that the hotel doesn't exceed typical four-star expectations, the general consensus is that it delivers a very good four-star experience with exceptional service that encourages repeat visits.
Nestled within 'Hotel Hacienda', the outdoor pool stands out as a highlight for many guests. Described frequently as clean and well-maintained, the pool offers a refreshing retreat with a good size that's suitable for the number of rooms available. Families particularly appreciate the splash area for children, while adults find the space ideal for relaxation and sunbathing.
With ample poolside seating and outdoor lounging areas, there's plenty of room to unwind. Guests praise the availability of a rooftop pool and a poolside bar, adding a touch of luxury to their stay. Despite some mentions of cold water, the pool's temperature generally satisfies, though a few guests suggested it could benefit from being heated.
The pool area is noted for its tranquility, making it a quiet escape within the hotel's premises. Whether lounging on sun loungers, enjoying the panoramic views or taking a dip in the jacuzzi, guests consistently highlight the pool’s very good upkeep with reasonable chlorine levels. Overall, the outdoor pool at Hotel Hacienda provides a clean, spacious and refreshing space for hospitality.
Hotel Hacienda is highly recommended for honeymooners seeking a memorable and intimate experience. The hotel's welcoming atmosphere and excellent service make it an ideal destination for couples celebrating their special moments. Guests praise the beautiful surroundings and highlight the spacious Honeymoon suite, which is thoughtfully decorated with a large bouquet of flowers on the king-sized bed and balloons to enhance the romantic ambiance. The food is consistently described as excellent, contributing further to the overall positive experience at this charming getaway.
Hotel Hacienda offers a perfect romantic environment, making it an excellent choice for couples seeking a getaway. The architecture is very beautiful, contributing to a welcoming and serene atmosphere. The surroundings are imbued with a romantic ambiance, particularly notable in the swimming pool area and during sunset cruises. The hotel's rustic concept adds a unique charm, enhancing the overall romantic vibe. The rooms provide a cozy and intimate setting, while the small beach and secluded bay right off the restaurant area offer idyllic spots for romantic moments. Furthermore, the hotel features beautiful and peaceful grounds that are highly recommendable with excellent food adding to the delightful experience. With all these elements combined, Hotel Hacienda presents itself as a beautiful place for a quiet and affordable romantic vacation.
Location Show Map
Location
Despite a few comments noting that it may be a touch too far for some, especially those with children or without a car, the property's surroundings are appreciated for their safety and accessibility. The area hosts a bustling market, supermarkets and various shops, making it easy for guests to explore local culture and amenities. It is also conveniently located near main roads, which facilitates quick access to highways for regional exploration.
Overall, the combination of its semi-central location, serene environment and ease of access makes Hotel Hacienda a solid choice for both leisurely stays and active exploration.
Breakfast
Dinner
However, there are some notable drawbacks. Many guests mentioned that the menu lacks variety and some found the quality inconsistent. Complaints also arise regarding the high prices relative to the portion sizes and the quality of the food offered. Moreover, there are occasional mentions of slow service and food that did not meet expectations—occasionally being described as basic or lacking in flavor.
The operational hours of the restaurant are also a point of contention, as it closes early and does not provide dinner service past a certain hour, which can be inconvenient for late diners. Despite these issues, the convenience of having an on-site restaurant is appreciated and when executed well, the dining experience is quite satisfactory.
Rooms
However, there are some criticisms. Rooms near busy streets or the pool can be noisy due to insufficient soundproofing. While many rooms are spacious, some guests noted that a few are smaller with limited amenities such as a lack of fridges or microwaves. Additionally, the furniture and fixtures in some rooms are described as outdated or worn and in a few cases, basic amenities like hot water or electrical outlets were problematic.
Despite these occasional drawbacks, the overall sentiment emphasizes comfort, cleanliness and the charming traditional design of the rooms, making Hotel Hacienda a solid choice for those looking to enjoy a blend of classic style and modern convenience.
Beds
However, there are notable criticisms as well. Some guests report that the mattresses are covered in rubber or waterproof material, which can cause discomfort by making them sweat during the night. Others mention the beds being worn out, too soft or conversely, too hard. A few reviews note that the beds were squeaky or not comfortable and that the pillows could also be uncomfortable, affecting their overall sleep quality.
Overall, while the majority of reviewers commend the comfort of the beds at Hotel Hacienda, potential guests should be aware of the mixed feedback regarding mattress covers and the varying firmness of the beds.
Cleanliness
The pool area is another highlight, frequently praised for its cleanliness, which adds to the overall pleasant experience. Guests appreciate the hotel's attention to detail in maintaining clean and fresh environments throughout all areas, including the gardens and common spaces.
In addition to cleanliness, the facilities are noted for being orderly and well-maintained, contributing to a comfortable and hygienic stay. The staff's dedication to daily room cleaning and excellent maintenance of the property ensures a consistently high standard of hygiene.
While there were minor issues such as occasional missed bathroom amenities and requests for soap, these did not significantly detract from the overall positive experience regarding cleanliness at the hotel.
Overall, 'Hotel Hacienda' provides a clean, comfortable and well-maintained environment that enhances the guests' stay, making it a highly recommended choice for travelers who prioritize cleanliness and comfort.
Staff
However, a few less favorable comments point out inconsistencies, particularly noting that some reception staff can be dismissive and unresponsive to requests. There are occasional mentions of slow service in the restaurant and some staff members showing a lack of interest in guest satisfaction. Despite these isolated incidents, the predominant sentiment among guests suggests that the staff at Hotel Hacienda contributes significantly to a positive and enjoyable stay with excellent hospitality and a welcoming environment being standout features.
Wi-Fi
Pool
The facilities surrounding the pool, including a tasty restaurant and bar, add to the overall appeal and convenience. The pool is noted for being a great spot to cool off and relax, making it particularly enjoyable for children and families. Some reviews hint at a luxurious ambiance in the common areas, further enhancing the guest experience.
However, a recurrent comment is the temperature of the pool water, which many find to be very cold. The lack of a heating system for the pool is a common suggestion for improvement. Despite this, the pool’s overall pleasant atmosphere and aesthetic appeal make it a significant highlight of Hotel Hacienda.
Parking
However, the size of the parking lot is frequently described as small, cramped and insufficient for the hotel's capacity, leading to it filling up quickly and becoming crowded. Some guests experienced difficulty finding a spot, noting that the parking can be complicated and sometimes a disaster. There are limited spaces and the compact nature of the lot makes maneuvering challenging, especially during peak times when many cars are trying to park or leave simultaneously.
Overall, while there are positive aspects to the parking at Hotel Hacienda, potential guests should be aware that limited and tight spaces could pose issues during their stay.
Family
With several dedicated spaces for families to relax and interact, Hotel Hacienda ensures that all age groups feel catered to. The family-friendly group rates and the availability of family rooms and gathering spots make it convenient for families to enjoy their stay. Large rooms and facilities like the pool keep children entertained with one guest specifically mentioning their daughter's delight with the pool.
Despite a few comments about the smaller size of some family rooms and a particularly cold temperature affecting pool enjoyment, the overall sentiment remains positive. The hotel staff are noted for being outrageously helpful with children, further enhancing the experience.
In summary, Hotel Hacienda stands out as a top choice for those seeking a pleasant, family-focused getaway with ample facilities and a supportive atmosphere for all family members.
4 Star
Outdoor Pool
With ample poolside seating and outdoor lounging areas, there's plenty of room to unwind. Guests praise the availability of a rooftop pool and a poolside bar, adding a touch of luxury to their stay. Despite some mentions of cold water, the pool's temperature generally satisfies, though a few guests suggested it could benefit from being heated.
The pool area is noted for its tranquility, making it a quiet escape within the hotel's premises. Whether lounging on sun loungers, enjoying the panoramic views or taking a dip in the jacuzzi, guests consistently highlight the pool’s very good upkeep with reasonable chlorine levels. Overall, the outdoor pool at Hotel Hacienda provides a clean, spacious and refreshing space for hospitality.
Honeymoon
Romantic
Yes, Hotel Hacienda has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Hacienda.
No, Hotel Hacienda doesn't allow dogs.
Yes, parking facilities are available at Hotel Hacienda.
No, Hotel Hacienda doesn't have a gym.
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