The Pillar and Post Inn & Spa is celebrated for its outstanding location, nestled close to vineyards and the charming downtown area of Niagara on the Lake. Guests appreciate its accessibility to Queen Street and the beautiful surrounding grounds, making it an ideal base for exploring local attractions. The shuttle service further enhances the guest experience by offering convenient travel around the area.
Although the breakfast experience has mixed reviews, many guests commend the delicious made-to-order options and the friendly service, despite some feeling the buffet could offer more variety and suggesting the cost is high. Dinner at The Cannery Restaurant receives high praise for its delicious dishes, particularly the prime rib and gnocchi, which guests describe as exceptional. The quality of the food generally justifies the cost, making it a memorable dining experience.
Rooms are noted for their cleanliness, comfort and spaciousness with many guests enjoying the views and cozy beds. However, comments about dated décor and the need for modernization surface regularly. Despite this, the charming atmosphere of the rooms is well-regarded with some room-related cleanliness issues being an area for potential improvement.
Cleanliness throughout the hotel is generally commendable with the beautiful gardens contributing to a serene environment. Some reviews highlight specific areas needing more attention to match the high standards guests expect. The friendly and attentive staff consistently make a positive impact on the guest experience, offering accommodating and professional service.
The spa facilities stand out as a highlight, featuring both indoor and outdoor pools that create a relaxing and well-maintained atmosphere. Guests particularly enjoy the hot springs, heated outdoor pool and exceptional massage treatments, attributing to a soothing stay.
The pool area, including the outdoor saltwater pool, receives high praise for its cleanliness, beautiful surroundings and additional amenities like the hot tub and poolside bar. Despite occasional overcrowding, the tranquil environment adds to the overall enjoyment.
Parking facilities receive mixed reviews; while some find the proximity convenient, others encountered full lots and had to use overflow parking. However, the efficient shuttle service offers a helpful alternative. Lastly, the beds are known for their comfort, though opinions on pillows and mattresses vary.
Overall, the Pillar and Post Inn & Spa provides a delightful retreat with notable strengths in its location, dining options, spa facilities and exceptional service.
Categories
Small
4 Star
Luxury
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 47 hotels in and around Olcott