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Summary of reviewsAzure Hotel & Suites Ontario Trademark Collection by Wyndham receives commendation for its prime location, situated next to the Ontario Convention Center and within walking distance of Ontario International Airport. Guests laud the convenience offered by its proximity to key highways, numerous restaurants, shops and the Ontario Mills Mall, which make it ideal for both dining and shopping. The hotel's area is noted for being surprisingly quiet and secure, contributing to a comfortable stay.
Breakfast, mostly appreciated for being complimentary, receives praise for its convenience and quality, though some guests suggest a more varied menu and better timing. Dinner experiences, particularly at the hotel's restaurant, are highly positive with guests enjoying delicious food and great margaritas, despite the restaurant's closure on Sundays.
The rooms are frequently described as spacious and comfortable, featuring well-designed areas and comfortable beds. The hotel provides a restful stay with clean, well-maintained accommodations, although there are occasional lapses in cleanliness. Guests sometimes report issues like stained carpets and musty odors, yet the overall impression remains favorable due to the room comfort and amenities.
Cleanliness of the hotel is mostly praised, particularly for the common areas and bathrooms and many appreciate the efforts of the diligent housekeeping staff. However, the hotel has inconsistent reviews with some guests noticing specific cleanliness issues.
The staff at Azure Hotel & Suites is generally recognized for their friendliness and professionalism. While there are instances of unhelpful behavior, especially at the front desk, the majority of the staff is noted for their helpful and welcoming attitude, contributing positively to guests’ experiences.
Parking at the hotel is convenient, well-lit and free, adding to the overall value of the stay. Despite a few reports of litter and concerns about homeless individuals, the easy, secure parking arrangement is appreciated by most guests.
The beds are another highlight, frequently described as exceptionally comfortable with clean duvets and large sizes contributing to a positive sleeping experience, although a few guests mentioned issues with softness and pillow quality.
Overall, the hotel aligns well with its three-star rating, providing good value for money. It's conveniently suitable for business travelers thanks to its strategic location and conducive environment for meetings. The hotel also receives praise for its accessible features, catering effectively to guests with disabilities.
Azure Hotel & Suites Ontario Trademark Collection by Wyndham is a great choice for both business and leisure travelers, offering comfort, convenience and value in Ontario. Show more
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Categories
Hotel for Honeymoon
Offers stylish suites with modern amenities and a comfortable setting. Its contemporary design and convenient location near attractions make it a great choice for honeymooners. The suites are well-equipped for a romantic getaway.
Business Hotel
This hotel offers 4,500 square feet of meeting and event space, including multiple rooms and a boardroom. It also has a business center and provides free WiFi, laundry facilities, and same-day dry cleaning services. It is located near company headquarters and the Ontario Convention Center.
Hotel with Parking
This hotel is recognized and listed among the top hotels in the area that provide free parking facilities for their guests.
Accessible Hotel
Offers amenities such as free WiFi, a restaurant, bar, swimming pool, and fitness center. It is also mentioned as having accessible facilities.
Hotel with Gym
While located in Ontario, it's close enough to San Bernardino to be relevant. It offers a fitness center, providing guests with exercise facilities.
3-Star Hotel
This hotel provides an outdoor pool and hot tub. It's located a short drive from Ontario International Airport, making it convenient for travelers.
Room Types
1 King and 1 Queen Bed, One-Bedroom Suite, Non-SmokingThis suite features a microwave,and air conditioning.
Deluxe King Room - Non-SmokingThis triple room has air conditioning and microwave .
One-Bedroom King Suite - Non-SmokingThis suite features a air conditioning.
Superior Queen Room with Two Queen Beds - Non-SmokingThis quadruple room features air conditioning and microwave.
Room with Two Queen Beds - Non-SmokingThis quadruple room has a microwave and air conditioning.
Deluxe Queen Room with Two Queen Beds - Non-SmokingThis quadruple room features a microwave and air conditioning .
Queen Room with Two Queen Beds - Mobility/Hearing Accessible - Non-SmokingThis quadruple room features a air conditioning and microwave.
King Room - Non-SmokingThe spacious triple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Azure Hotel & Suites Ontario Trademark Collection by Wyndham boasts an excellent location that guests consistently praise. Situated right next to the Ontario Convention Center and within walking distance of Ontario International Airport, the hotel offers unmatched convenience. The proximity to key highways, particularly I-10, enhances accessibility to various local attractions and the ONT airport.
Guests note the hotel's ease of access, finding it simple to locate from major roads. This well-kept property sits close to numerous restaurants, shops and the Ontario Mills Mall, making it a convenient spot for both dining and shopping needs. The nearby Spires Restaurant is a popular dining option right next door. Despite its closeness to the airport, guests report that the area is surprisingly quiet and well-lit, contributing to a comfortable and secure environment.
The flawless location is ideal for visitors attending events at the Ontario Convention Center or those in need of quick access to the airport. The hotel’s cleanliness and thoughtful amenities, combined with the friendly staff, make it a reliable choice for travelers. Overall, Azure Hotel & Suites provides great room sizes and excellent accommodations, cementing its reputation as a favorable stay in Ontario.
Breakfast
The breakfast experience at Azure Hotel & Suites Ontario Trademark Collection by Wyndham has varied reviews. Many guests appreciated the convenience of having breakfast included in their stay, describing it as good, great and even delicious. Standouts included a large breakfast room with a nice view of the grounds, a filling hot breakfast and friendly service from the breakfast team. Some guests noted the limited variety and simplicity of the breakfast options, suggesting the need for a more varied menu that includes items like bagels, muffins and waffles. The breakfast timing also received mixed reviews with some guests feeling it ended too early. Despite the criticisms, the overall sentiment leaned towards a positive appreciation for a complimentary breakfast to start the day.
Dinner
The dinner experience at Azure Hotel & Suites Ontario Trademark Collection by Wyndham has garnered positive feedback from guests. The food is described as really delicious with specific praise for the great margaritas and salmon salad at the bar. Guests appreciated the value offered for evening dining and were very pleased with the quality of the kitchen and the overall experience at the hotel's restaurant. It is noted that while the bar and restaurant deliver excellent options, they are closed on Sundays. Despite a mention of prior issues with service and the discontinuation of a complimentary happy hour, the hotel's restaurant remains a strong point, contributing to a very good dining experience.
Rooms
Azure Hotel & Suites Ontario Trademark Collection by Wyndham boasts rooms that are spacious, comfortable and intelligently designed. Many reviewers appreciate the large size of the rooms, which often feature separate living areas and roomy bathrooms. The bedrooms are noted for their clean, big and comfortable beds with some rooms including additional amenities like mini kitchens and sitting areas.
The cleanliness of the rooms, however, seems inconsistent. While many guests found their accommodations spotless and well-maintained, others reported issues such as stained carpets, dirt on the floors and showers that had not been thoroughly cleaned. The hotel rooms sometimes exhibited unusual smells with some guests noting odors of cigarettes or mustiness. Additionally, maintenance issues like leaky rooms, dusty vents and malfunctioning equipment were occasionally mentioned.
Despite these shortcomings, the overall impression of the hotel's rooms remains positive in terms of comfort, spaciousness and the level of equipment provided. Some guests enjoyed the unique layout and design, even though a few found them awkward. The beds and pillows frequently received praise for their comfort, enhancing the overall restful experience.
In summary, Azure Hotel & Suites Ontario offers roomy, comfortable and well-equipped accommodations with some variability in cleanliness and maintenance, making it a mostly pleasant stay for guests visiting the Ontario area.
Beds
At the Azure Hotel & Suites Ontario Trademark Collection by Wyndham, guests consistently praised the comfort of the beds. Descriptions like "exceptionally cozy" and "super comfortable" were common among the reviews, highlighting the high satisfaction levels of visitors. The duvets were specially noted for their comfort and several rooms featured large, inviting beds. Cleanliness and security also contributed to a positive sleeping experience for many guests.
However, experiences with the beds varied slightly with a few guests mentioning that some beds were too soft or old. Pillow quality also had mixed reviews; some found them to be small and uncomfortable. Despite a few instances of rough towels or outdated sheets, the general consensus remains favorable with the majority of guests enjoying a comfortable and restful stay.
Cleanliness
Azure Hotel & Suites Ontario Trademark Collection by Wyndham presents a mixed picture in terms of cleanliness according to guest reviews. On the bright side, many guests praised the clean and well-maintained rooms, describing them as spacious and comfortable. The property itself garnered compliments for being clean and organized with several noting the diligent housekeeping staff who ensured the cleanliness of the rooms. Some reviewers specifically highlighted the cleanliness of the bathrooms and the general upkeep of the hotel facilities, which were noted as being very clean.
However, there were consistent issues regarding specific cleanliness concerns. Some guests pointed out stained carpets, mold issues in the bathrooms and musty or unpleasant odors in the hallways. Instances of inadequate cleaning, such as dirty towels in closets, stained bedding and unclean furniture, were also reported. A few guests even reported severe cleanliness lapses such as old food in the rooms, uncleaned mirrors and even discarded items like a dirty q-tip in the hallway. Additionally, occasional lapses in room servicing were noted with some guests not having their rooms cleaned during their stay.
In conclusion, while many guests found the hotel to be clean and well-kept, recurring issues with specific cleanliness areas suggest variability in housekeeping standards. It's advisable for potential visitors to weigh these mixed reviews when considering a stay.
Staff
At Azure Hotel & Suites Ontario Trademark Collection by Wyndham, the staff receives a mix of reviews with a strong emphasis on their friendliness and professionalism. Many guests highlight the welcoming and accommodating nature of the team, praising their prompt and courteous service. The night manager, management and housekeeping staff are notably mentioned for their kindness and helpful attitudes.
However, there are instances where some guests encountered rudeness or unhelpful behavior, particularly at the front desk and in relation to certain amenities like towels and bedding. Despite these occasional issues, the staff's overall responsiveness and respectful demeanor leave a positive impression, making the visitors' experience largely pleasant.
In summary, while there are a few areas where service could improve, the majority of the staff at Azure Hotel & Suites show a genuine commitment to ensuring guest satisfaction, reflected in their helpfulness and friendly interactions.
Parking
Azure Hotel & Suites Ontario Trademark Collection by Wyndham offers a parking experience that has garnered largely positive feedback from its guests. The parking area is praised for being well-lit, providing a sense of security and safety. Guests have found the parking to be easy, convenient and free of charge—an added bonus for those looking to save on additional travel costs. The hotel also offers plenty of parking spaces, ensuring that finding a spot is generally hassle-free. The parking is close to the hotel, making it highly accessible for guests.
However, a few reviews indicate areas for improvement. Some guests noticed that certain spots in the parking lot had leaves and brush and there were reports of homeless individuals in the back parking area. Despite these concerns, the overall sentiment about parking remains positive, highlighting its convenience and adequacy.
3 Star
Azure Hotel & Suites Ontario Trademark Collection by Wyndham offers decent accommodation that aligns with a solid three-star rating. The hotel provides good value for money with clean, comfortable rooms that cater to guests' needs. While the food service might be on the slower side, the overall experience is marked by cleanliness and comfort. Some reviews suggest that the rooms are a bit outdated and don't quite reach three-star quality, which might be a drawback for those expecting more luxury. However, for a solid stay without high expectations of luxury, it meets the standards of its rating.
Business
Azure Hotel & Suites Ontario Trademark Collection by Wyndham is strategically positioned for business travelers, offering close proximity to the Ontario Convention Center and business areas. The location is convenient from the airport, making it a practical choice for business travel. Guests appreciated the perfect setup for meetings and the hotel's overall suitability for business purposes. Quiet rooms contribute to a conducive work environment, though there was a notable issue with the hotel’s handling of company card payments for extended stays. Despite this, the convenience offered for business needs stands out as a strong positive.
Accessible
Azure Hotel & Suites Ontario Trademark Collection by Wyndham primarily receives praise for its accessibility features. The hotel is noted for providing an accessible environment, including accessible parking areas and handicapped accessible rooms, particularly on the first floor. The establishment is appreciated for its deeper handicap showers, which cater well to guests with disabilities. Guests also commend the hotel for its cleanliness, value and overall pleasant ambiance. Additionally, the location is highlighted as being conveniently close to the airport, offering easy access to travelers. However, some reviews also mention concerns about homeless individuals in the parking lot and issues with the airport shuttle service. Despite these concerns, the accommodating staff and the comfort of an upgraded room contribute to a generally positive experience for guests with disabilities.
No, Azure Hotel&Suites Ontario Trademark Collection by Wyndham doesn't have any pool.
No, a spa isn't available at Azure Hotel&Suites Ontario Trademark Collection by Wyndham.
No, Azure Hotel&Suites Ontario Trademark Collection by Wyndham doesn't allow dogs.
Yes, parking facilities are available at Azure Hotel&Suites Ontario Trademark Collection by Wyndham.
Yes, Azure Hotel&Suites Ontario Trademark Collection by Wyndham has a gym.