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Summary of reviewsHoliday Inn Ontario Airport - California by IHG, enjoys widespread acclaim for its prime location. Conveniently situated near Ontario Airport and easily accessible from the freeway, the hotel is an ideal choice for both air and road travelers. Its proximity to key venues such as the convention center, shopping destinations like Ontario Mills Mall and various dining options further enhances its appeal. Guests particularly appreciate the quiet surroundings and the general cleanliness of the property.
The dining experiences at the hotel receive favorable reviews. Breakfast is praised for its quality and variety, despite not being complimentary for all guests. The inclusive vegetarian options and the convenience of takeout packaging earn additional points. While dinner, especially at the Landings restaurant, is generally well-received for the food quality and pleasant service, there are occasional complaints about pricing and limited options.
The rooms are consistently highlighted for their cleanliness, modern amenities and comfort. Equipped with mini-fridges, coffee makers and microwaves, the rooms cater well to both solo travelers and families. Although there are some mentions of minor issues such as noise and occasional maintenance hiccups, the overall sentiment is positive.
Cleanliness throughout the hotel stands out as a notable strength. Both public areas and individual rooms are maintained to a high standard, contributing to a pleasant and comfortable stay. Minor issues like occasional lapses in towel availability are overshadowed by the general upkeep.
The staff at the Holiday Inn Ontario Airport are frequently commended for their exceptional service. From housekeeping to front desk staff and restaurant personnel, the team is described as helpful, polite and accommodating. Specific individuals often receive special recognition for their outstanding service.
The hotel provides complimentary WiFi with generally reliable connectivity, although some guests had initial connection issues that were promptly resolved.
The pool area receives mixed reviews. While the amenities such as the outdoor jacuzzi and towel service are appreciated, some concerns about cleanliness and maintenance issues are noted. The parking situation is mostly positive with ample, well-lit spaces, although occasional inconvenience due to limited spots near the entrance is mentioned.
Families find the hotel particularly accommodating with suitable amenities and a welcoming atmosphere for children. The family-friendly environment and safe surroundings make it a popular choice for those traveling with kids.
Beds at the Holiday Inn Ontario Airport are generally described as comfortable, contributing to a good night’s sleep. While there are some differing opinions on firmness, most guests find them satisfactory.
Overall, the Holiday Inn Ontario Airport - California maintains a high level of service and cleanliness, supported by an excellent staff. It remains a favored and reliable choice for a comfortable, convenient and pleasant stay in the Ontario area.
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