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Summary of reviewsThe Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA excels in several key aspects, making it a popular choice among travelers seeking convenience, comfort and affordability. The hotel's prime location in Ontario, CA, particularly stands out. Situated directly opposite the Ontario Mills Mall and within walking distance of numerous shopping centers, dining venues and entertainment options, guests appreciate the ease of access to major freeways and nearby attractions like Toyota Arena and Victoria Gardens. Its central yet quiet setting, along with its proximity to Ontario Airport and rental car facilities, further enhances its appeal.
Breakfast at the hotel generally receives positive feedback for its variety, convenience and value with guests often highlighting items such as bacon, eggs and waffles. The complimentary breakfast buffet, praised for being plentiful and satisfying, especially stands out during weekdays. However, there are mixed experiences, particularly regarding the basic and limited offerings on weekends, where a grab-and-go option replaces the usual buffet.
When it comes to room accommodations, many guests find the rooms spacious, comfortable and well-equipped with amenities like microwaves and mini-fridges. The high standard of cleanliness maintained by diligent staff is another strong point. Yet, there are areas needing improvement, such as outdated furniture, minor maintenance issues and better lighting.
The hotel's staff consistently receive high marks for their friendliness and helpfulness, contributing to a positive overall guest experience. Although occasional reports of unprofessional behavior exist, they are outweighed by numerous accounts of exceptional service, especially at the front desk and breakfast area.
Parking is ample and convenient with options including free onsite open-air and underground garage spaces, the latter adding an appreciated layer of security. Guests find the parking facilities easy to use, although peak times can sometimes make finding a spot challenging.
While the free WiFi service garners criticism for being inconsistent and slow, the hotel's beds are generally well-received. Guests often note the comfort and cleanliness of the mattresses and bed linens, although there are occasional complaints about pillow firmness and mattress conditions.
The gym offers basic amenities, sufficient for a light workout, though it can feel limited and sometimes crowded. Overall, despite a few minor drawbacks, Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA provides a practical and affordable lodging experience, making it a favorable option for travelers seeking a comfortable stay with good value for money. Show more
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Categories
Hotel for Honeymoon
Provides comfortable rooms and suites with a complimentary breakfast. Its proximity to Ontario Mills offers convenient access to shopping and dining. The hotel's cozy atmosphere is suitable for a relaxed honeymoon experience.
Hotel with Swimming Pool
The hotel includes an outdoor pool and whirlpool, and is ADA compliant. It is equipped with a lift that is ADA compliant.
Heated Pool Outdoor Pool
Business Hotel
While specific details about business amenities are not available in the provided information, Country Inn & Suites by Radisson hotels generally offer business-friendly amenities such as meeting facilities, business centers, and high-speed internet access.
Hotel with Parking
The hotel offers free parking for guests. Reviews from travelers specifically highlight the availability of plenty of close parking spaces.
Accessible Hotel
Features accessible rooms and complimentary breakfast. The hotel also provides free WiFi, airport transportation, and self-parking.
Hotel with Gym
Features a fitness center for guests to enjoy during their stay. Its location near Ontario Mills Mall offers additional entertainment and dining options.
3-Star Hotel
This hotel is known for its comfortable accommodations and convenient location near Ontario Mills. It provides a good balance of value and comfort.
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
King RoomThis room features a flat-screen satellite TV and a work desk. A microwave and a refrigerator are included.
Queen Room with Two Queen BedsThis room features a flat-screen satellite TV and a work desk. A microwave and a refrigerator are included.
King Room - Disability AccessThis disability access room features a flat-screen satellite TV and a work desk. A microwave and a refrigerator are included.
Queen Room with Two Queen Beds - Disability AccessThis disability access room features a flat-screen satellite TV and a work desk. A microwave and a refrigerator are included.
King Room - Hearing AccessibleThis hearing accessible room features a flat-screen satellite TV and a work desk. A microwave and a refrigerator are included.
Queen Room with Two Queen Beds - Hearing AccessibleThis hearing accessible room features a flat-screen satellite TV and a work desk. A microwave and a refrigerator are included.
King One-Bedroom SuiteA separate seating area, flat-screen TV with cable/satellite channels, microwave and refrigerator are offered in this suite.
One-Bedroom King Suite with Roll In Shower - Non-SmokingOffering a roll in shower, this suite offers a separate seating area, flat-screen TV with cable/satellite channels, microwave and refrigerator.
King Studio SuiteA separate seating area, flat-screen TV with cable/satellite channels, microwave and refrigerator are offered in this suite.
Studio King Suite - Disability Access/Non-SmokingOffering hearing accessible features, this suite offers a separate seating area, flat-screen TV with cable/satellite channels, microwave and refrigerator.
King Studio with Roll In ShowerOffering a roll in shower, this suite offers a separate seating area, flat-screen TV with cable/satellite channels, microwave and refrigerator.
Extended Stay Suite with One King Bed and Pull-out Sofa - Non-SmokingA separate seating area, flat-screen TV with cable/satellite channels, microwave and refrigerator are offered in this suite.
Extended Stay Suite with One King Bed and Pull-out Sofa - Disability Access//Non-smokingThe spacious suite offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, a wardrobe, a sofa, as well as heating. The unit has 2 beds.
King Suite with Whirlpool - Disability Access/Non-Smoking
King Suite with Whirlpool - Non-Smoking
King Suite with Whirlpool - Disability Access
King Suite - Disability Access/Non Smoking
Guest Reviews
7.9
Good
Location
Situated ideally in the heart of Ontario, CA, Country Inn & Suites by Radisson, Ontario at Ontario Mills offers an exceptional location that guests find incredibly convenient and advantageous. Nestled directly opposite the sprawling Ontario Mills Mall and within walking distance of other prominent shopping centers, the hotel places visitors just steps away from an extensive array of retail stores, dining venues and entertainment options. Its proximity to major freeways enhances accessibility for those looking to explore Southern California or continue their journey to destinations such as Las Vegas.
Guests frequently highlight the convenience of being in a quiet and secluded area, notwithstanding its centrality. The hotel’s location near key attractions such as Toyota Arena and Victoria Gardens makes it an appealing choice for those attending events or exploring nearby locales. Additionally, the ease of access to Ontario Airport, rental car facilities and various gas stations adds further convenience for travelers.
The surrounding neighborhood satisfies those looking for an array of dining options, from quaint cafes to upscale steakhouses, all within a short walk. The location also boasts easy access to fast-food joints and grocery stores, ensuring a comfortable and versatile stay. Whether visiting for leisure, shopping or catching a flight, the hotel's placement proves to be a significant advantage, consistently praised for meeting diverse travel needs effortlessly.
Breakfast
Guests at the Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA have shared mixed experiences regarding the hotel's breakfast offerings. Positively, many visitors found the breakfast to be very good, tasty and even fabulous with some highlighting specific items such as bacon, eggs, potatoes and waffles among the diverse options available. The complimentary breakfast buffet received accolades for being plentiful, varied and satisfying, particularly for the price paid.
Guests appreciated the convenience and good service, noting that the offerings were good for a quick start to the day. Many found the breakfast room clean and the food well-prepared, applauding the friendly and helpful breakfast staff. Several comments highlighted the appealing aspect of having a free breakfast available with some even describing it as above and beyond expectations.
However, not all feedback was positive. Some guests found the breakfast to be basic, repetitive or not to their taste with specific complaints about salty sausages and a lack of healthier or more varied options. The breakfast area was noted to be small and crowded at times and there was significant dissatisfaction with the reduced weekend offerings, where the usual buffet was replaced with a grab-and-go option. This weekend alternative often disappointed guests with its limited and unappetizing choices, such as frozen burritos and basic muffins.
Overall, while the breakfast at Country Inn & Suites by Radisson is generally well-received for its variety, convenience and value, there are areas for improvement, especially concerning weekend offerings and providing more diverse and balanced options.
Rooms
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA, offers a mixed experience for travelers. Many guests appreciated the spaciousness and comfort of the rooms, highlighting that they are generally clean with comfortable beds and useful amenities like microwaves and mini-fridges. The hotel also excels in providing large rooms and some modern furnishings adding to the comfort.
However, numerous reviews indicate there are areas needing significant improvements. Outdated furniture, musty smells and the occasional unclean room are common complaints. Issues such as noisy AC units, poor lighting, broken fixtures and a lack of accessible outlets add to the list of inconveniences. Some bathrooms were small, lacked adequate lighting and exhibited signs of wear and rust.
Despite these drawbacks, many guests found the rooms clean upon arrival and the size of the rooms generally met or exceeded expectations. The staff is noted to be friendly and the hotel's location near the mall and restaurants adds to its convenience. Overall, while the hotel offers comfort and spaciousness, it could benefit from renovations and better maintenance to enhance the guest experience.
Beds
Guests at Country Inn & Suites by Radisson in Ontario at Ontario Mills, CA have shared a variety of experiences regarding the hotel’s beds. The prevailing sentiment highlights the beds as being very comfortable with many reviews mentioning soft and cozy mattresses that contributed to a restful sleep. Cleanliness was also noted in several comments with bed linens and mattresses generally meeting expectations for hygiene. However, there were occasional reports of thin or saggy mattresses and some complaints about the firmness of the pillows. Despite a few mentions of discomfort and issues such as musty odors or dust on headboards, the overall consensus points towards the beds being a strong point for many guests’ stays, offering a decent level of comfort for a good night’s rest.
Cleanliness
The Country Inn & Suites by Radisson in Ontario at Ontario Mills, CA generally receives high marks for cleanliness from its guests. Many visitors praised the hotel for its well-kept facilities and immaculate rooms, often noting the attention to detail maintained by the diligent staff. The public spaces are particularly well-maintained, reflecting a high standard of care. Guests found the rooms to be spacious, comfortable and consistently clean with several specifically mentioning the spotless bathrooms and well-appointed furnishings. Despite a few reports of outdated features and minor maintenance issues, overall, the hotel is considered very clean and comfortable.
However, it's important to mention that there have been some mixed experiences. A few guests reported issues with housekeeping, such as rooms not being serviced daily, some dirty linens and occasional cleanliness problems in the common areas. There were also isolated incidents of unpleasant odors and a need for deeper cleaning in certain spaces. Despite these issues, the majority of reviews focus on the positive aspects of cleanliness, which contribute to a generally favorable impression of the hotel.
Staff
The guest reviews for Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA highlight a generally positive experience with the hotel’s staff. Most guests found the staff to be friendly, accommodating and exceptionally helpful, often going above and beyond expectations. Specific mentions include the front desk staff being helpful and courteous, the breakfast area staff being super friendly and helpful and the hotel's overall customer service being highly regarded. Many guests appreciated the cleanliness of the hotel and the consistent availability of water and coffee in the lobby.
Despite these positive remarks, there were a few notable criticisms. Some guests encountered rude and unprofessional staff with a few mentioning specific issues at the front desk. There were also occasional reports of staff not being around when needed or showing a lack of friendliness and attentiveness.
In summary, while the majority of the reviews praised the hotel for its excellent staff and service, there were isolated incidents of unsatisfactory interactions. Overall, the friendly and helpful demeanor of the staff left a positive impression on most guests, contributing to a pleasant stay at the hotel.
Wi-Fi
Guests generally find the internet service at 'Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA' to be unsatisfactory. While free WiFi is offered, many report slow and inconsistent connections. Some experience intermittent signals or find that the WiFi does not work at all. There are frequent mentions of the network being down or cutting out, contributing to an overall poor experience with internet access. Despite a few comments noting that the WiFi was nice, the vast majority highlight issues such as weak signals and terrible connectivity, suggesting that improvements are needed in the hotel’s WiFi service.
Gym
The gym at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA offers basic amenities, including two treadmills and a stair climber. While some guests appreciated the convenience of using the gym, others found it limited due to equipment issues and overcrowding. The fitness center's offerings may suffice for a light workout, but there have been instances where machines were non-functional, leading to disruptions in workout routines.
Parking
Guests of Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA generally commend the hotel's parking facilities. The availability of free onsite parking, including an underground garage that requires a key card for access, adds a layer of security much appreciated by visitors. The ample parking spaces around the hotel make it convenient for guests to find a spot with some enjoying the convenience of being able to park right outside their rooms. The hotel offers both open-air and garage parking, ensuring that guests have various options depending on their preferences. Despite a few mentions of difficulty finding parking during peak times, notably at night, the positive feedback overwhelmingly highlights the ease, safety and accessibility of parking at the hotel.
3 Star
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA, stands out as a solid choice for travelers seeking practicality and affordability. This middle-size hotel is positioned conveniently for those journeying from San Diego to Las Vegas and offers ample free guest parking. Guests appreciate the huge bathrooms, as well as in-room amenities like a fridge, microwave oven and coffee machine, making it suitable for a one-night stay.
The hotel is described as clean and safe with facilities that are basic yet functional. It's considered a very good option within its three-star category, offering great value for money. While some elements, such as USB outlets and modern decor, may be lacking, the overall impression is positive for a budget-friendly stay. Some criticisms do note the presence of old bed covers and rusty room ceilings and the cleanliness at times can be an issue. Despite this, the affordability and basic comforts make it a worthwhile consideration for those looking for an economical stay.
Yes, Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA.
No, Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA doesn't allow dogs.
Yes, parking facilities are available at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA.
Yes, Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA has a gym.