Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel Nord Otaru draws acclaim for its exceptional location, strategically positioned across from the iconic Otaru Canal. This prime spot facilitates easy exploration of local attractions such as Sakaimachi Street, renowned for its charming shops and dining options. Guests are consistently impressed by the hotel's scenic waterfront views and convenient proximity to JR Otaru Station, making it an ideal base for sightseeing and soaking in the local culture.
The hotel boasts a delightful breakfast experience, with guests applauding the diverse and delectable selection that features both Japanese and Western dishes. Unique offerings, such as seafood rice bowls and Hokkaido milk pudding, add an authentic touch to the breakfast buffet, which is noted for its quality and variety. The scenic backdrop of the Otaru Canal enhances the dining experience, set in a calm and pleasant atmosphere.
Although the hotel lacks an in-house dinner service, the onsite restaurant provides picturesque views and delicious seafood, albeit with early closing hours. Guests are encouraged to explore nearby dining options, which are plentiful and conveniently located. The rooftop bar offers a relaxing spot to enjoy evening drinks against the backdrop of the town's serene views.
The spacious and clean rooms are another highlight, with many offering beautiful views of the canal or sea. Guests appreciate the comfortable accommodations, particularly the practical features like separate bathroom and toilet arrangements. A few occasional issues are mentioned, such as the softness of some beds and street noise, but these are generally outweighed by the positive aspects of the room offerings.
Cleanliness and exceptional service are consistently noted, with the staff receiving high praise for their friendliness and helpfulness. Their attentiveness and proficiency in English enhance the overall guest experience, making for a pleasant and satisfying stay.
Families find Hotel Nord Otaru well-suited for their needs, with spacious rooms and thoughtful amenities like additional beds and board games. The hotel's convenient location and welcoming atmosphere make it a great choice for family getaways.
While the Wi-Fi could be improved and certain amenities modernized, the hotel's unique blend of modern and old-world architecture, excellent location, and good customer service contribute to a memorable experience. The romantic setting, with beautiful canal views and a serene atmosphere, makes Hotel Nord Otaru an attractive destination for couples seeking a special getaway.
Overall, Hotel Nord Otaru offers a pleasant blend of convenience, comfort, and scenic beauty, providing guests with a memorable stay in this charming town. Show more
Read review summaries for all categories
Categories
Family Friendly Ryokan
The hotel offers a Grande Family room, ideal for families or groups, with canal views from every window. It provides amenities like toiletries and rental items such as thermometers and sewing kits.
Ryokan near Nightlife Spots
Located in Otaru, this hotel features Bar Duomo Rosso on its roof, offering spectacular views across the canal. It provides an up-market cocktail lounge experience.
Ryokan with Parking
The hotel offers on-site flat and multi-story parking with a total of 46 spaces. Paid parking is available nightly on a first-come, first-served basis, with vehicle restrictions for the multilevel parking. An EV charger is available in the flat parking area during limited hours.
EV charging stations
Ryokan with EV Charging Stations
Ryokan for Honeymoon
Romantic Ryokan
Room Types
Standard Queen Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, Smartphone, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Standard Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with satellite channels, Smartphone, a safe deposit box, an electric kettle as well as city views. The unit has 2 beds.
Standard Triple Room - Non-SmokingThis triple room features a electric kettle and air conditioning
An extra bed will be provided for the 3rd guest.
Standard Room - Disability Access/Non-SmokingThis triple room features air conditioning and an electric kettle.
An extra bed will be provided for the 3rd guest.
Superior Twin Room - Non-SmokingThis quadruple room features air conditioning and electric kettle
Extra beds will be provided for the 3rd and 4th guests.
Family Suite with Canal View - Non-SmokingThis family room features air conditioning, satellite TV and electric kettle.
Extra beds will be provided for the 3rd, 4th and 5th guests.
Suite Room with Tatami Area - Canal View - Non-SmokingThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, tatami, Smartphone, a safe deposit box as well as river views. The unit offers 2 beds and 4 futons.
Comfort Double Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, a safe deposit box, an electric kettle, a carpeted floor as well as city views. The unit has 1 bed.
Junior Suite - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV with satellite channels, a safe deposit box, an electric kettle, a carpeted floor as well as city views. The unit offers 3 beds.
Executive Room with Canal View - Non-SmokingThe spacious family room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Standard Queen Room - Non-Smoking - Restaurant Dinner at ILONAI IncludedThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, a safe deposit box, an electric kettle and a carpeted floor. The unit has 1 bed.
Superior Twin Room - Non-Smoking with Crab Dinner at a sonia sushi restaurant IncludedThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room features air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Hotel Nord Otaru boasts an exceptional location that draws accolades from visitors for its proximity to the iconic Otaru Canal, a central feature of the town. Strategically placed just across from the canal, the hotel offers guests scenic waterfront views and an unbeatable position for sightseeing. Conveniently close to the JR Otaru Station, guests find it effortless to explore nearby tourist attractions such as Sakaimachi Street, known for its charming shops and dining options.
The canal view is a highlight, enriching the experience and adding a picturesque backdrop to leisurely strolls along the water. This prime location facilitates easy access to various hotspots in Otaru, including museums and unique shopping areas, rendering it ideal for those wishing to soak in the local culture. Visitors appreciate the aesthetic grandeur of the hotel, which combines elegance with a functional base for exploring the quaint offerings of the town. Whether for sightseeing or enjoying the view from a spacious, well-appointed room, Hotel Nord Otaru's location ensures a memorable stay.
Breakfast
Hotel Nord Otaru offers a breakfast experience that consistently impresses its guests with a diverse and delectable selection. The breakfast buffet is noted for its rich variety, featuring both Japanese and Western options. Guests frequently highlight the unique offerings such as seafood rice bowls and the much-loved Hokkaido milk pudding. The inclusion of local dishes, made from fresh ingredients, adds an authentic touch to the offerings, ensuring that guests savor a true taste of Hokkaido.
A standout aspect of the breakfast is its ability to cater to various palates while maintaining high quality. The buffet showcases an abundance of options, including sashimi, grilled seafood, and local delicacies like soup curry and Jingisukan, making it a satisfying way to start the day. The scenic backdrop of the Otaru Canal further enhances the dining experience, allowing guests to enjoy their meals in a calm and pleasant atmosphere.
Staff hospitality plays an integral role, with many guests appreciating the warmth and sincerity of the service. Although there are some occasional mixed sentiments regarding the buffet's value for money, the majority find the breakfast to be plentiful, delicious, and a true highlight of their stay. Overall, the breakfast at Hotel Nord Otaru is celebrated for its wide array of choices, appealing flavors, and the delightful ambiance it offers.
Dinner
Nestled in a charming location, Hotel Nord Otaru offers a mix of convenience and scenic beauty, especially when it comes to dining options. While the hotel itself doesn’t offer a dinner service, the onsite restaurant is praised for its picturesque views, enhancing the dining experience with its environment. Guests rave about the succulent seafood served during the hours it is open, though they note that the restaurant closes in the afternoon, making it essential to plan meals accordingly.
Despite the absence of a dinner venue within the hotel, guests can explore nearby shops and restaurants, providing a variety of culinary experiences just a short walk away. For those looking to unwind, the rooftop bar is available for some refreshing drinks, offering a relaxing spot to cap off an evening. The combination of a scenic restaurant setting, delicious seafood, and access to nearby dining spots offers guests a delightful, albeit early, dining adventure while staying at Hotel Nord Otaru.
Rooms
The rooms at Hotel Nord Otaru receive generally positive reviews from guests, highlighting their spaciousness and cleanliness. Many guests appreciate the ample room sizes, especially when traveling with families, noting that the accommodation is comfortable and well-suited for groups. The separate bathroom and toilet arrangement is often mentioned as a practical feature, adding to the comfort and functionality of the space.
A key attraction is the view, with several rooms offering picturesque scenes of the Otaru Canal or the sea, enhancing the overall experience for guests. Some rooms also come equipped with thoughtful amenities like massage chairs, which add an extra touch of relaxation.
However, there are a few cons mentioned. Some guests indicate that certain rooms can be small and somewhat dated, with a few reports of minor issues like faint odors or soft beds. Noise from the street can also be a problem for rooms facing outward.
Despite these occasional drawbacks, the hotel’s location across from the Otaru Canal and its generally large, comfortable rooms make it a popular choice for travelers seeking a blend of convenience and comfort.
Beds
Hotel Nord Otaru offers guests a mixed experience with its bedding. Many visitors praise the beds for their comfort, describing them as super comfortable, cozy, and perfect for relaxing after a long day of activities. Positive mentions highlight the softness and spaciousness of the beds, often ensuring a good night's rest. Additionally, some guests appreciated the availability of extra beds and the spacious tatami area, contributing to a comfortable stay.
However, not all feedback is positive; a number of guests find the beds too soft, with some complaints about feeling the springs and lack of support. Pillows have also garnered mixed reviews, with some guests finding them uncomfortable and lacking in proper support. Rooms occasionally face issues like dust and noise from the street, detracting from sleep quality.
Overall, while many travelers enjoy the comfort of the beds at Hotel Nord Otaru, others note areas for improvement, particularly in terms of firmness and pillow quality.
Cleanliness
Hotel Nord Otaru offers a clean and comfortable stay, with many guests praising its spotless rooms and well-maintained interiors. Despite the building's age, the hotel consistently receives positive feedback for its meticulous cleanliness. The rooms are frequently described as clean, cozy, and spacious, contributing to an overall pleasant stay. Many reviewers appreciated the clean and easy-to-use amenities, including separate bathrooms and toilets, which add convenience for families and travelers alike. Guests often highlight the friendly staff and excellent service, enhancing the hotel's welcoming atmosphere.
Though there are occasional reports of minor cleaning issues, such as damp smells or outdated furniture, these are generally overshadowed by the predominant perception of cleanliness throughout the hotel. The location adds to the charm, as several reviews mention the delightful view of the canal, providing a picturesque backdrop to the clean and comfortable accommodations. Overall, Hotel Nord Otaru is characterized by its dedication to maintaining high standards of cleanliness and offering comfort in a beautiful setting.
Staff
Hotel Nord Otaru seems to excel in providing exceptional service, thanks to its outstanding staff. Guests frequently highlight the friendly and helpful nature of the personnel, with numerous mentions of their politeness and kindness. The reception team is notably praised for being attentive and offering proactive service, often going the extra mile to assist with parking, check-ins, and even transportation needs. Their proficiency in English and eagerness to help make the experience more seamless for international guests. The dining and housekeeping staff are consistently warm and accommodating, contributing to a comfortable and welcoming ambiance throughout the hotel. While the staff attitudes and responses are overwhelmingly positive, a few minor interactions hint at a potential for varied engagement levels. Nevertheless, the overall sentiment reflects gratitude for the staff's dedication to ensuring a pleasant and satisfying stay for all visitors.
Wi-Fi
Hotel Nord Otaru showcases excellent location and interior design, offering a stay that's visually appealing and convenient. However, despite its charm, there's room for improvement regarding modern facilities. Feedback suggests that better Wi-Fi coverage would enhance the in-room experience, as technological amenities currently lag behind. Overall, the hotel excels in certain areas, although updating certain aspects would further enhance guest satisfaction.
Parking
Hotel Nord Otaru offers convenient and secure parking options, highlighted by a multi-storey, automatic mechanical system located within the hotel premises. Guests can effortlessly park and access their vehicles with ease, although advance reservation is recommended given limited space. The parking facilities are well-managed, with courteous staff taking care of vehicles both before and after check-in. The fee for this on-site parking is typically 1,200 yen per day, which some guests find reasonable, while others point out nearby public parking options that might be more cost-effective. Despite a few comments regarding tight spaces and occasional wait times, the convenience of on-site and covered parking is generally appreciated by guests. Overall, the parking at Hotel Nord Otaru complements its central location near the canal, providing a practical solution for travelers exploring the area.
Family
Hotel Nord Otaru offers a comfortable and family-friendly experience for those traveling with children. Guests frequently mention the spaciousness of the rooms, which can comfortably accommodate families of various sizes. The family rooms are notably roomy, with some offering views of the Otaru Canal, making them a great choice for a relaxed family getaway. While some guests found the rooms a bit cramped for larger families, the overall consensus is that the rooms are well-suited for family stays, with convenient bed arrangements and ample storage options.
Families appreciated the thoughtful touches, such as extra beds for children and the availability of board games like Othello and Ghost Catch, which kept the young ones entertained. The courteous hotel staff also contributed to a positive experience, ensuring that all needs were met. The hotel's location near the Otaru Canal is an added bonus, providing guests with easy access to local attractions. Overall, Hotel Nord Otaru is considered a great value for families seeking a pleasant and accommodating stay near the canal.
4 Star
Hotel Nord Otaru offers a unique blend of modern and old-world architecture, creating an artistic ambiance that many guests appreciate. Its location next to the canal is a significant advantage, providing picturesque views and easy access to nearby attractions. The hotel's interior has a luxurious feel, complemented by good customer service, which evokes a sense of five-star hospitality upon entering. While the amenities are minimal, they appear to be intentionally designed with eco-friendliness in mind, allowing guests to enjoy a comfortable stay without excess. The hotel carries an antique charm, offering a warm and welcoming atmosphere that resonates with those looking for a distinct experience. Although some elements might be improved to fully align with expectations of a four-star hotel, the overall experience meets the standards of a mid-range hotel. For visitors to Otaru, staying at Hotel Nord offers a pleasant and memorable experience worth repeating.
Romantic
Hotel Nord Otaru offers a romantic getaway with breathtaking vistas and a serene ambiance. Guests often praise the amazing and picturesque views from their rooms, especially overlooking the charming canal. The nighttime view is particularly captivating, with the illuminated Otaru Canal providing a delightful sight directly from the window. Fine dining at the sky bar is highlighted as a memorable experience, complemented by the unique atmosphere that only Hokkaido can offer. The hotel's atmosphere, both in the rooms and throughout the building, adds to the peaceful and romantic setting. While there was some inconvenience with the elevator under construction, it didn't overshadow the special experiences shared. Personalized touches, like preordering a LeTAO cake to surprise loved ones, enhance the intimate and customized experience. Overall, Hotel Nord Otaru is depicted as a destination for enjoying special and romantic times.
No, Hotel Nord Otaru doesn't have any pool.
No, a spa isn't available at Hotel Nord Otaru.
No, Hotel Nord Otaru doesn't allow dogs.
Yes, parking facilities are available at Hotel Nord Otaru.