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Summary of reviewsPalm Court Motel in Otorohanga is highly regarded for its strategic location, providing guests with convenient access to local amenities and nearby attractions such as the Waitomo caves and Kiwi House. Visitors appreciate the ability to explore the area on foot, while still enjoying the tranquil ambiance of the motel situated on the main street.
Guests consistently praise the cleanliness and spaciousness of the rooms, which are described as warm, tidy, and well-equipped with modern furnishings. The motel caters comfortably to families and groups, with ample room sizes often exceeding expectations. Essential amenities like cooking utensils, ironing boards, and dining furniture are readily available, adding to the comfort of a stay.
The staff at Palm Court Motel contribute significantly to the positive guest experience, with the manager and team noted for their exceptional friendliness and helpfulness. Their insights into local dining options and attractions further enhance the stay. Despite occasional mentions of less friendly interactions, the overwhelming sentiment is one of satisfaction with the hospitality offered.
Parking at the motel is convenient, with easy access and ample spaces directly at the door of the units, which many guests find hassle-free. While parking can become limited during peak times, the proximity to town offers an advantage for exploring the area without concerns about vehicle accommodations.
The beds receive mixed reviews, with numerous guests appreciating their comfort, noting the softness and spaciousness. However, some guests have mentioned issues with sagging mattresses, suggesting a need for updates. Overall, the beds are generally seen as comfortable, particularly for those who prefer a softer mattress style.
In summary, Palm Court Motel is admired for its ideal location, immaculate rooms, attentive staff, and practical amenities, making it a noteworthy choice for travelers seeking a restful and convenient stay in Otorohanga. Show more
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Motel with Parking
Accessible Motel
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: down stair units
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?No
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: disabled rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: disabled rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Motel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other distancing
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. up stairs stair wells
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations monitored
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? No
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? all of the above
Has the hotel closed during the pandemic? No
Additional Information: we are a small 12 unit Motel
6 units up stairs 6 down.
units are striped checked and aired before the cleaning staff arrive.
King StudioThis spacious, refurbished studio offers a kitchenette, a flat-screen TV, air conditioning and a private bathroom with a shower.
Please note that there is no capacity for additional guests.
Double or Twin StudioThis spacious, refurbished studio offers a kitchenette, a flat-screen TV, air conditioning and a private bathroom with a shower.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
One-Bedroom ApartmentThis air-conditioned apartment features a fully equipped kitchen and a lounge area offering a flat-screen TV.
Two-Bedroom Apartment with Spa BathThis spacious, air-conditioned apartment features a spa bath in the bathroom, a fully equipped kitchen and a lounge area offering a sofa and a flat-screen TV. There is also an outdoor courtyard.
Guest Reviews
8.5
Very Good
Location
Palm Court Motel in Otorohanga boasts an ideal location, making it a convenient choice for travelers exploring New Zealand's North Island. Guests consistently praise the motel's proximity to a variety of amenities, including supermarkets, restaurants, cafes, and shops, all within easy walking distance. This central position allows visitors to leave their cars parked and enjoy a leisurely stroll to local eateries or the town center. The motel is strategically placed on the main street, yet maintains a quiet ambiance for a restful stay. It serves as a practical base for visiting nearby attractions, such as the Waitomo caves and Kiwi House, being only a short drive away from these tourist sites.
The rooms are described as clean, spacious, and comfortable, ensuring a pleasant stay. The staff is noted for their friendliness and helpful nature, offering valuable tips to enhance the travel experience. Visitors appreciate the practical facilities provided, including easy parking right in front of their units. The combination of a great location, excellent service, and comfortable accommodations at Palm Court Motel makes it a noteworthy option for those traveling through Otorohanga.
Rooms
Located in a convenient setting, Palm Court Motel offers a delightful experience for families and groups looking for spacious accommodations. Guests frequently rave about the ample room sizes, noting how the spaces exceeded their expectations with more beds and room than anticipated. The rooms are consistently described as incredibly clean, warm, tidy, and fresh, providing a welcoming atmosphere for travelers. Guests also appreciate the modern furnishings and well-equipped units that come with essentials like cooking utensils, ironing boards, and dining furniture, catering comfortably to families, including those with up to six members.
The motel’s suites stand out for their impressive size, featuring huge beds and even spa baths, offering extra comfort and relaxation to visitors. A large portion of the praise includes the helpful and friendly staff, who provide excellent service and insightful recommendations on dining options nearby, enhancing the overall guest experience. Whether one is traveling as a couple or with family, the combination of spacious, immaculate rooms and attentive service at Palm Court Motel promises a comfortable and satisfying stay.
Beds
Palm Court Motel reveals a mixed bag when it comes to the comfort of its beds. On the positive side, numerous guests have praised the beds as being comfortable, with some even remarking on their softness and spaciousness. The clean rooms and friendly staff further enhance the overall stay experience, contributing to guest satisfaction. However, not all feedback is glowing, as some guests have pointed out issues with bed comfort, highlighting sagging mattresses and a need for updates. Despite this, the beds generally come across as a comfortable aspect of a stay, as long as personal preferences align with the softer mattress style offered by the motel.
Cleanliness
Nestled in a tranquil area and conveniently located close to the Waitomo Caves, Palm Court Motel impresses guests with its outstanding dedication to cleanliness and comfort. Visitors consistently praise the motel's immaculate and well-kept rooms, frequently pointing out that their accommodations were possibly the cleanest they have encountered. The spacious and tidy rooms provide a comfortable stay, complete with all necessary amenities like a dining area and a cozy bed.
Beyond the spotless interiors, the property is well-maintained throughout, offering a pleasant and inviting atmosphere. The dated appearance of the facility is noted, but guests regard it as a fair trade-off for the excellent value and service provided. The friendly and helpful staff, including a particularly kind owner, contribute significantly to the welcoming environment. The overall experience at Palm Court Motel is lauded as perfect, with many guests highlighting the cleanliness, comfort, and hospitality as key highlights of their stay.
Staff
At Palm Court Motel, guests frequently commend the staff for their exceptional friendliness and helpfulness. The manager, Jeff, along with the rest of the team, is consistently highlighted for making visitors feel genuinely welcomed and at home. The owner and his team often go above and beyond to meet the needs of their guests, offering valuable insights into local attractions and dining options, contributing to an enjoyable stay. Visitors appreciate the warm reception they receive upon arrival and the attentive service throughout their visit. Despite a rare mention of the staff being less friendly at times, the overwhelming sentiment is one of satisfaction with the hospitality offered. Clean, comfortable rooms and the courteous manner in which requests are handled ensure that many guests look forward to returning to this inviting establishment. Overall, the staff at Palm Court Motel play a crucial role in creating a pleasant and memorable experience for visitors.
Parking
Palm Court Motel offers convenient parking options that have generally been well-received by guests. Many reviewers appreciated the ease of access and the availability of spaces directly at the door of their units, ensuring a hassle-free experience upon arrival. The motel provides complimentary parking, a welcomed amenity for travelers. While parking is generally adequate and ample, it may become slightly limited during peak occupancy. The proximity to town is another advantage, allowing guests to explore nearby attractions easily without worrying about vehicle accommodation. Overall, the parking situation enhances the comfort and convenience of a stay at Palm Court Motel.
No, Palm Court Motel doesn't have any pool.
No, a spa isn't available at Palm Court Motel.
No, Palm Court Motel doesn't allow dogs.
Yes, parking facilities are available at Palm Court Motel.