Ottawa, 222 Hearst Way45.315276,-75.893123(Show on Map)
7.7
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Comfort Inn West consistently earns the appreciation of guests for a multitude of reasons, primarily focusing on its prime location, inviting environment and attentive service. Its advantageous position near the Canadian Tire Centre makes it an excellent choice for hockey enthusiasts, while proximity to shopping centers, restaurants and easy highway access enhances convenience for a wide range of visitors. Nestled in a quiet neighborhood, the hotel provides ample space for walking pets, contributing to its appeal among pet owners.
The hotel's breakfast earns high marks, often described as good to excellent with guests appreciating the variety and quality of the food, despite occasional mentions of it being basic. The attentive kitchen staff ensure the breakfast area is well-stocked even during busy periods, leaving most visitors satisfied.
Guests find the rooms spacious, clean and comfortable, featuring modern amenities like good-sized TVs and updated furniture. The pet-friendly policy and thoughtful design, including the absence of carpets, are particularly praised. While there are minor critiques about the size of some rooms and the breakfast area's capacity, the general sentiment remains positive, highlighting the comfort and cleanliness of the accommodations.
Cleanliness is a standout feature at Comfort Inn West with guests frequently commending the spotless rooms and well-maintained facilities that contribute to a peaceful stay. The hotel's overall tidiness, coupled with a welcoming staff, enhances the pleasant ambiance.
The staff at Comfort Inn West receive high praise for their friendliness and readiness to assist. Their helpful nature, particularly at the front desk, significantly enhances the guest experience, creating a welcoming atmosphere throughout the hotel.
Parking at the hotel is convenient and ample, accommodating even larger vehicles, which adds to the property's practicality. However, the $25 per night pet fee is noted by some guests as relatively high.
The beds are generally well-regarded for their comfort with many guests enjoying restful sleep during their stay. Although there are mentions of some needing replacement or being too firm, the overall feedback remains positive regarding bed comfort.
Lastly, the hotel is noted for being dog-friendly, facilitating a hassle-free stay for pet owners with amenities such as ground floor rooms and surrounding open spaces for pet activities.
In summary, Comfort Inn West stands out for its excellent location, cleanliness and welcoming staff, making it a comfortable and convenient choice for various travelers, especially those attending nearby events or traveling with pets.
Categories
Dog Friendly
This hotel welcomes pets.
Parking
Sustainability Journey
Family
Business
Accessible
3 Star
Room Types
2 Double Beds, Non Smoking, 2nd FloorThis 2nd floor room features a refrigerator, microwave, wireless internet and a 32-inch LCD TV.
2 Queen Beds, Non-Smoking, Ground floor/Pet FriendlyOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.
2 Queen Beds, Non-Smoking, 2nd floorProviding free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
1 King Bed, Non-Smoking, Ground floor/Pet FriendlyFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features air conditioning, a tea and coffee maker, a sofa, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
1 King Bed, Non-Smoking, 2nd floorOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, a tea and coffee maker, a sofa and heating. The unit offers 1 bed.
1 King Bed, Non-Smoking, 2nd floorProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
1 King Bed, Non-Smoking, Ground floor/Pet FriendlyProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
7.7
Good
Review Summaries
Location
Comfort Inn West enjoys an advantageous location that guests repeatedly highlight in their reviews. The hotel is ideally situated near the Canadian Tire Centre, making it an excellent choice for hockey enthusiasts attending games in Kanata. Visitors appreciate its close proximity to various amenities, including shopping centers and restaurants, adding to the convenience of their stay. The property is also easily accessible from the highway, enhancing its appeal for travelers.
Guests mention that the hotel is situated in a quiet neighborhood, providing ample space for walking pets. The overall cleanliness and comfort of the rooms receive positive feedback, along with the helpfulness of the staff. Despite occasional comments on space and staffing issues during peak times, the location remains a strong incentive for choosing Comfort Inn West, as it offers easy access to venues and essential services.
Breakfast
The breakfast at Comfort Inn West receives predominantly positive feedback from guests. Many found it to be "good," "nice," and "very good," with several noting that it was "excellent" and "really good." Guests appreciated the friendly and helpful staff, particularly the attentive lady in the kitchen. The selection was typically described as good and always replenished quickly, even with crowds present. Some noted that the breakfast was simple and basic with a few guests expressing disappointment over the minimal options and lack of fresh items. While the breakfast room was often crowded and described as small, the quality of the food itself was generally praised with one guest even calling it the best included breakfast among eleven hotels visited. Overall, the offering appeared to satisfy most guests with its variety and consistent quality.
Rooms
Comfort Inn West offers a range of room options that guests have generally found comfortable and well-maintained. Reviewers consistently mentioned the cleanliness of the rooms, which are spacious and modern, featuring updated furniture and good-sized TVs. Many appreciated the pet-friendly policy and the practical design of having no carpets. The beds received numerous compliments for their comfort, which contributed to a restful stay.
The hotel's location is frequently highlighted as a strong point, being conveniently positioned near venues and highways, which was particularly beneficial for guests with mobility issues or those attending nearby events. Additionally, the property itself is described as tidy and welcoming, thanks in part to the friendly staff.
There were some minor complaints about room sizes with a few guests noting that the space felt cramped, especially when accommodating larger pets. Some breakfast areas were also mentioned as being confined without an available outdoor seating option.
Overall, Comfort Inn West emerges as a clean, convenient and comfortable choice for travelers, accommodating a wide range of needs with well-maintained rooms and attentive service.
Beds
The beds at Comfort Inn West receive varied feedback from guests with many highlighting their overall comfort. Numerous guests found the beds to be comfortable and even very comfortable with particular praise for the king-sized beds. Guests appreciated the size and comfort of the beds, describing them as great and quite comfortable. However, there are mentions of some issues, such as squeaky coils in the mattresses and a need for certain mattresses to be replaced. Some found the beds too soft or a bit firm and a few noted that the beds were possibly not ideal for posture. While these issues were noted, the predominant sentiment remains that guests enjoyed a good night's sleep on the comfortable beds.
Cleanliness
Comfort Inn West consistently receives positive feedback regarding its cleanliness. Many reviewers highlight the hotel's clean and comfortable rooms, which are well maintained and tidy. Guests appreciate the hotel's cleanliness, noting that it is well taken care of and emits a pleasant smell. The general sentiment is that the hotel, including its suites and common areas, is very clean and peaceful.
Visitors also commend the staff for being welcoming and friendly, adding to the overall positive experience. The location is praised as well, cited as clean, well-situated and convenient for guests. Despite minor complaints such as dirty windows, yellowed sheets and some construction smells, the overwhelmingly positive remarks about the cleanliness and comfort of the rooms stand out. The well-maintained facilities ensure a restful stay and many guests mention sleeping well as a significant highlight of their visits.
Staff
The staff at Comfort Inn West have garnered overall positive reviews from guests, frequently described as friendly, helpful and accommodating. Many guests noted that the staff went above and beyond to assist and make visitors feel welcomed with particular commendation for their pleasant interactions and readiness to help. The front desk personnel were highlighted multiple times for their helpfulness and accommodating nature, enhancing the check-in experience for many travelers. The cleanliness of both the hotel and the staff's demeanor also contributed to the welcoming atmosphere. Despite a few instances of disorganization and isolated reports of rudeness, the general consensus paints a picture of a dedicated team committed to ensuring a pleasant stay for their guests.
Parking
Comfort Inn West offers free and convenient on-site parking, contributing to its overall value and ideal location. Guests generally find the parking to be ample and accessible, even with larger vehicles like trucks and trailers, though some found maneuvering more challenging. Certain reviews highlighted the convenience of parking right in front of rooms, despite some critiques regarding the location of parking at the back. Additionally, the hotel charges a nightly pet fee of $25 per pet, which some guests considered slightly high.
Dog Friendly
Comfort Inn West receives positive feedback for its pet-friendly policies and facilities, making it an excellent choice for travelers with dogs. Guests appreciate the hotel's location in a quiet neighborhood with ample space for walking their pets. The convenience of having ground floor rooms is highlighted, contributing to a smooth and enjoyable stay for dog owners. Furthermore, the hotel maintains a high standard of cleanliness. Staff are noted for their accommodating nature, ensuring that guests feel comfortable leaving their pets in the room when needed. Overall, despite a minor inconvenience with patio door access, the hotel successfully meets the needs of pet-owning travelers.
FAQ
No, Comfort Inn West doesn't have any pool.
No, a spa isn't available at Comfort Inn West.
Yes, Comfort Inn West welcomes dogs.
Yes, parking facilities are available at Comfort Inn West.
