Sheraton Ottawa Hotel
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Summary of reviewsThe Sheraton Ottawa Hotel offers a well-rounded stay with numerous strengths, particularly praised for its *exceptional location* in downtown Ottawa. Guests find it ideally placed for exploring major attractions such as Parliament Hill and Byward Market, enjoying the ease of access to key landmarks, restaurants and pubs. The area is described as safe and lively, further enhancing its appeal for both business and leisure travelers.
**Rooms** at the hotel stand out for their spaciousness and level of comfort. They are consistently clean and well-maintained with many visitors noting the tidy appearance, cozy beds and quiet environment. Although some guests suggest the decor and furnishings could benefit from updates, the overall comfort meets the high expectations associated with the Sheraton brand.
The **cleanliness** of the property is a recurring highlight. Guests often describe the rooms and common areas as spotless and well-organized. The housekeeping staff maintains the hotel's impeccable standards, contributing to a consistently positive impression of the hotel's hygiene and maintenance.
The **staff** receive extensive praise for their friendliness, professionalism and helpfulness. Described as courteous and attentive, the team goes above and beyond to enhance the guest experience, making travelers feel valued and well-cared for. This level of service significantly contributes to the hotel’s positive reputation.
While the **breakfast** offerings have received mixed reviews, many guests commend the variety and taste of the morning meals with specific mentions of delicious items like banana bread. Nonetheless, some concerns are raised about the cost, quality and occasional unavailability of breakfast, sometimes linked to COVID-19 restrictions.
**Dinner** experiences seem inconsistent with some guests pleased with the quality when available, but many noting the restaurant's closure during their stay due to renovations or health precautions, leading to inconvenience.
The **gym** is well-regarded, equipped adequately to satisfy various workout needs. However, feedback about the **pool** reflects some dissatisfaction due to frequent closures, sometimes for long-term maintenance.
**Parking** services receive mixed comments. While the valet service is appreciated, the cost and occasional complications deter some guests. Clearer communication and more transparent parking options could improve guest satisfaction.
For **family travelers**, the hotel excels in providing a safe and accommodating environment. The excellent service, spacious rooms and convenient, easy-access location make it a suitable choice for families.
Finally, the beds are frequently highlighted for their exceptional comfort, contributing to restful stays, although there are occasional notes about preferences for firmness or softness.
Overall, Sheraton Ottawa Hotel meets the expectations of a four-star establishment with its robust facilities, committed staff and prime location. Despite minor areas for improvement, it maintains a strong reputation as a commendable choice for visitors to Ottawa.
Categories
**Rooms** at the hotel stand out for their spaciousness and level of comfort. They are consistently clean and well-maintained with many visitors noting the tidy appearance, cozy beds and quiet environment. Although some guests suggest the decor and furnishings could benefit from updates, the overall comfort meets the high expectations associated with the Sheraton brand.
The **cleanliness** of the property is a recurring highlight. Guests often describe the rooms and common areas as spotless and well-organized. The housekeeping staff maintains the hotel's impeccable standards, contributing to a consistently positive impression of the hotel's hygiene and maintenance.
The **staff** receive extensive praise for their friendliness, professionalism and helpfulness. Described as courteous and attentive, the team goes above and beyond to enhance the guest experience, making travelers feel valued and well-cared for. This level of service significantly contributes to the hotel’s positive reputation.
While the **breakfast** offerings have received mixed reviews, many guests commend the variety and taste of the morning meals with specific mentions of delicious items like banana bread. Nonetheless, some concerns are raised about the cost, quality and occasional unavailability of breakfast, sometimes linked to COVID-19 restrictions.
**Dinner** experiences seem inconsistent with some guests pleased with the quality when available, but many noting the restaurant's closure during their stay due to renovations or health precautions, leading to inconvenience.
The **gym** is well-regarded, equipped adequately to satisfy various workout needs. However, feedback about the **pool** reflects some dissatisfaction due to frequent closures, sometimes for long-term maintenance.
**Parking** services receive mixed comments. While the valet service is appreciated, the cost and occasional complications deter some guests. Clearer communication and more transparent parking options could improve guest satisfaction.
For **family travelers**, the hotel excels in providing a safe and accommodating environment. The excellent service, spacious rooms and convenient, easy-access location make it a suitable choice for families.
Finally, the beds are frequently highlighted for their exceptional comfort, contributing to restful stays, although there are occasional notes about preferences for firmness or softness.
Overall, Sheraton Ottawa Hotel meets the expectations of a four-star establishment with its robust facilities, committed staff and prime location. Despite minor areas for improvement, it maintains a strong reputation as a commendable choice for visitors to Ottawa.
Hotel Taking Steps Towards Sustainability
The Sheraton Ottawa Hotel is an eco-certified property that participates in the Green Key Global program. This program assesses the hotel's impact on the environment, community, cultural heritage, and the local economy.
Dog Friendly Hotel
Two pets of any size are welcome for no additional fee. Both dogs and crated cats are allowed, and well-behaved pets may be left unattended in rooms. Beds, bowls, and cleanup bags are available. There is a park five minutes away from the property and a dog park ten minutes away.
Romantic Hotel
Its central location and comfortable rooms offer convenience and relaxation. The hotel's amenities and services cater to a pleasant stay. Its proximity to Ottawa's attractions makes it ideal for exploring the city together.
Hotel near Nightlife Spots
Located in the heart of downtown, the Sheraton is near many of Ottawa's nightlife hotspots. The hotel provides a comfortable and convenient stay with easy access to entertainment.
Hotel with Swimming Pool
This hotel features dynamic amenities and an indoor pool. It is located steps from Parliament Hill and minutes from the ByWard Market and Rideau Canal.
Pool Lap Lanes
Business Hotel
The Sheraton Ottawa Hotel is centrally located and offers business-friendly amenities. It provides meeting spaces and services suitable for corporate travelers.
Hotel with Parking
Valet parking is available on-site at this hotel.
Hotel with Gym
The Sheraton Ottawa Hotel offers a fitness center to accommodate guests' workout needs.
4-Star Hotel
This hotel offers comfortable accommodations and a range of amenities, including a fitness center and on-site dining options. Its central location provides easy access to Ottawa's attractions and business district.
Hotel with Pool Lap Lanes
The pool is great for swimming laps, providing a convenient way for guests to maintain their fitness routine while traveling.
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Sheraton Ottawa Hotel boasts an exceptional location in the heart of downtown Ottawa, making it an ideal base for visitors looking to explore the city. It's centrally placed near major attractions such as Parliament Hill and Byward Market, offering the convenience of easily walking to tourist sites, restaurants and pubs. The proximity to the city's limited O'Train and key landmarks ensures guests can explore almost everything on foot, enhancing the overall accessibility of this urban retreat. Guests frequently praised the location for being splendid, superb and unbeatable, citing it as a prime feature of their stay. The area around the hotel is described as safe and lively, featuring numerous cafes and eateries. With its well-maintained premises and helpful staff, the Sheraton Ottawa Hotel also provides comfortable and spacious rooms, ensuring a restful environment amid the bustling city center. Its geographic advantage combined with a welcoming atmosphere makes it a highly recommended option for both business and leisure travelers.
Sheraton Ottawa Hotel receives mixed feedback regarding its breakfast offerings. Many guests praise the breakfast, describing it as excellent with great variety, delicious and well-organized with fresh options always available. Highlights include the tasty banana bread and choices between a buffet and à la carte options. Friendly staff and a good selection of protein are appreciated.
However, several reviews highlighted areas for improvement. Some guests found the breakfast to be expensive with powdered eggs and a lack of variety in food choices, leading to mediocre quality. A few reviewers were disappointed by the use of plastic plates and the simplicity of the continental breakfast, which did not meet their expectations for a 4-star hotel. Others mentioned that breakfast was not included in the room price, which they found disappointing given the cost.
Compounding these issues, numerous guests noted that breakfast services were not available, likely due to COVID-19 restrictions, leaving some travelers without the option to dine in the morning. Additionally, some had negative experiences with the breakfast service, mentioning delayed orders and incorrect deliveries.
In summary, while Sheraton Ottawa Hotel's breakfast often receives positive feedback for its taste and variety, there are also significant concerns regarding value, service quality and availability that prospective guests might want to consider.
The dinner experience at Sheraton Ottawa Hotel has received a mixture of feedback from guests. Some praised the quality of the dinner, describing it as very good and expressing satisfaction with the nice restaurant setup. However, the dining options seem to have been significantly affected with many guests noting that the restaurant was closed during their stay, often due to renovations or COVID-19 precautions. This led to considerable inconvenience for several visitors, especially since there was a lack of information available about alternative dining options. Additionally, no room service or on-site food and beverage options were provided at times, further limiting meal choices for guests.
Staying at the Sheraton Ottawa Hotel delivers a consistently spacious and comfortable room experience with a high standard of cleanliness. Guests appreciated the large and well-equipped rooms that provided ample space, making it suitable for families. Commonly noted were the comfortable beds and the quietness of the rooms, contributing to a restful stay. Many visitors highlighted the tidiness and neat appearance of the rooms. Housekeeping was frequently complimented for maintaining the rooms in good order.
However, several guests remarked that while the rooms were cozy and spacious, they could benefit from some modern updates. Issues such as outdated furniture, old wallpaper and dated bathrooms were occasionally mentioned. Some rooms were also noted to have poor ventilation and temperature control problems. Despite these drawbacks, the rooms met the expectations for a Sheraton in terms of basic comfort and amenities.
In summary, the Sheraton Ottawa Hotel offers a reliably pleasant stay with its spacious and comfortable rooms, although some updates to the decor and facilities could enhance the overall experience.
The Sheraton Ottawa Hotel receives generally positive reviews regarding its beds with the majority of guests highlighting their comfort. Many visitors describe the beds as incredibly comfortable, cozy and spacious, contributing greatly to a restful stay. The bedding is often noted for being fantastic and warm, although there are isolated mentions of it not fitting well.
Several reviews suggest that the hotel offers some of the most comfortable beds experienced by guests with recommendations for the King size options due to their comfort and space. Brand new mattresses have also been appreciated.
However, opinions vary with a few comments on the beds being too soft or, in fewer cases, too firm. Some criticized the beds for being narrow or small and there were instances where the double bed placement next to the window was inconvenient. Despite these varied opinions, the overall consensus emphasizes a comfortable sleeping experience.
The Sheraton Ottawa Hotel has consistently impressed guests with its impeccable cleanliness. The rooms are frequently described as clean, tidy and well-maintained, contributing to a comfortable stay. Many reviewers highlight the property as spotless and super clean with some noting it as cleaner than expected for its age. The hotel is praised not only for clean rooms but also for a clean and well-organized environment throughout. The housekeeping service is efficient and thorough, ensuring that rooms are cleaned daily and maintained to a high standard. Additionally, linens and bathrooms are consistently clean, adding to the overall positive impression. The hotel's surroundings are also kept immaculate, providing a clean and inviting environment for guests. Despite an occasional mention of maintenance issues, the general consensus remains that the Sheraton Ottawa Hotel prioritizes cleanliness, creating a pleasant and hygienic experience for its visitors.
The Sheraton Ottawa Hotel has received numerous commendations for its exceptional staff. Guests consistently highlight the friendliness, helpfulness and professionalism of the hotel's employees. Descriptions such as courteous, attentive, supportive and well-mannered are frequently used to describe interactions with staff members. The reception staff, valets and housekeeping are all noted for their excellent service and warm hospitality.
Visitors particularly appreciate the high level of service and personal attention offered with many emphasizing the staff's willingness to go above and beyond expectations. Specific mentions include the welcoming demeanor, efficient handling of requests and knowledgeable assistance regarding local recommendations.
Even when faced with minor lapses in service, such as issues with restaurant recommendations or isolated instances of staff not smiling, the overall sentiment towards the staff remains highly positive. The general consensus among guests is that the personnel at Sheraton Ottawa Hotel significantly enhance the overall experience, making guests feel valued and well-cared for.
The Sheraton Ottawa Hotel boasts a highly regarded fitness center, consistently praised for its well-equipped facilities. Guests have frequently mentioned the gym's comprehensive array of equipment, highlighting its suitability for various types of workouts. Whether referred to as a fitness room or a gym, the sentiment remains positive, affirming that fitness enthusiasts will find the amenities more than satisfactory during their stay.
The Sheraton Ottawa Hotel features a pool that guests generally enjoy when it is open, describing it as clean and refreshing. However, there have been numerous instances where the pool has been closed, sometimes due to renovations, repairs or long-term maintenance. This has led to disappointment for several guests, especially those who specifically chose the hotel for its pool amenities. While the pool can be an attractive feature, potential guests should confirm its availability before making a reservation to avoid any inconvenience.
Sheraton Ottawa Hotel offers parking options that have received mixed feedback from its guests. On the positive side, the availability of valet parking has been appreciated and the service is often described as well-organized and useful. Some guests have found the parking area to be good and well-maintained.
However, many guests have noted that parking comes at an additional cost, which has been described as expensive and sometimes higher than expected. The on-site parking situation has been reported as complicated and sometimes frustrating with construction and renovations adding to the inconvenience. Several guests have had difficulty finding a parking spot and there were a few mentions of poor or slow valet service. Better communication about parking options and clearer signage for parking entrances could enhance the overall experience for guests.
Despite these challenges, staff assistance with parking, including taking care of parking tickets and valet services, has provided some relief for guests. Overall, while parking is available and often organized, guests have indicated that improvements and more transparent communication regarding parking options and fees would be beneficial.
The Sheraton Ottawa Hotel earns praise for its family-friendly atmosphere and exceptional service for those traveling with children. Visitors highlight how the hotel accommodates families, making it perfect for guests with little ones. Parents appreciate the convenience of the location, which allows easy walking to areas of interest, making it particularly suitable for out-of-town guests. Safety is a standout feature and the surroundings are described as conducive to worry-free family activities. The staff's willingness to provide extra services, such as cribs for infants, garners positive notes. Families who have stayed at the hotel report enjoyable experiences and a quiet environment, conducive to a restful stay. Despite minor drawbacks like the lack of an elevator in the garage, the hotel consistently receives favorable feedback for its commitment to making family stays comfortable and pleasant.
Sheraton Ottawa Hotel consistently meets the expectations associated with a four-star rating. Guests frequently compare its standards favorably to other four-star establishments. Overall, the hotel's facilities and services align well with the quality one would anticipate from a hotel of its caliber.
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Location
Breakfast
However, several reviews highlighted areas for improvement. Some guests found the breakfast to be expensive with powdered eggs and a lack of variety in food choices, leading to mediocre quality. A few reviewers were disappointed by the use of plastic plates and the simplicity of the continental breakfast, which did not meet their expectations for a 4-star hotel. Others mentioned that breakfast was not included in the room price, which they found disappointing given the cost.
Compounding these issues, numerous guests noted that breakfast services were not available, likely due to COVID-19 restrictions, leaving some travelers without the option to dine in the morning. Additionally, some had negative experiences with the breakfast service, mentioning delayed orders and incorrect deliveries.
In summary, while Sheraton Ottawa Hotel's breakfast often receives positive feedback for its taste and variety, there are also significant concerns regarding value, service quality and availability that prospective guests might want to consider.
Dinner
Rooms
However, several guests remarked that while the rooms were cozy and spacious, they could benefit from some modern updates. Issues such as outdated furniture, old wallpaper and dated bathrooms were occasionally mentioned. Some rooms were also noted to have poor ventilation and temperature control problems. Despite these drawbacks, the rooms met the expectations for a Sheraton in terms of basic comfort and amenities.
In summary, the Sheraton Ottawa Hotel offers a reliably pleasant stay with its spacious and comfortable rooms, although some updates to the decor and facilities could enhance the overall experience.
Beds
Several reviews suggest that the hotel offers some of the most comfortable beds experienced by guests with recommendations for the King size options due to their comfort and space. Brand new mattresses have also been appreciated.
However, opinions vary with a few comments on the beds being too soft or, in fewer cases, too firm. Some criticized the beds for being narrow or small and there were instances where the double bed placement next to the window was inconvenient. Despite these varied opinions, the overall consensus emphasizes a comfortable sleeping experience.
Cleanliness
Staff
Visitors particularly appreciate the high level of service and personal attention offered with many emphasizing the staff's willingness to go above and beyond expectations. Specific mentions include the welcoming demeanor, efficient handling of requests and knowledgeable assistance regarding local recommendations.
Even when faced with minor lapses in service, such as issues with restaurant recommendations or isolated instances of staff not smiling, the overall sentiment towards the staff remains highly positive. The general consensus among guests is that the personnel at Sheraton Ottawa Hotel significantly enhance the overall experience, making guests feel valued and well-cared for.
Gym
Pool
Parking
However, many guests have noted that parking comes at an additional cost, which has been described as expensive and sometimes higher than expected. The on-site parking situation has been reported as complicated and sometimes frustrating with construction and renovations adding to the inconvenience. Several guests have had difficulty finding a parking spot and there were a few mentions of poor or slow valet service. Better communication about parking options and clearer signage for parking entrances could enhance the overall experience for guests.
Despite these challenges, staff assistance with parking, including taking care of parking tickets and valet services, has provided some relief for guests. Overall, while parking is available and often organized, guests have indicated that improvements and more transparent communication regarding parking options and fees would be beneficial.
Family
4 Star
Yes, Sheraton Ottawa Hotel has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.
No, a spa isn't available at Sheraton Ottawa Hotel.
Yes, Sheraton Ottawa Hotel welcomes dogs.
Yes, parking facilities are available at Sheraton Ottawa Hotel.
Yes, Sheraton Ottawa Hotel has a gym.
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