IMI Hotel & Spa
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Summary of reviewsIMI Hotel & Spa in Ourense, Spain, is a hotel that enjoys considerable praise from guests. Its prime location places it right in the heart of the city, providing convenient access to historic and commercial centers, major landmarks and a variety of dining and shopping options. Despite its central position, the hotel is located on a quiet street, offering a peaceful retreat after a day of sightseeing.
The breakfast at IMI Hotel & Spa is mostly positively reviewed for its diversity and completeness. The buffet features a range of options with attention to dietary needs like gluten-free choices. However, some guests noted the absence of hot food and the room's ambiance as areas for improvement.
The rooms are highlighted for their modern, comfortable aesthetics and spaciousness. Guests appreciate the cleanliness and thoughtful amenities like tea and coffee-making supplies. Minor drawbacks include limited storage space and occasional street noise, but overall, the rooms contribute to a pleasant stay.
Cleanliness is a standout feature with guests often describing the hotel's facilities as spotless and well-maintained. The hotel's fresh and contemporary appearance adds to the positive impression.
The staff at IMI Hotel & Spa are frequently praised for their friendliness and professionalism. Guests mention specific individuals who left a positive impact, underscoring the warm and welcoming service that enhances the overall experience.
The Wi-Fi receives mixed feedback. While many guests find it strong and stable, others report issues with connectivity in certain areas of the hotel, suggesting room for improvement in this regard.
The spa is well-regarded for its quality and cleanliness, despite its small size and additional access fee. The intimate atmosphere and well-maintained facilities make it a recommended feature for guests seeking relaxation.
Parking is another mixed experience with guests noting the availability of nearby options but occasionally finding them expensive or inconvenient. Public parking is available, but fees and the necessity for prior arrangements can be a hindrance.
IMI Hotel & Spa is noted to be family-friendly, offering spacious accommodations and amenities that cater to families traveling with children.
The beds receive mainly positive feedback, being described as comfortable and spacious, though some guests found the pillows too hard or were not fond of smaller beds pushed together.
Some guests feel the hotel falls short of the four-star classification, particularly criticizing the breakfast and some room details. However, the luxurious service and spa experiences are appreciated and the pricing is considered affordable for the level of comfort and amenities provided.
IMI Hotel & Spa is also recognized for offering a romantic atmosphere, making it ideal for couples. The combination of charming hotel design and attentive staff helps enhance the romantic experience for guests.
Overall, IMI Hotel & Spa excels in location, cleanliness and staff service with some areas noted for improvement to fully meet the four-star expectations.
Categories
The breakfast at IMI Hotel & Spa is mostly positively reviewed for its diversity and completeness. The buffet features a range of options with attention to dietary needs like gluten-free choices. However, some guests noted the absence of hot food and the room's ambiance as areas for improvement.
The rooms are highlighted for their modern, comfortable aesthetics and spaciousness. Guests appreciate the cleanliness and thoughtful amenities like tea and coffee-making supplies. Minor drawbacks include limited storage space and occasional street noise, but overall, the rooms contribute to a pleasant stay.
Cleanliness is a standout feature with guests often describing the hotel's facilities as spotless and well-maintained. The hotel's fresh and contemporary appearance adds to the positive impression.
The staff at IMI Hotel & Spa are frequently praised for their friendliness and professionalism. Guests mention specific individuals who left a positive impact, underscoring the warm and welcoming service that enhances the overall experience.
The Wi-Fi receives mixed feedback. While many guests find it strong and stable, others report issues with connectivity in certain areas of the hotel, suggesting room for improvement in this regard.
The spa is well-regarded for its quality and cleanliness, despite its small size and additional access fee. The intimate atmosphere and well-maintained facilities make it a recommended feature for guests seeking relaxation.
Parking is another mixed experience with guests noting the availability of nearby options but occasionally finding them expensive or inconvenient. Public parking is available, but fees and the necessity for prior arrangements can be a hindrance.
IMI Hotel & Spa is noted to be family-friendly, offering spacious accommodations and amenities that cater to families traveling with children.
The beds receive mainly positive feedback, being described as comfortable and spacious, though some guests found the pillows too hard or were not fond of smaller beds pushed together.
Some guests feel the hotel falls short of the four-star classification, particularly criticizing the breakfast and some room details. However, the luxurious service and spa experiences are appreciated and the pricing is considered affordable for the level of comfort and amenities provided.
IMI Hotel & Spa is also recognized for offering a romantic atmosphere, making it ideal for couples. The combination of charming hotel design and attentive staff helps enhance the romantic experience for guests.
Overall, IMI Hotel & Spa excels in location, cleanliness and staff service with some areas noted for improvement to fully meet the four-star expectations.
Hotel with Spa
This urban hotel boasts a full-service spa that includes a sauna, hot tub, and a circuit with various jets, water beds, a dry sauna, a Turkish bath, and sensation showers. It focuses on thermal getaways and relaxation.
Family Friendly Hotel
The IMI Hotel & Spa is known as one of the best family-friendly hotels in Ourense. It offers spa facilities that cater to both adults and children, ensuring a relaxing experience for the whole family.
Hotel with Parking
Located in the city center, this hotel offers paid public parking nearby with a 24-hour option. This provides a parking solution for guests despite its central location where street parking is limited.
Small Hotel
Located in the historic center, this hotel offers a blend of modern amenities and a relaxing spa experience. The excellent breakfast and impeccable rooms provide an intimate and comfortable stay.
4-Star Hotel
This hotel features a spa with saunas and comfortable rooms. It is located within walking distance of As Burgas Thermal Springs.
Romantic Hotel
Accessible Hotel
Guest Reviews
IMI Hotel & Spa enjoys praise for its fantastic location, which places it right in the heart of Ourense. Guests appreciate how it is perfectly situated for exploring both the historic and commercial centers of the city. The hotel is nestled conveniently between the river and the cathedral area, making it an ideal base for visiting major landmarks like the wine area, main square and San Lázaro park. Its central position means that everything, from the old town to the pedestrian center, restaurants and shopping areas, is within easy walking distance. Despite being centrally located, guests also highlight the tranquility of its quiet street, offering a peaceful retreat after a day of sightseeing. With easy access to parking and proximity to all main attractions, IMI Hotel & Spa stands out as an excellent choice for visitors looking to experience the best of Ourense.
IMI Hotel & Spa's breakfast offerings receive a range of feedback from guests, though many highlight several positive points. The breakfast buffet is noted for its diversity and variety with options such as pastries being particularly praised. Guests often find the breakfast tasty and complete with good choices available for celiacs as well. Many describe the breakfast as very good or excellent with several mentioning the completeness and the convenience of the buffet.
However, some reviews point out limitations and areas for improvement. The absence of eggs or fresh hot food is noticeable and some feel that the breakfast lacks healthy options. There's also mention of areas where the buffet could be more expansive, as well as critical notes on the freshness and cleanliness of some items. The breakfast room is sometimes described as small and dark, which might detract from the overall experience.
The cost of breakfast is a common critique with some guests feeling that the price does not match the offerings in terms of variety and quality. Despite these concerns, the breakfast still manages to leave a good impression on numerous guests and the diversity and completion of the buffet stand out as significant positives.
The rooms at IMI Hotel & Spa have received positive feedback for their modern and comfortable aesthetics. Guests frequently highlight the spaciousness, cleanliness and the beautiful decoration of the rooms, which often feature a minimalist and cozy design. Many rooms offer ample space with some described as very spacious and even luxurious. The recent refurbishment of the hotel is evident in the new, well-maintained facilities and the rooms often come equipped with thoughtful amenities like tea and coffee-making supplies. The beds are notably comfortable, contributing to the overall satisfaction with the room experience.
However, some reviews mention that certain rooms lack wardrobes or have small storage spaces, leading to an installation of hangers that occupy additional room space. A few rooms have small bathrooms and some guests experienced complications with terrace door mechanisms. Noise from the street or nearby machines was reported in isolated cases. Despite these minor drawbacks, the overall sentiment points towards an enjoyable stay with excellent room presentation and amenities.
The guest reviews for 'IMI Hotel & Spa' largely highlight the comfort and modernity of their beds. Many guests found the beds to be highly comfortable with some describing them as super comfortable and even fantastic. The mattresses are noted to look brand new, adding to the overall satisfaction. Guests also appreciated the size with several mentioning very large and spacious beds and one describing the bed as huge.
However, a few reviews mentioned discomfort regarding the pillows, which were described as extremely hard and uncomfortable. Some guests also noted that having two small beds pushed together was not ideal and sometimes resulted in a gap.
Overall, despite the minor issues with pillows and bed arrangements, the predominant feedback from guests points towards a positive experience with the beds at IMI Hotel & Spa, emphasizing their comfort and quality.
'IMI Hotel & Spa' has garnered overwhelmingly positive feedback regarding its cleanliness from numerous guests who have stayed there. Guests frequently highlight the hotel's fresh and modern style, complimenting the spotlessly clean facilities and rooms that are maintained to a high standard. Many reviews describe the cleanliness as impeccable and wonderful with rooms cleaned daily and the entire complex appearing pristine and well-kept.
The hotel’s recent and new appearance adds to the overall positive impression, as everything feels fresh and contemporary. The bathrooms, sleeping arrangements and overall hotel facilities have been consistently mentioned as very clean, comfortable and pleasant. Guests also appreciated the quiet ambiance paired with clean and tidy rooms.
Instances of cleanliness issues were rare and detailed with isolated mentions of ants and hairs. Nevertheless, such concerns were limited and the predominant sentiment reflected a very hygienic environment with exceptional standards of upkeep.
Overall, 'IMI Hotel & Spa' stands out for its excellent and unbeatable levels of cleanliness, making it a highly appealing choice for travelers who prioritize hygiene and a well-maintained atmosphere.
The staff at IMI Hotel & Spa consistently receive high praise for their friendliness, attentiveness and professionalism. Numerous reviews highlight the exceptional kindness shown by the reception staff with specific mention of individuals such as Jesús, Alex and Miss Eva, who have left a lasting positive impression on guests. Reviewers repeatedly note the excellent personal treatment and the warm, welcoming nature of the employees, describing them as amiable, helpful and efficient. The evening team and the manager are also commended for their dedication to guests' comfort and satisfaction. The quality service provided by the front desk and the attentive, personalized approach of all staff members contribute significantly to the overall experience at the hotel. In summary, the consistently exceptional service and the genuine friendliness of the staff at IMI Hotel & Spa are standout features that greatly enhance the guest experience.
The Wi-Fi experience at IMI Hotel & Spa presents mixed feedback. On a positive note, guests frequently highlight the strong and stable wifi, noting easy connectivity and complimentary access. Several visitors appreciated the fast wifi and the reliable internet available throughout the hotel. New facilities include all amenities, bolstered by the presence of free wifi, which some guests found excellent.
However, there are also notable criticisms. Some guests experienced weak internet network in certain areas, particularly in the rooms where the wifi either didn't work properly, was slow or stopped working at times. Issues such as the TV lacking wifi capabilities and wifi reaching the room poorly were also mentioned. While many praised the wifi, the contrasting experiences suggest that the hotel might need to address these inconsistent connectivity issues to enhance overall satisfaction.
The spa at IMI Hotel & Spa has been praised for its exceptional quality and cleanliness. Guests frequently describe it as relaxing, well-equipped, cozy and pleasant. Highlights include the spa's superb maintenance and the relatively recent facilities which ensure a modern experience. Visitors seeking a calm retreat find the spa's atmosphere desirable and intimate despite its smaller size. Some guests pointed out the spa's peacefulness and controlled capacity as added benefits.
However, several reviews mentioned that the spa is indeed small with a capacity suitable for only about 10 people at a time. The access fee of 13€ per person for 1 hour and 30 minutes has been a point of contention for some guests, who felt it should be included in the room price. Nonetheless, other visitors considered the service to be of good value, especially given its high quality and affordable separate hiring cost. The necessity to book the spa in advance is noted as well.
In summary, while the size and additional fees might be minor drawbacks for some, the overall experience is highly recommended by guests who appreciate the spa's tranquility, cleanliness and excellent facilities.
Parking at IMI Hotel & Spa appears to be a mixed experience for guests. While there are several options nearby, it often comes with additional fees and restrictions. Public parking is available on the street and in nearby garages, typically costing around €12 per day. Some guests noted that parking is relatively easy to find in the surrounding area with facilities located within walking distance, including a large garage just 20 meters away which offers excellent service. Additionally, there is attended parking and a guarded area close to the hotel. However, the hotel does not own these parking spaces, requiring prior arrangement and permission. It's important to note that parking is not included in the room price and can be somewhat expensive. Some guests also mentioned the lack of ample parking close to the hotel and the need for paid solutions, which can feel inadequate or inconvenient at times. Despite these mixed reviews, options do exist for those willing to pay a little extra for their convenience.
IMI Hotel & Spa is well suited for families with its family-friendly facilities and services. Guests emphasize the excellent and blissful environment for family stays, making it a recommended choice for those traveling with children. The hotel is praised for its spaciousness and comfort despite some reports of smaller rooms. The family-oriented service and overall family connection foster a warm and inviting atmosphere, encouraging families to return for future visits. With a relaxing spa available, the hotel provides a balanced mix of relaxation for adults and a friendly space for children.
IMI Hotel & Spa has received mixed reviews, especially when considering its four-star rating. Guests frequently mention that the amenities, room sizes and overall service do not meet the expectations of a four-star establishment. The breakfast offerings, in particular, are described as basic and not up to the standard expected with packaged pastries and non-natural juices cited as points of disappointment. Additionally, the hotel appears to fall short in terms of room quality and overall attentiveness to detail. Despite the presence of a thermal water spa, which could bolster its rating, many reviewers feel that the hotel does not live up to the four-star classification it promotes. Overall, while IMI Hotel & Spa offers some appealing features, it seems to have significant areas for improvement to better align with the expectations of a four-star experience.
IMI Hotel & Spa offers a luxurious stay with a range of high-end amenities and services. Guests appreciate the exquisite service and luxury treatment provided. The hotel is rated four stars, although some feel the room quality could be more in line with other hotels of the same rating. The spa receives praise for its luxurious experience and the design of the hotel enhances the overall feeling of luxury. Parking facilities are noted as being spacious and add to the convenience. Despite its luxury, the pricing is considered affordable by many guests.
The IMI Hotel & Spa in Ourense offers a beautifully romantic experience, perfect for couples seeking an elegant and restful night. The hotel's romantic setting and atmosphere make it an ideal choice for those looking to share special moments. The attentive staff is always on hand to help guests discover romantic spots around the town, further enhancing the overall romantic stay. The combination of the hotel's charm and the scenic surroundings create a beautifully romantic experience that comes highly recommended for visitors anytime.
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Location
Breakfast
However, some reviews point out limitations and areas for improvement. The absence of eggs or fresh hot food is noticeable and some feel that the breakfast lacks healthy options. There's also mention of areas where the buffet could be more expansive, as well as critical notes on the freshness and cleanliness of some items. The breakfast room is sometimes described as small and dark, which might detract from the overall experience.
The cost of breakfast is a common critique with some guests feeling that the price does not match the offerings in terms of variety and quality. Despite these concerns, the breakfast still manages to leave a good impression on numerous guests and the diversity and completion of the buffet stand out as significant positives.
Rooms
However, some reviews mention that certain rooms lack wardrobes or have small storage spaces, leading to an installation of hangers that occupy additional room space. A few rooms have small bathrooms and some guests experienced complications with terrace door mechanisms. Noise from the street or nearby machines was reported in isolated cases. Despite these minor drawbacks, the overall sentiment points towards an enjoyable stay with excellent room presentation and amenities.
Beds
However, a few reviews mentioned discomfort regarding the pillows, which were described as extremely hard and uncomfortable. Some guests also noted that having two small beds pushed together was not ideal and sometimes resulted in a gap.
Overall, despite the minor issues with pillows and bed arrangements, the predominant feedback from guests points towards a positive experience with the beds at IMI Hotel & Spa, emphasizing their comfort and quality.
Cleanliness
The hotel’s recent and new appearance adds to the overall positive impression, as everything feels fresh and contemporary. The bathrooms, sleeping arrangements and overall hotel facilities have been consistently mentioned as very clean, comfortable and pleasant. Guests also appreciated the quiet ambiance paired with clean and tidy rooms.
Instances of cleanliness issues were rare and detailed with isolated mentions of ants and hairs. Nevertheless, such concerns were limited and the predominant sentiment reflected a very hygienic environment with exceptional standards of upkeep.
Overall, 'IMI Hotel & Spa' stands out for its excellent and unbeatable levels of cleanliness, making it a highly appealing choice for travelers who prioritize hygiene and a well-maintained atmosphere.
Staff
Wi-Fi
However, there are also notable criticisms. Some guests experienced weak internet network in certain areas, particularly in the rooms where the wifi either didn't work properly, was slow or stopped working at times. Issues such as the TV lacking wifi capabilities and wifi reaching the room poorly were also mentioned. While many praised the wifi, the contrasting experiences suggest that the hotel might need to address these inconsistent connectivity issues to enhance overall satisfaction.
Spa
However, several reviews mentioned that the spa is indeed small with a capacity suitable for only about 10 people at a time. The access fee of 13€ per person for 1 hour and 30 minutes has been a point of contention for some guests, who felt it should be included in the room price. Nonetheless, other visitors considered the service to be of good value, especially given its high quality and affordable separate hiring cost. The necessity to book the spa in advance is noted as well.
In summary, while the size and additional fees might be minor drawbacks for some, the overall experience is highly recommended by guests who appreciate the spa's tranquility, cleanliness and excellent facilities.
Parking
Family
4 Star
Luxury
Romantic
No, IMI Hotel & Spa doesn't have any pool.
Yes, a spa is available at IMI Hotel & Spa.
No, IMI Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at IMI Hotel & Spa.
No, IMI Hotel & Spa doesn't have a gym.
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