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Summary of reviewsESDUMA HK HOTEL Pachuca is celebrated for its strategic central location, allowing easy exploration of Pachuca's core attractions. Guests frequently praise the proximity to diverse dining options, the Tuzobus service station, bus terminal, convention center and shopping plazas like Plaza Bella. Despite its bustling avenue setting, the hotel rooms remain commendably quiet, ensuring a restful stay. The location’s accessibility is a notable draw for both tourists and business travelers.
The breakfast service at ESDUMA HK HOTEL Pachuca is often described as a standout feature. Guests highlight the exceptional quality and variety with terms like "stunning" and "phenomenal" frequently used. The gourmet breakfast includes homemade bread, well-presented dishes and other abundant options, all served by attentive and friendly staff. This complimentary breakfast experience complements the overall stay, enhancing guests' satisfaction.
The hotel's rooms are described as spacious, modern and tidy with a particularly comfortable and clean bed setup being frequently commended. Although a few rooms were noted as cramped, air conditioning usually mitigated this issue. The bathrooms, while spacious, could benefit from improved ventilation to eliminate occasional odors. Minor inconveniences such as the absence of hair dryers are mentioned but do not significantly detract from the overall positive feedback.
Cleanliness is a recurring positive note with the hotel's modern environment and well-maintained facilities frequently mentioned. While a few guests pointed out minor cleanliness issues, the general consensus underscores an impeccable standard of upkeep, elevating the overall guest experience.
The staff receives high marks for their kindness, attentiveness and professionalism. Whether it’s the front desk, restaurant or cleaning staff, service is consistently described as reliable and of high quality. The secure underground parking adds to the sense of thorough care provided, although the parking area itself is noted as limited and somewhat challenging to navigate.
The beds are one of the most praised aspects, often described as particularly comfortable and contributing to a restful sleep. Guests appreciate the quality and condition of both the mattresses and pillows, although a lighter blanket option could be a useful addition for those who find the provided comforter too heavy.
Free Wi-Fi is available but receives mixed reviews; some guests experienced slow speeds and intermittent connectivity issues. This suggests potential room for improvement in providing a seamless internet experience.
Overall, ESDUMA HK HOTEL Pachuca excels in offering a central, comfortable and welcoming stay with standout breakfast service and attentive staff, creating a reliable and pleasant experience for its guests. Show more
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Categories
Family Friendly Hotel
This hotel has received good ratings from guests, suggesting a quality stay that can accommodate families comfortably.
Dog Friendly Hotel
This hotel is pet-friendly, making it a viable option for travelers with pets.
Hotel with Parking
This hotel provides a car park free of charge, which is spacious and offers ample parking space. Guests have specifically highlighted its parking as safe and convenient.
Accessible Hotel
This hotel is listed as providing facilities for disabled guests.
Hotel for Honeymoon
Romantic Hotel
4-Star Hotel
Room Types
Standard Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom.
Executive SuiteThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Junior SuiteThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
9.0
Excellent
Location
ESDUMA HK HOTEL Pachuca boasts an enviable central location that garners frequent praise from its guests. Situated conveniently close to the heart of Pachuca, the hotel is surrounded by a variety of dining options and is just steps away from the Tuzobus service station, making it easy to explore the city and return via public transport. Guests appreciate the proximity to the bus terminal, convention center and shopping plazas like Plaza Bella. Despite its central positioning on a bustling avenue, the rooms remain remarkably quiet, ensuring a restful stay.
Travelers also highlight the hotel's modern and always clean facilities, alongside its spacious rooms and friendly staff. The inclusion of a hearty breakfast is a recurring positive note, enhancing the overall value. For those driving, convenient parking is available, although space can be a bit limited. The location's accessibility makes it ideal for tourists and business travelers alike, allowing for easy navigation around Pachuca. Whether one is on foot or relying on public transportation, ESDUMA HK HOTEL Pachuca stands out for its strategic placement in the city.
Breakfast
The breakfast at ESDUMA HK HOTEL Pachuca receives high praise from guests, celebrated for its exceptional quality and delicious taste. Many reviews highlight the breakfast as a standout feature of their stay, describing it as stunning, phenomenal and even gourmet. The hotel's commitment to culinary excellence is evident with several guests noting the homemade bread and well-presented dishes.
Visitors frequently commend the abundance and variety of the breakfast options, deeming it exceptional and highly recommended. The breakfast service itself is also lauded with guests appreciating the attentive and friendly staff. The experience is often described as beyond expectations, especially considering it is included in the stay. Cleanliness, comfortable accommodations and a prime location complement the exceptional breakfast experience, making it an integral and outstanding aspect of the hotel stay.
Rooms
ESDUMA HK HOTEL Pachuca offers rooms that guests frequently describe as spacious, clean and comfortable. Many reviewers highlight the modern and industrial style of the decor, which adds to the rooms' overall appeal. The beds are often cited as particularly comfortable, contributing to a restful experience. Despite being mostly praised for their size, a few rooms have been noted as feeling cramped, although this issue was usually mitigated by air conditioning.
The bathrooms in the rooms are also mentioned as spacious, though some guests pointed out a lack of ventilation leading to unpleasant odors. Additionally, a minor inconvenience reported was the absence of hair dryers.
Beyond the rooms, the hotel's facilities and staff receive commendation for their excellence and attentiveness. Guests also frequently mention enjoying a tasty and well-presented breakfast, which enhances the overall value of their stay.
Beds
ESDUMA HK HOTEL Pachuca receives high praise for the comfort and quality of its beds. Guests frequently highlight the mattresses as being particularly comfortable, contributing to a restful sleep. Many reviews mention the beds as being large and in excellent condition with several guests specifically noting the comfort of both the beds and the pillows. Cleanliness is another positive point with beds being described as super clean and outfitted with white sheets, although one guest did note a slight issue with the sheets appearing a bit stained. Additionally, there is a suggestion for a lighter blanket option as some guests find the provided comforter too heavy. Overall, ESDUMA HK HOTEL Pachuca seems to excel in providing a comfortable and restful sleeping experience.
Cleanliness
'ESDUMA HK HOTEL Pachuca' receives commendable feedback regarding its cleanliness, characterized by positive remarks about the pristine state of its facilities and rooms. Guests frequently highlight the hotel’s well-maintained and modern environment, emphasizing that everything is very clean and tidy. The spacious rooms are appreciated with the cleanliness being described as impeccable and the cleaning service considered excellent by several reviewers.
Moreover, the hotel is noted for its delicious breakfasts and the friendliness of the staff, contributing to an overall pleasant stay. Despite these praises, a few guests have pointed out some cleanliness issues, such as stained sheets, a dirty glass door in the bathroom and floor stains. Occasional reports mention areas that could benefit from more thorough cleaning and suggest improvements like adding shower doors to prevent water spillage and providing additional blankets for comfort.
Overall, the cleanliness and comfort at 'ESDUMA HK HOTEL Pachuca' generally meet guest expectations with the consistently positive experiences enhancing their stay. However, attention to certain details could further elevate the guest experience.
Staff
Visitors to the ESDUMA HK Hotel Pachuca frequently praise the staff for their exceptional kindness and attentiveness. Guests consistently highlight the friendly demeanor and professionalism of the employees, noting their willingness to help in various situations. The attention received at the front desk is often described as fast and efficient with particular commendation for the courteous receptionists.
Whether it’s the restaurant or the cleaning staff, guests report that the service across all areas of the hotel is reliable and of high quality. Specific mentions of secure underground parking add to the sense of thorough care provided by the staff. The restaurant service also gets high marks for its good quality and the friendly nature of its personnel.
Overall, the hotel's personnel receive accolades for their excellent service, attentiveness and commitment to ensuring a positive experience for guests, regardless of the area they are interacting with.
Wi-Fi
Visitors to ESDUMA HK HOTEL Pachuca have shared mixed experiences with the hotel's Wi-Fi. Some guests found the internet to be good, but many noted recurring issues. Common feedback included slow speeds, intermittent connectivity and weak signals. The internet sometimes cut in and out, which was problematic for guests needing stable access, especially for work-related tasks. A few guests pointed out that the Wi-Fi signal varied by floor, suggesting better performance on lower levels. Overall, while the hotel offers internet access, there are clear indications that improvements to the Wi-Fi network could enhance the guest experience.
Parking
ESDUMA HK HOTEL Pachuca offers a parking experience that meets essential security needs but comes with a few challenges. The parking area is reportedly secure with options like underground parking enhancing safety. However, guests have noted that the parking is quite limited in space, making it difficult to maneuver, especially with a steep ramp and narrow access. The parking lot is described as cramped and small, which can sometimes be inconvenient and tricky to locate. Some guests mentioned the necessity of leaving car keys with the staff for parking due to the tight space. Although the process might feel somewhat cumbersome, the overall security and assurance of having a safe parking spot add a layer of convenience. Improvements in parking space management could greatly enhance the guest experience at this otherwise satisfactory hotel.
No, ESDUMA HK HOTEL Pachuca doesn't have any pool.
No, a spa isn't available at ESDUMA HK HOTEL Pachuca.
Yes, ESDUMA HK HOTEL Pachuca welcomes dogs.
Yes, parking facilities are available at ESDUMA HK HOTEL Pachuca.