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Summary of reviewsAC Hotel Ciutat de Palma by Marriott enjoys widespread acclaim for its exceptional location in the heart of Palma, making it an ideal choice for both leisure and business travelers eager to explore the city's vibrant attractions. Guests appreciate the hotel's proximity to the airport, city center, historic old town, trendy Santa Catalina neighborhood, and various dining and nightlife options. The hotel's cleanliness and modernity are frequently praised, complemented by the friendly and accommodating staff who contribute significantly to an inviting atmosphere.
The quality and variety of breakfast offerings receive positive attention, with guests enjoying its delicious taste and diverse selection. Although some suggest enhancements for vegetarian and vegan options, the overall breakfast experience remains largely well-received. Rooms are highlighted for their cleanliness, spaciousness, comfort, and stylish interiors. Benefits such as large windows, modern amenities, and excellent service further solidify the hotel's appeal.
The hotel is consistently noted for its outstanding cleanliness, with guests appreciating the fresh and modern environment. Despite isolated instances needing minor improvements, the overall guest experience remains notably positive, supported by the friendly and attentive staff.
While the Wi-Fi service requires improvement, particularly concerning in-room access, the hotel's staff receives accolades for their professionalism and friendliness. Their commitment to guest satisfaction is evident through their willingness to assist and offer advice.
Parking availability presents a challenge due to limited spaces and high costs, although the convenience of on-site and underground parking is valued by those securing spots in advance. The gym, while clean and accessible, garners mixed reviews due to its minimal equipment setup.
The hotel's beds receive varied feedback, with many guests enjoying comfortable mattresses but others finding them hard or too soft. Overall, the AC Hotel Ciutat de Palma aligns with Marriott standards, offering elegance and comfort although lacking some four-star luxuries. It remains a reliable option particularly favored by business travelers for its strategic location and modern design, presenting an overall satisfying stay in Palma. Show more
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Categories
Business Hotel
Equipped to meet various meeting requirements, this hotel provides internet connection, audiovisual tools, and business facilities.
Hotel with Parking
AC Hotel Ciutat de Palma by Marriott offers parking facilities. Guests staying at this hotel can utilize the provided parking.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Gym
4-Star Hotel
Room Types
Standard Twin RoomThis stylish room features a king-size bed or 2 single beds, all with 4 pillows. It comes with a working area with a desk and chair, and there is a minibar and sofa. The room also has a flat-screen TV with over 20 channels.
Standard Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 2 beds.
Standard King Room with ViewsFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. Boasting a balcony, this double room also features air conditioning, a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Standard Queen RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 1 bed.
Superior King RoomThe double room provides air conditioning and a tea and coffee maker. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
The 'AC Hotel Ciutat de Palma by Marriott' is consistently praised for its exceptional location in the heart of Palma, making it an ideal choice for travelers eager to explore the city's rich offerings. Situated just minutes from the airport, the hotel provides effortless access to the city center, the historic old town, and the vibrant Santa Catalina neighborhood. Guests appreciate the proximity to a plethora of dining options, trendy bars, and cafes, making culinary exploration a breeze. Whether it's a short walk to the iconic cathedral or a leisurely stroll to the bustling harbor and beach promenade, the hotel's central position ensures that major attractions and transportation routes are easily accessible. Adding to its appeal, the hotel boasts cleanliness and modern amenities, with the friendly and accommodating staff often highlighted as a strength, rounding off an inviting stay for both leisure and business visitors.
Breakfast
The breakfast at the AC Hotel Ciutat de Palma by Marriott consistently receives praise for its quality and variety. Many guests describe it as very good, delicious, and even exceptional, appreciating the diverse selection that includes local products. It appears to cater well to different tastes, with remarks on its completeness and tasteful presentation. However, some guests express that the breakfast offerings could benefit from more vegetarian or vegan options, while others find the price to be on the high side, noting it might not offer enough value for all. The breakfast area, though located in the basement with no windows, is noted to be satisfactory with friendly and attentive staff, enhancing the overall dining experience. Despite some minor notes of criticism, such as a desire for more varied selections, the overall sentiment towards the breakfast remains largely positive.
Rooms
The AC Hotel Ciutat de Palma by Marriott offers a delightful stay with its spacious, modern rooms that have received high praise for their cleanliness and design. Guests frequently highlight the comfort of the beds and the stylish, well-furnished interiors. The hotel’s central location adds to its appeal, making it a convenient base for exploring Palma, situated just a short walk from the shopping streets and city center. The service, particularly from the hotel staff and bar, is commended for being excellent and friendly, contributing to a welcoming atmosphere.
Although some rooms may face noise from the busy surrounding avenues, many guests appreciate rooms with large windows offering nice views. Despite a few concerns about air conditioning and room temperature, the majority find the air-conditioned rooms comfortable. The hotel is modern and consistently well-maintained, and amenities such as small fridges and coffee machines in rooms add convenience for travelers. Overall, this hotel combines good service, an attractive location, and comfortable facilities, making it a solid choice for visitors to Palma.
Beds
AC Hotel Ciutat de Palma by Marriott offers a variety of impressions when it comes to their beds. Many visitors have highlighted the comfort of the beds, describing them as very comfortable and among the best they've ever slept on. Comfortable mattresses and the presence of modern amenities like good air conditioning add to the positive experience. The consistent cleanliness is also noted, enhancing the overall satisfaction. However, some guests have found the beds hard or uncomfortable, with occasional issues like the beds being too soft or noisy due to design choices such as wheels. While many enjoy a restful sleep, the experience can vary, particularly with additional beds like sofa beds and bedding for three people. Overall, the hotel has mixed reviews concerning bed comfort, but those who had satisfactory experiences with the beds often emphasize their quality and cleanliness.
Cleanliness
AC Hotel Ciutat de Palma by Marriott consistently impresses with its outstanding cleanliness, making it a popular choice for travelers seeking a fresh and inviting stay. Guests frequently commend the hotel for its spotlessly clean rooms and well-maintained facilities. The accommodations are praised for being comfortable and modern, with crisp white linens and spacious, bright areas.
The hotel's desirable location is matched by its attention to maintaining a clean and welcoming environment, ensuring guests feel comfortable from the moment they arrive. While some isolated incidents suggest room for improvement, particularly in specific areas like dishwashing and superficial bathroom cleaning, the overall guest experience remains highly positive.
With friendly and attentive staff complementing the immaculate surroundings, the hotel offers a pleasant atmosphere enhanced by thoughtful design and recent renovations. The contemporary and elegant decor further elevates the guest experience, ensuring that AC Hotel Ciutat de Palma remains a top choice for those visiting the city.
Staff
The staff at AC Hotel Ciutat de Palma by Marriott consistently receives accolades for their exceptional service and professionalism. Numerous reviews highlight the friendliness and helpful nature of the team, with a particular mention of individuals like Cristina and María, who stand out for their attentiveness and dedication. The reception staff is often praised for their warm and efficient welcome, ensuring a pleasant start to each guest's stay. The staff's ability to communicate in English and their accommodating demeanor contribute to a seamless and enjoyable experience. Guests frequently describe the overall team as kind, smiling, and ready to assist with any needs, whether it's providing extra blankets, accommodating special requests, or simply offering helpful advice to enhance the stay. Their attentiveness is noted as being both professional and genuine, creating a welcoming atmosphere throughout the hotel. Overall, the personnel at AC Hotel Ciutat de Palma by Marriott leave a lasting impression of unmatched service quality and a commitment to guest satisfaction.
Wi-Fi
AC Hotel Ciutat de Palma by Marriott offers guests a convenient location, making it a favorable choice for travelers seeking easy access to nearby attractions. However, the hotel faces some challenges with its Wi-Fi services. Guests have noted that while free Wi-Fi is available in the lobby and reception area, the in-room Wi-Fi incurs additional charges and has sometimes proven unreliable. Complaints about outdated Wi-Fi systems and connection issues suggest room for improvement in this regard. Despite these setbacks, the hotel continues to prioritize guest services, but enhancing the Wi-Fi experience could significantly improve the overall stay.
Gym
The AC Hotel Ciutat de Palma by Marriott offers a gym that receives mixed reviews from guests. While the space is small, it is noted to be clean, fresh, and easy to access. Despite the limited size, some guests appreciate that it is well-equipped for its compact nature, highlighting a newness to the facility. However, others mention that the gym's minimal equipment, consisting of a single treadmill and a few dumbbells, detracts from its functionality. Overall, the gym provides a basic setup suitable for brief workouts but may not meet the expectations of those seeking a more comprehensive fitness experience.
Parking
The parking situation at AC Hotel Ciutat de Palma by Marriott appears to be a mixed experience for guests, with several notable positives and challenges. The hotel's location offers the convenience of being a mere 10-minute walk from the cathedral and proximity to the harbor, making it appealing for those wishing to explore on foot. The parking facilities, although limited with only eight spaces, provide a valuable sense of security and comfort for those who manage to reserve a spot in advance. The option to secure a space under the hotel and the availability of an underground car park are seen as definite advantages. However, the limited availability means that spaces often need to be booked beforehand or may not be available at all.
Some reviews highlight a scarcity of parking spots and the accompanying high cost, with prices running up to 28 euros per day, which many consider quite expensive. Additionally, guests mention the difficulty in finding alternative parking in the surrounding area, making the hotel's options all the more crucial. While some faced challenges with unclear directions to the parking area, others appreciated the convenience of having had access to parking within the building despite the associated fee. For travelers planning to drive, securing a parking reservation ahead of time is highly recommended to avoid any inconvenience.
4 Star
The AC Hotel Ciutat de Palma by Marriott offers a well-maintained and clean environment that embodies elegance and comfort. Guests are delighted by the friendly treatment received from the staff, as well as the spacious and comfortable rooms and bathrooms. The hotel is praised for its tranquil atmosphere and beautiful facilities, including a pool and rooftop, which provide a serene escape in the heart of Palma. A great breakfast enhances the guest experience, and the hotel's prime location by the harbor is ideal for exploring the city.
While the hotel generally aligns with Marriott standards and offers a good price-performance ratio, some aspects fall short of typical four-star expectations. The hotel is perceived as more functional than luxurious, with certain outdated elements and minor service oversights noted by some guests. Despite these areas for improvement, the hotel remains one of the better options for visitors to Spain, with its charm and strategic location providing an overall satisfying stay.
Business
AC Hotel Ciutat de Palma by Marriott stands out as a solid choice for business travelers visiting Palma. Guests appreciate its modern and clean design, aligning with the latest standards and showcasing a Scandinavian style with well-maintained rooms. Ideally situated near the beach, marina, and old town, it offers a convenient location for those balancing work and leisure. Although some amenities like an iron might be lacking, the hotel meets Marriott's standards, making it a reliable option especially when more central accommodations are unavailable or beyond budget. Overall, it serves well for a straightforward business stay.
No, AC Hotel Ciutat de Palma by Marriott doesn't have any pool.
No, a spa isn't available at AC Hotel Ciutat de Palma by Marriott.
No, AC Hotel Ciutat de Palma by Marriott doesn't allow dogs.
Yes, parking facilities are available at AC Hotel Ciutat de Palma by Marriott.
Yes, AC Hotel Ciutat de Palma by Marriott has a gym.