The Hampton Inn Cleveland-Airport/Tiedeman Road provides guests with a range of facilities and services that cater to their needs, making it a great choice for travelers. Guests appreciate the nice rooms and comfortable beds, ensuring a good night's sleep. The staff is exceptional, creating a warm and pleasurable environment, although some guests express safety concerns. While the pool facility is clean and well-maintained, its limited use hours can be a drawback. Unfortunately, due to COVID, the breakfast selection is small, which may not suit children. Some rooms may have issues with broken fridges, blocked bathtubs and non-functional toilets. However, housekeeping service needs improvement as some guests found dirty towels and outdated rooms, including trash left under furniture and dirty sheets on rollaway beds. Although the hallways smell like cigarette smoke and some guests complain about noise from other guests, overall, the hotel provides good value for money. However, some guests felt that they didn't get value due to poor experiences, including double charging by the hotel and issue with refunds.
Extended Stay America Suites - Cleveland - Brooklyn is favorably situated in a suburban area with convenient access to major highways, downtown Cleveland, and the airport. This strategic location is appreciated by various types of travelers, from business visitors to families, as it offers easy access to a bustling mall, an assortment of restaurants, and a variety of shopping options. The nearby amenities, along with local attractions like the zoo, make it a practical choice for both short and extended stays.
The hotel's rooms are often highlighted for their comfort and amenities, particularly the inclusion of kitchenettes that allow guests to prepare meals. Many visitors find the rooms to be of decent size, with clean bathrooms and comfortable beds. These aspects contribute positively to the overall guest experience, although there are occasional concerns about cleanliness, such as dirty carpets or lingering odors.
The cleanliness of the hotel has garnered mixed reviews, with some guests praising the cleanliness of their rooms and fresh towels, while others note areas needing improvement, such as sticky floors or odors in shared spaces. Despite this, the hotel's staff receives frequent commendation for their friendliness and helpfulness, with many reviews appreciating the welcoming atmosphere created by the courteous front desk and housekeeping teams.
Breakfast offerings are basic, primarily consisting of granola bars, packaged muffins, and coffee, which some guests feel could be enhanced to better meet their expectations. Nonetheless, staff efforts to address issues promptly help maintain a hospitable environment.
The comfort of the beds generally receives positive feedback, with many guests finding them cozy and conducive to restful sleep, although there are occasional remarks about firmness or limited pillow availability. Overall, the strategic location, comfortable rooms, and friendly staff contribute positively to guests' experiences, making Extended Stay America Suites - Cleveland - Brooklyn a convenient choice for various travelers.
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