ACE Hotel and Suites is highly praised for its strategic location in the heart of Manila, offering guests convenient access to a variety of attractions and amenities. The hotel's proximity to vibrant shopping areas, diverse restaurants, and cultural landmarks makes it an ideal base for exploring the city. The neighborhood is safe and welcoming, with easy access to essential services like grocery stores and ATMs. Despite its slightly off-central position, the location offers a stable, flood-free environment that enhances the overall guest experience.
Guests commend the breakfast offerings at ACE Hotel and Suites, describing the buffet as delicious and diverse. The variety of dishes, including favorites like crispy bacon, eggs, and rice, ensures satisfaction among guests. The Sky Garden venue further elevates the breakfast experience with its pleasant ambiance. While not as extensive as some international buffets, the overall quality and presentation make breakfast a delightful part of the stay, often included with discounted spa tickets.
The hotel's spacious and clean rooms cater well to families and larger groups, with suites providing ample space for comfort and relaxation. Guests appreciate the cleanliness and well-maintained condition of the rooms, despite some older furniture. The cozy atmosphere, coupled with amenities like fresh linens, spa tickets, and breakfast, contributes to a satisfying stay.
Cleanliness is a consistent high point, with guests praising the tidy rooms and spotless hotel facilities, including the lobby and spa area. While minor improvements are suggested for areas like the gym and pool bathrooms, the hotel overall offers a clean and pleasant environment.
The staff at ACE Hotel and Suites are frequently lauded for their friendliness, professionalism, and supportive nature, ensuring a welcoming atmosphere for guests. Despite occasional mishaps, the dedicated team maintains the hotel’s reputation for excellent service with their helpful and attentive demeanor.
The hotel’s spa stands out as a major attraction, offering a unique and relaxing water spa experience that guests love. Clean facilities, combined with affordable services like massages and aromatherapy pools, make the spa an appealing retreat for relaxation and rejuvenation.
The pool area garners positive feedback for its relaxing atmosphere and appealing design, particularly popular among families and young guests. The unique pool spa experience enhances its appeal, although some suggest improvements in access policies for greater enjoyment.
Families find ACE Hotel and Suites particularly accommodating, with its spacious rooms and appealing features like the water spa and pool, making it a great choice for family vacations. The hotel supports a nurturing environment for bonding and creating lasting memories.
Overall, ACE Hotel and Suites delivers a largely positive experience, with the majority of guests praising its convenient location, excellent breakfast, comfortable accommodations, and exceptional service. The hotel offers valuable perks, including spa access, that enrich guests' stays, ensuring a relaxing and pleasant visit.
The Gramercy Residences NEW RELEASE, nestled in the heart of Makati, benefits from a superb and convenient location that guests consistently praise. The proximity to the business district and CBD Makati, coupled with nearby shops, restaurants and bars, offers a buffet of conveniences for business travelers and tourists alike. The surrounding area, including Century Mall and a readily accessible Seven Eleven, adds to the property’s appeal by meeting everyday needs and ensuring an enriching stay with spectacular views of the vibrant cityscape.
Rooms at The Gramercy Residences generally impress guests with their spaciousness, cleanliness and amenities that include smart TVs with Netflix, comfortable furnishings and excellent views, ensuring a cozy atmosphere. Guests also appreciate the mall's nearby location and robust security measures. However, some operational shortcomings were noted, such as pest control issues, complicated elevator access, room key logistics, inaccuracies in room photos and occasional maintenance lapses, including faulty appliances and random room assignments. These issues highlight areas needing improvement to enhance guest satisfaction further.
The residence's cleanliness stands out, as many guests remark on the spotless and spacious apartments and well-maintained facilities, including the swimming pool. The positive environment is further accentuated by the cleanliness of the building and the great views it offers. Despite minor inconsistencies, such as occasional lapses in bathroom cleanliness and housekeeping oversights, the general sentiment about cleanliness remains positive, contributing to a comfortable stay.
Staff interactions at The Gramercy Residences received mixed feedback. Many guests appreciated the friendliness, professionalism and helpfulness of the staff, particularly Denisse, who was frequently mentioned for her exemplary service. However, some guests experienced unfriendliness and unprofessional behavior from certain members of the reception staff and encountered difficulties when addressing complaints or dealing with booking issues. These inconsistencies indicate a need for more cohesive and consistent customer service.
Free WiFi at the residence has been positively noted for its solid and reliable performance, ensuring a satisfying internet experience for guests. Despite occasional issues with TV reception and Netflix functionality, the availability of TV channels and dependable internet service adds to the overall comfort of the stay.
The pool facilities are another highlight with an inviting swimming pool located on the 42nd floor offering remarkable views and an additional indoor pool praised for its appeal and convenience. Families with children particularly enjoyed these amenities.
Beds at The Gramercy Residences provide a mixed experience. Guests praised the soft, cozy and clean beds, noting that some found the firmness of certain beds comfortable. However, there were complaints regarding uncomfortable and squeaky beds, inadequate futon beds and issues with prepared beddings and dated sheets and towels. The hotel’s logistics around bed arrangements also seemed problematic for some guests, especially those in larger groups or families.
Overall, The Gramercy Residences NEW RELEASE offers a strong location, cleanliness and numerous amenities with some areas for operational and staff service improvements to enhance the overall guest experience.